Iqela leCX - Iinyanga ezi-6 kuPhononongo

UNick Davis

Izilayidi zigubungela ukuqinisekiswa kweakhawunti, iiprothokholi zeCalabrio, iinkqubo zeCRF, iinkqubo zokunyuka, imiba yesandi ngaphakathi Windows 11, ukuphatha ngokukhawuleza, kunye nophononongo lwamava omthengi kwiinyanga ezintandathu.

iindidi

uluntu

Izilayidi (25)

1 -

2 -

How do we process New Business Calls?

3 -

What is the standard expectation for a CXR to hold when conducting a warm transfer?

4 -

What is UA+?

5 -

Which of the below do we not need to send to AR, if a CX partner receives the call?

6 -

What is the standard CRF escalation process between CX & AR related CRFs?

7 -

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What is the standardized email format?

9 -

Which of the below is not one of the CRF Action Status's?

10 -

Which request type is a Quick Action CRF?

11 -

How should Quick Action CRFs be handled on SSR Off Days?

12 -

Who should receive 2nd call escalation emails?

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14 -

When should we send a Pricing Fairness CRF to SM?

15 -

If a partner has been upgraded to Windows 11 and loses audio, how do we get that fixed?

16 -

What CRF Category below requires a Follow Up?

17 -

What is considered a valid final resolution?

18 -

Who can move an Adj Resolve by Date

19 -

20 -

How many days will a Telephone Call CRF Auto Confirm after moving to Follow up Status?

21 -

In Calabrio: What does it mean to properly identify caller?

22 -

In Calabrio: What does it mean to have documented all required entries in SAP (CRF)?

23 -

In Calabrio: Which of below does not demonstrate a willinging to listen to inquires and concerns?

24 -

How do you validate the lost/held reason of an account?

25 -

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