Nau'in Rikici A Wurin Aiki, Dalilai, Da Magani | 2024 Bayyana

Me yasa rikici ya zama ruwan dare a wurin aiki? Rikici shine abin da babu kamfani ke tsammani amma yana faruwa ne kawai ba tare da la'akari da babban ƙoƙarin da ake tsammani ba. Kamar rikitarwa na tsarin tsarin, Rikici a wurin aiki yana faruwa saboda dalilai da yawa kuma a cikin yanayi daban-daban waɗanda ke da wuyar tsinkaya.

Wannan labarin yana ƙoƙari ya warware tatsuniyar rikice-rikice a wurin aiki daga ra'ayoyi da yawa kuma yana duba nau'ikan rikice-rikice daban-daban da dalilan su don taimakawa kamfanoni, masu ɗaukar ma'aikata, da ma'aikata su magance su yadda ya kamata.

Table of Contents:

• Menene Rikici a Wurin Aiki?
• Nau'in Rikici a Wurin Aiki, Dalilai, da Misalai
  • Rikicin Hali
  • Rikicin Aiki
  • Rikici Tsari
  • Rikicin Dangantaka
• Hanyoyi 10 don magance rikici a Wurin Aiki
• Layin ƙasa
• Tambayoyin da

Nasihu daga AhaSlides

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• Horon Manager 101 | 2024 Bayyana | Ma'anar, Fa'ida, da Abubuwan da Dole ne A Samu
• Alamu 7 na Muhallin Aiki mai guba da Mafi kyawun Nasiha don Kare Kanku

Menene Rikici a Wurin Aiki?

Rikici a wurin aiki kawai yanayin da damuwa na mutane biyu ko fiye da alama bai dace ba wanda zai iya shafar aikinsu da matsayinsu. Wannan rashin daidaituwa yana faruwa ne saboda maƙasudai, sha'awa, ƙima, ko ra'ayi masu gaba da juna. Suna iya haifar da tashin hankali, rashin jituwa, da gwagwarmaya don albarkatu ko ganewa. Kwararru da yawa sun ba da gudummawar fahimta ga fahimtarmu game da rikicin wurin aiki:

Nau'in Rikici a Wurin Aiki, Dalilai, da Misalai

Koyan rikice-rikice daban-daban a wurin aiki shine mataki na farko don magance su yadda ya kamata. Wannan shine dalilin da ya sa Amy Gallo ta rubuta Jagoran Binciken Kasuwancin Harvard don Gudanar da Rikici a Aiki. Ta ambaci manyan nau'ikan rikice-rikicen aiki guda huɗu waɗanda suka haɗa da rikice-rikicen matsayi, rikice-rikicen aiki, rikice-rikicen tsari, da rikicin dangantaka. Anan akwai cikakken bayanin kowane nau'i, sanadi, da misalai.

Rikicin Hali

description: Rikicin matsayi ya ƙunshi rashin jituwa da ke tasowa daga bambance-bambancen matsayi, iko, ko iko a wurin aiki, sananne ne a cikin lebur tsari tsarin. Ya ta'allaka ne akan batutuwan da suka shafi matsayi, ƙwarewa, da tasiri.

Dalilin:

• Rashin daidaito na rarraba wutar lantarki.
• Rashin tsabta a cikin ayyuka da nauyi.
• Bambance-bambance a cikin ƙwarewa da ƙwarewa.
• Ra'ayoyi mabanbanta kan salon jagoranci.

misalan:

• An haɓaka ƙarni na dubunnan zuwa matsayin gudanarwa. Amma watakila sauran ’yan’uwan da suka manyanta ba sa tunanin cewa bai kamata a yi masa girma ba. 
• Takaddama kan ikon yanke shawara a cikin ƙungiya ko aiki. Rikice-rikice na tasowa lokacin da membobin kungiya ko shugabanni suka yi sabani kan wanda ya kamata ya yi magana ta karshe wajen yanke shawara a cikin wani aiki ko kungiya.

Rikicin Aiki

description: Rikicin ayyuka yana fitowa daga bambance-bambancen ra'ayi da kuma hanyoyin da ake bi na ainihin aikin da ake yi. Yakan ƙunshi ra'ayoyi daban-daban game da aiwatar da ayyuka ko cimma manufa.

Dalilin:

• Ra'ayoyi daban-daban akan hanyoyin aiki.
• Fassarar mabambantan manufofin aikin.
• Rashin jituwa kan rabon albarkatun don aiki.

misalan:

• Membobin ƙungiyar suna muhawara mafi kyawun dabarun ƙaddamar da sabon yaƙin neman zaɓe. Wasu membobin ƙungiyar sun ba da shawarar a mai da hankali sosai dijital marketing, yayin da wani bangare a cikin ƙungiyar ya fi son kafofin watsa labarai na bugawa, saƙon kai tsaye, da tallafin taron.
• Rashin jituwa a kan ƙungiyar doka da tallace-tallace suna hulɗa da kwangila. Yayin da tallace-tallace ke ganin manufar rufe kwangilar da sauri, ƙungiyar lauyoyi tana ganin ita a matsayin hanyar kare kamfanin.

