Root Cause Analysis Template 101 | Nhanho-ne-Nhanho Gwaro | Yakagadziridzwa muna 2024

Fungidzira timu yako sevashandi vari kufamba nemumvura yemapurojekiti uye zvinangwa. Chii chinoitika kana iwe ukabata chigamba chisina kunaka? Pinda iyo Root Cause Analysis Template, kambasi yako yesangano. Mune ino blog post, isu tinofukunura Root Cause Analysis uye ayo akakosha masimboti, maitiro ekuita RCA nhanho-nhanho, uye akasiyana Root Cause Analysis matemplate kubatsira rwendo rwako.

Table Of Contents 

• Chii chinonzi Root Cause Analysis?
• Misimboti Yakakosha YeMudzi Chikonzero Ongororo
• Maitiro Ekuita A Root Cause Analysis
  • 1/ Tsanangura Dambudziko
  • 2/ Unganidza Chikwata
  • 3/ Unganidza Data
  • 4/ Shandisa RCA Zvishandiso
  • 5/ Ziva Zvikonzero
  • 6/ Gadzira Zvigadziriswa
  • 7/ Gadzira Chirongwa Chekuita
  • 8/ Shandisa Solutions
  • 9/ Tarisa uye Ongorora
• Root Cause Analysis Template
  • Excel Root Chikonzero Analysis Template
  • 5 Whys Root Cause Analysis Template
  • Fishbone Root Cause Analysis Template
  • Root Cause Analysis Muenzaniso muhutano hwehutano
  • Nhanhatu Sigma Root Chikonzero Analysis Template
• Final Thoughts
• FAQs

Chii chinonzi Root Cause Analysis?

Root Cause Analysis (RCA) inzira yakarongeka inoshandiswa kuona zvikonzero zvinokonzera matambudziko kana zviitiko mukati mehurongwa. Chinangwa chikuru cheRCA ndechekuona kuti sei imwe nyaya yakaitika uye kugadzirisa zvikonzero zvayo pane kungorapa zviratidzo. Iyi nzira inobatsira kudzivirira dambudziko kuti rirege kudzoka zvakare.

Root Cause Analysis inoshandiswa zvakanyanya mumaindasitiri akasiyana-siyana, kusanganisira kugadzira, hutano hwehutano, ruzivo rwemichina, nezvimwe. Iyo inzira inobatika yekugadzirisa matambudziko ine chinangwa chekugadzira mhinduro dzenguva refu kwete kugadzirisa nekukurumidza, ichikurudzira kuenderera mberi kwekuvandudza mukati memasangano kana masisitimu.

Misimboti Yakakosha YeMudzi Chikonzero Ongororo

Heano maitiro makuru akakosha eRCA:

Tarisa paDambudziko, Kwete Vanhu:

Panzvimbo pokupa vanhu mhosva, funga nezvekugadzirisa dambudziko racho. Root Cause Analysis (RCA) chishandiso chekutsvaga nekugadzirisa nyaya, kuve nechokwadi kuti hazviitike zvakare, pasina kunongedzera vanhu chaivo.

Ita Zvinhu Zvakarongeka:

Paunenge uchiita RCA, funga nenzira yakarongeka. Tevedzera nhanho-ne-nhanho maitiro kuti uwane zvese zvinobvira zvikonzero zvedambudziko. Kurongeka kunoita kuti RCA ishande zvirinani.

Shandisa Chokwadi uye Humbowo:

Ita zvisarudzo zvichibva paruzivo chairwo. Ita shuwa kuti RCA yako inoshandisa chokwadi uye humbowo, kwete kufungidzira kana manzwiro.

Mibvunzo Mazano Pachena:

Gadzira nzvimbo ine zvakanaka kubvunza mazano. Paunenge uchiita RCA, vhura pfungwa itsva uye maonero. Izvi zvinobatsira kuongorora zvikonzero zvese zvinogona kukonzera dambudziko.

Ramba Nayo:

Hwisisa kuti RCA inogona kutora nguva. Ramba uchienda kusvikira wawana chikonzero chikuru chechinetso chacho. Kuva nemoyo murefu kwakakosha pakutsvaga mhinduro dzakanaka uye kumisa dambudziko kuti risaitike zvakare.

