6 Fa'ata'ita'iga Lelei Fa'atino, Fa'ata'ita'iga Sili & Meafaigaluega mo lau Pisinisi i le 2024

Faʻatonuga o Meafaigaluega (OpEx) o se taʻiala taua e fesoasoani i faʻalapotopotoga e faʻamalieina galuega faʻapisinisi ma faʻaleleia le faʻatinoga. O loʻo taulaʻi i le faʻaauau pea o le faʻaleleia, faʻaleleia le gaosiga ma le lelei, faʻasaoina o tau, ma le ausiaina o tauvaga gafataulimaina i le maketi. 

I lenei tusiga, o le a tatou suʻesuʻeina nisi o le lalolagi moni Fa'ata'ita'iga Lelei Fa'atino fa'apea fo'i ma fa'auiga po'o le a le fa'atinoga lelei. E ala i le su'esu'eina o nei fa'ata'ita'iga, e mafai ai ona tatou maua ni fa'amatalaga i le fa'aogaina e nei kamupani o nei ta'iala e maua ai fa'ai'uga tulaga ese ma pe fa'apefea ona fa'aogaina nei ta'iala i a tatou pisinisi.

Lisi o Mataupu

• #1 – O le a le Uiga o le Gaoioiga Lelei?
• #2 – Aisea e Taua ai le Fa'atinoina o Galuega?
• #3 – O Ai e Fa'amanuiaina Mai le Fa'atinoga Lelei?
• #4 – O afea e Tatau Ona Fa'atino ai le Fa'atinoga Lelei?
• #5 – O fea e mafai ona fa'aogaina ai le fa'atinoina o galuega lelei?
• #6 - Meafaigaluega masani ma Metotia o le Fa'atinoga Lelei
• #7 – Fa'afefea ona Fa'atino le Fa'atinoga Lelei?
• #8 – Fa'ata'ita'iga Sili Lelei Fa'atino 
• Key Takeaway
• Fesili e Masani ona Fesiligia

#1 – O le a le Uiga o le Gaoioiga Lelei?

O le Operation Excellence o se fuafuaga mo le fa'amalieina o galuega fa'apisinisi e fa'aleleia atili ai le lelei, fa'aitiitia otaota, ma fa'aleleia atili le lelei o oloa po'o tautua tu'uina atu i tagata fa'atau. 

E aofia ai le tele o metotia, meafaigaluega, ma faiga e faʻamalieina ai le lelei ma le faʻatinoga o le faʻalapotopotoga.

O le Operation Excellence e fa'amoemoe e:

• Fausia se aganuu o faʻaauauina pea lea o lo'o fa'atino uma tagata faigaluega i le fa'agasologa o le fa'atinoina o galuega.
• Faʻateleina le tau mo tagata faʻatau ma ausia tauvaga gafataulimaina i le maketi.

O mea faigaluega ma metotia faʻapitoa e aofia ai Lean, Six Sigma, Kaizen, Total Quality Management (TQM), Business Process Reengineering (BPR), Customer Relationship Management (CRM), ma le tele o isi mea. O nei meafaigaluega e fesoasoani i faʻalapotopotoga e faʻamalieina faiga, faʻaleleia le gaosiga ma le lelei, faʻasaoina tau, ma faʻaleleia le poto masani a tagata faatau.

• Mo se faʻataʻitaʻiga, E mafai e se kamupani gaosi meaʻai ona faʻaogaina le Operational Excellence e faʻaleleia ai le auaunaga a tagata faatau. E mafai ona aofia ai le fa'atinoina a tagata e faaaogāina auaunaga pulega sootaga (CRM) faiga e siaki ai fegalegaleaiga a tagata faatau ma faailoa vaega mo le faaleleia. E ala i le tuʻuina atu o auaunaga faʻapitoa faʻapitoa ma faʻapitoa tagata faʻatau, e mafai e le kamupani ona faʻaleleia le faʻamalieina o tagata faʻatau ma le faʻamaoni, e mafua ai le faʻateleina o faʻatauga ma tupe maua.

#2 – Aisea e Taua ai le Fa'atinoina o Galuega?

O mafuaaga autu nei e taua ai le Operational Excellence:

• Fa'ateleina le lelei: E mafai ona fesoasoani le lelei o le fa'agaioiga i le fa'amalieina o faiga o gaosiga ma isi gaioiga fa'apisinisi, ma fa'aitiitia ai tau o gaosiga ma fa'aleleia ai tupe mama.

