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Free course template · Global

Fraud and scam recognition for customer-facing staff

A ready-made course, live deck and two surveys for branch and call-centre staff. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

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Course outline at a glance

  • A branch counter
  • Scams use pressure
  • Checklist
  • Flashcards
  • Quiz

  • Common typologies
  • Match the scam
  • How scammers pressure
  • Accordion
  • Matching quiz
  • Flashcards

  • Red flags at the counter and on the phone
  • What to ask and say
  • Tabs
  • Checklist
  • Process
  • Sorting activity
  • Quiz

  • Scenario
  • Scenario
  • Challenge or proceed?
  • Scenario
  • Matching quiz
  • Sorting activity
  • Quiz

  • Who to tell
  • Evidence and records
  • Insurance fraud indicators
  • Process
  • Accordion
  • Tabs
  • Scenario
  • Quiz

  • Completion
  • Quiz

Try some questions from the course

Question 1 of 3

Which is a common sign that a customer is being manipulated?

 

Urgency and secrecy are common signs that someone is being manipulated.

Lesson 1, Why scams reach the front line, teaches this. See the outline

Question 2 of 3

A customer says they were told to keep a payment secret. What do you say?

 

Naming the concern without blame keeps the customer on your side.

Lesson 3, Red flags and supportive questions, teaches this. See the outline

Question 3 of 3

A customer's story changes while you speak. What do you do?

 

A changing story is a red flag. Ask supportive questions and follow the procedure.

Lesson 4, Grey areas: when to challenge a payment, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

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Alex Morgan

has completed

Fraud and scam recognition for customer-facing staff

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Purple geometric

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Fraud and scam recognition for customer-facing staff course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why scams reach the front line · 7 min

    Before you begin · A branch counter · Scams use pressure

  • Lesson 2: Scam and fraud types · 6 min

    Common typologies · Match the scam · How scammers pressure

  • Lesson 3: Red flags and supportive questions · 6 min

    Red flags at the counter and on the phone · What to ask and say · Check

  • Lesson 4: Grey areas: when to challenge a payment · 6 min

    Scenario · Scenario · Challenge or proceed?

  • Lesson 5: Escalate, report and apply · 6 min

    Who to tell · Evidence and records · Insurance fraud indicators

  • Lesson 6: Final assessment · 4 min

    Practice · Completion

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check the rules that apply to you or ask your own counsel.

At onboarding for customer-facing roles, and every six months or after a new scam trend.

Branch and call-centre staff, payments operations and claims handlers; run by the learning or compliance owner.

Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in the rules that apply to you.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.

Your own details, each highlighted inside the course:
  • Compliance contact
  • Policy link
  • Speak up route
  • Jurisdiction and regulator
  • LMS or record system
  • Fraud escalation route
  • Course URL
  • Live session URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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