Bokhabane ba Ts'ebetso (OpEx) ke leano la bohlokoa le thusang mekhatlo ho ntlafatsa ts'ebetso ea khoebo le ho ntlafatsa ts'ebetso. E tsepamisitse maikutlo ntlafatsong e tsoelang pele, ho matlafatsa tlhahiso le boleng, ho boloka litšenyehelo, le ho finyella tlhōlisano e tsitsitseng 'marakeng.
Sehloohong sena, re tla hlahloba tse ling tsa lefatše la sebele Mehlala ea Bokhabane ba Ts'ebetso mmoho le ho hlalosa hore na bokgabane ba tshebetso ke bofe. Ka ho hlahloba mehlala ena, re ka fumana leseli mabapi le hore na lik'hamphani tsena li sebelisitse melao-motheo ena joang ho fumana litholoana tse ikhethang le hore na re ka sebelisa maano ana joang likhoebong tsa rona.
| Ke mang ea entseng lentsoe 'Operational Excellence'? | Ngaka Joseph M. Juran |
| Poleloana 'Operational Excellence' e qapiloe neng? | 1970 |
| Mekhoa e meraro ea mantlha ea 'Operational Excellence'? | Khotsofalo ea bareki, matlafatso le ntlafatso e tsoelang pele |
Tafole ea likateng
- #1 - Bokhabane ba Ts'ebetso bo Bolela'ng?
- #2 - Hobaneng Bokhabane ba Ts'ebetso bo le Bohlokoa?
- #3 - Ke Mang ea Ruang Molemo ho tsoa ho Bokhabane ba Ts'ebetso?
- #4 - Bokhabane ba Ts'ebetso bo Lokela ho Kerisoa Neng?
- #5 - Bokhabane ba Ts'ebetso bo ka sebelisoa Hokae?
- #6 - Lisebelisoa tse Tloaelehileng le Mekhoa ea Bokhabane ba Ts'ebetso
- #7 - Mokhoa oa ho kenya ts'ebetsong bokhabane ba ts'ebetso?
- #8 - Mehlala e Molemo ka ho Fetisisa ea Bokhabane
- Litsela tsa bohlokoa
- Lipotso Asked hangata
#1 - Bokhabane ba Ts'ebetso bo Bolela'ng?
Operational Excellence ke leano bakeng sa ho ntlafatsa ts'ebetso ea khoebo ho ntlafatsa ts'ebetso, ho fokotsa litšila, le ho ntlafatsa boleng ba lihlahisoa kapa litšebeletso tse fanoang ho bareki.
E kenyelletsa mekhoa e mengata, lisebelisoa le lits'ebetso ho ntlafatsa ts'ebetso le ts'ebetso ea mokhatlo.
Bokhabane ba Ts'ebetso bo ikemiselitse ho:
- Bopa setso sa ntlafatso e tsoelang pele moo basebetsi bohle ba kenang ts'ebetsong ea ho ntlafatsa ts'ebetso.
- Eketsa boleng ba bareki le ho fihlela tlholisano e tšoarellang 'marakeng.
Lisebelisoa le mekhoa ea Bokhabane ba Ts'ebetso li kenyelletsa Lean, Six Sigma, Kaizen, Total Quality Management (TQM), Business Process Reengineering (BPR), Customer Relationship Management (CRM), le tse ling tse ngata. Lisebelisoa tsena li thusa mekhatlo ho ntlafatsa lits'ebetso, ho eketsa tlhahiso le boleng, ho boloka litšenyehelo, le ho ntlafatsa boiphihlelo ba bareki.
- Mohlala, Khamphani e etsang lijo e ka sebelisa Operational Excellence ho ntlafatsa litšebeletso tsa bareki. Sena se ka kenyelletsa ho kenya ts'ebetsong a taolo ea likamano tsa bareki (CRM) tsamaiso ea ho lekola litšebelisano tsa bareki le ho tseba libaka tse lokelang ho ntlafatsoa. Ka ho fana ka litšebeletso tse ngata tsa profeshenale le tsa motho ka mong, k'hamphani e ka ntlafatsa khotsofalo ea bareki le bots'epehi, e lebisang keketsehong ea thekiso le lekeno.