• Fa'aleleia le lelei o oloa ma auaunaga: Fa'atonuga Fa'atino e fesoasoani i fa'alapotopotoga e fa'amalieina le gaosiga o gaioiga ma fa'aitiitia mea sese e fa'aleleia atili ai le lelei o oloa ma auaunaga. E taʻitaʻia ai oloa lelei / auʻaunaga, faʻateleina le faʻamalieina o tagata faʻatau, ma faʻamalosia lo latou igoa tauleleia.

• Fausia tauvaga gafataulimaina: O fa'alāpotopotoga latou te fa'aaogaina le Operational Excellence e mafai ona gaosia oloa ma auaunaga maualuga i se tau maualalo. O lea e mafai ai ona latou tosina mai tagata fou a'o fa'atumauina lelei tagata fa'atau.

• Uunaia le tumau: Pe a faʻamalieina faiga gaosiga ma faʻaauau le faʻaogaina o punaoa, e mafai e faʻalapotopotoga ona faʻaitiitia le aʻafiaga o pisinisi i luga o le siosiomaga ma fesoasoani i faʻalapotopotoga e tuputupu aʻe faʻaauau i le lumanaʻi.

Fautuaga mo le Fa'auiga Sili

• Feso'ota'iga Lelei I totonu o Galuega
• Fa'aaloalo ile Falefaigaluega

#3 – O Ai e Fa'amanuiaina Mai le Fa'atinoga Lelei?

Ole Fuafuaga a le Operational Excellence e fausia ai se tulaga manumalo-manumalo mo tagata uma, e aofia ai tagata e ana galuega, tagata faigaluega, tagata faʻatau, ma tagata e umia sea.

• Mo tagata e ona galuega: O lenei ta'iala e mafai ona fesoasoani i tagata e ana galuega e fa'aleleia a latou pito i lalo ma fausia ai se pisinisi manuia ma gafataulimaina.
• Mo tagata faigaluega: O le fa'aaogaina o le Gaoioiga Sili e mafai ona fausia ai se fale faigaluega e sili atu le saogalemu, sili atu ona lelei, fa'aleleia atili a'oa'oga ma avanoa tau atina'e, ma sili atu le saogalemu o galuega.
• Mo Tagata Faʻatau: E mafai ona maua e le Gaoioiga Excellence le maualuga o oloa ma au'aunaga, fa'avave taimi e tu'uina atu ai, ma sili atu le tali atu i tagata fa'atau.
• Mo tagata e umia sea: O le lelei o galuega e mafai ona o'o atu ai i le fa'ateleina o tupe maua, fa'aleleia le fa'atinoga o tupe, ma maualuga atu le tau o tagata fai sea.

#4 – O afea e Tatau Ona Fa'atino ai le Fa'atinoga Lelei?

E mafai e faʻalapotopotoga ona faʻaaogaina le Gaoioiga Sili i soʻo se taimi, ae o loʻo i ai tulaga faʻapitoa e mafai ona sili ona aoga e pei ona taua i lalo:

• Pe a le lelei faiga pisinisi ma gaosiga ma feagai ma faʻafitauli.
• Pe a maualuga le tau o le gaosiga ma pisinisi.
• Pe a le ausia e le tulaga lelei o oloa ma auaunaga manaoga o tagata faatau.
• Pe a le fa'atumauina fa'atulagaina fa'alapotopotoga ma fa'agasologa o gaosiga.
• A o'o i avanoa fa'atauvaga, e mana'omia e le fa'alapotopotoga le fa'aleleia o ana fa'atinoga e tauva ai i le maketi.
• Pe a vaʻavaʻai le faʻalapotopotoga e faʻalauiloa le atinaʻe gafataulimaina ma faʻamautinoa le lumanaʻi o le pisinisi.

O nisi nei o faʻataʻitaʻiga faʻapitoa o le taimi e ono manaʻo ai se faʻalapotopotoga e mafaufau i le faʻatinoina o le Operational Excellence:

• O lo'o taumafai le 'au'aunaga fa'alesoifua maloloina e fa'atautaia le tele o fa'asologa o taimi o fa'atonuga ma taimi fa'atali ma'i. E filifili le kamupani e faʻatino le Faʻatonuga Lelei e faʻamalieina ai a latou galuega ma faʻaleleia le poto masani o le maʻi, lea e maua ai taimi faʻatali puʻupuʻu ma sili atu le faamalieina o le maʻi.

