Isiko le ukuphepha kwengqondo emsebenzini yilokho amafemu amaningi akukhangisayo endaweni yebhizinisi yanamuhla. Kwaziwa njengendawo yokusebenza “yokudlidliza okuhle kuphela”, lapho kunokuphepha ekuphathekeni kabi kwemibono eyahlukene kanye nengxoxo evulekile. Kodwa-ke, lapho umqondo wokuphepha kwengqondo ungasetshenziswa ngokufanelekile ngaso sonke isikhathi, ungaba yingozi nakakhulu.
Unalokho engqondweni, lesi sihloko sinikeza ukukhanya kumaphuzu ahlukene okusebenzisa isiko langempela lokuphepha kwengqondo emsebenzini kanye nezingibe ezingaba khona izinhlangano ezingase zihlangabezane nazo lapho zihumusha ngokungeyikho noma zisebenzisa kabi lo mbono.
| Ubani owethule umqondo wokuphepha kwengqondo? | Amy Edmondson |
| Yiziphi izinhlobo ezi-4 zokuphepha ezingokwengqondo? | Kubandakanya, ukufunda, ukunikela, kanye nezinselelo |
| Igama elifanayo lokuphepha kwengqondo | Trust |
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Kuyini Ukuphepha Kwezengqondo Emsebenzini?
Kuyini ngempela ukuphepha ngokwengqondo emsebenzini? Umqondo osetshenziswa kakhulu kodwa ovame ukuhunyushwa ngokungeyikho. Ekusebenzeni ukuphepha okungokwengqondo, abasebenzi bakhuthazwa ukuba baveze imibono yabo, imibono, nezinto ezibakhathazayo, bakhulume ngemibuzo, bavume amaphutha ngaphandle kokugxekwa, futhi bagweme imiphumela engemihle. Kuvikelekile ukwabelana ngempendulo nozakwethu, okuhlanganisa nempendulo engemihle eya phezulu kubaphathi nabaholi mayelana nalapho kudingeka khona ukuthuthukiswa noma izinguquko.
Kungani Ukuphepha Kwengqondo Emsebenzini Kubalulekile?
Ukubaluleka kokuphepha kwengqondo emsebenzini akunakuphikwa futhi kudlulela ngalé kwezinto ezithambile. Ucwaningo lukaMcKinsey lwembula ukuthi amaphesenti amakhulu angu-89 abasebenzi abaphendula avuma ukuthi ukuphepha kwengqondo emsebenzini kuyisici esibalulekile.
Khulisa umuzwa wokuba ngowabanye
Enye yezinzuzo eziyinhloko zokukhuthaza ukuphepha kwengqondo ukukhushulwa komqondo wokuba yingxenye yezisebenzi. Lapho abantu bezizwa bephephile ngokwengqondo, maningi amathuba okuba baveze isiqu sabo esiyiqiniso, babelane ngemibono, futhi babambe iqhaza ngenkuthalo emphakathini wendawo yokusebenza. Lo muzwa wokuba ngowabanye uthuthukisa ukusebenzisana nokubumbana emaqenjini, ekugcineni kube neqhaza endaweni yokusebenza enhle nebandakanyayo.
Thuthukisa ukuqamba kanye nokusebenza kweqembu
Ngaphandle kwalokho, ukuphepha kwengqondo kuyimbangela yokuqamba izinto ezintsha nokusebenza kweqembu okuthuthukisiwe. Esimweni lapho izisebenzi zizizwa ziphephile ukuthi zingazifaka engozini, zabelane ngemibono eqanjiwe, nemibono ephikisayo ngaphandle kokwesaba ukuphindiselwa, ukuqamba okusha kuyachuma. Amaqembu amukela ukuphepha kwengqondo kungenzeka ukuthi ahlole izindlela ezintsha, axazulule izinkinga ngokuphumelelayo, futhi azivumelanise nezimo ezishintshayo, okuholela ekwandeni kokusebenza okuphelele nokuncintisana.
Thuthukisa inhlalakahle jikelele
Ngaphandle kwemiphumela yobungcweti, ukuphepha kwengqondo kunomthelela omkhulu enhlalakahleni yonke yabasebenzi. Lapho abantu bezizwa belondekile ekuvezeni imicabango nemizwelo yabo emsebenzini, izinga lokucindezeleka liyehla, futhi ukwaneliseka komsebenzi kuyanda. Lo mthelela omuhle enhlalakahleni udlulela kukho kokubili impilo engokwengqondo nengokomzimba, udale indawo yokusebenza ekhuthaza ibhalansi enempilo yokuphila komsebenzi futhi ekhuthaza ukuzibandakanya kwabasebenzi isikhathi eside.
