Kutheni ingxabano ixhaphakile emsebenzini? Ungquzulwano yinto ekungekho nkampani ilindeleyo kodwa iyenzeka ngaphandle kwemizamo emikhulu yokuqikelela. Njengobunzima be isakhiwo sombutho, ungquzulwano kwindawo yokusebenza lwenzeka ngenxa yezizathu ezininzi nakwiimeko ezahlukeneyo ekunzima ukuziqikelela.
Eli nqaku lizama ukusombulula intsomi yongquzulwano kwindawo yokusebenza ukusuka kwiimbono ezininzi kwaye ijonge kwiintlobo ezahlukeneyo zeengxabano kunye nezizathu zabo zokunceda iinkampani, abaqeshi kunye nabasebenzi bajongane nabo ngokufanelekileyo.
Isiqulatho:
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Yintoni ungquzulwano kwindawo yokusebenzela?
Ingxabano emsebenzini yimeko apho abantu ababini okanye ngaphezulu babonakala bengahambelani, nto leyo enokuchaphazela umsebenzi kunye nesikhundla sabo. Oku kungahambi kakuhle kwenzeka ngenxa yeenjongo ezichasayo, izinto esinomdla kuzo, iinqobo ezisemgangathweni, okanye iimbono. Zinokukhokelela kuxinzelelo, ukungavisisani, kunye nomzabalazo wemithombo okanye ukuqondwa. Iingcali ezininzi zenze igalelo ekuqondeni kwethu ungquzulwano lwasemsebenzini:
Iindidi zongquzulwano kwindawo yokusebenzela, oonobangela, kunye nemizekelo
Ukufunda iindidi ngeendidi zongquzulwano kwindawo yokusebenza linyathelo lokuqala lokujongana nazo ngokufanelekileyo. Sisizathu sokuba uAmy Gallo abhale iSikhokelo soPhononongo lweShishini laseHarvard lokuLawula ungquzulwano emsebenzini. Ukhankanye iindidi ezine eziphambili zempixano yomsebenzi ezibandakanya impixano yesimo, impixano yomsebenzi, impixano yenkqubo, kunye nokungquzulana kobudlelwane. Nantsi inkcazo ebanzi yohlobo ngalunye, izizathu, kunye nemizekelo.
Ukungqubana kwemeko
inkcazo: Impixano yobume ibandakanya ukungavisisani okuvela kumahluko wewonga elicingelwayo, amandla, okanye igunya emsebenzini, zithandwa kakhulu Ulwakhiwo oluthe tyaba lombutho. Ijikeleza kwimiba enxulumene nolawulo lwemigangatho, ukuqondwa, kunye nefuthe.
Izizathu:
- Ulwabiwo olungalinganiyo lwamandla.
- Ukunqongophala kwengcaciso kwiindima kunye noxanduva.
- Umahluko kubuchwephesha kunye namava.
- Iimbono ezahlukeneyo malunga nezimbo zobunkokeli.
imizekelo:
- Isizukulwana seminyaka eliwaka siye sanyuselwa kwisikhundla solawulo. Kodwa mhlawumbi abanye oontanga bakhe abadala abacingi ukuba wayefanele ukuba anyuselwe.
- Iingxabano malunga negunya lokwenza izigqibo phakathi kweqela okanye iprojekthi. Ungquzulwano luvela xa amalungu eqela okanye iinkokeli zingavumelani malunga nokuba ngubani ofanele abe nelizwi lokugqibela ekwenzeni izigqibo ngaphakathi kweprojekthi okanye iqela elithile.
Ungquzulwano lomsebenzi
inkcazo: Impixano yomsebenzi ivela kwiiyantlukwano zezimvo kunye neendlela zokujongana nomsebenzi owenziwayo. Idla ngokubandakanya iimbono ezahlukeneyo ekwenzeni imisebenzi okanye ukufikelela usukelo.
