Kucabange njengosuku lokuqala neklayenti elisha - ufuna ukwenza umbono omuhle, ubonise ukuthi ungubani, futhi ubeke isiteji sobuhlobo obude nobujabulisayo.
Yilokhu i ukugibela amakhasimende imayelana.
Ngaphambi kokujaha ukuyohlaba umxhwele, hlola lesi sihloko kuqala ukuze uthole isiqalo ekubetheleni lokho amakhasimende akufunayo, hhayi lokho ocabanga ukuthi akudingayo.
Okuqukethwe
Amathiphu Okuhlanganyela Okungcono
Ufuna indlela yokusebenzisana yokugibela abasebenzi bakho?
Thola izifanekiso zamahhala nemibuzo ozoyidlalela imihlangano yakho elandelayo. Bhalisa mahhala futhi uthathe okufunayo ku-AhaSlides!
🚀 Thatha I-akhawunti Yamahhala
Kuyini Ukungena Kwekhasimende?
Ukugibela amakhasimende kuyinqubo yokuthola iklayenti elisha limiswe futhi lilungele ukusebenza nebhizinisi noma inhlangano yakho.
Lokhu kuhlanganisa ukuqoqa ulwazi lwamakhasimende nokuqinisekisa ubunikazi bawo, ukuchaza izinqubomgomo zakho nalokho okulindele, ukumisa ama-akhawunti adingekayo kanye nokufinyelela, ukuhlinzeka ngezinto zokugibela, izinsizakalo zokuhlola ukuze kuxazululwe noma yiziphi izinkinga, kanye nokuba khona ukuze uphendule imibuzo yokuqala ukuze uthole ukwesekwa.
Kungani Kubalulekile Ukungena Kwamakhasimende?
Lapho amakhasimende ethenga okuthile, akugcini nje ngokuthola into futhi yenziwe. Futhi ufuna ukwenza isiqiniseko sokuthi bajabule ngakho konke okwenziwayo.
Futhi kungani lokho? Thola ngezansi👇
• Isetha ithoni yobudlelwano - Indlela ogibela ngayo ikhasimende elisha isetha ithoni kubo bonke ubudlelwano bakho nalo. Ukuzizwisa okubushelelezi, okungenazihibe kunikeza amakhasimende umbono omuhle wokuqala😊
• Ilawula okulindelekile – Ukugibela kukuvumela ukuthi uchaze kahle imikhiqizo noma amasevisi akho, usethe okulindelweyo, futhi ulawule amathemba ekhasimende kusenesikhathi. Lokhu kungasiza ekuvimbeleni ukuphoxeka kamuva futhi kunciphise nethuba lokulahlekelwa amakhasimende.
• Yehlisa ukuqubuka - Amakhasimende anesipiliyoni esihle sokugibela aneliseka kakhulu futhi athembekile ngokuhamba kwesikhathi. Uma amakhasimende akho eqala ngonyawo olulungile, maningi amathuba okuthi anamathele futhi aneliseke ngesevisi yakho.
• Thuthukisa izinga lokuguqulwa - Uma amakhasimende engene enkampanini ngempela, avame ukuthenga izinto 90% kaningi, sebenzisa u-60% ngaphezulu ngokuthenga ngakunye, futhi unikeze inani eliphindwe kathathu kunelonyaka uma kuqhathaniswa namanye amakhasimende.
• Iqoqa ulwazi olubucayi - Ukugibela kuyithuba lokuqala lokuqoqa lonke ulwazi olubalulekile oludingayo ukuze usize ikhasimende ngokufanele ukuya phambili.
• Ihlomisa ikhasimende - Ukunikeza imihlahlandlela ewusizo, ama-FAQ, amademo nokuqeqeshwa ngesikhathi sokugibela kulungiselela amakhasimende ukuthi abe abasebenzisi abakhuthele kusukela ngosuku lokuqala.
• Kwakha ukwethembana – Inqubo yokugibela esobala, ejulile isiza ukwakha ukwethenjwa kwekhasimende kanye nokuqiniseka ebhizinisini lakho nasezisombululweni.
• Ithuthukisa izinqubo - Impendulo yekhasimende ngesikhathi nangemva kokugibela ingagqamisa izindawo ongazithuthukisa kumasistimu nezinqubo zakho.
• Ilondoloza izinsiza - Ukuxazulula izinkinga ngesikhathi sokugibela konga isikhathi sebhizinisi lakho nezisetshenziswa uma kuqhathaniswa nokulungisa izinkinga ngemuva kokuthi ikhasimende selingene ngokugcwele.