Khulisa izingxabano ezinempilo
Nakuba izingxabano zingase zingakhululeki, kubalulekile ukuqonda ukuthi indawo engenakho ukungqubuzana ayifani nendawo ekhiqizayo noma entsha. Eqinisweni, izingxabano ezinempilo ezivela emibonweni ehlukahlukene nezingxabano ezingakhiqizi, ezibhubhisayo eziqhutshwa ubutha bomuntu siqu ziyalizuzisa iqembu. Banikeza amathuba okuveza imibono eyahlukene, inselele imibono ekhona, futhi ekugcineni bafinyelele izixazululo ezingcono.
Imibono Engalungile Ngokuphepha Kwengqondo Emsebenzini
Kunemibono eminingana eyiphutha evamile mayelana nokuphepha kwengqondo emsebenzini. Lokhu kungezwani kungaholela ekusetshenzisweni kabi futhi kuvimbe ukuthuthukiswa kwendawo esekela ngempela nebandakanyayo.
Izaba zokuziphendulela
Abanye bangase bakuchaze kabi ukuphepha kwengqondo njengesizathu sokugwema ukubeka abantu icala ngezenzo zabo noma ukusebenza kwabo. Umbono oyiphutha ukuthi ukunikeza impendulo eyakhayo kungase kubeke engcupheni umuzwa wokuphepha. Ngokuhamba kwesikhathi, kunomthelela emuzweni wokungalungi phakathi kwabantu abenza kahle kakhulu. Lapho imizamo eyisibonelo ingaqashelwa noma lapho abasebenzi abangasebenzi kahle bengabhekananga nemiphumela, kungase kuholele ekutheni abasebenzi baphelelwe amandla, kunciphise ugqozi lwalabo abahlale belwela ukwenza kahle.
Ukuba muhle ngaso sonke isikhathi
Ukukhuthaza indawo ephephile ngokwengqondo akukhona ukuba “muhle” ngaso sonke isikhathi. "Ngeshwa, emsebenzini, into enhle ivame ukufana nokungabi sobala." Lokhu kuqokomisa ugibe oluvamile lapho isifiso sokulondoloza isimo esijabulisayo singase siholele ngokungaqondile ekugwemeni izingxoxo ezidingekayo, neziqotho. Lokhu akusho ukukhuthaza isimo sokungqubuzana kodwa kunalokho ukukhuthaza isiko lapho ubuqotho bubonakala njengempahla, indlela yokuthuthukisa, kanye nesici esibalulekile sendawo yokusebenza ephumelelayo.
Ukuzimela okungafundiwe
Ukuhlanekezelwa kokuphepha kwengqondo kuphinde kuhlanganise nokuzinikeza amandla okuziqondisa ngendlela engaqondakali noma ukuzimela. Abanye bathi banezinga elisha lokuzimela. Lokho akulona iqiniso. Nokho ukuphepha kwengqondo kungalingana ngandlela thize nokwethembana, lokho akusho ukuthi ungaphathwa ngokukhululekile noma cha, yenza izinto ngendlela yakho ngaphandle kwengxoxo noma imvume. Kwezinye izimboni ezithile, ikakhulukazi lezo ezinemithetho eqinile noma izivumelwano zokuphepha, izenzo ezingalungile nezingafaneleki zingaholela emiphumeleni emibi kakhulu.
Umphumela onguziro wokulimala komuntu
Abanye abaqondi ukuthi kulungile ukusho noma yini engiyifunayo ngaphandle kokwesaba imiphumela. Akuzona zonke izilimi ezivunyelwe ukukhuluma emsebenzini njengolimi olulimazayo, olunobandlululo, noma olubekela eceleni. Abanye bangase bakuthathe njengezaba zokusho noma yini efikayo engqondweni, kungakhathaliseki ukuthi inethonya elibi kwabanye. Ulimi olulimazayo alugcini nje ngokulimaza ubudlelwano bomsebenzi kodwa futhi lucekela phansi umuzwa wokuphepha nokubandakanywa ukuphepha kwengqondo okuhlose ukukugqugquzela.
