6 Kushanda Kwakanakisa Mienzaniso, Zvakanakisa Maitiro & Zvishandiso ZveBhizinesi Rako muna 2024

Operational Excellence(OpEx) izano rakakosha rinobatsira masangano kukwenenzvera mashandiro ebhizinesi uye kugadzirisa mashandiro. Inotarisa pakuenderera mberi kwekuvandudza, kuwedzera chigadzirwa uye mhando, kuchengetedza mari, uye kuwana makwikwi akasimba mumusika.  

Muchikamu chino, tichaongorora imwe nyika chaiyo Operational Excellence Mienzanisouyewo kutsanangura kuti kushanda zvakanaka chii. Nekuongorora iyi mienzaniso, tinogona kuwana ruzivo rwekuti makambani aya akashandisa sei misimboti iyi kuwana mhedzisiro yakasarudzika uye mashandisiro atingaite aya mazano kumabhizinesi edu.

Ndiani akagadzira izwi rekuti 'Operational Excellence'?	Dr. Joseph M. Juran
Izwi rekuti 'Operational Excellence' rakagadzirwa riini?	1970s
Matanho matatu makuru e'Operational Excellence'?	Kugutsikana kwemutengi, kugoneswa uye kuenderera mberi kwekuvandudza

Zviri Mukati

• #1 - Chii chinonzi Operational Excellence Zvinoreva?
• #2 - Sei Kushanda Kwakanaka Kwakakosha?
• #3 - Ndiani Anobatsirwa NeKushanda Kwakanaka?
• #4 - Kushanda Kwakanaka Kunofanira Kuitwa Rini?
• #5 - Ndekupi Kugona Kushanda Kunogona Kushandiswa?
• #6 - Zvishandiso Zvakajairwa Uye Nzira dzeKushanda Kwakanaka
• #7 - Maitiro Ekuita Kushanda Kwakanaka?
• #8 - Yakanakisa Kushanda Kwakanakisa Mienzaniso 
• Zvitsva Zvitsva
• Mibvunzo Inonyanya Kubvunzwa

#1 - Chii chinonzi Operational Excellence Zvinoreva?

Operational Excellence izanoyekunatsiridza mashandiro ebhizinesi kuvandudza kushanda zvakanaka, kuderedza marara, uye kuwedzera kunaka kwezvigadzirwa kana masevhisi anounzwa kune vatengi.  

Inosanganisira nzira dzakasiyana-siyana, maturusi, uye maitirwo ekugadzirisa mashandiro uye kuita kwesangano.

Operational Excellence ine chinangwa cheku:

• Gadzira tsika ye kuenderera mberi kugadzirisauko vashandi vese vari kuita maitiro ekugadzirisa mashandiro.
• Wedzera kukosha kwevatengi uye uwane makwikwi akasimba mumusika.

Operational Excellence maturusi uye nzira dzinosanganisira Lean, Six Sigma, Kaizen, Total Quality Management (TQM), Business Process Reengineering (BPR), Customer Relationship Management (CRM), nezvimwe zvakawanda. Zvishandiso izvi zvinobatsira masangano kugadzirisa maitiro, kuwedzera kugadzirwa uye mhando, kuchengetedza mitengo, uye kuwedzera ruzivo rwevatengi.

• Semuenzaniso, Kambani inogadzira chikafu inogona kushandisa Operational Excellence kuvandudza basa revatengi. Izvi zvinogona kusanganisira kuita a mutengi wehutano hwehukama(CRM) sisitimu yekutevera kudyidzana kwevatengi uye kuona nzvimbo dzekuvandudza. Nekupa humwe hunyanzvi uye hwemunhu sevhisi yevatengi, kambani inogona kuvandudza kugutsikana kwevatengi uye kuvimbika, zvichitungamira mukuwedzera kutengesa uye mari.

#2 - Sei Kushanda Kwakanaka Kwakakosha?

Heano zvikonzero zvakakosha nei Operational Excellence ichikosha:

• Wedzera kushanda zvakanaka: Kushanda Kwakanaka kunogona kubatsira kukwirisa maitiro ekugadzira uye mamwe mabasa ebhizinesi, nekudaro kudzikisa mutengo wekugadzira nekuvandudza purofiti.

• Kuvandudza chigadzirwa nemhando yebasa: Kushanda Kwakanaka kunobatsira masangano kukwenenzvera maitiro ekugadzira uye kuderedza zvikanganiso kuvandudza chigadzirwa uye sevhisi mhando. Iyo inotungamira kune zvirinani zvigadzirwa / masevhisi, inowedzera kugutsikana kwevatengi, uye inosimbisa yavo mukurumbira mukurumbira.