• O loʻo faʻateleina le faʻatupulaia o se kamupani amata ma e manaʻo e faʻateleina ana galuega e faʻafetaui ai le manaʻoga. O lo'o fa'aogaina e le kamupani le Operational Excellence e fa'amautinoa ai e lelei ma fa'atumauina ana faiga, e mafai ai ona fa'aauau pea le fa'alauteleina e aunoa ma le fa'atauina o le lelei po'o le fa'atupuina o tau maualuga.

#5 – O fea e mafai ona fa'aogaina ai le fa'atinoina o galuega lelei?

Soʻo se faʻalapotopotoga e manaʻo e faʻamalieina ana gaosiga poʻo faʻagaioiga pisinisi e mafai ona faʻaoga le Operational Excellence. 

O gaosiga, auaunaga, fa'afoega o filifili sapalai, soifua maloloina, a'oa'oga, malo, ma le tele o isi alamanuia e mafai uma ona fa'aogaina le Fuafuaga Lelei Fa'atino. E mafai foi ona faʻaaogaina i soʻo se fua, mai kamupani laiti i faʻalapotopotoga faʻavaomalo.

#6 - Meafaigaluega masani ma Metotia o le Fa'atinoga Lelei

E fa'aogaina e le Operational Excellence le tele o mea faigaluega ma metotia e ausia ai le sini o le fa'amalieina o gaosiga ma pisinisi. O mea faigaluega ma metotia e 4 e masani ona fa'aaogaina ile Fa'agaioiga Lelei:

1/ Lean Gaosia 

Lean Manufacturing o se tasi lea o meafaigaluega taua ole Operational Excellence. O lenei faiga e taulaʻi i le faʻamalieina o gaioiga gaosiga e ala i le faʻaitiitia o gaioiga faʻaleagaina ma faʻaoga lelei punaoa. 

E 5 mataupu faavae o le Lean Manufacturing:

1. Taua: Fa'amatala le taua mai le va'aiga a le tagata fa'atau ma taula'i i le tu'uina atu o lena tau e ala i le fa'asilisiliina o le gaosiga o gaosiga.
2. Fa'asologa o Taua: Fa'amatala le tau fa'atau (le fa'agasologa e gaosia ai se oloa i le taimi e tu'u atu ai i le tagata fa'atau) ma fa'amalieina lenei vaitafe.
3. Fa'agasologa o le tafe: Fausia se fa'agasologa faifaipea o gaosiga ina ia mautinoa o lo'o gaosia oloa i le taimi sa'o ma ia lava le aofa'i e fa'afetaui ai mana'oga o tagata fa'atau.
4. Leai se otaota: Faʻaitiitia ituaiga uma o otaota i le gaosiga o gaosiga, e aofia ai le taimi, punaoa, ma meafaitino.
5. Faʻaauauina faifai pea: Faʻaauau le faʻaleleia o faiga gaosiga e faʻateleina ai le gaosiga, faʻaitiitia tau, ma faʻateleina le lelei o oloa.

2/ Sigma ono

le Six Sigma metotia fa'atatau ile fa'aitiitia o mea sese ile gaosiga ma pisinisi fa'agasologa e ala i meafaigaluega fa'afuainumera ma metotia. O laasaga DMAIC e faʻatino ai Six Sigma e aofia ai

• Faʻamatalaga: Faailoa le faafitauli e foia ma faatu se sini patino.
• Fua: Fua le faagasologa e ala i le aoina o faʻamatalaga e fesoʻotaʻi ma le gaosiga ma pisinisi faʻagasologa.
• Faʻamatalaga: Fa'aaogā meafaigaluega fa'afuainumera ma metotia e au'ili'ili ai fa'amaumauga ma iloa ai le mafua'aga o fa'afitauli.
• Faʻaleleia atili: Atiae ma faʻatino fofo e faʻaleleia ai faʻafitauli ma faʻaleleia faiga.
• Pulea: Ia mautinoa o fofo faʻatinoina e ausia a latou sini, ma mataʻituina le gaosiga ma pisinisi faʻagasologa e iloa ma faʻaleleia ai faʻafitauli.

3/ Kaizen 

Kaizen o se auala o le faʻaauau pea o le faʻaleleia atili o le faʻagasologa lea e taulaʻi i le sailia ma le faʻaumatiaina o mea leaga, faʻafitauli, ma faʻafitauli laiti i le gaosiga ma pisinisi faʻagasologa. 