#2 - Hobaneng Bokhabane ba Ts'ebetso bo le Bohlokoa?
Mona ke mabaka a bohlokoa a etsang hore Operational Excellence e be ea bohlokoa:
- Eketsa ts'ebetso: Bokhabane ba Ts'ebetso bo ka thusa ho ntlafatsa lits'ebetso tsa tlhahiso le mesebetsi e meng ea khoebo, ka hona ho fokotsa litšenyehelo tsa tlhahiso le ho ntlafatsa phaello.
- Ntlafatsa sehlahisoa le boleng ba litšebeletso: Bokhabane ba Ts'ebetso bo thusa mekhatlo ho ntlafatsa lits'ebetso tsa tlhahiso le ho fokotsa liphoso ho ntlafatsa boleng ba sehlahisoa le litšebeletso. E lebisa ho lihlahisoa / lits'ebeletso tse betere, e eketsa khotsofalo ea bareki, 'me e matlafatsa botumo ba bona.
- Theha tlholisano e tšoarellang: Mekhatlo e amohelang Operational Excellence e ka hlahisa lihlahisoa le lits'ebeletso tsa boleng bo holimo ka theko e tlase. Kahoo ba ka hohela bareki ba bacha ha ba ntse ba boloka bareki ba teng hantle.
- Khothaletsa botsitso: Ha o ntlafatsa lits'ebetso tsa tlhahiso le ho sebelisa lisebelisoa ka mokhoa o tsitsitseng, mekhatlo e ka fokotsa phello ea mesebetsi ea khoebo tikolohong le ho thusa mekhatlo ho hola ka mokhoa o tsitsitseng ho isa nakong e tlang.
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#3 - Ke Mang ea Ruang Molemo ho tsoa ho Bokhabane ba Ts'ebetso?
Leano la Operational Excellence le etsa hore bohle ba atlehe, ho kenyeletsoa bahiri, basebetsi, bareki le ba nang le kabelo.
- Bakeng sa Bahiri: Leano lena le ka thusa bahiri ho ntlafatsa lintlha tsa bona le ho theha khoebo e atlehileng le e tsitsitseng.
- Bakeng sa Basebetsi: Ho sebelisa Operational Excellence ho ka theha sebaka sa mosebetsi se bolokehileng, se sebetsang hantle, menyetla e ntlafalitsoeng ea koetliso le nts'etsopele, le ts'ireletso e betere ea mesebetsi.
- Bakeng sa Bareki: Bokhabane ba Ts'ebetso bo ka fella ka lihlahisoa le lits'ebeletso tsa boleng bo holimo, linako tse potlakileng tsa ho fana ka litšebeletso, le litšebeletso tsa bareki tse arabelang haholoanyane.
- Bakeng sa Ba nang le kabelo: Bokhabane ba Ts'ebetso bo ka lebisa ho phaello e eketsehileng, ts'ebetso e ntlafetseng ea lichelete, le boleng bo phahameng ba ba nang le kabelo.
#4 - Bokhabane ba Ts'ebetso bo Lokela ho Kerisoa Neng?
Mekhatlo e ka amohela Operational Excellence ka nako efe kapa efe, empa ho na le maemo a itseng moo e ka bang molemo haholo ka tsela e latelang:
- Ha mekhoa ea khoebo le tlhahiso e sa sebetse hantle ebile e na le mathata.
- Ha litšenyehelo tsa tlhahiso le khoebo li phahame kapa li eketseha.
- Ha boleng ba lihlahisoa le lits'ebeletso li sa fihlelle litlhoko tsa bareki.
- Ha mekhoa ea mekhatlo le mekhoa ea tlhahiso e sa ntlafatsoe.