• Gadzira makwikwi akasimba: Masangano anotora Operational Excellence anogona kugadzira zvigadzirwa zvemhando yepamusoro uye masevhisi nemutengo wakaderera. Saka ivo vanogona kukwezva vatengi vatsva vachichengeta vatengi varipo zvakanaka.

• Kurudzira kuenderera mberi:Kana uchinatsiridza maitiro ekugadzira uye kushandisa zviwanikwa, masangano anogona kuderedza kukanganisa kwezviitwa zvebhizinesi pane zvakatipoteredza uye kubatsira masangano kukura zvine mwero mune ramangwana.

Mazano eKuroorana Zvirinani

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• Respect Munzvimbo Yebasa

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#3 - Ndiani Anobatsirwa NeKushanda Kwakanaka?

Iyo Operational Excellence zano rinogadzira win-win mamiriro kune vese, kusanganisira vashandirwi, vashandi, vatengi, uye vanogovana.

• Kune Vashandirwi:Iri zano rinogona kubatsira vashandirwi kuvandudza yavo yepazasi uye kugadzira bhizinesi rakabudirira uye rakagadzikana.
• Kune Vashandi: Kushandisa Operational Excellence kunogona kugadzira nzvimbo yebasa yakachengeteka, inoshanda zvakanyanya, yakavandudzwa kudzidziswa nemikana yebudiriro, uye kuchengetedzwa kwemabasa kuri nani.
• Kune Vatengi: Operational Excellence inogona kukonzera zvigadzirwa zvemhando yepamusoro uye masevhisi, kukurumidza kuburitsa nguva, uye yakawanda inoteerera vatengi sevhisi.
• Kune Vanogovana: Operational Excellence inogona kutungamira mukuwedzera purofiti, kuvandudzwa kwekuita kwemari, uye kukosha kwemugovani wepamusoro.

#4 - Kushanda Kwakanaka Kunofanira Kuitwa Rini?

Masangano anogona kutora Operational Excellence chero nguva, asi pane mamwe mamiriro ezvinhu apo anogona kunyanya kubatsira sezvinotevera:

• Kana bhizinesi nekugadzira maitiro asingashande uye achisangana nematambudziko.
• Kana mutengo wekugadzira uye bhizinesi uchikwira kana kuwedzera.
• Kana mhando yezvigadzirwa nemasevhisi isingaite zvinodiwa nevatengi.
• Kana zvimiro zvesangano uye maitiro ekugadzira asina kugadziridzwa.
• Kana mikana yemakwikwi iri panjodzi, sangano rinofanirwa kuvandudza mashandiro aro kuti rikwikwidze pamusika.
• Kana iyo sangano iri kutarisa kusimudzira kusimudzira uye kuve nechokwadi remangwana rebhizinesi.

Heano mimwe mienzaniso chaiyo yekuti sangano ringade kufunga nezvekuita Operational Excellence:

• Mutariri wehutano ari kuyedza kubata yakakura yekuronga maitiro uye nguva dzekumirira kwemurwere. Mupi anosarudza kushandisa Operational Excellence kukwidziridza mafambiro avo uye kuvandudza ruzivo rwemurwere, izvo zvinoguma nenguva pfupi yekumirira uye kugutsikana kwevarwere zviri nani.

• Kambani yekutanga iri kukura nekukurumidza uye inoda kuyera mashandiro ayo kuti isangane nezvinodiwa. Iyo kambani inoshandisa Operational Excellence kuti ive nechokwadi chekuti maitiro ayo anoshanda uye akasimba, ichiibvumira kuti irambe ichikura pasina kupira mhando kana kuunza mutengo wakakwira.

#5 - Ndekupi Kugona Kushanda Kunogona Kushandiswa?

Chero sangano rinoda kukwirisa maitiro ayo ekugadzira kana bhizinesi mashandiro anogona kushandisa Operational Excellence. 

Kugadzira, masevhisi, manejimendi ekutengesa, hutano, dzidzo, hurumende, uye mamwe akawanda maindasitiri anogona kushandisa Operational Excellence zano. Inogona zvakare kushandiswa pachiyero chero chipi, kubva kumafemu madiki kusvika kumakambani epasi rose.

#6 - Zvishandiso Zvakajairwa Uye Nzira dzeKushanda Kwakanaka

Operational Excellence inoshandisa akasiyana maturusi uye nzira dzekuzadzisa chinangwa chekugadzirisa kugadzirwa uye bhizinesi maitiro. Heano maturusi mana anowanzo shandiswa uye nzira muKushanda Kunaka:

1/ Lean Manufacturing 

Lean Manufacturing chimwe chezvishandiso zvakakosha zveKushanda Kunaka. Iyi nzira yakanangana nekugadzirisa maitiro ekugadzira nekudzikisira zviitwa zvinopambadza uye nekugonesa kushandiswa kwezviwanikwa. 