Faatasi ai ma le Kaizen metotia, e faʻamalosia tagata faigaluega e tuʻuina atu faʻamatalaga e faʻaleleia ai faiga ma fatuina se siosiomaga lelei galuega e ausia ai suiga faifai pea ma tumau. 

O laasaga patino nei o le auala Kaizen:

• Fa'ailoa sini fa'aleleia ma fa'afitauli e fo'ia.
• Faatulaga vaega faigaluega e foia faafitauli, ma saili fofo.
• Aoina ma au'ili'ili fa'amaumauga e iloilo ai le tulaga o lo'o iai nei.
• Fautua ni faaleleiga ma fai ni suiga laiti e faaleleia ai le faagasologa.
• Su'e ma iloilo fa'alelei ina ia mautinoa le lelei ma fa'aauau le fa'aleleia o le faiga.

4/ Puleaina Tulaga Autasi 

Aofa'i Pulega Tulaga Autasi (TQM) o se auala atoatoa pulega lelei e taulaʻi i le faʻaleleia atili o oloa ma auaunaga i le taimi atoa o gaosiga ma pisinisi. 

TQM e aofia ai gaioiga ma meafaigaluega mo le faʻamautinoaga lelei: mai le faʻatulagaina o faʻamoemoega sili ona lelei faʻatinoga i le iloiloga o le lelei o oloa, ma mai le atinaʻeina o faiga i le toleniga tagata faigaluega polokalame.

#7 – Fa'afefea ona Fa'atino le Fa'atinoga Lelei?

O le fa'agasologa o le fa'atinoina o le Gaoioiga Lelei e mafai ona 'ese'ese i fa'alapotopotoga ma alamanuia. O nisi nei o la'asaga lautele i le fa'atinoga o le Fa'atinoina o le Excellence:

1/ Fa'amatala sini ma fuafuaga

Muamua, e manaʻomia e faʻalapotopotoga ona faʻamalamalamaina a latou sini ina ia mautinoa o loʻo galue le Gaoioiga Excellence ia i latou. Ona mafai ai lea ona latou fausia se fuafuaga fa'ata'atia e fa'atino ai le Fa'atinoga o Galuega.

2/ Iloilo le tulaga quo ma faailoa faafitauli

Ma, e tatau ona latou iloiloina le tulaga o loʻo i ai nei o latou gaosiga o gaosiga ma isi pisinisi pisinisi e iloa ai faʻafitauli poʻo otaota. 

3/ Fa'aaogā Meafaigaluega ma Metotia Lelei

A maeʻa ona maua ni faʻafitauli, e mafai e faʻalapotopotoga ona faʻaogaina meafaigaluega ma metotia faʻapitoa e faʻaleleia ai le gaosiga o gaioiga ma isi gaioiga faʻapisinisi. O nei meafaigaluega ma metotia e mafai ona aofia ai Lean Six Sigma, Kaizen, TPM, ma isi mea.

4/ Aoaoga a Tagata Faigaluega

O se vaega taua o le fa'atinoina o le Operational Excellence o le a'oa'oina lea o tagata faigaluega ina ia latou malamalama ma fa'atino faiga fou. E manaʻomia e faʻalapotopotoga ona faʻamautinoa o latou tagata faigaluega e faʻapitoa e faʻamalieina a latou gaioiga gaosiga.

5/ Mata'ituina ma Iloiloga

Ma le mea mulimuli, e tatau i faʻalapotopotoga ona mataʻituina ma iloilo faʻagasologa o gaosiga ma isi gaioiga faʻapisinisi ina ia mautinoa o loʻo faʻatinoina lelei faiga fou. 

E mafai ona latou sau ma fa'ailo fa'atinoga ma siaki latou ina ia mautinoa o lo'o fa'agasolo lelei faiga fou.

#8 – Fa'ata'ita'iga Sili Lelei Fa'atino 

O faʻataʻitaʻiga faʻapitoa nei e 6 o le faʻaogaina o le Operational Excellence i faʻalapotopotoga i le lalolagi atoa:

1/ Toyota Production System – Fa'ata'ita'iga Lelei Fa'atino 

O Toyota o se tasi o kamupani muamua na faʻatinoina le Lean Manufacturing ma faʻaaogaina i latou gaosiga. Ua latou taulaʻi i le faʻaumatiaina o otaota ma faʻaleleia faiga e faʻaleleia ai le lelei o oloa ma faʻateleina le gaosiga.