Izizathu:
- Iimbono ezahlukeneyo malunga neendlela zokusebenza.
- Utoliko olwahlukeneyo lweenjongo zeprojekthi.
- Ukungavisisani malunga nokwabiwa kwezibonelelo zeprojekthi.
imizekelo:
- Amalungu eqela axoxa ngesona sicwangciso silungileyo sokusungula iphulo elitsha lemveliso. Amanye amalungu eqela akhuthaze ukuba kugxininiswe kakhulu ukuthengiswa kwedatha, ngelixa elinye iqela ngaphakathi kweqela likhetha imidiya yokushicilela, i-imeyile ngqo, kunye nenkxaso yesiganeko.
- Ukungavumelani kwiqela lezomthetho kunye neentengiso zijongene nekhontrakthi. Nangona iintengiso zibona injongo yokuvala isivumelwano ngokukhawuleza, iqela lezomthetho liyibona njengendlela yokukhusela inkampani.
Inkqubo Ungquzulwano
inkcazo: Ungquzulwano lwenkqubo lujikeleza ukungavumelani kwiindlela, iinkqubo, okanye iinkqubo ezisetyenziselwa ukuphumeza imisebenzi. Inkqubo yongquzulwano kukungavisisani ngendlela, efana nendlela umsebenzi ocwangciswa ngayo, ulungelelaniswa, kwaye uqhutywa njani.
Izizathu:
- Umahluko kwiinkqubo zomsebenzi ezikhethiweyo.
- Ukungalungelelanisi kwiindlela zonxibelelwano.
- Ukungavisisani malunga nokunikezelwa koxanduva.
imizekelo:
- Amalungu eqela axoxa ngezona zixhobo zisebenzayo zolawulo lweprojekthi. Amalungu eqela adideke ngokutshintsha rhoqo kunye nemingeni yokulungelelanisa izixhobo ezahlukeneyo.
- Iingxabano malunga nokuhamba komsebenzi kunye neenkqubo zolungelelwaniso ngaphakathi kwisebe. Elinye iqela lakhetha indlela ebekwe kwindawo esembindini, nomphathi weprojekthi omnye elongamele yonke imiba. Elinye iqela likhethe ulwakhiwo olunatyisiweyo, linika amalungu eqela ngalinye ukuzimela kwabo ulawulo lweprokjekthi.
Ukungqubana kobudlelwane
inkcazo: Ingxabano yobudlelwane inxulumene neemvakalelo zomntu. Ibandakanya iphakathi kwabantu iingxabano kunye neengxabano phakathi kwabantu emsebenzini. Yimpazamo ukucinga ukuba yinto yobuqu. Idlulela ngaphaya kokungavisisani kwabantu, ukuphonononga kutshintsho oluntsonkothileyo lwentsebenziswano phakathi kwabantu emsebenzini.
Izizathu:
- Ukungqubana kobuntu.
- Ukunqongophala konxibelelwano olusebenzayo.
- Imiba edlulileyo engasonjululwanga okanye iingxabano.
imizekelo:
- Oogxa babo banokungavisisani ngokobuqu okuphumela kunxibelelwano lobuchwephesha. Uqhwakraza kugxa wakhe okanye aphakamise ilizwi, aze umntu azive ngathi akahlonitshwa
- Amalungu eqela ebefumbethe inzondo ngenxa yeengxabano ezingasonjululwanga zangaphambili. Olu ngquzulwano luye lwakhula ngokuhamba kwexesha, luchaphazela kakubi impilo-ntle yomntu kunye namandla eqela.
Iingcebiso ezili-10 zokuhlangabezana nokungquzulana kwindawo yokusebenzela
Uyisingathe njani ingxabano emsebenzini? Nanga amanye amacebiso okujongana nongquzulwano kwindawo yokusebenza, ingakumbi kubantu.
