Izinhlobo Zokungqubuzana Endaweni Yokusebenzela, Izimbangela, Nezixazululo | 2024 Yembula

Kungani ukungqubuzana kuvamile emsebenzini? Ukungqubuzana yilokho okungekho nkampani ekulindele kodwa kuvele kwenzeke ngaphandle kwemizamo emikhulu yokucabanga. Njengobunzima be isakhiwo senhlangano, ukungqubuzana endaweni yokusebenza kwenzeka ngezizathu eziningi nasezimweni ezehlukene okunzima ukuzibikezela.

Lesi sihloko sizama ukuxazulula inganekwane yokungqubuzana endaweni yokusebenza ngemibono eminingi futhi sibheka izinhlobo ezahlukene zokungqubuzana nezimbangela zazo ukuze sisize izinkampani, abaqashi, kanye nabasebenzi ukubhekana nazo ngempumelelo.

Okuqukethwe:

• Kuyini Ukungqubuzana Endaweni Yomsebenzi?
• Izinhlobo Zokungqubuzana Emsebenzini, Izimbangela, Nezibonelo
  • Ukungqubuzana Kwesimo
  • Ukungqubuzana Kwemisebenzi
  • Inqubo yokungqubuzana
  • Ukungqubuzana kobudlelwane
• Amathiphu angu-10 Okubhekana Nengxabano Endaweni Yomsebenzi
• Imigqa Engezansi
• imibuzo ejwayelekile ukubuzwa

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• Izimpawu Eziyisi-7 Zendawo Yomsebenzi Enobuthi kanye Namathiphu Angcono Kakhulu Okuzivikela

Kuyini Ukungqubuzana Endaweni Yomsebenzi?

Ukungqubuzana endaweni yokusebenza kumane kuyisimo lapho ukukhathazeka kwabantu ababili noma ngaphezulu kubonakala kungahambisani okungase kuthinte umsebenzi nesikhundla sabo. Lokhu kungaboni ngaso linye kwenzeka ngenxa yezinhloso, izintshisekelo, izindinganiso, noma imibono ephikisanayo. Kungabangela ukungezwani, ukungezwani, kanye nomzabalazo wezinsiza noma ukuqashelwa. Ochwepheshe abambalwa banikele ngemininingwane ekuqondeni kwethu ukungqubuzana kwendawo yokusebenza:

Izinhlobo Zokungqubuzana Emsebenzini, Izimbangela, Nezibonelo

Ukufunda izinhlobo ezahlukene zokungqubuzana endaweni yokusebenza kuyisinyathelo sokuqala sokubhekana nazo ngempumelelo. Kuyisizathu esenza u-Amy Gallo abhale Umhlahlandlela Wokubukeza Ibhizinisi LaseHarvard Wokulawula Ukungqubuzana Emsebenzini. Ubalule izinhlobo ezine ezisemqoka zokungqubuzana komsebenzi okuhlanganisa ukungqubuzana kwesimo, ukungqubuzana komsebenzi, ukungqubuzana kwezinqubo, nokungqubuzana kobudlelwano. Nansi incazelo egcwele yohlobo ngalunye, izimbangela, nezibonelo.

Ukungqubuzana Kwesimo

Incazelo: Ukungqubuzana kwesimo kuhilela ukungezwani okuvela ekuhlukeni kwesimo okucatshangwayo, amandla, noma igunya endaweni yokusebenza, okudumile isakhiwo senhlangano esiyisicaba. Iphathelene nezindaba ezihlobene nesigaba, ukuqashelwa, kanye nomthelela.

Izimbangela:

• Ukusatshalaliswa okungalingani kwamandla.
• Ukungacaci kahle kwezindima nezibopho.
• Umehluko wobungcweti nolwazi.
• Imibono eyahlukene ngezitayela zobuholi.

Izibonelo:

• Isizukulwane seminyaka eyinkulungwane sinyuselwe esikhundleni sokuphatha. Kodwa mhlawumbe abanye ontanga asebekhulile abacabangi ukuthi kwakufanele akhushulelwe esikhundleni. 
• Izingxabano ngeziphathimandla ezithatha izinqumo phakathi kwethimba noma iphrojekthi. Izingxabano zivela lapho amalungu eqembu noma abaholi bengavumelani ngokuthi ubani okufanele abe nezwi lokugcina ekuthatheni izinqumo ngaphakathi kwephrojekthi ethile noma ithimba.

