Yicinge njengomhla wokuqala kunye nomxhasi omtsha - ufuna ukwenza umbono omkhulu, ubabonise ukuba ungubani, kwaye ubeke iqonga lobudlelwane obude kunye nolonwabo.
Le yinto ukukhwela kwabathengi konke malunga.
Phambi kokuba ungxamele ukuyokwenza into, jonga eli nqaku kuqala ukuze ufumane i-headstart ekubetheleni into efunwa ngabathengi, hayi le ocinga ukuba bayayidinga.
Isiqulatho
Iingcebiso zokuthethana ngcono
Ngaba ujonge indlela yokunxibelelana yokukhwela abasebenzi bakho?
Fumana iitemplates zasimahla kunye neekhwizi oza kuzidlalela kwiintlanganiso zakho ezilandelayo. Bhalisela simahla kwaye uthathe into oyifunayo kwiAhaSlides!
🚀 Thatha iakhawunti yasimahla
Yintoni i-Customer Onboarding?
Ukukhwela kwabathengi yinkqubo yokufumana umxumi omtsha kwaye ulungele ukusebenza neshishini okanye umbutho wakho.
Oku kubandakanya ukuqokelela ulwazi lwabathengi kunye nokuqinisekisa ubuni babo, ukucacisa imigaqo-nkqubo kunye nolindelo, ukuseta iiakhawunti eziyimfuneko kunye nokufikelela, ukubonelela ngezixhobo zokukhwela, iinkonzo zokuvavanya ukusombulula nayiphi na imiba, kunye nokufumaneka ukuphendula imibuzo yokuqala yokuxhasa.
Kutheni i-Onboarding yabathengi ibalulekile?
Xa abathengi bethenga into ethile, akukhona nje ukufumana into kwaye yenziwe. Kwakhona ufuna ukuqinisekisa ukuba bonwabile ngamava onke.
Kwaye kutheni kunjalo? Fumana apha ngezantsi👇
• Ucwangcisa ithoni kubudlelwane -Ukhwela njani umthengi omtsha useta ithoni kubudlelwane bakho bonke kunye nabo. Amava okukhwela ahamba kakuhle, angenamthungo anika abathengi umbono oqinisekileyo wokuqala😊
• Ulawula okulindelekileyo -Ukukhwela kukuvumela ukuba uchaze ngokufanelekileyo iimveliso okanye iinkonzo zakho, ubeke izinto ozilindeleyo, kwaye ulawule amathemba omthengi ngaphambili. Oku kunokunceda ukuthintela ukuphoxeka kamva kwaye kunciphise nethuba lokuphulukana nabathengi.
• Yehlisa ukuqhawuka -Abathengi abanamava amahle okukhwela baneliseke ngakumbi kwaye banyanisekile ekuhambeni kwexesha. Xa abathengi bakho beqala kunyawo lwasekunene, banokunamathela kwaye baneliseke yinkonzo yakho.
• Phucula izinga loguqulo -Xa abathengi bekwinkampani ngokwenene, bathanda ukuthenga izinto 90% rhoqo, sebenzisa i-60% ngaphezulu ngokuthenga, kwaye unike ngokuphindwe kathathu ixabiso lonyaka xa kuthelekiswa nabanye abathengi.
• Uqokelela ulwazi olubalulekileyo -I-Onboarding lithuba lokuqala lokuqokelela lonke ulwazi olubalulekileyo oludingayo ukuze ulungiselele ngokufanelekileyo umthengi ukuya phambili.
• Ixhobisa umthengi -Ukubonelela ngezikhokelo eziluncedo, ii-FAQs, iidemos kunye noqeqesho ngexesha lokukhwela kulungiselela abathengi ukuba babe ngabasebenzisi abasebenzayo ukusukela kusuku lokuqala.
• Kwakha ukuthembana -Inkqubo yokungena elubala, ecokisekileyo inceda ukwakha intembeko yomthengi kunye nokuzithemba kwishishini lakho kunye nezisombululo.
• Ukuphucula iinkqubo -Impendulo yoMthengi ngexesha nasemva kokungena kwibhodi inokugqamisa iindawo zokuphucula kwiinkqubo zakho kunye neenkqubo.
• Ugcina izixhobo -Ukusombulula imiba ngexesha lokukhwela konga ixesha leshishini lakho kunye nezixhobo xa kuthelekiswa nokulungisa iingxaki emva kokuba umthengi engene ngokupheleleyo.