Sukwenzanto
UJeanne Brett kuMntla-ntshona ubiza oku kukhetho lwentlama, apho ukhetha ukungasabeli ngokukhawuleza Umzekelo, ukuba umntu uthi into ekrwada kuwe, ungenzi nto ngayo. Ngenxa yokuba ithuba lokungabi nangqiqo njengabo liphezulu, kwaye alinako ukusombulula ingxabano nangaliphi na ixesha.
Thatha ikhefu
Ngamanye amaxesha, eyona nto ingcono onokuyenza kukushiya ungquzulwano ngasemva kwaye ube nexesha lokucinga ngalo emva kokuphola. Ingakumbi emva kokuba ulele kamnandi, kudla ngokukhokelela kwiincoko ezakhayo. Ayisiyonto yokuphepha, ingqondo yakho ifuna nje ixesha lokufumana umbono. Unokuthi: “Ndifuna ukuyicombulula le nto. Kodwa ngoku, andikakulungeli ukwenza oko ngoku. Singathetha ngayo ngomso?
Yithethe Ngokungathanga ngqo
Kwiinkcubeko ezininzi ezifana nenkcubeko yase-US, kwiinkcubeko zeofisi ezithile, ukulungisa impixano ngokungangqalanga kunokuba lukhetho olusebenzayo. Umzekelo, ukuziphatha ngendlela engaqhelekanga ngokubonakalisa iimvakalelo ezingakhiyo okanye ukuxhathisa. Kunokuba balungise ingxabano ngokuphandle, abantu banokudlulisela ukunganeliseki kwabo ngezenzo ezichuliweyo, ukuphoxa, okanye ezinye iindlela ezifihlakeleyo. Apho ungquzulwano oluthe ngqo lungayi kukufumana into oyifunayo, le ndlela ingaqhelekanga inokusebenza.
Misela Usukelo Ekwabelwana Ngalo
Ukujongana nengxabano ngokuthe ngqo, kubalulekile ukufumana injongo efanayo. Ukuseka amajelo onxibelelwano acacileyo kunokubaluleka ekusombululeni iingxabano ngokufanelekileyo. Cinga ngokusebenzisa imigca yokuvula elungileyo qalisa incoko kwaye uqhubeke. Xa unokuseka indawo efanayo, uya kuba kwindawo engcono yokusebenzisana kunye nokusombulula ingxaki.
Phuma kubudlelwane
Oku akusoloko kusenzeka kodwa ungazama ukuba ungquzulwano lunzulu ngokwenene. Cinga ngokushiya umsebenzi, kwaye ujonge amanye amathuba emisebenzi. Ithuba lokufumana umphathi omtsha, okanye ukwabelwa omnye umsebenzi owahlukileyo olingana nawe liphezulu.
Qala kwakhona
Ukwakha kwakhona intlonipho kumntu obandakanyekileyo kunokuba linyathelo elikhawulezileyo. Usenokuphinda uyihlonele loo mntu nokuba yintoni na eyenzeke kwixa elidlulileyo, lixesha lokuqhubela phambili nembono entsha. Unokuthetha into efana nale: ” Singakwazi ukuthetha ngendlela yokuphelisa oku kungavisisani ukuze sikwazi ukuyenza sobabini loo nto?”
Cela Ingcebiso
Ukuba uqhubana nomntu ongekho ngqiqweni, enye indlela yokuhlangabezana nale meko kukubonisa ukuba benizama ukucombulula ingxaki kunye kangangethuba elithile, kodwa kubonakala ngathi akukho nkqubela yenziwayo. Emva koko unokucela ingcebiso yabo malunga nento omawuyenze: "Ngaba unalo naliphi na icebiso malunga nento endifanele ndiyenze?" Le ndlela inyanzelisa umntu ukuba acinge ngayo ngokwembono yakho. Kuyanceda ukuguqula iitafile kancinci kwaye ungenise umntu ekusombululeni imiba.
