Customer Success Specialist
About the company
AhaSlides is a fast-growing global SaaS company building an all-in-one engagement platform for teams and classrooms, used by millions of users worldwide. The product is built by an engineering and product growth team rooted in Vietnam, but our team, customers, and markets span the globe - we operate remote-first, with team members working from many countries. Our headquarters is at Floor 4, IDMC Building, 105 Lang Ha, Dong Da, Hanoi.
AhaSlides is committed to building an equal-opportunity hiring environment, free from discrimination based on gender, nationality, religion, disability, or any other factor.
About the role
We're looking for a Customer Success Specialist to look after our customers during the Americas working day, so that people in North and South America get fast, friendly help from someone in their own time zone. You'll be part of our Customer Success team and work closely with Charles, picking up where the team in Asia leaves off. It isn't just answering tickets: you'll help customers get real value from AhaSlides and bring what you hear back to the team.
Job scope
- Be the human in US hours - pick up customer conversations our AI assistant hands over during the Americas working day, and resolve them
- Onboard new teams - run onboarding calls, screen-shares and short walkthroughs so new teams get set up properly and see value fast
- Catch churn early - spot teams that have gone quiet or stalled and help them get going again
- Fix causes, not just cases - turn questions you answer twice into a help article or a better AI answer, and report bugs clearly
- Look after small renewals - handle small renewals on time and pass upgrade and larger opportunities to our account lead
- Work hands-on with the product and AI - know AhaSlides well enough to demo it, and work alongside our AI assistant as a teammate
Must-have requirements
- 4+ years in customer success, customer support or account management, ideally at a SaaS company
- Confident troubleshooting a web product and explaining the fix in plain language
- Comfortable with help-desk and live-chat tools, and quick to learn new software
- Organised and reliable working on your own, remotely, during the Americas working day
- Warm, patient and clear with customers, including frustrated ones
- Available full-time, with no other full-time role
- Fluent, professional English (spoken and written)
Nice-to-have
These are a plus, not a requirement - please apply even if you don't have them.
- Experience with presentation, training, education or event software
- Experience working with a remote team across several countries
- Spanish or Portuguese
- Experience writing help articles or onboarding guides
Benefits
- Paid days off (annual leave, emergency leave, holidays), as set out in your contract
- Annual company trip + low-season breaks in late June and December-January
- Annual health budget, including an annual health check
- Equipment budget of up to $2,276 USD (laptop, monitor, warranty), 75% company-covered
- Annual learning & development budget (courses, books, conferences)
- Fully remote work, with a friendly international team
How to apply
Send to ha@ahaslides.com, email subject: [Customer Success Specialist]:
- Your CV
- A 2-3 minute self-introduction video in English: tell us who you are, your customer-facing experience and why you'd be great in this role. This is a required part of the application; applications without it will not be reviewed.
There is no screening call. Cheryl and Charles watch every video and review applications together. Shortlisted candidates have a 60-minute video interview with Cheryl and Charles, or with Charles first in US time. The AhaSlides recruitment team will share screening results within 7 business days.
Apply Now →Not on Gmail? Email your application to ha@ahaslides.com.