- Ha menyetla ea tlhōlisano e le kotsing, mokhatlo o lokela ho ntlafatsa ts'ebetso ea oona e le hore o hlōlisane 'marakeng.
- Ha mokhatlo o batla ho khothaletsa nts'etsopele ea moshoelella le ho netefatsa bokamoso ba khoebo.
Mehlala e meng ke ena ea ha mokhatlo o ka batla ho nahana ho kenya tšebetsong Operational Excellence:
- Ngaka ea tlhokomelo ea bophelo e leka ho sebetsana le lits'ebetso tse ngata tsa kemiso ea nako ea kopano le linako tsa ho leta ha mokuli. Mofani o etsa qeto ea ho kenya ts'ebetsong ea Operational Excellence ho ntlafatsa ts'ebetso ea bona ea mosebetsi le ho ntlafatsa phihlelo ea mokuli, e leng se fellang ka nako e khutšoanyane ea ho leta le khotsofalo e ntle ea mokuli.
- K'hamphani e qalang e ntse e hola ka potlako 'me e batla ho eketsa ts'ebetso ea eona ho fihlela tlhokahalo. Khamphani e sebelisa Operational Excellence ho netefatsa hore lits'ebetso tsa eona li sebetsa hantle ebile li tšoarella, e e lumella ho tsoela pele ho hola ntle le ho tela boleng kapa ho kenya litšenyehelo tse phahameng.
#5 - Bokhabane ba Ts'ebetso bo ka sebelisoa Hokae?
Mokhatlo o mong le o mong o batlang ho ntlafatsa lits'ebetso tsa ona tsa tlhahiso kapa ts'ebetso ea khoebo o ka sebelisa Operational Excellence.
Tlhahiso, lits'ebeletso, taolo ea phepelo ea thepa, tlhokomelo ea bophelo bo botle, thuto, mmuso, le liindasteri tse ling tse ngata kaofela li ka sebelisa leano la Operational Excellence. E ka boela ea sebelisoa ka tekanyo efe kapa efe, ho tloha lifemeng tse nyane ho isa ho likoporasi tsa lefats'e.
#6 - Lisebelisoa tse Tloaelehileng le Mekhoa ea Bokhabane ba Ts'ebetso
Bokhabane ba Ts'ebetso bo sebelisa lisebelisoa le mekhoa e fapaneng ho fihlela sepheo sa ho ntlafatsa lits'ebetso tsa tlhahiso le khoebo. Mona ke lisebelisoa tse 4 tse sebelisoang hangata le mekhoa ea Ts'ebetso e Ntle:
1/ Ho Lean Manufacturing
Lean Manufacturing ke e 'ngoe ea lisebelisoa tsa bohlokoa tsa Operational Excellence. Mokhoa ona o shebane le ho ntlafatsa lits'ebetso tsa tlhahiso ka ho fokotsa ts'ebetso e senyehileng le ho ntlafatsa ts'ebeliso ea lisebelisoa.
Ho na le melao-motheo e 5 ea Lean Manufacturing:
- Bohlokoa: Hlalosa boleng ho latela pono ea moreki 'me u tsepamise maikutlo ho faneng ka boleng boo ka ho ntlafatsa tšebetso ea tlhahiso.
- Boleng ba Phatlalatso: Hlalosa phallo ea boleng (mokhoa oo sehlahisoa se etsoang ho fihlela ha se fetisetsoa ho moreki) 'me u ntlafatse mokhoa ona.
- Tlhahiso e Phallang: Theha phallo e tsitsitseng ea tlhahiso ho netefatsa hore lihlahisoa li hlahisoa ka nako e nepahetseng le ka bongata bo lekaneng ho fihlela litlhoko tsa bareki.
- Ha ho na Letlapa: Fokotsa mefuta eohle ea litšila ts'ebetsong ea tlhahiso, ho kenyelletsa nako, lisebelisoa le lisebelisoa.
