2024 Iveza | Incazelo Yengxoxo Edidiyelwe, Izinzuzo, Izimo zangempela, kanye Namasu Okuwina

Ukuxoxisana akukona ukuchoboza isitha sakho; imayelana nokuthola indlela yokuthi izinhlangothi zombili ziphumelele. Ngena izingxoxo ezihlanganisayo - isu elifuna ukwandisa iphayi esikhundleni sokulihlukanisa.

Kulo mbhalo webhulogi, sizoqeda ukuxoxisana okuhlanganisayo, sihlole izinzuzo zako, sinikeze izibonelo zangempela, sikuhlukanise endleleni evamile yokusabalalisa, futhi sikuhlomise ngamasu namaqhinga ukuze ube umpetha wezingxoxo. 

Ulungele ukuguqula umdlalo wakho wezingxoxo? Ake siqale!

Okuqukethwe 

• Kuyini Ukuxoxisana Okudidiyelwe?
• I-Distributive vs. Integrative Negotiation
• 5 Izinzuzo Zokuxoxisana Okudidiyelwe
• Izibonelo Zokuxoxisana Okudidiyelwe
• Isu Namaqhinga Okuxoxisana Okudidiyelwe
• Izitoreji Eziyinhloko
• Imibuzo Evame Ukubuzwa

Amathiphu Okuhlanganyela Okungcono

• Izinhlobo zokuxoxisana
• Ukuxoxisana kokusabalalisa
• Ukuqeqeshwa kwamakhono okuxoxisana

Kuyini Ukuxoxisana Okudidiyelwe?

Ukuxoxisana okudidiyelwe, okuvame ukubizwa ngokuthi “ingxoxo yokuwina-wina”, kuyindlela yamasu yokuxazulula izingxabano noma ukufinyelela izivumelwano lapho umgomo kuwukudala inani kanye nokukhulisa inzuzo efanayo kubo bonke abathintekayo.

I-Distributive vs. Integrative Negotiation

Ukuxoxisana kokusabalalisa, noma ukuxoxisana kokusabalalisa, ibonakala ngokuncintisana, ukucabanga okungaguquki, lapho inzuzo yeqembu elithile ibonakala njengokulahlekelwa kwelinye. Nokho, ukuxoxisana okuhlanganisayo kuyindlela yokusebenzisana, esekelwe entshisakalweni. Kufana nokusebenza ndawonye ukwenza uphaya omkhulu ukuze wonke umuntu athole okwengeziwe. 

Ukukhetha phakathi kwalezi zindlela ezimbili kuncike kumongo othize wezingxoxo kanye nemigomo yezinhlangothi ezithintekayo. 

5 Izinzuzo Zokuxoxisana Okudidiyelwe

Ukuxoxisana okuhlanganisiwe kunikeza izinzuzo ezimbalwa ezikwenza kube indlela ekhethwayo ezimweni eziningi: 

• Wonke Umuntu Uyawina: Ukuxoxisana okudidiyelwe kugxile ekudaleni izixazululo ezizuzisa bonke abathintekayo. Lokhu kusho ukuthi wonke umuntu angakwazi ukuhamba emuzweni wokuxoxisana sengathi uzuze okuthile, okuholela kubahlanganyeli abaneliseke kakhulu nabanogqozi.
• Igcina Ubudlelwano Buqinile: Ngokugcizelela ukubambisana nokuxhumana okuvulekile, ukuxoxisana okuhlanganisayo kusiza ekugcineni noma kuqinise ubudlelwano phakathi kwezinhlangothi. Lokhu kubaluleke kakhulu uma izingxoxo zibandakanya ukuxhumana okuqhubekayo noma okuzayo.
• Yandisa Inani: Izingxoxo ezihlanganisiwe zifuna ukwandisa "uphayi" lwezinsiza ezitholakalayo noma izinketho. Lokhu kusho ukuthi zombili izinhlangothi zingakwazi ukuzuza okuningi ngokuhlanganyela kunalokho ebezingakwenza ngokuxoxisana kokusabalalisa, lapho izinsiza zibonwa njengezigxilile.
• Izinzuzo Zesikhathi Eside: Ngenxa yokuthi kwakha ukwethembana nokuthakasela, ukuxoxisana okuhlanganisayo kungaholela ezivumelwaneni zesikhathi eside nobudlelwano. Lokhu kubalulekile uma amaqembu efuna ukugcina ubudlelwano obuhle ngale kwezingxoxo zamanje.
• Ukwaneliseka Okuphezulu: Sekukonke, ukuxoxisana okuhlanganisayo kuvame ukuholela emazingeni aphezulu okwaneliseka kuzo zonke izinhlangothi ezithintekayo. Lapho wonke umuntu ezwa sengathi izithakazelo zakhe zicatshangelwe futhi zihlonishwa, maningi amathuba okuthi baneliseke ngomphumela.