Cela uMphathi ukuba angene
Ukuba imeko ithintela omnye wenu ekwenzeni umsebenzi wenu, kungafuneka nifune uncedo kubaphathi benu ukuze nifumane isisombululo. Ukucela ukungenelela kwabo kunokuzisa imbono engathathi hlangothi kwaye kuququzelele isisombululo.
Khuthaza ukwakhiwa kweQela
Eli cebiso lenzelwe iinkokeli. Ukomeleza unxibelelwano phakathi kwabantu kunokunegalelo ku umoya womsebenzi onempilo kwaye ulindele ukuvela kongquzulwano. Ngokwenene, ukuzibandakanya imisebenzi yokwakha iqela inceda ukwakha ubuhlobo kunye nokuthembana phakathi kwamalungu eqela.
Uqeqesho rhoqo
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Bamba abanye uqeqesho malunga nokusombulula impixano. Iqela eliqeqeshwe kakuhle lixhotyiswe ngcono ukuba libone kwaye lilungise iingxabano ezinokubakho ngaphambi kokuba zibe ziziphazamiso ezinkulu. Inceda ukukhuthaza inkcubeko yeqela kunye nokukhula kwengqondo. Amalungu eqela a ukukhula kwengqondo badla ngokujamelana neengxabano ngesimo sengqondo esakhayo, befuna izicombululo kunokuba babeke ityala.
Imigca engezantsi
"Abahlobo bakho abasenyongweni mhlawumbi ngabo bonke okhe walwa nathi ngamaxesha athile". Ukuba asikwazi ukuyiphelisa ngokupheleleyo, ngokuqinisekileyo sinokuthatha amanyathelo angxamisekileyo ukuyilawula kwaye siyithomalalise ngokufanelekileyo.
💡Makhe IAhaSlides kukunceda ukhuthaze inkcubeko yeqela elikhuthazayo, apho imisebenzi yokwakhiwa kweqela rhoqo, ingqokelela yengxelo rhoqo, iintetho ezibandakanyayo, kunye neengxoxo ezisebenzisanayo ukukhuthaza intsebenziswano kunye nokudala umoya ovumela ukusungula izinto ezintsha kunye nenkxaso efanayo. Nge-AhaSlides, unokudibanisa ngaphandle komthungo iimpawu ezahlukeneyo ukuze uphucule amandla eqela lakho kunye namava omsebenzi ewonke.
Imibuzo ebuzwa qho
Nguwuphi umzekelo wemeko yongquzulwano emsebenzini?
Eminye imizekelo eqhelekileyo yongquzulwano lwasemsebenzini buBullying, ucalucalulo, kunye nokuxhatshazwa, nto leyo eyingozi kwimpilo-ntle yabantu kunye nemekobume yendawo yokusebenza iyonke ifuna ukuhoywa nokungenelela kwangoko.
Uthetha njani ngongquzulwano emsebenzini?
Xa ukungaboni ngasonye kusenzeka emsebenzini, kunokuba sikuphephe, kubalulekile ukulungisa le ngxabano ngokuphandle nangokwakhayo. Unxibelelwano olusebenzayo malunga nongquzulwano lwasemsebenzini lubandakanya ukukhuthaza oogxa babo ukuba bavume iimbono zomnye nomnye kunye neenkxalabo kunye nokukhuthaza unxibelelwano olusebenzayo kwiingxabano zasemsebenzini.
Zeziphi iindlela ezi-5 eziqhelekileyo zokusingatha impixano?
UKenneth W. Thomas, isazi ngengqondo esaziwayo ngomsebenzi wakhe wokusombulula iingxabano, wavelisa iThomas-Kilmann Conflict Mode Instrument (TKI), echaza iindlela ezintlanu zokucombulula iingxabano: ukukhuphisana, ukusebenzisana, ukulalanisa, ukuphepha nokwamkela. NgokukaThomas, ukuqonda kunye nokusetyenziswa kwezi zimbo kunokubanceda abantu ukuba bajonge kwaye basombulule iingxabano ngokufanelekileyo.
