Lesson 1: A shift that went quiet · 7 min
Before you begin · Before the early shift · What went wrong, and what could have helped
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 12 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Before the early shift · What went wrong, and what could have helped
The basics · Fact or myth · Check
What the policy asks of you · Four steps for a colleague or supervisor · Order the steps
A prescription and a drowsy morning · After-work drinks · Check
Who do you call? · Raising a concern · Your next step
Remember the four steps · Practice