Maitiro Ekuita A Root Cause Analysis

Kuita Root Cause Analysis inosanganisira hurongwa hwekuona zvikonzero zvedambudziko kana nyaya. Heino nhanho-ne-nhanho gwara rekuita RCA:

1/ Tsanangura Dambudziko:

Taura zvakajeka dambudziko kana nyaya inoda kuongororwa. Nyora chirevo chipfupi chedambudziko chinosanganisira zvinhu zvakaita sezviratidzo, kukanganisa pamashandiro, uye chero rumwe ruzivo rwakakodzera. Iyi nhanho inoisa nhanho yeiyo yese RCA maitiro.

2/ Unganidza Chikwata:

Gadzirai timu ine ruzhinji rwevanhu vane hunyanzvi kana hunyanzvi hune chekuita nedambudziko. Kusiyana-siyana kwemaonero kunogona kutungamirira kunzwisiso yakazara yenyaya.

3/ Unganidza data:

Unganidza ruzivo rwakakodzera uye data. Izvi zvinogona kusanganisira kuongorora marekodhi, kuita kubvunzurudza, kuona maitiro, uye kuunganidza chero akakodzera data masosi. Chinangwa ndechekuva nekunzwisisa kwakakwana uye kwakarurama kwemamiriro acho ezvinhu.

4/ Shandisa RCA Zvishandiso:

Shandisa akasiyana maRCA maturusi uye matekiniki ekuona midzi zvikonzero. Zvishandiso zvakajairika zvinosanganisira:

• Fishbone Diagram (Ishikawa): Chiratidziro chinooneka chinoisa zvingakonzeresa dambudziko mumapazi, sevanhu, maitiro, zvishandiso, nharaunda, uye manejimendi.
• 5 Zvikonzero: Bvunza kuti “nei” udzokorore kuronda kutevedzana kwezviitiko uye kusvika kuzvikonzero zvikuru. Kusvikira wasvika kumudzi wechikonzero, ramba uchibvunza "nei".

5/ Ziva Zvikonzero:

Ongorora data uye ruzivo rwakaunganidzwa kuti uone chikonzero kana midzi yedambudziko. 

• Tarisa kunze kwezviratidzo zvinokurumidza kuti unzwisise nyaya dzehurongwa dzinokonzera dambudziko.
• Ita shuwa kuti zvikonzero zvakaonekwa ndezvechokwadi uye zvinotsigirwa nehumbowo. Tarisa nechikwata uye, kana zvichibvira, edza fungidziro kuti uone chokwadi chekuongorora kwako.

6/ Gadzira Zvigadziriswa:

Fungidzira uye ongorora zvinogona kugadzirisa nekudzivirira zviito. Tarisa pane zvigadziriso zvinogadzirisa zvikonzero zvakaonekwa. Funga nezvekugoneka, kushanda, uye zvingangoitika zvisingatarisirwe mhedzisiro yemhinduro yega yega.

7/ Gadzira Chirongwa Chekuita:

Gadzira hurongwa hwekuita hwakadzama hunoratidza matanho anodiwa kuita mhinduro dzakasarudzwa. Govera mabasa, isa nguva, uye gadza metrics yekutarisa kufambira mberi.

8/ Shandisa Mhinduro:

Isa mhinduro dzakasarudzwa mukuita. Ita shanduko kumaitiro, maitiro, kana zvimwe zvinhu zvakaonekwa muchirongwa chekuita.

9/ Tarisa uye Ongorora:

Nyatsoongorora mamiriro acho ezvinhu kuti uone kuti mhinduro dzakaitwa dzinoshanda. Gadzira hurongwa hwekuenderera mberi kwekuongorora uye mhinduro. Kana zvichidikanwa, ita zvigadziriso kune zvigadziriso zvinoenderana nemhedzisiro yenyika chaiyo.

Root Cause Analysis Template

Pazasi pane matemplate akarerutswa eRoot Cause Analysis mune akasiyana mafomati:

Excel Root Cause Analysis template:

Heino mudzi chikonzero chekuongorora template yakanaka

• Dambudziko Rondedzera muchidimbu dambudziko kana nyaya.
• Zuva & Nguva yeChiitiko: Rekodha pakaitika dambudziko.
• Kuunganidza Data: Tsanangura mabviro e data uye nzira dzinoshandiswa.
• Zvikonzero: Rondedzera zvikonzero zvakaonekwa.
• Solutions: Document proposed solutions.
• Urongwa hwekuita: Rondedzera matanho ekushandisa mhinduro.
• Kuongorora uye Kuongorora: Tsanangura kuti mhinduro dzichatariswa sei.

