Emhlabeni oguquguqukayo webhizinisi, ukuxoxisana kukhona yonke indawo futhi kudingekile. Noma ngabe ukuthola izinkontileka ezivumayo, ukuxazulula izingxabano, noma ukukhuthaza ukusebenzisana, ukuxoxisana kuyisango lokuqhubekela phambili.
Ukuxoxisana kunikeza amabhizinisi amandla okubhekana nezinselele eziyinkimbinkimbi, ukubamba amathuba, nokudala izimo eziwinayo.
Nokho, izinhlobo ezahlukene zezimo zingase zidinge ukwamukelwa kwezinhlobo ezithile zezingxoxo. Ngakho-ke, yiziphi izinhlobo ezihlukene zokuxoxisana enhlanganweni?
Kulesi sihloko, sihlose ukukhanyisa 10 ezahlukene izinhlobo zamasu okuxoxisana ngezimiso zabo ezibalulekile zokuthola okulingana kangcono nezivumelwano ezizayo zenhlangano yakho.
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Amathiphu Okuhlanganyela Okungcono
Hlanganyela Kangcono Esethulweni Sakho!
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Kuyini Ukuxoxisana nokubaluleka kwayo?
Ukuxoxisana kuyinqubo eguquguqukayo nesebenzisanayo ebhekisela emaqenjini amabili noma ngaphezulu ahileleka ezingxoxweni nasezingxoxweni ukuze kufinyelelwe esivumelwaneni noma esixazululweni esivumelanayo.
Ngezinzuzo eziningi, ukuxoxisana kwenza amabhizinisi akwazi:
- Yakha ubudlelwano obuqinile
- Shayela ukukhula nokuqanjwa okusha
- Zuza amadili alungile
- Xazulula izingxabano
- Khulisa ukusebenzisana
Yiziphi izinhlobo eziyi-10 zokuxoxisana nezibonelo?
Isikhathi sokuthatha ukuqonda okujulile kwezinhlobo ezahlukene zesu lokuxoxisana. Isitayela ngasinye siza nezimiso nezibonelo ezibalulekile zokuthi zisetshenziswe nini.
#1. Izingxoxo Zokusabalalisa
Izinhlobo zezingxoxo ezisabalalisa, noma zokuxoxisana ngokuwina-ulahlekelwe, ingenye yezinhlobo zezingxoxo ezidume kakhulu lapho izinhlangothi ezithintekayo zigxile kakhulu ekufuneni isabelo esikhulu kakhulu esingaba khona sezinsiza ezitholakalayo noma ukufeza izinhloso zabo ngabanye.
Ibonakala ngomcabango onokuncintisana kakhulu, ngaphakathi kwendlela yokuxoxisana yesikhundla, izingxoxo “ze-fixed-pie”, noma Igeyimu ye-Zero-Sum okusho noma iyiphi inzuzo yeqembu elithile iholela ngokuqondile ekulahlekelweni okuhambisanayo kwelinye iqembu.
Isibonelo, izinhlobo zezingxoxo ezifana nesitayela sokusabalalisa zingasetshenziswa ngendlela ehlelekile ezimeni ezithile, njengezingxoxo zamanani, izindali, noma lapho kunezinsiza ezilinganiselwe.
#2. Ukuxoxisana Okudidiyelwe
Enye yezinhlobo ezinhle kakhulu zokuxoxisana, Ukuxoxisana Okudidiyelwe, okubizwa nangokuthi ngokubambisana noma amaqhinga okuxoxisana ngebhizinisi aphumelele, aphambene kakhulu nezingxoxo ze-Distributive. Lesi sitayela silandela indlela yokusebenzisana egxile ekutholeni izisombululo ezizuzisayo kanye nokwandisa inani eliphelele lazo zonke izinhlangothi ezihilelekile. Ihlose ukudala imiphumela lapho izinhlangothi zombili zingafinyelela izinjongo zazo futhi zibhekane nezintshisakalo zazo eziyisisekelo.
Isibonelo, izinhlobo ezihlanganisayo zokuxoxisana zisebenza kahle uma usebenzelana nobudlelwano besikhathi eside noma ulindele ukusebenzelana okuzayo phakathi kwezinhlangano eziningi, ezinjengobambiswano lwebhizinisi, ubudlelwano bomthengisi neklayenti, noma ubudlelwano bomqashi nomsebenzi.
