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ICARE Basics 2025 AMB LOSSIS

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M
Michelle Lewis

Tshawb nrhiav txoj hauv kev tam sim los ua kom muaj txiaj ntsig ICARE - Kev Ua tau zoo, Kev hwm, kev khuv leej, kev ncaj ncees, thiab kev koom nrog - los ntawm cov xwm txheej tiag tiag hauv kev sib tham ntawm tus neeg mob thiab kev sib txuas lus nrog cov npoj yaig.

Pawg
Ua Ke Niaj

Slides (30)

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You ask a quiet colleague about their favorite Christmas tree decorations. They reply, “I don’t have a Christmas tree; I’m Jewish.” You realize your oversight and want to show Inclusion. What could you say next to respectfully bring them into the conversation? 

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A provider or supervisor asks you to backdate a patient’s visit for billing or scheduling reasons, saying it’s a routine, harmless practice that helps with reimbursements. What’s the most respectful response that still reflects the ICARE value of Integrity?

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A patient is upset about a late cancellation fee, saying they missed the appointment due to an ED visit. You respond kindly but refer them to billing. While well-intended, why might this fall short in showing the ICARE value of Compassion?

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You pause a conversation with your co-worker to greet Mr. Smith, a patient who just walked in. While you are typing, your co-worker attempts to continue the discussion with you.  Which behavior best demonstrates the ICARE value of Respect to both your co-worker and Mr. Smith?

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After a busy morning, a supervisor mentions that a patient felt rushed and didn’t feel fully heard during check-in. You remember trying to move quickly because the waiting room was full, and you didn’t think you were being dismissive. Which behavior best demonstrates the ICARE value of Excellence?

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What's one thing you can do right away as you get started in your new role to express the ICARE values?

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