Izibonelo Zokuxoxisana Okudidiyelwe

Nazi izibonelo zezingxoxo ezididiyelwe:

• Izelamani ezimbili zibanga umuzi eziwutholele isihlobo esashona kudala. Bangase bavumelane ngokudayisa umuzi bese behlukaniselana imali, noma bavumelane ukuba enye ingane yakubo ithole ingxenye enkulu yemali etholakele.
• Inyunyana exoxisana ngenkontileka nenkampani. Inyunyana ingase ivume ukumiswa kwamaholo ukuze inkampani ivume ukuqasha abasebenzi abengeziwe noma ukunikeza izinzuzo ezingcono.
• Amazwe amabili axoxisana ngesivumelwano sokuhwebelana. Bangase bavumelane ukwehlisa amanani entengo ezimpahleni zomunye nomunye ukuze bavumelane ukuvula izimakethe zabo emabhizinisini omunye nomunye.
• Abangane ababili abahlela ukuya eholidini ndawonye. Bangase bavume ukuya endaweni evumelana nabo bobabili, ngisho noma kungeyona eyokuqala abayikhethayo.
• Isisebenzi sidonsa kanzima ukulinganisa umsebenzi nempilo yomuntu siqu. Ngokuxoxisana okuhlanganisayo nomphathi wabo, benza isimiso esivumelana nezimo esibavumela ukuba bahlangabezane nezidingo zomkhaya wabo kuyilapho befeza imithwalo yabo yemfanelo yomsebenzi, okuphumela ekwandeni kokwaneliseka komsebenzi kanye nokukhiqiza.

Kuzo zonke lezi zibonelo, izinhlangothi ezithintekayo zikwazile ukuthola isisombululo esihlangabezana nezidingo nezintshisekelo zazo. Lona umgomo wokuxoxisana okudidiyelwe.

Isu Namaqhinga Okuxoxisana Okudidiyelwe

Izingxoxo ezihlanganisayo zibandakanya isethi yamasu namaqhinga aklanyelwe ukudala inani, ukwakha ubuhlobo, kanye nokuthola izixazululo ezizuzisayo. Nawa amanye amasu abalulekile namaqhinga avame ukusetshenziswa ezingxoxweni ezihlanganisayo:

1/ Thola futhi Uqonde Izintshisekelo:

• Isu: Qala ngokuhlonza izintshisekelo, izidingo, kanye nezinto eziza kuqala zabo bonke abathintekayo.
• Iqhinga: Buza imibuzo evulekile, lalela, futhi uphenye ukuze uthole ukuthi yini ebaluleke ngempela eqenjini ngalinye. Qonda izisusa zabo kanye nokukhathazeka okuyisisekelo.

2/ Umqondo Wokubambisana:

• Isu: Sondela engxoxweni ngomqondo wokubambisana futhi uwine.
• Iqhinga: Gcizelela izinzuzo zokusebenza ndawonye nokwakha ubuhlobo obuhle. Veza ukuzimisela ukuhlola izixazululo ezenelisa bonke abathintekayo.

3/ Nweba Uphaya:

• Isu: Funa amathuba okudala inani elingeziwe futhi wandise izinsiza ezikhona.
• Iqhinga: Cabangela izixazululo zokudala ezedlula lokho okusobala futhi ucabangele izinketho ezizuzisa wonke umuntu. Cabanga ngaphandle kwebhokisi.

4/ Ukuhwebelana Nemvume:

• Isu: Zilungiselele ukwenza izivumelwano lapho kudingekile ukuze ufinyelele isivumelwano esinokulinganisela.
• Iqhinga: Beka kuqala izintshisekelo zakho futhi unqume ukuthi yiziphi izici zengxoxo ezivumelana nezimo kakhulu kuwe. Nikeza ngokuhwebelana okungabhekana nezintshisekelo zolunye uhlangothi.