- Ntlafatso e tsoelang pele: Tsoela pele ho ntlafatsa lits'ebetso tsa tlhahiso ho eketsa tlhahiso, ho fokotsa litšenyehelo, le ho eketsa boleng ba sehlahisoa.
2/ Sigma e tšeletseng
The Six Sigma mokhoa o shebane le ho fokotsa liphoso tsa tlhahiso le mekhoa ea khoebo ka lisebelisoa le mekhoa ea lipalo. Mehato ea DMAIC ea ho kenya ts'ebetsong Six Sigma e kenyelletsa
- Tlhaloso: Hlalosa bothata bo lokelang ho rarolloa 'me u ipehele pakane e itseng.
- Hlahloba: Lekanya ts'ebetso ka ho bokella lintlha tse amanang le tlhahiso le mekhoa ea khoebo.
- Tlhahlobo: Sebelisa lisebelisoa le mekhoa ea lipalo-palo ho hlahloba lintlha le ho fumana sesosa sa mathata.
- Ntlafatso: Hlahisa le ho kenya tšebetsong tharollo ea ho lokisa mathata le ho ntlafatsa lits'ebetso.
- Laola: Netefatsa hore litharollo tse kentsoeng tšebetsong li fihlela lipheo tsa bona, le ho beha leihlo lits'ebetso tsa tlhahiso le khoebo ho bona le ho lokisa mathata a hlahang.
3/ Kaizen
Kaizen ke mokhoa o tsoelang pele oa ntlafatso ea ts'ebetso e shebaneng le ho fumana le ho felisa likokoana-hloko, mathata le litaba tse nyane ts'ebetsong ea tlhahiso le khoebong.
Ka mokhoa oa Kaizen, basebetsi ba khothalletsoa ho fana ka tlhahiso ho ntlafatsa lits'ebetso le ho theha tikoloho e ntle ea mosebetsi ho fihlela phetoho e tsoelang pele le e tsitsitseng.
Mona ke mehato e tobileng ea mokhoa oa Kaizen:
- Hlalosa lipakane tsa ntlafatso le mathata a lokelang ho rarolloa.
- Hlophisa lihlopha tsa mosebetsi ho rarolla mathata, le ho fumana tharollo.
- Bokella le ho sekaseka lintlha ho lekola boemo ba hajoale ba ts'ebetso.
- Hlahisa lintlafatso le ho etsa liphetoho tse nyane ho ntlafatsa ts'ebetso.
- Lekola le ho lekola lintlafatso ho netefatsa katleho le ho tsoela pele ho ntlafatsa ts'ebetso.
4/ Kakaretso ea Tsamaiso ea Boleng
Total Quality Management (TQM) ke mokhoa o pharalletseng oa taolo ea boleng o tsepamisitseng maikutlo ho ntlafatseng boleng ba sehlahisoa le lits'ebeletso ho pholletsa le ts'ebetso eohle ea tlhahiso le khoebo.
TQM e akaretsa mesebetsi le lisebelisoa tsa netefatso ea boleng: ho tloha ho beha lipheo tsa ts'ebetso ea boleng bo holimo ho ea ho lekola boleng ba sehlahisoa, le ho tloha ho nts'etsopele ea lits'ebetso ho isa ho. basebetsi ba koetlisang mananeo.
#7 - Mokhoa oa ho kenya ts'ebetsong bokhabane ba ts'ebetso?
Mokhoa oa ho kenya tšebetsong Operational Excellence o ka fapana ho ea ka mokhatlo le indasteri. Mona ke tse ling tsa mehato e akaretsang ts'ebetsong ea Operational Excellence:
1/ Hlalosa lipheo le merero ea leano
Taba ea pele, mekhatlo e hloka ho hlalosa lipheo tsa bona ho netefatsa hore Operational Excellence e sebetsa ho bona. Joale ba ka etsa moralo oa leano la ho kenya tšebetsong Operational Excellence.