Rikici Tsari

description: Rikicin tsari yana tattare da rashin jituwa a cikin hanyoyi, hanyoyin, ko tsarin da ake amfani da su don cim ma ayyuka. Rikicin tsari shine rashin jituwa kan yadda, kamar yadda ake tsara aikin, daidaitawa, da aiwatar da shi.

Dalilin:

• Bambance-bambance a cikin ayyukan da aka fi so.
• Kuskure a hanyoyin sadarwa.
• Sabani a kan wakilai masu nauyi.

misalan:

• Membobin ƙungiyar suna jayayya akan ingantattun kayan aikin sarrafa ayyuka. Mambobin ƙungiyar sun yi takaici tare da sauye-sauye na yau da kullum da kalubale na daidaitawa da kayan aiki daban-daban.
• Takaddama kan tsarin aiki da daidaitawa a cikin wani sashe. Ƙungiya ɗaya ta fi son tsari mai mahimmanci, tare da mai sarrafa ayyuka guda ɗaya wanda ke kula da kowane bangare. Sauran rukunin sun fi son tsarin da ba a san shi ba, yana ba wa kowane membobin ƙungiyar damar cin gashin kansu a cikin su sarrafa aikin.

Rikicin Dangantaka

description: Rikicin dangantaka yana da alaƙa da ji na mutum. Ya ƙunshi ina mutum-mutumi jayayya da tashe-tashen hankula a tsakanin daidaikun mutane a wuraren aiki. Kuskure ne a yi tunanin na sirri ne. Ya wuce rashin jituwa na sirri, yin zurfafa cikin hadaddun yanayin mu'amala tsakanin mutane a wurin aiki.

Dalilin:

• Rikicin mutumci.
• Rashin ingantaccen sadarwa.
• Abubuwan da ba a warware su a baya ba ko rikice-rikice.

misalan:

• Abokan aiki suna da rashin jituwa na sirri wanda ke shiga cikin hulɗar sana'a. Shi ko ita ta kama abokin aikinsu ko kuma ta da murya, kuma mutumin yana jin kamar ana raina shi.
• 'Yan kungiyar sun nuna bacin rai saboda rikice-rikicen da ba a warware su a baya ba. Waɗannan rikice-rikice sun yi tashe cikin lokaci, suna yin mummunan tasiri ga jin daɗin ɗaiɗaikun ɗaiɗaikun ɗaiɗaikun ɗaiɗaikun ɗaiɗai da ƙungiyoyi.

Hanyoyi 10 don magance rikici a Wurin Aiki

Yaya kuka magance rikici a wurin aiki? Anan akwai wasu shawarwari don magance rikici a wurin aiki, musamman ga daidaikun mutane.

KADA Komai

Jeanne Brett a Arewa maso Yamma ta kira wannan zaɓin dunƙulewa, inda kuka zaɓi kada ku amsa nan da nan Misali, idan wani ya ce muku wani abu mai ban tsoro, kawai kada ku yi komai game da shi. Domin damar zama marar hankali kamar su babba, kuma ba zai iya magance rikici a kowane lokaci ba.

Yi hutu

Wani lokaci, mafi kyawun abin da za ku iya yi shi ne barin rikici a baya kuma ku sami lokaci don tunani game da shi bayan kwantar da hankali. Musamman bayan an yi barci mai kyau, yakan haifar da tattaunawa mai ma'ana. Ba batun gujewa ba ne, kwakwalwar ku kawai tana buƙatar lokaci don samun hangen nesa. Kuna iya cewa: "Ina so in warware wannan, amma yanzu, ban shirya yin hakan ba a yanzu. Za mu iya magana game da shi gobe?"

Yi magana da shi a kaikaice

A cikin al'adu da yawa kamar al'adun Amurka, a wasu al'adun ofis, magance rikice-rikice a kaikaice na iya zama zaɓi mai yiwuwa. Misali, nuna halin m-m ta hanyar bayyana munanan ji ko juriya a kaikaice. Maimakon bayyana rikici a fili, daidaikun mutane na iya nuna rashin gamsuwarsu ta hanyoyin da ba su dace ba, zagi, ko wasu hanyoyi na ɓoye. Inda rikici kai tsaye ba zai sami abin da kuke buƙata ba, wannan hanyar da ba ta dace ba na iya yin tasiri.

Ƙaddamar da Burin Raɗaɗi

Don magance rikici kai tsaye, yana da mahimmanci a sami manufa guda. Ƙirƙirar hanyoyin sadarwa a sarari na iya zama mahimmanci wajen magance rikice-rikice yadda ya kamata. Yi la'akari da amfani da kyawawan layukan buɗewa zuwa fara magana kuma ku ci gaba da tafiya. Lokacin da za ku iya kafa ra'ayi ɗaya, za ku kasance cikin matsayi mafi kyau don yin aiki tare da magance matsalar.