Pane 5 misimboti yeLean Manufacturing:

1. Kukosha: Tsanangura kukosha kubva pakuona kwemutengi uye tarisa pakuunza kukosha ikoko nekugadzirisa maitiro ekugadzira.
2. Value Stream: Tsanangura kukosha kwerukova (maitiro ekugadzirwa kwechigadzirwa kusvika kana chaendeswa kumutengi) uye wedzera rwizi urwu.
3. Kugadzira Kuyerera: Gadzira kuyerera kunoenderana kwekugadzira kuve nechokwadi chekuti zvigadzirwa zvinogadzirwa panguva chaiyo uye muhuwandu hwakakwana kuzadzisa zvinodiwa nevatengi.
4. Hapana Kurasa: Deredza marudzi ese emarara mukugadzira, kusanganisira nguva, zviwanikwa, uye zvinhu.
5. Kuramba Kuvandudza:Ramba uchivandudza maitiro ekugadzira kuti uwedzere kubereka, kuderedza mitengo, uye kuwedzera chigadzirwa chemhando.

2/ Sigma matanhatu

The Six Sigmamethodology inotarisa pakuderedza zvikanganiso mukugadzira uye bhizinesi maitiro kuburikidza nenhamba maturusi uye matekiniki. Iwo matanho eDMAIC ekushandisa Six Sigma anosanganisira

• Tsanangudzo:Ziva dambudziko rinogadziriswa uye isa chinangwa chaicho.
• Kuyera:Kuyera maitiro nekuunganidza data rine chekuita nekugadzira uye bhizinesi maitiro.
• Analysis:Shandisa manhamba maturusi uye matekiniki ekuongorora data uye kuona chikonzero chematambudziko.
• Kuvandudza: Gadzira uye shandisa mhinduro dzekugadzirisa matambudziko uye kugadzirisa maitiro.
• Kudzora:Ita shuwa kuti mhinduro dzakaitwa dzinozadzisa zvinangwa zvavo, uye tarisa kugadzirwa uye bhizinesi maitiro ekuona nekugadzirisa nyaya dzirikumuka.

3/ Kaizen 

Kaizen inzira yekuenderera mberi kuvandudza maitiro anotarisa pakutsvaga nekubvisa tsikidzi, matambudziko, uye zvidiki zvidiki mukugadzira uye bhizinesi maitiro. 

Nenzira yeKaizen, vashandi vanokurudzirwa kupa mazano ekuvandudza maitiro uye kugadzira nzvimbo yakanaka yebasa kuti vawane shanduko inoenderera uye inoenderera mberi. 

Heano matanho chaiwo eiyo nzira yeKaizen:

• Ziva zvinangwa zvekuvandudza uye matambudziko anofanirwa kugadziriswa.
• Ronga mapoka ebasa kuti agadzirise matambudziko, uye nekuwana mhinduro.
• Unganidza uye ongorora data kuti uongorore mamiriro azvino ekuita.
• Ipa mazano ekuvandudza uye ita shanduko diki kuti uvandudze maitiro.
• Edza uye ongorora kuvandudzwa kuti uone kushanda uye ramba uchivandudza maitiro.

4/ Total Quality Management 

Yakazara Hunhu Management (TQM) inzira yakazara yemhando yekutonga inotarisana nekuvandudza chigadzirwa uye sevhisi mhando mukati mese kugadzira uye bhizinesi maitiro. 

TQM inosanganisira zviitiko uye maturusi ekusimbisa mhando: kubva pakumisikidza kunaka kwekuita zvinangwa kusvika pakuongorora kunaka kwechigadzirwa, uye kubva pakuvandudza maitiro kusvika. vashandi vekudzidzisamapurogiramu.

#7 - Maitiro Ekuita Kushanda Kwakanaka?

Maitiro ekuita Operational Excellence anogona kusiyana nesangano uye indasitiri. Heano mamwe matanho akajairwa mukuitwa kweOperational Excellence:

1/ Tsanangura zvinangwa uye zvirongwa

Chekutanga, masangano anofanirwa kutsanangura zvinangwa zvavo kuti ave nechokwadi chekuti Operational Excellence iri kushanda kwavari. Ivo vanobva vagadzira hurongwa hwekuita Operational Excellence.

2/ Ongorora mamiriro ezvinhu uye ona matambudziko

Zvadaro, ivo vanofanirwa kuongorora mamiriro azvino emaitiro avo ekugadzira uye mamwe mabasa ebhizinesi kuona matambudziko kana kutambisa. 

3/ Shandisa Operational Excellence Tools uye Nzira

Mushure mekunge matambudziko awanikwa, masangano anogona kushandisa Operational Excellence maturusi uye nzira dzekugadzirisa maitiro ekugadzira uye mamwe mabasa ebhizinesi. Aya maturusi uye nzira dzinogona kusanganisira Lean Six Sigma, Kaizen, TPM, nezvimwe.