Ukungqubuzana Kwemisebenzi

Incazelo: Ukungqubuzana komsebenzi kuvela ekuhlukeni kwemibono kanye nezindlela zomsebenzi wangempela owenziwayo. Kuvame ukubandakanya imibono eyahlukene ekwenzeni imisebenzi noma ukufeza imigomo.

Izimbangela:

• Imibono ehlukene ngezindlela zokusebenza.
• Ukuhunyushwa okuhlukahlukene kwezinjongo zephrojekthi.
• Ukungavumelani ekwabiweni kwezinsiza zephrojekthi.

Izibonelo:

• Amalungu eqembu aphikisana ngesu elingcono kakhulu lokuqala umkhankaso womkhiqizo omusha. Amanye amalungu eqembu akhuthaze ukugxila kakhulu kukho ukudayiswa kwe-digital, kuyilapho elinye iqembu ngaphakathi kweqembu lincamela imidiya yokuphrinta, i-imeyili eqondile, noxhaso lomcimbi.
• Ukungaboni ngaso linye eqenjini lezomthetho nokuthengisa kumayelana nenkontileka. Nakuba ukuthengisa kubona umgomo wokuvala inkontileka ngokushesha, ithimba lezomthetho likubona njengendlela yokuvikela inkampani.

Inqubo yokungqubuzana

Incazelo: Ukungqubuzana kwezinqubo kuhlanganisa nokungavumelani ezindleleni, ezinqubweni, noma kumasistimu asetshenziselwa ukufeza imisebenzi. Ukungqubuzana kwenqubo ukungaboni ngaso linye mayelana nendlela, njengokuthi umsebenzi uhlelwa kanjani, uhlanganiswa kanjani, futhi uqhutshwa kanjani.

Izimbangela:

• Umehluko ezinqubweni zomsebenzi ezikhethwayo.
• Ukungahambisani kahle ezindleleni zokuxhumana.
• Ukungaboni ngaso linye mayelana nokudluliselwa kwezibopho.

Izibonelo:

• Amalungu eqembu aphikisana ngamathuluzi okuphatha amaphrojekthi aphumelela kakhulu. Amalungu eqembu akhungathekile ngezinguquko eziqhubekayo kanye nezinselele zokujwayela amathuluzi ahlukene.
• Izingxabano ngokuhamba komsebenzi nezinqubo zokuxhumanisa ngaphakathi komnyango. Iqembu elilodwa lalithanda indlela ebekwe endaweni eyodwa, nomphathi wephrojekthi oyedwa ongamele zonke izici. Elinye iqembu lincamele uhlaka oluhlukaniselwe izwe, olunikeza amalungu eqembu ngalinye ukuzimela okwengeziwe emandleni abo Ukuphatha iphrojekthi.

Ukungqubuzana kobudlelwane

Incazelo: Ukungqubuzana kobudlelwane kuhlobene nemizwa yomuntu siqu. Kubandakanya iphakathi kwabantu izingxabano nokungezwani phakathi kwabantu endaweni yokusebenza. Kuyiphutha ukucabanga ukuthi okomuntu siqu. Kudlulela ngalé kokungavumelani komuntu siqu, kungene shí ekuguquguqukeni okuyinkimbinkimbi kokusebenzelana phakathi kwabantu endaweni yokusebenza.

Izimbangela:

• Ukungqubuzana kobuntu.
• Ukuntuleka kokuxhumana okuphumelelayo.
• Izinkinga ezedlule ezingaxazululiwe noma izingxabano.

Izibonelo:

• Ozakwethu banokungavumelani komuntu siqu okuphumela ekusebenzisaneni kochwepheshe. Uthuka uzakwabo noma aphakamise izwi, umuntu azizwe sengathi akahlonishwa
• Amalungu eqembu abebambe intukuthelo ngenxa yezingxabano zangaphambilini ezingaxazululiwe. Lezi zingxabano zazibhebhetheke ngokuhamba kwesikhathi, zaba nomthelela omubi enhlalakahleni yomuntu ngamunye kanye nokuguquguquka kweqembu.