Indlela owamkela ngayo kunye nokukhwela abathengi abatsha ibeka inqanaba lohambo lwabathengi lonke. Amava okukhwela ahamba kakuhle, acacileyo ahlawula izabelo ekwanelisekeni kwabathengi, ukugcinwa, kunye nempumelelo yexesha elide!
Ziziphi iiNqaku zokukhwela uMthengi?
Amava e-intuitive, amava asezantsi okukhwela abalulekile ekuguquleni ukubhaliswa kubasebenzisi abasebenzayo. Jonga isikhokelo sethu esibanzi esingezantsi ukufumana abathengi abatsha kwaye basebenze ngokukhawuleza ngelixa ulungisa naziphi na iinkxalabo.
#1. Yiba noLuhlu lokukhangela
Yenza uluhlu lokukhangela oluneenkcukacha lwawo onke amanyathelo kunye nemisebenzi ebandakanyekayo ekukhweleni umxhasi.
Thatha ixesha kwangaphambili ukuze uqonde kakuhle iimfuno ezithile zomthengi, iintlungu, izinto eziphambili kunye neenjongo.
Oku kuqinisekisa ukuba akukho nto ilahlekileyo kwaye inkqubo iyahambelana kuye wonke umxhasi omtsha.
Yenza kucace ukuba ngubani onoxanduva lweyiphi imisebenzi yokukhwela ukuthintela ukubhideka kunye nokulibaziseka.
Xubusha ngezimvo kunye IAhaSlides
Intsebenziswano yenza iphupha lisebenze. Xubusha neqela lakho ukuze ufumane ezona ndlela zilungileyo zokukhwela umthengi.
#2. Zizenzele Xa Kunokwenzeka
Sebenzisa isoftware kunye ne-automation ukwenza lula imisebenzi efana nokwenziwa kweakhawunti, ukhuphelo lwamaxwebhu, kunye nokuzaliswa kweefom. Oku konga ixesha kwaye kunciphisa iimpazamo zabantu.
Dibanisa inkqubo yokubhalisa kunye neemveliso abathengi esele bezisebenzisa, ukuze babe lula ukuba lilungu ngocofa nje olunye.
Vumela abathengi ukuba basayine amaxwebhu ngedijithali. Oku kukhawuleza kwaye kulula ngakumbi kunotyikityo lwenyama.
#3. Seta amaxesha
Misela amaxesha ekujoliswe kuwo okugqiba inyathelo ngalinye lokukhwela kunye nayo yonke inkqubo, efana nokuba ungayithumela nini i-imeyile eyamkelekileyo, cwangcisa umnxeba, usingathe intlanganiso yokukhaba, njl. njl. kubathengi.
Oku kunceda ukugcina inkqubo ihamba ngesantya esihle.
#4. Cwangcisa Ulindelo
Nxibelelana ngoko umxhasi anokulindela ngokwenyani kwiimveliso/iinkonzo zakho, amaxesha, inkxaso, kunye nokusebenza.
Lawula ulindelo lwabo kwangaphambili ukuphepha ukungaqondani kamva.
#5. Nika iziKhokelo
Nika abathengi isiseko solwazi ekulula ukusiqonda, izikhokelo zokukhwela, ii-FAQs kunye nendlela yokwenza amaxwebhu ukunciphisa izicelo zenkxaso ngexesha lokukhwela.
Ukongeza kwii-tutorials ezizikhokelayo, zifumaneke kwaye uphendule ngexesha lokuqala lokukhwela ukuze uphendule imibuzo kunye nokusombulula ngokukhawuleza nayiphi na imiqobo evelayo.
Ukubonelela ngemiboniso ebonakalayo ukuqinisekisa ukuba umthengi uyayiqonda indlela yokusebenzisa iimveliso kunye neenkonzo zakho.
Oku kunceda abathengi bazive bephumelele kwaye bexhaswa ukusuka kusuku lokuqala.
#6. Qokelela Impendulo
Ngena kunye nabathengi emva kokuba bekhwele ukuvavanya ukwaneliseka kwabo ngenkqubo, ukuqokelela impendulo yokuphucula kunye nokuchonga nayiphi na imibuzo eqhubekayo.
