Lesson 1: Open honestly · 20 min
Before you begin · Three lines to open · No false urgency
Learners prepare on their own, you answer questions live, and the survey tells you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Three lines to open · No false urgency
Discovery questions · Scenario
Fair or risky wording · Scenario
Final check · You have finished