2/ Lekola maemo a teng le ho hlwaya mathata
Joale, ba tlameha ho lekola boemo ba hajoale ba lits'ebetso tsa bona tsa tlhahiso le mesebetsi e meng ea khoebo ho tseba mathata kapa litšila.
3/ Sebelisa Lisebelisoa le Mekhoa e Metle ea Ts'ebetso
Kamora hore mathata a fumanoe, mekhatlo e ka sebelisa lisebelisoa le mekhoa ea Operational Excellence ho ntlafatsa lits'ebetso tsa tlhahiso le mesebetsi e meng ea khoebo. Lisebelisoa tsena le mekhoa e ka kenyelletsa Lean Six Sigma, Kaizen, TPM, le tse ling.
4/ Koetliso ea Basebetsi
Karolo ea bohlokoa ea ho kenya tšebetsong Operational Excellence ke ho koetlisa basebetsi hore ba utloisise le ho kenya tšebetsong lits'ebetso tse ncha. Mekhatlo e hloka ho netefatsa hore basebetsi ba bona ke litsebi ho ntlafatsa ts'ebetso ea bona ea tlhahiso.
5/ Tekolo le Tekolo
Qetellong, mekhatlo e tlameha ho beha leihlo le ho lekola lits'ebetso tsa tlhahiso le mesebetsi e meng ea khoebo ho netefatsa hore lits'ebetso tse ncha li kengoa ts'ebetsong ka nepo.
Ba ka tla le matšoao a ts'ebetso 'me ba a latele ho netefatsa hore lits'ebetso tse ncha li sebetsa hantle.
#8 - Mehlala e Molemo ka ho Fetisisa ea Bokhabane
Mehlala e 6 ea konkreiti ke ena ea kamoo Operational Excellence e kengoang tšebetsong likhoebong ho pota lefatše:
1/ Sisteme ea Tlhahiso ea Toyota - Mehlala ea Bokhabane ba Ts'ebetso
Toyota e bile e 'ngoe ea lik'hamphani tsa pele tse ileng tsa kenya tšebetsong Lean Manufacturing le ho e sebelisa molemong oa tlhahiso ea tsona. Ba tsepamisitse maikutlo tabeng ea ho felisa litšila le ho ntlafatsa mekhoa ea ho ntlafatsa boleng ba sehlahisoa le ho eketsa tlhahiso.
2/ Starbucks - Mehlala ea Bokhabane ba Ts'ebetso
Starbucks e tsepamisitse maikutlo ho ntlafatseng lits'ebetso tsa eona tsa tlhahiso le litšebeletso ho netefatsa boleng bo holimo ba sehlahisoa le boiphihlelo ba bareki bo ka khonehang.
Ba bile le lenaneo le pharaletseng la koetliso ea ho koetlisa basebetsi ka boleng le litšebeletso tsa bareki, 'me ba sebelisitse theknoloji ho ntlafatsa mekhoa le ho eketsa maemo a bona a ho sebeletsa bareki.
3/ Marriott International - Mehlala ea Bokhabane ba Ts'ebetso
Marriott International ke mohlala oa Total Quality Management (TQM).
Ba ntlafatsa boleng ba lihlahisoa le lits'ebeletso ka ho beha litekanyetso tse tiileng le ho theha tikoloho e ntle ea mosebetsi ho netefatsa hore motho e mong le e mong mokhatlong o ikemiselitse ho ba le boleng.
4/ Kakaretso ea Motlakase (GE) - Mehlala ea Bokhabane ba Ts'ebetso
GE ke mohlala oa ho sebelisa Sigma e tšeletseng ho Operational Excellence - Mehlala ea Bokhabane ba Tšebetso.
GE e kentse ts'ebetsong Six Sigma ho pholletsa le mokhatlo oohle 'me e fihletse katleho e kholo mabapi le ts'ebetso ea ts'ebetso le ntlafatso ea boleng ba lihlahisoa.
