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Free course template · Global

Basic IT troubleshooting and first-line support

A ready-made course, live deck and two surveys for staff. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Brian

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Basic IT troubleshooting and first-line support: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Basic IT troubleshooting and first-line support course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: A printer that "just stopped": a structured approach from symptom to cause to fix · 8 min

    Before you begin · An invented story · Symptom, cause, fix

  • Lesson 2: Common problems and routine care: printers, wifi, slow devices, updates, restarts and backups · 8 min

    Common problems and first steps · Sort the symptom · Routine care

  • Lesson 3: Updates, restarts and backups as a routine · 5 min

    Why they matter · Your routine

  • Lesson 4: Recognising scam support messages (grey areas) · 8 min

    Scenario · Scenario · Scenario

  • Lesson 5: Writing a useful support ticket, when to escalate and where to ask · 8 min

    What a good ticket holds · Fix this ticket · Who to ask

  • Lesson 6: Final assessment · 3 min

    Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding, when a helpdesk team takes on new agents, or after a period of high ticket volume for avoidable problems.

Staff who solve their own device problems, and junior helpdesk agents; run by the IT service desk with L&D.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • It helpdesk contact
  • Support ticket route
  • Security incident route
  • It policy link
  • Approved software list
  • Backup or sync location
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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