Ukudala Kanjani Ukuphepha Kwezengqondo Emsebenzini
Indlela yokuthuthukisa ukuphepha kwengqondo emsebenzini? Kungumdlalo omude wokwakha indawo yokusebenza enempilo enokuphepha okungokwengqondo. Nazi ezinye izibonelo zokuphepha ngokwengqondo emsebenzini ukuze
Yephula “Umthetho Wegolide”
“Phatha abanye ngendlela ongathanda ukuphathwa ngayo” – Le nkulumo idumile kodwa ingase ingabi yiqiniso ngokuphelele mayelana nokuphepha kwengqondo emsebenzini. Sekuyisikhathi sokucabangela indlela entsha “Phatha abanye ngendlela ongathanda ukuphathwa ngayo”. Uma wazi ukuthi abanye bafunani nokuthi bakhetha ukuphathwa kanjani, ungenza indlela yakho ibe ngeyakho ukuze wazise futhi ugubhe ukwehlukahlukana kwemibono, izitayela zokusebenza, kanye nezinketho zokuxhumana ngaphakathi kweqembu.
Khuthaza Ukungafihli
Isihluthulelo sokuphepha okuphumelelayo ngokwengqondo ukuphumela obala nokuxhumana okuvulekile mayelana nezinqumo zenhlangano, izinjongo, kanye nezinselelo. Ukungafihli kwakha ukwethembana futhi kusiza abasebenzi bazizwe bexhumene kakhulu nombono obanzi wenkampani. Lapho abantu beqonda izizathu ezibangela izinqumo, maningi amathuba okuba bazizwe belondekile futhi beqiniseka ngezindima zabo. Lokhu kuphumela obala kudlulela nasezenzweni zobuholi, kugqugquzele isiko lokuvuleleka nokwethembeka.
Faka Ilukuluku esikhundleni Sokusola
Esikhundleni sokugxeka lapho kukhona okungahambi kahle, khuthaza isimo sengqondo sokufuna ukwazi. Buza imibuzo ukuze uqonde izimbangela zezinkinga futhi uhlole izixazululo ngokubambisana. Le ndlela yokufundisa ayigcini nje ngokugwema isiko lokwesaba kodwa futhi ikhuthaza indawo yokufunda lapho amaphutha ebhekwa njengamathuba okuba ngcono kunezikhathi zokujeziswa.
Yenza ucwaningo lwePulse
Lezi zinhlolovo ezimfushane, ezivamile zivumela abasebenzi ukuthi banikeze impendulo engaziwa ngolwazi lwabo, ukukhathazeka, neziphakamiso. Ukuhlaziya imiphumela yocwaningo kungasiza ekuhlonzeni izindawo okufanele kwenziwe ngcono futhi kuqondise imizamo yenhlangano yokuthuthukisa ngokuqhubekayo indawo yokusebenza. Iphinde ikhombise ukuzibophezela ekulaleleni amazwi abasebenzi nokuthatha izinyathelo zokubhekana nezidingo zabo
Izitoreji Eziyinhloko
💡Uma ufuna ukukhuthaza ukuphepha kwengqondo emsebenzini, ukwenza inhlolovo kuyisinyathelo sokuqala sokuqonda lokho isisebenzi sakho esikudinga ngempela. Inhlolovo engaziwa evela I-AhaSlides kungasiza ukuqoqa imininingwane ebalulekile kubasebenzi ngokushesha nangokubandakanya.
Imibuzo Evame Ukubuzwa
Iyini indawo yokusebenza ephephile ngokwengqondo?
Indawo yokusebenza ephephile ngokwengqondo idala isiko elihehayo nelisekelayo lapho abasebenzi
bazizwa benamandla okunikela ngemibono yabo, baveze okubakhathazayo, futhi basebenzisane ngaphandle kokwesaba ukuphindiselwa. Ikhuthaza ukwethembana, ubuhlakani, nokusebenzisana phakathi kwamalungu eqembu.
Yiziphi izici ezi-4 zokuphepha kwengqondo?
Izinto ezine ezibalulekile zokuphepha kwengqondo zihlanganisa ukufakwa, umfundi, onikelayo, kanye nokuphepha kwabaphikisanayo. Babhekisela ohlelweni lokwakha indawo lapho abantu bezizwa behlanganisiwe, futhi belungele ukufunda, ukufaka isandla, kanye nokubekela inselelo isimo esikhona ngaphandle kokwesaba phakathi kwabantu.