Indlela owamukela ngayo kanye nendlela owamukela ngayo amakhasimende amasha ibeka inkundla kulo lonke uhambo lwamakhasimende. Ukuzizwisa okubushelelezi, okusobala kokugibela kunikeza izinzuzo ekwanelisekeni kwamakhasimende, ukugcinwa, kanye nempumelelo yesikhathi eside!
Yiziphi izici zokugibela ikhasimende?
Ukuzizwisa okunembile, nokungqubuzana okuphansi kubalulekile ekuguquleni ukubhalisa kube abasebenzisi abasebenzayo. Bheka umhlahlandlela wethu ophelele ngezansi ukuze wenze amakhasimende amasha asebenze ngokushesha ngenkathi ubhekana nanoma yikuphi okukukhathazayo.
#1. Yiba Nohlu Lokuhlola
Dala uhlu lokuhlola olunemininingwane yazo zonke izinyathelo nemisebenzi ehilelekile ekugibeleni iklayenti.
Thatha isikhathi kusenesikhathi ukuze uqonde kahle izidingo ezithile zeklayenti, amaphuzu obuhlungu, izinto ezibalulekile kanye nemigomo.
Lokhu kuqinisekisa ukuthi akukho okugejiwe futhi inqubo iyahambisana kuwo wonke amaklayenti amasha.
Yenza kucace ukuthi ubani onesibopho sokuthi yimiphi imisebenzi yokugibela ukugwema ukudideka nokubambezeleka.
Xoxa ngemibono nge I-AhaSlides
Ukusebenzisana kwenza iphupho lisebenze. Xoxa nethimba lakho ukuze uthole imikhuba engcono kakhulu yokugibela ikhasimende.
#2. Yenza Ngokuzenzakalelayo Uma Kungenzeka
Sebenzisa isofthiwe nokuzenzakalela ukuze wenze lula imisebenzi efana nokudala i-akhawunti, ukulandwa kwamadokhumenti, nokugcwalisa amafomu. Lokhu konga isikhathi futhi kunciphisa amaphutha abantu.
Hlanganisa inqubo yokubhalisa nemikhiqizo amakhasimende asevele eyisebenzisa, ukuze abe amalungu kalula ngokuchofoza okukodwa nje.
Vumela amaklayenti ukuthi asayine amadokhumenti ngedijithali. Lokhu kuyashesha futhi kulula kakhulu kunamasiginesha aphathekayo.
#3. Setha Imigqa Yesikhathi
Misa izikhathi eziqondisiwe zokuqedela isinyathelo ngasinye sokugibela kanye nayo yonke inqubo, njengokuthi uyithumela nini i-imeyili yokwamukela, ukuhlela ucingo, usingathe umhlangano wokukhahlela, njll. kumakhasimende.
Lokhu kusiza ukugcina inqubo ihamba ngesivinini esihle.
#4. Setha Okulindelekile Okucacile
Xhumana ngalokho iklayenti elingakulindela ngokwangempela emikhiqizweni/izinkonzo zakho, izikhathi ezimisiwe, usekelo, kanye nokusebenza.
Phatha lokho abakulindele kusengaphambili ukuze ugweme ukungezwani kamuva.
#5. Nikeza Imihlahlandlela
Nikeza amaklayenti isisekelo solwazi okulula ukusiqonda, imihlahlandlela yokugibela, Imibuzo Evame Ukubuzwa kanye nokuthi kwenziwa kanjani amadokhumenti ukuze kuncishiswe izicelo zosekelo phakathi nokugibela.
Ngokungeziwe ezifundweni eziziqondisayo, tholakala futhi uphendule ngesikhathi sokuqala sokugibela ukuze uphendule imibuzo futhi uxazulule ngokushesha noma yiziphi izithiyo eziphakamayo.
Nikeza ngemiboniso esebenzayo ukuze uqiniseke ukuthi ikhasimende liyayiqonda indlela yokusebenzisa imikhiqizo namasevisi akho.
Lokhu kusiza amaklayenti azizwe ephumelele futhi esekelwe kusukela osukwini lokuqala.
#6. Qoqa Impendulo
Ngena namakhasimende ngemva kokuthi engenile ukuze uhlole ukwaneliseka kwawo ngenqubo, uqoqe impendulo ukuze uthuthuke futhi uhlonze noma yimiphi imibuzo ebambekayo.