5/ Southwest Airlines - Operational Excellence Mehlala
Southwest Airlines e thehile mofuta o ikhethileng oa khoebo o ipapisitseng le phokotso ea litšila le ho ntlafatsa ts'ebetso ho fana ka litšebeletso tsa boleng bo holimo ka litheko tse ntle.
Ba sebelisa theknoloji ea tlhahisoleseling ho laola libuka, ho ntlafatsa linako le ho ntlafatsa koetliso ea basebetsi ho netefatsa boleng ba litšebeletso.
6/ Amazon - Mehlala ea Bokhabane ba Ts'ebetso
Amazon ke mohlala oa Agile, mokhoa oa ho laola morero o tsitsitseng o shebaneng le tšebelisano e potlakileng le maikutlo a tsoang ho bareki le basebetsi.
Amazon e sebelisa Agile ho nts'etsapele lihlahisoa tse ncha, ho ntlafatsa lits'ebetso, le ho eketsa boits'oaro ba mokhatlo.
Litsela tsa bohlokoa
Ka ts'epo, Mehlala e 6 e kaholimo ea Ts'ebetso ea Bokhabane e ka u fa kakaretso ea leano lena. Bokhabane ba Ts'ebetso bo bohlokoa bakeng sa mokhatlo ofe kapa ofe o batlang ho ntlafatsa boleng, ho ntlafatsa lits'ebetso le ho eketsa katleho ea ts'ebetso. Mekhoa le lisebelisoa tsa eona kaofela li reretsoe ho ntlafatsa boleng ba sehlahisoa / litšebeletso, ho fokotsa litšila, ho ntlafatsa lisebelisoa, le ho eketsa tlholisano.
Mehleng ea kajeno e tsamaisoang ke theknoloji, ho kenya tšebetsong Operational Excellence ho bohlokoa le ho feta. Ka lehlohonolo, ka ho sebelisana le software ea nehelano joaloka AhaSlides, mekhatlo e ka nka mananeo a bona a koetliso, liboka, le lithupelo ho ea boemong bo phahameng. The laebrari ea template 'me likarolo tse sebelisanang etsa hore ho be bonolo ho hokahanya, ho arolelana, le ho amohela maikutlo ho tsoa ho basebetsi, qetellong ho thusa ho fihlella Bokhabane ba Ts'ebetso.
Lipotso Asked hangata
Operational Excellence ke eng?
Operational Excellence ke leano la tsamaiso le tsepamisitseng maikutlo ho ntlafatseng lits'ebetso, ho fokotsa litšila, ho eketsa bokhabane, le ho tsoela pele ho ntlafatsa boleng ho fihlela sepheo sa khoebo.
Melemo ea Operational Excellence ke efe?
Melemo ea Bokhabane ba Ts'ebetso e kenyelletsa tlhahiso e ntlafalitsoeng, phaello e eketsehileng, khotsofalo e ntle ea bareki, tšebelisano e ntlafalitsoeng ea basebetsi, le mokhatlo o hlophisitsoeng o sebetsang hantle le o sebetsang ka kakaretso.
Na Amazon ke e 'ngoe ea mehlala e metle ea ts'ebetso?
E, Amazon ke e 'ngoe ea mehlala e tsebahalang ea Operational Excellence. Amazon e shebane le ntlafatso e tsoelang pele, khotsofalo ea bareki, le ho etsa liqeto tse tsamaisoang ke data.
Ho nka nako e kae ho bona liphetho tsa Operational Excellence?
Nako eo e e nkang ho bona liphetho ho tsoa ho Operational Excellence e fapana ho latela boholo le ho rarahana ha ts'ebetsong. Mekhatlo e meng e ka bona liphetho ka mor'a libeke kapa likhoeli tse 'maloa, ha e meng e ka nka lilemo tse' maloa ho kenya ts'ebetsong ka botlalo le ho bona litholoana tse kholo.