#3. Ukugwema Izingxoxo
Ukugwema izingxoxo, okwaziwa nangokuthi isu lokugwema, izinhlobo zendlela yokuxoxisana lapho ingxenye eyodwa noma zombili ikhetha ukugwema noma ukubambezeleka ekuzibandakanyeni nenqubo yezingxoxo ngokuphelele. Esikhundleni sokufuna isixazululo ngenkuthalo noma ukufinyelela esivumelwaneni, abathintekayo banganquma ukungayinaki indaba, bahlehlise izingxoxo, noma bathole ezinye izindlela zokubhekana nesimo.
Isibonelo, uma abathintekayo bezizwa bengakulungele, bengenalo ulwazi olwanele, noma bedinga isikhathi esengeziwe sokuqoqa idatha futhi bahlaziye isimo, izinhlobo zokugwema zezingxoxo zingase zibe isu lesikhashana lokuvumela ukulungiselela okwanele.
#4. Izingxoxo zamaqembu amaningi
Ukuxoxisana kwamaqembu amaningi kusho inqubo yokuxoxisana ebandakanya izinhlangothi ezintathu noma ngaphezulu ezisebenza ndawonye ukuze kufinyelelwe esivumelwaneni noma ukuxazulula inkinga eyinkimbinkimbi. Ngokungafani nezingxoxo zamaqembu amabili, lapho amabhizinisi amabili asebenzisana ngokuqondile, izingxoxo zamaqembu amaningi zidinga ukulawula ukuguquguquka, izintshisekelo, nokusebenzisana phakathi kwababambe iqhaza abaningi.
Izingxoxo zamaqembu amaningi zingatholakala ezimeni ezehlukene, ezifana nokuxoxisana namazwe ngamazwe, ubambiswano lwebhizinisi, ukuhlela umphakathi, noma ukuthatha izinqumo zikahulumeni.
#5. Ukuyekethisa Ukuxoxisana
Ukuyekethisa kuwuhlobo lwezingxoxo ezilandela indlela emaphakathi lapho zombili izinhlangothi zizama ukuyeka izingxenye ezithile zalokho ezikufunayo ukuze kuzuzwe isivumelwano sisonke. Kubonisa ukuzimisela kweqembu ngalinye ukuthola into efanayo futhi kwamukeleke izintshisekelo zomunye nomunye,
Izinhlobo zokuxoxisana eziyekethisayo zivame ukusetshenziswa ezimweni lapho ukugcinwa kobudlelwano, ukufinyelela isixazululo esifike ngesikhathi, noma ukwenza ukuvumelana okufanelekile kuthathwa njengokubalulekile.
#6. Ukuvumelana/Ukuvuma Ukuxoxisana
Uma abaxoxisanayo bebeka phambili ukwakha ukuthakaselana okuqinile phakathi kwezinhlangothi ezixoxisanayo kuyilapho benciphisa ukungqubuzana, benza uhlobo oluvumelanayo lwezingxoxo. Umgomo oyinhloko walesi sitayela ukugxila ekuhlangabezaneni nezintshisekelo nezidingo zomunye umuntu ngaphezu kwezakhe.
Izinhlobo zezingxoxo zivame ukusetshenziswa esimweni sobambiswano lwebhizinisi lwesikhathi eside, imifelandawonye yamasu, noma ukusebenzisana.
#7. I-Principled Negotiation
Phakathi kwezinhlobo eziningi zezingxoxo ezivamile, ukuxoxisana okunezimiso, okubuye kubizwe ngokuthi ukuxoxisana okusekelwe ezithakazelweni noma isu lokufanelekile, okugxile ekuhlonzeni nasekuxazululeni izintshisekelo eziyisisekelo nezidingo zezinhlangothi ezithintekayo. Yathuthukiswa nguRoger Fisher noWilliam Ury encwadini yabo ethi "Getting to Yes."