Njengoba uhlonza izindlela zokuthuthukisa kanye nokwenza lula inqubo yakho yokugibela ngokusekelwe kumpendulo yeklayenti nolwazi, sebenzisa lezo zinguquko ukuze uqhubeke uthuthukisa inqubo lapho ugibela ikhasimende.
#7. Qeqesha Ithimba lakho
Qinisekisa ukuthi abasebenzi bakho ababambe iqhaza ekugibeleni ikhasimende baqeqeshwe kahle ngenqubo kanye nezinqubomgomo/izinqubo zakho.
Khetha isisebenzi ukuthi siphathe yonke inqubo yokugibela yeklayenti ngalinye elisha. Lo muntu unesibopho sokulandela uhlu lokuhlola, izikhathi zomhlangano, nokusebenza njengendawo eyodwa yokuxhumana yeklayenti.
Ukungena Kwezincomo Zesofthiwe Yamakhasimende
Ukukhetha inkundla efanelekile yokugibela ikhasimende nakho kubalulekile njengoba isofthiwe enikeza ukulandelana kokugibela komuntu siqu kubasebenzisi ingehlisa izinga lokungena kumabhizinisi. Ngemva kokuhlola nokuzama isofthiwe eminingi, nazi izinkundla ezinconyiwe zokugibela esicabanga ukuthi uzofuna ukuzizama👇
• WalkMe - Inikeza isiqondiso sesinyathelo ngesinyathelo kusetshenziswa umbhalo, izithombe, amavidiyo kanye nezici zokusebenzisana ukuze uqondise amakhasimende kokuhlangenwe nakho kwawo kokuqala, njengokusethwa kwe-akhawunti nokugibela. Ifunda ekusetshenzisweni kwamakhasimende ukukhulisa ukuqondiswa ngokuhamba kwesikhathi.
• Whatfix - Futhi inikeza isiqondiso sangaphakathi nohlelo kumakhasimende amasha ngesikhathi sokugibela. Inezici ezifana nezinhla zokuhlola, ukugeleza komsebenzi okwenziwa ngokwezifiso, ama-e-signatures, ukuhlaziya kanye nokuhlanganiswa nezinhlelo zokusebenza eziningi. I-Whatfix ihlose ukuhlinzeka ngomuzwa wokugibela ongena friction.
• I-MindTickle - Ikuvumela ukuthi udale uhambo lokufunda nokunika amandla kokubili amaqembu okuthengisa namakhasimende. Ngokugibela, ihlinzeka ngezici ezifana namalabhulali amadokhumenti, ukuhlolwa kokungena, izinhla zokuhlola, izikhumbuzi ezizenzakalelayo nemisebenzi. Izibalo nokulandelela ukusebenza nakho kuyatholakala.
• I-Rocketlane - Ihlose ukusiza amaqembu ukuthi anikeze ukubonakala, ukungaguquguquki kanye nolwazi olungcono lwekhasimende kuyo yonke inqubo yokugibela.
• UMoxo - Isiza amabhizinisi ukuthi enze kahle ukuhamba komsebenzi kwangaphandle njengokugibela, ukusevisa i-akhawunti kanye nokuphatha okuhlukile kumakhasimende, abathengisi kanye nozakwethu. Ihlose ukuhlinzeka ngokusebenza kahle, kanye nolwazi oluthuthukisiwe lwamakhasimende futhi ihlangabezana nezimfuneko eziqinile zokuphepha nokuhambisana.
Lezi zinhlobo zokuzenzakalela, i-AI namathuluzi esofthiwe angakusiza ukuthi usebenzise izakhiwo, izinqubo nezinhlelo ukuze uthuthukise ulwazi lwakho lokugibela kumakhasimende ngezici ezifana nohambo oluqondisiwe, ukukhiqizwa kwamadokhumenti, izinhla zokuhlola, imisebenzi ezenzakalelayo, ama-e-signatures, ukuhlaziya, ukuhlanganiswa nokunye.