2/ Starbucks – Fa'ata'ita'iga Lelei Fa'atino 

Starbucks ua taulaʻi i le faʻaleleia atili o ana gaosiga ma le tautuaina o faiga e faʻamautinoa ai le tulaga sili ona lelei o oloa ma le poto masani a tagata faatau. 

Sa i ai a latou polokalame faʻaaʻoaʻoga lautele e aʻoaʻoina ai le aufaigaluega i le lelei ma le auʻaunaga faʻatau, ma faʻaogaina tekinolosi e faʻamalieina ai faiga ma faʻateleina ai lo latou fetuutuunai i le tautuaina o tagata faʻatau. 

3/ Marriott International – Fa'ata'ita'iga Lelei Fa'atino 

O le Marriott International o se fa'ata'ita'iga o le Total Quality Management (TQM). 

Latou te faʻaleleia le tulaga lelei o oloa ma auaunaga e ala i le faʻatulagaina o tulaga faʻamaonia ma le fatuina o se siosiomaga lelei galuega e faʻamautinoa ai o loʻo tuʻuina atu e tagata uma i totonu o le faʻalapotopotoga le lelei.

4/ General Electric (GE) – Fa'ata'ita'iga Lelei Fa'atino 

GE o se faʻataʻitaʻiga o le faʻaogaina o le Six Sigma i le Gaoioiga Lelei - Faʻataʻitaʻiga Lelei Faʻatino. 

GE ua faʻatinoina le Six Sigma i le faʻalapotopotoga atoa ma ua ausia le manuia tele i le tulaga o le faʻaogaina o gaioiga ma le faʻaleleia atili o oloa.

5/ Southwest Airlines – Fa'ata'ita'iga Lelei Fa'atino 

Southwest Airlines ua fatuina se faʻataʻitaʻiga faʻapisinisi tulaga ese e faʻavae i luga o le faʻaitiitia o otaota ma le faʻagasologa lelei e tuʻuina atu auaunaga maualuga i tau talafeagai. 

Latou te faʻaogaina tekinolosi faʻamatalaga e faʻatautaia ai tusi, faʻaleleia faʻatulagaga ma faʻaleleia aʻoaʻoga a le aufaigaluega ina ia mautinoa le lelei o le auaunaga.

6/ Amazon - Fa'ata'ita'iga Lelei Fa'atino 

Amazon o se faʻataʻitaʻiga o Agile, o se faʻataʻitaʻiga faʻatautaia o galuega faatino e taulaʻi i fegalegaleaiga vave ma tali mai tagata faʻatau ma tagata faigaluega. 

E faʻaaoga e Amazon le Agile e atiaʻe ai oloa fou, faʻaleleia faiga, ma faʻateleina le faʻaogaina o le faʻalapotopotoga.

Key Takeaway

Faamoemoe, o le pito i luga 6 Operational Excellence Examples i luga e mafai ona tuʻuina atu ia te oe se aotelega o lenei taʻiala. E taua tele le Fa'atinoina o galuega mo so'o se fa'alapotopotoga o lo'o va'ava'ai e fa'aleleia le lelei, fa'amalieina faiga ma fa'ateleina le fa'atinoina o galuega. O ana metotia ma meafaigaluega o loʻo faʻamoemoe uma i le faʻaleleia atili o oloa / auaunaga, faʻaitiitia otaota, faʻaleleia punaoa, ma faʻateleina le tauvaga.

I le vaitau fa'atekonolosi fa'aonaponei, o le fa'atinoina o le Gaoioiga Lelei e sili atu ona taua. O le mea e lelei ai, faʻatasi ai ma le fesoʻotaʻiga faʻasalalauga polokalame pei o Faaseʻe, e mafai e faʻalapotopotoga ona ave a latou polokalame aʻoaʻoga, fonotaga, ma mafutaga faaleaoaoga i le isi tulaga. O le faletusi template ma fesoʻotaʻi foliga fa'afaigofie ona fa'afeso'ota'i, fefa'asoaa'i, ma maua fa'amatalaga mai tagata faigaluega, ma fesoasoani mulimuli ane i le ausiaina o le Gaoioiga Sili.

Fesili e Masani ona Fesiligia