Izinto ezine zengxoxo enesimiso kuyo yonke inqubo yezingxoxo zihlanganisa:
- gxila ezithakazelweni esikhundleni sokugxila ezikhundleni
- khiqiza izinketho eziningi
- zihlole ngokuqhathanisa nemigomo ebekiwe
- gcina ukuxhumana okusebenzayo
Kwezinye izimo, izinhlobo ezimisiwe zezibonelo zezingxoxo endaweni yokusebenza njengokuxoxisana ngezinkontileka, ubambiswano, noma ukuxazulula izingxabano zasemsebenzini.
#8. Ukuxoxisana okusekelwe emandleni
Kufana ncamashi nesitayela sokuxoxisana sokusabalalisa, kanye nokubandakanyeka kokusetshenziswa kwamandla kanye nomthelela ekulolongeni imiphumela yezingxoxo, ebizwa ngokuthi ukuxoxisana okusekelwe Amandla.
Izinhlangothi ezinhlotsheni zezingxoxo ezisekelwe emandleni ngokuvamile zithatha ukuma okugomelayo nokubusayo. Bahlose ukulawula ukuguquguquka kwezingxoxo futhi bangase basebenzise amaqhinga afana nokwenza izimfuno, ukubeka iziphetho, noma ukusebenzisa izinyathelo eziphoqayo ukuze bathole inzuzo.
Kwezinye izimo, iqembu lingasebenzisa isitayela sokuxoxisana esisekelwe emandleni uma isikhundla salo noma isihloko singaba nomthelela oqinile kwelinye iqembu.
#9. Izingxoxo Zethimba
Izingxoxo zeqembu zivamile ngamadili amakhulu ebhizinisi. Ezinhlotsheni zezingxoxo, amalungu amaningi amele intshisekelo efanayo axoxisana ngokuhlanganyela namanye amaqembu ahililekile. Kungase kuhlanganise ukufinyelela ukuvumelana ngezindaba ezibalulekile, ukunquma amaqhinga okuxoxisana, noma ukuhlola izivumelwano ezihlongozwayo.
Izimo ezingase zidinge ukuxoxisana kweqembu njengamadili ebhizinisi, izingxoxo zabasebenzi, noma ukusebenzisana kwezinhlangano.
#10. Ukuxoxisana ngokomzwelo
Ukuxoxisana ngokomzwelo kuqala ngokubona nokuqonda imizwa yakho kanye nemizwa yomunye umuntu. Lokhu kuhlanganisa ukwazi ukuthi imizwa ingaba nomthelela kanjani ekwenzeni izinqumo kanye nenqubo yokuxoxisana.
Ezingxoxweni ezingokomzwelo, abaxoxisanayo bavame ukusebenzisa ukuxoxa izindaba, besebenzisa ama-anecdotes omuntu siqu, noma akhangayo njengamasu athonyayo kanye nokukhanga okungokomzwelo ukuze kube nomthelela komunye umuntu. inqubo yokuthatha izinqumo.
Indlela yokuqalisa ukuxoxisana okuphumelelayo?
Ukuxoxisana akuyona indlela yokulinganisa konke futhi kungahluka ngesitayela namasu kuye ngesimo, isiko, kanye nesimo sezinhlangothi ezithintekayo. Izinhlobo ezahlukene zokuxoxisana ziholela emiphumeleni ehlukene. Ngakho-ke, kubalulekile ukusebenzisa inhlanganisela yezingxoxo ezingxoxweni ukuze uthole amadili angcono kakhulu. Bazi kahle le mithetho emi-5 yokuxoxisana njengochwepheshe:
- Ufuna enye indlela engcono kunesivumelwano okuxoxiswana ngaso (BATNA), okuyinkambo ozoyithatha uma kungekho sivumelwano okufinyelelwa kuso.
- Kubandakanya ukuxoxisana nokuhwebelana, ukwenza isiqiniseko sokuthi abathintekayo benza izivumelwano noma ukushintshana ngokunikezwayo ukuze baye esivumelwaneni.
- Sebenzisa i-anchoring ukuqala ukuxoxisana ngesidingo esikhulu. Futhi chaza ngokucacile izinto ozithakaselayo nezinjongo kanye nenani ngokuzisebenzisa ngenkuthalo imibuzo evulekile.
- Funa imiphumela ewinayo lapho zombili izinhlangothi zizwa ukuthi izintshisekelo zabo zilungisiwe futhi zanelisekile, okuholela esikhathini eside Ukubambisana.