5 Whys Root Cause Analysis Template:

Heano 5 whys mudzi chikonzero chekuongorora template

Dambudziko Chirevo:

• Taura dambudziko racho zvakajeka.

Sei? (Kudzokorora 1):

• Bvunza kuti sei dambudziko rakaitika uye ona mhinduro.

Sei? (2nd Iteration):

• Dzokorora maitiro, uchibvunza kuti sei zvakare.

Sei? (Kudzokorora kwechitatu):

• Ramba uchienda kusvika wasvika pamudzi.

Solutions:

• Kurudzira zvigadziriso zvichienderana nechikonzero chaonekwa.

Fishbone Root Cause Analysis Template:

Heino iyo fishbone mudzi chikonzero chekuongorora template

Dambudziko Chirevo:

• Nyora dambudziko pa "musoro" wemufananidzo wehove.

Zvikamu (semuenzaniso, Vanhu, Maitiro, Zvishandiso):

• Nyora matavi kune zvakasiyana-siyana zvinogona kukonzera.

Zvakawanda Zvikonzero:

• Dura chikamu chimwe nechimwe kuita zvikonzero chaizvo.

Zvikonzero:

• Ziva zvikonzero zvechimwe nechimwe chine udzame.

Solutions:

• Ratidza mhinduro dzine chekuita nechikonzero chega chega.

Root Cause Analysis Muenzaniso mune Healthcare:

Heino midzi yechikonzero chekuongorora muenzaniso muhutano hwehutano

• Tsanangudzo Yechiitiko chemurwere: Rondedzera muchidimbu chiitiko chehutano.
• Nguva yezvakaitika: Rondedzera kuti chiitiko chimwe nechimwe chakaitika rini.
• Zvinobatsira: Nyora zvinhu zvakakonzera chiitiko ichi.
• Zvikonzero: Ziva zvikonzero zvikuru zvechiitiko chacho.
• Kugadzirisa Zviito: Kurudzira zviito kudzivirira kudzokorora.
• Kutevera uye Kuongorora: Taura kuti zviito zvekugadzirisa zvichaongororwa sei.

Nhanhatu Sigma Root Chikonzero Analysis Template:

• Tsanangura: Tsanangura zvakajeka dambudziko kana kutsauka.
• Kuyera: Unganidza data kuti uverenge nyaya yacho.
• Ongorora: Shandisa maturusi akaita seFishbone kana 5 Whys kuona zvikonzero.
• Kuvandudza: Gadzira uye shandisa mhinduro.
• Kudzora: Gadzira zvidzoreso zvekutarisa nekuchengetedza kuvandudzwa.

Uye zvakare, heano mamwe mawebhusaiti kwaunogona kuwana mudzi chikonzero chekuongorora matemplate kuti akubatsire neRCA yako maitiro: SmartSheet, DzvanyaUp, uye SafetyCulture.

Final Thoughts

The Root Cause Analysis template ndiyo kambasi yako yekugadzirisa matambudziko. Nekutevera nhanho-ne-nhanho gwara ratsanangurwa pano, timu yako inogona kufamba nematambudziko nemazvo uye kuona mhinduro dzenguva refu. Kuti uwedzere misangano yako uye zvirongwa zvekufunga nezvekuwedzera, usakanganwa kushandisa Vampire - chishandiso chakagadzirirwa kukwidziridza kubatana uye kugadzirisa kutaurirana.

FAQs

Unonyora sei chikonzero chekuongorora?

Tsanangura dambudziko zvakajeka, Unganidza data rakakodzera, Ziva midzi inokonzeresa, Gadzirisa mhinduro dzinogadzirisa midzi inokonzeresa, uye Ita uye tarisa kushanda kwemhinduro.

Ndeapi matanho mashanu ekuongorora chikonzero chemudzi?

Tsanangura dambudziko, Unganidza data, Ziva midzi inokonzeresa, Gadzira mhinduro uye Ita uye tarisa mhinduro.

Ini ndinogadzira sei mudzi chikonzero chekuongorora template?

Rondedzera zvikamu zvetsanangudzo yedambudziko, kuunganidzwa kwedata, kuzivikanwa kwechikonzero chemudzi, kugadzirisa mhinduro, uye kuita.

Ref: Asana | SmartSheet