Njengoko uchonga iindlela zokuphucula kwaye ulungelelanise inkqubo yakho yokungena ngokusekwe kwingxelo yomxhasi kunye namava, sebenzisa olo tshintsho ukuze uqhubeke nokwandisa inkqubo xa ukhwela umthengi.
#7. Qeqesha iQela lakho
Qinisekisa ukuba abasebenzi bakho ababandakanyekayo ekukhweleni umthengi baqeqeshwe ngokufanelekileyo kwinkqubo kunye nemigaqo-nkqubo / iinkqubo zakho.
Chonga umqeshwa ukuba alawule yonke inkqubo yokukhwela kumthengi ngamnye omtsha. Lo mntu unoxanduva lokulandela uluhlu lokutshekisha, amaxesha okuhlangana, kunye nokusebenza njengendawo enye yoqhagamshelwano kumxhasi.
Ukufakwa kweeNgcebiso zeSoftware yabaThengi
Ukukhetha iqonga elifanelekileyo lokukhwela umthengi kukwabalulekile njengoko isoftware ebonelela ngolandelelwano lobuqu lokukhwela kubasebenzisi inokunciphisa isantya se-churn kumashishini. Ukuvavanya kwaye uzame isoftware eninzi, nazi iiplatifomu ezicetyiswayo zokukhwela esicinga ukuba uya kufuna ukuzizama👇
• WalkMe -Ibonelela ngesikhokelo senyathelo ngenyathelo usebenzisa isicatshulwa, imifanekiso, iividiyo kunye nezinto ezisebenzisanayo ukukhokela abathengi kumava abo okuqala, njengokusetwa kweakhawunti kunye nokukhwela. Ifunda ekusetyenzisweni kwabathengi ukwandisa isikhokelo ngokuhamba kwexesha.
• Whatfix -Ikwabonelela ngesikhokelo se-app kubathengi abatsha ngexesha lokukhwela. Ineempawu ezinje ngoluhlu lokutshekisha, ukuhamba komsebenzi okwenziwe ngokwezifiso, i-e-signatures, i-analytics kunye nokudibanisa kunye neeapps ezininzi. I-Whatfix ijolise ekuboneleleni ngamava okungena kwibhodi engenamkhuhlane.
• Ingqondo -Ikuvumela ukuba udale uhambo lokufunda kunye nokuvumela kuzo zombini iintengiso kunye namaqela abathengi. Ukukhwela, ibonelela ngeempawu ezifana neelayibrari zamaxwebhu, uvavanyo lokungena, uluhlu lokukhangela, izikhumbuzo ezizenzekelayo kunye nemisebenzi. I-Analytics kunye nokulandelela ukusebenza nazo ziyafumaneka.
• Rocketlane -Iinjongo zokunceda amaqela abonelele ngokubonakala, ukungaguquguquki kunye namava angcono kubathengi ngayo yonke inkqubo yokukhwela.
• UMoxo -Inceda amashishini alungelelanise ukuhamba komsebenzi kwangaphandle njengokukhwela, ukunikezelwa kweakhawunti kunye nokuphatha ngaphandle kwabathengi, abathengisi kunye namaqabane. Ijolise ekuboneleleni ngokufanelekileyo, kunye namava aphuculweyo omthengi kwaye ihlangabezana nokhuseleko olungqongqo kunye neemfuno zokuthotyelwa.
Ezi ntlobo ze-automation, i-AI kunye nezixhobo zesoftware zinokukunceda ukuphumeza izakhiwo, iinkqubo kunye neenkqubo zokwandisa amava akho okungena kubathengi ngokusebenzisa iimpawu ezifana nohambo olukhokelwayo, ukuveliswa kwamaxwebhu, uluhlu lokutshekisha, imisebenzi ezenzekelayo, i-e-signatures, uhlalutyo, ukudibanisa kunye nokunye.