5/ Indlela Yokuxazulula Izinkinga:

• Isu: Phatha ukuxoxisana njengomsebenzi ohlanganyelwe wokuxazulula izinkinga.
• Iqhinga: Hlanganyela ukuze ukhiqize izixazululo ezingaba khona, cabangela okuhle nokubi ngakunye, futhi nisebenze ndawonye ukuze nizicwenge zibe yimiphumela evumelanayo.

6/ Gcizelela Okujwayelekile:

• Isu: Gqamisa izintshisekelo ezabiwe nemigomo efanayo.
• Iqhinga: Sebenzisa ulimi olugcizelela imikhakha yesivumelwano futhi oluvumayo ukuthi izinhlangothi zombili zinezinjongo noma ukukhathazeka okufanayo.

7/ Ukungafihli kanye Nokwabelana Ngolwazi:

• Isu: Gxilisa isimo sokwethembana ngokukhulumisana ngokukhululekile.
• Iqhinga: Yabelana ngolwazi olufanele ngokwethembeka futhi ukhuthaze omunye umuntu ukuba enze okufanayo. Ukwenza izinto ngale kwakha ukwethembana futhi kusize ukuxazulula izinkinga.

8/ Dala Izinketho:

• Isu: Khiqiza izinhlobonhlobo zezinketho ukuze uzuze nonke.
• Iqhinga: Khuthaza ukuxoxisana, uvule imibono emisha, futhi uhlole inhlanganisela ehlukene yezinto ozithakaselayo ukuze uthole izixazululo ezihambisana nemigomo yezinhlangothi zombili.

9/ Yenza i-Backup Plan:

• Isu: Bheka kusengaphambili izithiyo nezinselele ezingaba khona.
• Iqhinga: Yakha izinhlelo zezimo eziphuthumayo ezichaza ezinye izixazululo uma izinkinga ezithile ziphakama ngesikhathi sezingxoxo. Ukuzilungiselela kuthuthukisa ukuguquguquka.

10. Gxila Ebudlelwaneni Besikhathi Eside:

• Isu: Cabangela umthelela wezingxoxo ekuhlanganyeleni okuzayo.
• Iqhinga: Yenza izinqumo nezivumelwano ezikhuthaza ukubambisana okuqhubekayo kanye nobudlelwano obuhle ngale kwezingxoxo zamanje.

11/ Hlala Unesineke Futhi Uqinile:

• Isu: Yiba nesineke futhi uphikelele ekutholeni izixazululo ezizuzisa ngokufanayo.
• Iqhinga: Gwema ukusheshisa inqubo, futhi ulungele izithiyo. Gcina isimo sengqondo esihle futhi ugxile emgomweni wesikhathi eside wokufinyelela isivumelwano esizuzisa zonke izinhlangothi.

Lawa masu namaqhinga awahlukani futhi angashintshwa ukuze afanele umongo othile wengxoxo ngayinye. Ukuxoxisana okuhlanganisayo kudinga ukuguquguquka, ubuhlakani, nokuzibophezela ekusebenzeni ndawonye ukuze kuzuzwe imiphumela ewinile.

Izitoreji Eziyinhloko

Ukuxoxisana okudidiyelwe kuyindlela ebalulekile ekhuthaza ukubambisana, yandisa amathuba, futhi ifuna ukudala izixazululo ezizuzisa ngokufanayo. 

Ukuthuthukisa amakhono akho okuxoxisana futhi udlulise ngempumelelo imigomo yezingxoxo ezihlanganisayo, I-AhaSlides iyithuluzi elinamandla lezethulo nokuqeqeshwa. I-AhaSlides ikuvumela ukuthi udale izethulo ezihehayo nezisebenzisanayo, okwenza kube lula kubahlanganyeli ukuthi babambe imiqondo namasu okuxoxisana. Ngemibuzo esebenzisanayo, ama-poll, nezinsiza ezibukwayo kuhlelo lwethu izifanekiso, ungenza kube lula ukuqonda okujulile kwamasu namaqhinga okuxoxisana, uqinisekise ukuthi wonke umuntu ohilelekile angaba ngabaxoxisi abanekhono.

imibuzo ejwayelekile ukubuzwa

Ref: Uhlelo Lokuxoxisana e-Harvard Law School | Amathuluzi Engqondo