Fita Dangantakar

Wannan ba koyaushe yana yiwuwa ba amma kuna iya gwadawa idan rikici ya yi tsanani sosai. Yi tunanin barin aikin, da kuma bincika madadin damar aiki. Damar samun sabon shugaba, ko sake sanyawa wani aiki na daban wanda ya dace da kai yana da girma.

Fara Fara

Sake gina girmamawa ga wanda abin ya shafa na iya zama mataki na gaba. Hakanan kuna iya sake tabbatar da mutuncinku ga mutumin duk abin da ya gabata ya wuce, lokaci yayi da za ku ci gaba da sabon hangen nesa. Kuna iya faɗi wani abu kamar: "Shin za mu iya magana game da yadda za mu shawo kan waɗannan sabani domin mu duka mu yi hakan?"

Nemi Shawara

Idan kuna hulɗa da wanda ba shi da hankali, hanya ɗaya don tuntuɓar lamarin ita ce ku bayyana cewa kun ɗan jima kuna ƙoƙarin warware matsalar tare, amma da alama ba a sami ci gaba ba. Daga nan za ku iya neman shawararsu kan abin da ya kamata ku yi: "Shin kuna da wata shawara game da abin da ya kamata in yi?" Wannan hanyar tana tilasta wa mutum yin tunani game da shi ta fuskar ku. Yana taimakawa wajen juyar da teburin kaɗan kuma a sa mutum ya magance matsalolin.

Tambayi Manager zuwa Shiga

Idan yanayin yana hana ɗayanku yin aikinku, kuna iya buƙatar neman taimako daga manajan ku don neman mafita. Neman shiga tsakani nasu zai iya kawo mahallin tsaka-tsaki da sauƙaƙe mafita.

Haɓaka Gina Ƙungiya

Wannan tip ɗin ga shugabanni ne. Ƙarfafa haɗin kai na iya ba da gudummawa ga a yanayi mafi koshin lafiya kuma a yi tsammanin rikici zai taso. Lallai, shiga ciki ayyukan gina ƙungiya yana taimakawa wajen gina zumunci da amincewa tsakanin membobin kungiyar.

Horowa Na Kullum

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Bayar da wasu horo game da warware rikici. Tawagar da aka horar da ita ta fi dacewa don gane da magance rikice-rikice masu yuwuwa kafin su zama babbar matsala. Yana taimakawa haɓaka al'adun ƙungiya da tunanin haɓaka. Yan kungiya tare da a girma tunani sun fi fuskantar rikice-rikice tare da halayya mai ma'ana, neman mafita maimakon dora laifi.

Layin ƙasa

"Abokan ku na kurkusa watakila duk wadanda kuka yi fada da mu lokaci-lokaci". Idan ba za mu iya kawar da shi gaba ɗaya ba, tabbas za mu iya ɗaukar matakan da suka dace don sarrafa da rage shi yadda ya kamata.

💡Muzo AhaSlides taimaka muku haɓaka kyakkyawar al'adar ƙungiyar, inda ayyukan ginin ƙungiya na yau da kullun, tattara ra'ayi akai-akai, gabatar da gabatarwa, da tattaunawa mai ma'ana inganta haɗin gwiwa da kuma samar da yanayi mai dacewa da kirkire-kirkire da taimakon juna. Tare da AhaSlides, zaku iya haɗa abubuwa daban-daban ba tare da ɓata lokaci ba don haɓaka haɓakar ƙungiyar ku da ƙwarewar aikin gaba ɗaya.

Tambayoyin da

Menene misalin yanayin rikici a wurin aiki?

Wasu misalan rikice-rikicen aiki na yau da kullun sune Cin zarafi, wariya, da tsangwama, waɗanda ke da mahimmanci ga jin daɗin ɗaiɗaikun mutane da kuma yanayin wurin aiki gabaɗaya suna buƙatar kulawa da gaggawa da shiga tsakani.

Yaya kuke magana game da rikici a wurin aiki?

Lokacin da rashin jituwa ya faru a wurin aiki, maimakon guje wa hakan, yana da mahimmanci a magance rikicin a fili kuma a fili. Ingantacciyar sadarwa game da rikice-rikicen wurin aiki ya ƙunshi ƙarfafa abokan aiki don fahimtar ra'ayoyin juna & damuwa da haɓaka ingantaccen sadarwa a cikin rikice-rikicen wurin aiki.

Wadanne hanyoyi guda 5 ake yi don magance rikici?

Kenneth W. Thomas, masanin ilimin halayyar dan adam wanda aka sani da aikinsa kan magance rikice-rikice, ya kirkiro Thomas-Kilmann Conflict Mode Instrument (TKI), wanda ya gano hanyoyin magance rikice-rikice guda biyar: gasa, haɗin kai, daidaitawa, gujewa, da kuma daidaitawa. A cewar Thomas, fahimta da amfani da waɗannan salon na iya taimaka wa ɗaiɗaikun su kewaya da warware rikice-rikice yadda ya kamata.

Ref: Havard Business Review