Lesson 1: Your legal role · 7 min
Explain why managers are the company's first contact for accommodation requests.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Explain why managers are the company's first contact for accommodation requests.
Define disability, qualified individual, reasonable accommodation and undue hardship (15+ employers).
Recognise an accommodation request even when the words "ADA" or "accommodation" aren't used.
Lead the first conversation in the interactive process without unlawful medical questions.
Document, keep medical information confidential and escalate to HR.
12 questions, 80% to pass. The result is saved to the learner's record.
Based on: ADA Title I (42 U.S.C. 12111-12117), ADA Amendments Act 2008; 29 CFR Part 1630 & Appendix; EEOC Enforcement Guidance on …