
6
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Le ntetho igubungela iziseko ze-ITIL, ivavanya ukuqhelana neenkqubo ze-IT zangoku, ichonge iindawo ezifuna ukuphuculwa, kwaye ikhuthaza uqeqesho lokuphucula ukusebenza kakuhle kunye nobuchule kwiindima.
Iitemplate ezisemthethweni zikunceda ukulungiselela iintetho ezisebenzisanayo zoqeqesho, iintlanganiso, iiklasi, kunye neeworkshops. Iitemplate zoluntu zenziwe ngabasebenzisi kwaye zabelwana ngazo ukukhuthaza abanye.
Zonke iitemplate zikhululekile ukuzikhuphela nokuzisingatha, kodwa ezinye zinokudlula umda wesicwangciso sasimahla (imibuzo emi-5 yemibuzo okanye iivoti ezi-3), ezifuna isicwangciso esihlawulelwayo.