Lesson 1: When an AI summary gets it wrong · 6 min
Before you begin · The decision nobody made · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The decision nobody made · What went wrong
What it does · What is off-limits · Check
Three stages · Appropriate or not? · Fix the summary
The guest who objects · The grievance meeting · The engagement score
Who owns what · Meeting checklist
10 questions, 80% to pass. The result is saved to the learner's record.