Lesson 1: Why this matters · 7 min
Explain the organisation's WPV program, definitions and leadership.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 11 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Explain the organisation's WPV program, definitions and leadership.
Recognise early warning signs of escalation in patients and visitors.
Use verbal and non-verbal de-escalation techniques.
Use environmental and procedural controls and call for help early.
Report every incident, including verbal abuse, and access post-incident support.
Stay safe in home and community visits.
12 questions, 80% to pass. The result is saved to the learner's record.
Based on: The Joint Commission workplace violence requirements (effective Jan 1, 2022: LD.03.01.01, EC.02.01.01, HR.01.05.03 and o…