Ukungena kwezibonelo zamaklayenti amasha
Wake wazibuza ukuthi kunjani ukungena kwamakhasimende embonini ngayinye? Nazi izibonelo zenqubo abazodlula kuyo:
#1. Izinkampani ze-SaaS:
• Qoqa ulwazi lwekhasimende kanye ne-akhawunti
• Chaza izici, izinhlelo namanani entengo
• Setha i-akhawunti yekhasimende futhi unikeze izimvume
• Nikeza imibhalo, imihlahlandlela kanye nezindlela zokuhamba
• Yenza idemo yomkhiqizo
• Hlola isistimu futhi uxazulule noma yiziphi izinkinga
• Sebenzisa impendulo kanye nezinqubo zokubuyekeza
#2. Amasevisi Ezezimali:
• Qinisekisa ubunikazi bekhasimende futhi wenze ukuhlola kwe-KYC
• Chaza imigomo, izinkokhelo, izinqubomgomo nezici ze-akhawunti
• Setha i-akhawunti bese ulungisa izilungiselelo
• Nikeza ngemininingwane yokungena kanye nolwazi lokuphepha
• Shayela ucingo ukuze uphendule imibuzo
• Nikeza ama-e-documents futhi uhlole ukusetshenziswa njalo
• Sebenzisa ukuqapha ukuze kutholwe ukukhwabanisa nokudidayo
#3. Amafemu Okubonisana:
• Qoqa izidingo nezinjongo zamaklayenti
• Chaza ububanzi, izinto ezilethwayo, izikhathi ezimisiwe nezinkokhelo
• Dala ingosi yeklayenti yokwabelana ngamadokhumenti
• Ukuqhuba umhlangano wokuqalisa ukuze uqondanise nemigomo
• Yenza uhlelo lokuqalisa bese uthola ukusayinwa
• Nikeza imibiko yenqubekelaphambili eqhubekayo namadeshibhodi
• Qoqa impendulo ukuze uthuthukise ukugibela esikhathini esizayo
#4. Izinkampani Zesoftware:
• Qoqa imininingwane yekhasimende kanye nezintandokazi ze-akhawunti
• Chaza izici, ukunikezwa kosekelo kanye nemephu yomgwaqo
• Lungiselela uhlelo lokusebenza futhi unikeze amalayisensi
• Nikeza ukufinyelela kusizinda solwazi kanye nengosi yokwesekwa
• Yenza ukuhlolwa kwesistimu futhi uxazulule izinkinga
• Qoqa impendulo yekhasimende ngesikhathi sokugibela
• Ukuqalisa izinqubo zokubuyekeza ukukala impumelelo
Umugqa Ongezansi
Nakuba amazinga okugibela ikhasimende ehluka ngokwemboni kanye nesimo sokusebenzisa, izimiso eziyisisekelo zokulungiselela amakhasimende, ukuphatha okulindelekile, ukuhlonza izinkinga kusenesikhathi kanye nokuhlinzeka ngosekelo oluqhubekayo ngokuvamile kusebenza kuyo yonke indawo.
imibuzo ejwayelekile ukubuzwa
Kuyini ukugibela kweklayenti le-KYC?
Ukugibela kweklayenti le-KYC kubhekisela ezinqubweni ze-Know Your Customer eziyingxenye yokugibela kwamakhasimende ezikhungo zezezimali namanye amabhizinisi alawulwayo. I-KYC ibandakanya ukuqinisekisa ubunikazi kanye nokuhlola iphrofayili yobungozi yamakhasimende amasha. Ukungena kwekhasimende le-KYC kusiza izikhungo zezezimali namanye amabhizinisi alawulwayo ukuthi athobele imithetho nemithetho yomhlaba emelene nokukhwabanisela imali efana nemithetho ye-FATF, AMLD, ne-KYC.
Kuyini ukugibela kweklayenti ku-AML?
Ukungena kwekhasimende ku-AML kubhekisela ezinkambisweni ezilandelwa iZikhungo Zezezimali ngesikhathi senqubo yokugibela ukuze zihambisane nemithetho Emelene Nokukhwabanisa Kwemali. Umgomo wezinqubo zokugibela iklayenti le-AML ukunciphisa ubungozi bokushushumbiswa kwemali kanye noxhaso lwamaphekula ngokuqinisekisa ubunikazi bamakhasimende, ukuhlola ubungozi bawo, nokuqapha umsebenzi wawo ngokuvumelana nezimfuneko ezifana noMthetho Wokufihla Kwebhange, izincomo ze-FATF, neminye imithetho esebenzayo ye-AML.
Ithini inqubo yokugibela eyizinyathelo ezi-4?
Izinyathelo ezi-4 - ukuqoqa ulwazi, ukuhlomisa ikhasimende, ukuhlola isistimu nokuhlinzeka ngosekelo lwangaphambi kwesikhathi - kusiza ukubeka isisekelo esiqinile sobudlelwano bamakhasimende.
