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Free course template · Global

Responsible lending, credit assessment and collections

A ready-made course, live deck and two surveys for loan officers. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

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Course outline at a glance

  • A Friday afternoon application
  • What responsible lending means
  • Checklist
  • Flashcards
  • Quiz

  • From application to monitoring
  • Order the steps
  • Affordability in brief
  • Timeline
  • Sorting activity
  • Tabs
  • Matching quiz

  • What a score is and is not
  • Red flags
  • Accordion
  • Flashcards
  • Checklist
  • Sorting activity
  • Quiz

  • Scenario
  • Scenario
  • Match the response
  • Scenario
  • Quiz
  • Matching quiz
  • Sorting activity

  • An early-arrears call
  • Dos and don'ts
  • Who to tell
  • Process
  • Tabs
  • Checklist
  • Scenario
  • Quiz

  • Completion
  • Quiz

Try some questions from the course

Question 1 of 3

Why does a lending decision rest on the borrower's ability to repay?

 

A decision must rest on the borrower's ability to repay, not on the lender's target.

Lesson 1, Why careful lending matters, teaches this. See the outline

Question 2 of 3

Which of these may you use to decide on a credit application?

 

Decide on credit-relevant evidence only. Protected characteristics, and the source of lawful income such as benefits, are not grounds for a decision.

Lesson 3, Reading scores, grades and red flags, teaches this. See the outline

Question 3 of 3

A customer asks for more credit than their need suggests. What comes first?

 

Understanding the need comes first. The amount and the cost follow from it.

Lesson 4, Grey areas: can we lend?, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Responsible lending, credit assessment and collections

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Standard

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 11 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Responsible lending, credit assessment and collections course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why careful lending matters · 7 min

    Before you begin · A Friday afternoon application · What responsible lending means

  • Lesson 2: The credit lifecycle and affordability · 7 min

    From application to monitoring · Order the steps · Affordability in brief

  • Lesson 3: Reading scores, grades and red flags · 7 min

    What a score is and is not · Red flags · Check

  • Lesson 4: Grey areas: can we lend? · 7 min

    Scenario · Scenario · Match the response

  • Lesson 5: Collections conversations, hardship and speaking up · 7 min

    An early-arrears call · Dos and don'ts · Who to tell

  • Lesson 6: Final assessment · 5 min

    Practice · Completion

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding for credit and collections roles, and yearly as a refresher.

Loan officers, credit analysts, card and consumer-finance sales staff and collections agents; run by the retail-credit academy, consumer-finance learning team or compliance owner.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Compliance contact
  • Policy link
  • Speak up route
  • Jurisdiction and regulator
  • Lending policy link
  • Approved product list
  • LMS or record system
  • Course URL
  • Live session URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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