4/ Kudzidziswa Kwevashandi

Chikamu chakakosha chekushandisa Operational Excellence kudzidzisa vashandi kuti vagone kunzwisisa nekuita maitiro matsva. Masangano anofanirwa kuve nechokwadi chekuti vashandi vavo vane hunyanzvi kuti vagone kugadzirisa maitiro avo ekugadzira.

5/ Kuongorora uye Kuongorora

Chekupedzisira, masangano anofanirwa kutarisa uye kuongorora maitiro ekugadzira uye mamwe mabasa ebhizinesi kuona kuti maitiro matsva ari kuitwa nemazvo. 

Vanogona kuuya nezviratidzo zvekushanda uye kuvatevera kuti vaone kuti maitiro matsva ari kushanda nemazvo.

#8 - Yakanakisa Kushanda Kwakanakisa Mienzaniso 

Heano mitanhatu chaiyo mienzaniso yekuti Operational Excellence inoitwa sei mumakambani pasi rese:

1/ Toyota Production System - Operational Excellence Mienzaniso 

Toyota yaive imwe yemakambani ekutanga kuita Lean Manufacturing uye kuishandisa pakuita kwavo kugadzira. Ivo vakanangana nekubvisa tsvina uye optimization maitiro ekuvandudza chigadzirwa mhando uye kuwedzera chigadzirwa.

2/ Starbucks - Operational Excellence Mienzaniso 

Starbucks yakatarisana nekuvandudza maitiro ayo ekugadzira nekushandira kuti ive nechokwadi chemhando yepamusoro yechigadzirwa uye ruzivo rwevatengi runogoneka. 

Vakave nehurongwa hwakakura hwekudzidzisa kudzidzisa vashandi mumhando uye sevhisi yevatengi, uye vakashandisa tekinoroji kugadzirisa maitiro uye kuwedzera kuchinjika kwavo mukushandira vatengi. 

3/ Marriott International - Operational Excellence Mienzaniso 

Marriott International muenzaniso weTotal Quality Management (TQM). 

Ivo vanovandudza mhando yezvigadzirwa nemasevhisi nekumisa zviyero zvakasimba uye kugadzira nzvimbo yakanaka yebasa kuti ive nechokwadi chekuti munhu wese ari musangano akazvipira kune mhando.

4/ General Electric (GE) - Operational Excellence Mienzaniso 

GE muenzaniso wekushandisa Six Sigma muKushanda Kwakanaka - Operational Excellence Mienzaniso. 

GE yakashandisa Six Sigma kusangano rese uye yakawana budiriro huru maererano nekugadzirisa maitiro uye kuvandudzwa kwemhando yechigadzirwa.

5/ Maodzanyemba Maodzanyemba Airlines - Operational Excellence Mienzaniso 

Southwest Airlines yakagadzira yakasarudzika bhizinesi modhi yakavakirwa pakudzikisa marara uye maitiro ekugadzirisa kuti ipe yemhando yepamusoro sevhisi nemitengo inonzwisisika. 

Ivo vanoshandisa tekinoroji yeruzivo kubata kubhurocha, kukwidziridza marongero uye kuwedzera kudzidziswa kwevashandi kuve nechokwadi chemhando yebasa.

6/ Amazon - Operational Excellence Mienzaniso 

Amazon muenzaniso weAgile, agile projekiti manejimendi nzira inotarisa pakukurumidza kusangana uye mhinduro kubva kune vatengi nevashandi. 

Amazon inoshandisa Agile kugadzira zvigadzirwa zvitsva, kuvandudza maitiro, uye kuwedzera kurongeka kwesangano.

Zvitsva Zvitsva

Ndinovimba, iyo yepamusoro 6 Operational Excellence Mienzaniso iri pamusoro inogona kukupa muchidimbu yeiyi zano. Operational Excellence yakakosha kune chero sangano rinotarisa kuvandudza mhando, optimize maitiro uye kuwedzera kushanda zvakanaka. Maitiro ayo uye maturusi ese ane chinangwa chekuvandudza chigadzirwa / sevhisi mhando, kuderedza marara, kugadzirisa zviwanikwa, uye kuwedzera kukwikwidza.

Munguva yanhasi inotungamirwa tekinoroji, kuita Operational Excellence kwakatonyanya kukosha. Neraki, neinopindirana mharidzo software senge AhaSlides, masangano anogona kuendesa zvirongwa zvawo zvekudzidzisa, misangano, nemisangano padanho rinotevera. The template raibhurariuye zvinhu zvinofambidzanaita kuti zvive nyore kubatanidza, kugovera, uye kugamuchira mhinduro kubva kuvashandi, pakupedzisira zvichibatsira mukuwana Operational Excellence.

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