Amathiphu angu-10 Okubhekana Nengxabano Endaweni Yomsebenzi

Ukusingatha kanjani ukungqubuzana emsebenzini? Nawa amanye amathiphu okubhekana nokungqubuzana endaweni yokusebenza, ikakhulukazi kubantu ngabanye.

Ungenzi lutho

UJeanne Brett eNorthwestern ubiza lokhu ngokuthi inketho yesigaxa, lapho ukhetha ukungasabeli ngokushesha Isibonelo, uma othile esho into ehlanyisayo kuwe, ungenzi lutho ngakho. Ngoba ithuba lokungabi nangqondo njengabo liphezulu, futhi alikwazi ukuxazulula ukungqubuzana nganoma yisiphi isikhathi.

Phumula

Kwesinye isikhathi, into engcono kakhulu ongayenza ukushiya ukungqubuzana ngemuva futhi ube nesikhathi sokucabanga ngakho ngemuva kokuthula. Ikakhulukazi ngemva kokulala kahle ebusuku, ngokuvamile kuholela ezingxoxweni ezakhayo. Akukhona mayelana nokugwema, ubuchopho bakho budinga nje isikhathi ukuze uthole umbono. Ungase uthi: “Ngifuna ngempela ukukuxazulula lokhu. Kodwa manje, angikakalungeli ukwenza lokho njengamanje. Singakhuluma ngayo kusasa?”

Yikhulume ngokungaqondile

Kwamasiko amaningi afana nesiko lase-US, kwamanye amasiko ehhovisi, ukubhekana nokungqubuzana ngokungaqondile kungase kube inketho esebenzayo. Isibonelo, ukuziphatha ngendlela engafanele ngokuveza imizwa engemihle noma ukumelana nayo ngokungaqondile. Esikhundleni sokukhuluma ngokukhululekile ngengxabano, abantu bangadlulisela ukunganeliseki kwabo ngezenzo ezicashile, ukubhuqa, noma ezinye izindlela ezicashile. Lapho ukungqubuzana okuqondile kungeke kukutholele lokho okudingayo, le ndlela engajwayelekile ingasebenza ngempumelelo.

Misa Umgomo Okwabelenwe Ngayo

Ukubhekana ngqo nokungqubuzana, kubalulekile ukuthola umgomo ofanayo. Ukusungula imigudu yokuxhumana ecacile kungabaluleka ekuxazululeni izingxabano ngempumelelo. Cabangela ukusebenzisa imigqa emihle yokuvula ukuze qala ingxoxo futhi uqhubeke. Uma nikwazi ukuthola izinto enivumelana ngazo, nizoba sesimweni esingcono sokusebenzisana futhi nixazulule inkinga.

Phuma Ebudlelwaneni

Lokhu akwenzeki ngaso sonke isikhathi kodwa ungazama uma ukungqubuzana kushubile ngempela. Cabanga ngokushiya umsebenzi, futhi uhlole amanye amathuba emisebenzi. Ithuba lokuthola umphathi omusha, noma unikezwe kabusha emsebenzini ohlukile olingana nawe cishe liphezulu.

Qala Futhi

Ukwakha kabusha inhlonipho kumuntu ohilelekile kungaba isinyathelo esisheshayo. Ungase futhi ubuyisele inhlonipho yakho ngalowo muntu kungakhathaliseki ukuthi okwedlule kuyisikhathi esidlule, yisikhathi sokuqhubekela phambili nombono omusha. Ungasho okuthile okufana nalokhu: "Singakwazi yini ukukhuluma ngokuthi singakuqeda kanjani lokhu kungaboni ngaso linye ukuze sikwazi ukukwenza lokho sobabili?"

Cela Iseluleko

Uma ubhekene nomuntu ongenangqondo, enye indlela yokubhekana nesimo iwukuveza ukuthi kade nizama ukuxazulula inkinga ndawonye, ​​kodwa kubonakala sengathi ayikho inqubekela phambili eyenziwayo. Ungabe usucela iseluleko sabo mayelana nokuthi yini okufanele uyenze: "Ingabe unaso iseluleko mayelana nokuthi yini okufanele ngiyenze?" Le ndlela iphoqa umuntu ukuthi acabange ngayo ngombono wakho. Kuyasiza ukuguqula amatafula kancane bese ufaka umuntu ekusingatheni izinkinga.