Ukukhwela kweMizekeliso yabaThengi abatsha
Ngaba ukhe uzibuze ukuba i-onboarding yabathengi injani kwishishini ngalinye? Nantsi eminye imizekelo yenkqubo abaza kudlula kuyo:
#1. IiNkampani ze-SaaS:
• Ukuqokelela ulwazi lwabathengi kunye ne-akhawunti
• Cacisa iimpawu, izicwangciso namaxabiso
• Cwangcisa i-akhawunti yomthengi kwaye unikeze iimvume
• Ukubonelela ngamaxwebhu, izikhokelo kunye neendlela zokuhamba
• Yenza idemo yemveliso
• Vavanya isistim kwaye usombulule nayiphi na imiba
• Ukusebenzisa ingxelo neenkqubo zokuphonononga
#2. Iinkonzo zezeMali:
• Qinisekisa ubunikazi babathengi kwaye wenze iitshekhi ze-KYC
• Ukucacisa imigaqo, imirhumo, imigaqo-nkqubo kunye neempawu zeakhawunti
• Seta i-akhawunti kwaye uqwalasele izicwangciso
• Ukubonelela ngeenkcukacha zokungena kunye neenkcukacha zokhuseleko
• Biza umnxeba ukuze uphendule imibuzo
• Nikeza amaxwebhu e-imeyile kwaye ujonge ukusetyenziswa rhoqo
• Ukusebenzisa iliso lokukhangela ubuqhophololo kunye nezinto ezingaqhelekanga
#3. Iifemu zoNxibelelwano:
• Ukuqokelela iimfuno neenjongo zabaxumi
• Cacisa ububanzi, izinto ezinokuhanjiswa, amaxesha kunye neentlawulo
• Yenza i-portal yomxhasi yokwabelana ngamaxwebhu
• Ukuqhuba intlanganiso yokuqalisa ukulungelelanisa iinjongo
• Phuhlisa isicwangciso sophumezo kwaye ufumane usayino
• Ukubonelela ngeengxelo zenkqubela eziqhubekayo kunye needashbhodi
• Qokelela ingxelo ukuze uphucule i-onboarding kwixesha elizayo
#4. Iinkampani zesoftware:
• Qokelela iinkcukacha zomthengi kunye ne-akhawunti ekhethwayo
• Cacisa iimpawu, iminikelo yenkxaso kunye nemephu yendlela
• Lungisa isicelo kwaye unike iilayisensi
• Ukubonelela ngofikelelo kwisiseko solwazi nakwiphothali yenkxaso
• Ukuqhuba uvavanyo lwenkqubo nokusombulula imiba
• Qokelela ingxelo yomthengi ngexesha lonke lokuhamba
• Ukusebenzisa iinkqubo zokuphonononga ukulinganisa impumelelo
Okukwintsusa
Ngelixa imigangatho yokukhwela umthengi ihluka ngokweshishini kunye nemeko yokusetyenziswa, imigaqo esisiseko yokulungiselela abathengi, ukulawula okulindelweyo, ukuchonga imiba kwangaphambili kunye nokubonelela ngenkxaso eqhubekayo isebenza ngokubanzi kwibhodi.
Imibuzo ebuzwa qho
Yintoni i-KYC client onboarding?
I-KYC client onboarding ibhekiselele kwiinkqubo zoKwazi uMthengi Wakho eziyinxalenye yokukhwela kwabathengi kumaziko emali kunye namanye amashishini alawulwayo. I-KYC ibandakanya ukuqinisekisa ubuni kunye nokuvavanya iprofayili yomngcipheko wabathengi abatsha. I-KYC client onboarding inceda amaziko emali kunye namanye amashishini alawulwayo ahambelane nemithetho yehlabathi echasene nokuthuthwa kwemali kunye nemimiselo efana neFATF, AMLD, kunye nemithetho ye-KYC.
Yintoni ukukhwela umxhasi kwi-AML?
Ukukhwela komthengi kwi-AML kubhekiselele kwiinkqubo ezilandelwa ngamaZiko eZimali ngexesha lenkqubo yokungena ukuze athobele iMimiselo echasene nokuNcitshiswa kweMali. Injongo yeenkqubo zokukhwela umxhasi we-AML kukunciphisa imingcipheko yokurhwaphilizwa kwemali kunye nenkxaso-mali yabanqolobi ngokuqinisekisa izazisi zabaxumi, ukuhlola imingcipheko yabo, nokubeka esweni umsebenzi wabo ngokuhambelana neemfuno ezifana noMthetho woBufihlo beBhanki, iingcebiso zeFATF, kunye neminye imithetho esebenzayo ye-AML.
Yintoni inkqubo ye-4 yokukhwela?
Amanyathelo ama-4 - ukuqokelela ulwazi, ukuxhobisa umthengi, ukuvavanya inkqubo kunye nokubonelela ngenkxaso kwangethuba - nceda ukubeka isiseko esiluqilima sobudlelwane bomthengi.