- Qhubeka namakhono okuxoxisana aqinile ngokuhlela okwengeziwe ukuqeqeshwa futhi impendulo amaseshini. Bangasiza abasebenzi ukuthi bahlale benolwazi lwakamuva kumasu okuxoxisana, amasu, nocwaningo.
imibuzo ejwayelekile ukubuzwa
Yiziphi izinhlobo ezi-2 zokuxoxisana?
Ngobubanzi, ukuxoxisana kungahlukaniswa kube izinhlobo ezimbili ezihlukene njengezingxoxo zokusabalalisa kanye nezingxoxo ezihlanganisayo. Ziyizinhlaka zezingxoxo ezingqubuzanayo njengoba izingxoxo zokusabalalisa zigxila endleleni yegeyimu eyiziro kuyilapho ukuxoxisana okuhlanganisayo kuhloswe ukuzuza amadili awinile.
Yini i-hard vs negotiation ethambile?
Ukuxoxisana okunzima kugxile ekuthatheni isimo sokuncintisana, sifune ukukhulisa izinzuzo zomuntu ngamunye. Okwamanje, ukuxoxisana okuthambile kugcizelela ukugcinwa kobudlelwano kanye nokwamukela izidingo zabanye.
Yiziphi izitayela zokuxoxisana ezingcono kakhulu?
Akukho okungamaqhinga aphelele okuxoxisana, njengoba kuncike kumongo nezinjongo zezingxoxo. Kodwa-ke, izitayela ezinjengokuxoxisana okunezimiso, ukuxoxisana okuhlanganisayo, nokuxoxisana ngokubambisana ngokuvamile kubhekwa njengephumelelayo ekuzuzeni imiphumela ezuzisayo ngokulinganayo nokugcina ubudlelwano obuhle.
Yiziphi izigaba ezi-6 zokuxoxisana?
Izigaba eziyisi-6 zenqubo yokuxoxisana zihlanganisa:
(1) Ukulungiselela: Ukuqoqa ulwazi, ukuchaza izinjongo, nokuthuthukisa isu lokuxoxisana
(2) Incazelo yemithetho eyisisekelo: Ukwakha ubuhlobo, ukwethembana, nokuxhumana ngokukhululekile nomunye umuntu ngemithetho eyisisekelo.
(3) Ingxoxo evulekile: Ukwabelana ngolwazi olufanele, ukuxoxa ngezithakazelo, kanye nokucacisa izikhundla
(4) Ukuxoxisana: Ukuhlanganyela ekunikezeni futhi-yamukelwe, ukwenza iziphakamiso, kanye nokufuna ukuvunyelwa ukuze kufinyelelwe esivumelwaneni esinelisayo.
(5) Isivumelwano Sokubambisana: Ukuphothula imigomo nemininingwane yesivumelwano, ukubhekana nanoma yikuphi ukukhathazeka okusele noma ukuphikisa
(6) Ukuqaliswa: Ukuthatha izinyathelo ezidingekayo ukuze kusetshenziswe futhi kugcwaliseke imigomo okuvunyelwene ngayo, ukuqapha ukuthotshelwa kwemithetho, nokugcina ubudlelwano obuhle bangemva kokuxoxisana.
Umugqa Ongezansi
Sekukonke, ukuxoxisana kuyinqubo eyisisekelo evumela amaqembu ukuthi athole amaphuzu afanayo, axazulule izingxabano, futhi azuze imiphumela ezuzisayo. Kufanelekile ukuthi izinhlangano zitshale imali ekuqeqesheni amakhono okuxoxisana nokuhlola abasebenzi ukuze kuthuthukiswe amakhono okuxoxisana.
Uma ufuna izindlela ezintsha zokwenza umthelela ekuthuthukisweni kwamakhono abasebenzi bakho, ungakhohlwa ukwenza umhlangano wokufundisana obandakanyayo futhi osebenzisanayo I-AhaSlides. Sikunikeza ithuluzi elihle kakhulu lesethulo lamahhala elinazo zonke izici eziyisisekelo nezithuthukisiwe ze imibuzo ephilayo, ukuvota, amasondo esipina nokunye.
Ref: Ngempela | I-Globis Insights | Indaba Yesu