Cela Umphathi ukuthi Angenele

Uma isimo sivimbela noyedwa wenu ekwenzeni umsebenzi wenu, kungase kudingeke nifune usizo kubaphathi benu ukuze nithole isisombululo. Ukucela ukungenelela kwabo kungaletha umbono ongathathi hlangothi futhi kube lula isisombululo.

Thuthukisa Ukwakhiwa Kwethimba

Leli thiphu ngelabaholi. Ukuqinisa ukuxhumana phakathi kwabantu kungaba nomthelela a isimo somsebenzi esinempilo futhi ulindele ukungqubuzana okuzovela. Ngempela, ukuzibandakanya imisebenzi yokwakha iqembu isiza ukwakha ubungane nokwethembana phakathi kwamalungu eqembu.

Ukuqeqeshwa Okujwayelekile

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Bamba abanye ukuqeqeshwa mayelana nokuxazululwa kwezingxabano. Ithimba eliqeqeshwe kahle likuhlomele kangcono ukubona nokubhekana nezingxabano ezingaba khona ngaphambi kokuthi zibe iziphazamiso ezinkulu. Kuyasiza ukukhuthaza isiko leqembu kanye nengqondo yokukhula. Amalungu eqembu ane- ukucabanga kwengqondo maningi amathuba okuba babhekane nezingxabano ngesimo sengqondo esakhayo, befuna izisombululo kunokuba basole.

Imigqa Engezansi

“Abangane bakho abakhulu cishe yibo bonke oke waxabana nathi ngezikhathi ezithile”. Uma singakwazi ukukuqeda ngokuphelele, singakwazi ukuthatha izinyathelo zokuyilawula futhi siyinciphise ngempumelelo.

💡Ake I-AhaSlides ikusiza ukuthi ukhuthaze isiko leqembu elihle, lapho imisebenzi ejwayelekile yokwakha iqembu, ukuqoqwa kwempendulo njalo, izethulo ezihehayo, kanye nezingxoxo ezisebenzisanayo khuthaza ukubambisana futhi adale isimo esivumayo ekusungulweni nasekusekelaneni. Nge-AhaSlides, ungakwazi ukuhlanganisa ngaphandle komthungo izici ezihlukahlukene ukuze uthuthukise amandla eqembu lakho nolwazi lomsebenzi wonke.

imibuzo ejwayelekile ukubuzwa

Yisiphi isibonelo sesimo sokungqubuzana emsebenzini?

Ezinye izibonelo ezivamile zokungqubuzana emsebenzini ubuxhwanguxhwangu, ukucwasa, kanye nokuhlukunyezwa, okuyizinto ezingathi sína enhlalakahleni yabantu ngabanye kanye nendawo yonke yendawo yokusebenza ezifuna ukunakwa nokungenelela ngokushesha.

Ukhuluma kanjani ngokungqubuzana emsebenzini?

Uma ukungaboni ngaso linye kwenzeka emsebenzini, kunokuba sikugweme, kubalulekile ukulungisa ukungqubuzana ngokukhululekile nangokwakhayo. Ukuxhumana okuphumelelayo mayelana nokungqubuzana kwasemsebenzini kuhilela ukukhuthaza ozakwethu ukuthi bazise imibono nokukhathazeka komunye nomunye futhi kukhuthaze ukuxhumana okuphumelelayo ezingxabanweni zasemsebenzini.

Yiziphi izindlela ezi-5 ezijwayelekile zokusingatha ukungqubuzana?

U-Kenneth W. Thomas, isazi sokusebenza kwengqondo esaziwa ngomsebenzi wakhe wokuxazulula izingxabano, wakha i-Thomas-Kilmann Conflict Mode Instrument (TKI), ebonisa izitayela ezinhlanu zokuxazulula izingxabano: ukuncintisana, ukubambisana, ukuyekethisa, ukugwema, kanye nokuvumelana. NgokukaThomas, ukuqonda nokusebenzisa lezi zitayela kungasiza abantu ukuthi bazulazule futhi baxazulule izingxabano ngempumelelo.

Ref: Ukubuyekezwa Kwebhizinisi laseHavard