Pracrices

Julian Brunger

Categories

Work Lessons Community

Slides (21)

1 -

2 -

Which practice has a purpose that includes ensuring that risks have been properly assessed?

3 -

When should a full risk assessment and authorization be carried out for a standard change?

4 -

Which statement about emergency changes is CORRECT?

5 -

Which practice coordinates the classification, ownership and communication of service requests and incidents?

6 -

Which statement about service desks is CORRECT?

7 -

What is the purpose of the ‘deployment management’ practice?

8 -

Which is a service request?

9 -

Which is a key requirement for a successful service level agreement?

10 -

When planning ‘continual improvement’, which approach for assessing the current state of a service is CORRECT?

11 -

Which describes a standard change?

12 -

Which describes normal changes?

13 -

What are the three phases of 'problem management'?

14 -

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

15 -

Which two statements about the 'service request management' practice are CORRECT?

16 -

What is an IT asset?

17 -

Which of these should be logged and managed as a problem?

18 -

Which activity is part of the 'continual improvement' practice?

19 -

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

20 -

What is defined as an unplanned interruption or reduction in the quality of a service?

21 -

Which will NOT be handled as a service request?

Similar Templates

Frequently Asked Questions

How to use AhaSlides templates?

Visit the Template section on the AhaSlides website, then choose any template that you like to use. Then, click on the Get Template button to use that template right away. You can edit and present immediately without having to sign up. Create a free AhaSlides account if you want to see your work later on.

Do I need to pay to sign up?

Of course not! AhaSlides account is 100% free of charge with unlimited access to most of AhaSlides’s features, with a maximum of 7 participants in the free plan.

If you need to host events with more participants, you can upgrade your account to a suitable plan (please check out our plans here: Pricing - AhaSlides) or contact our CS team for further support.

Do I need to pay to use AhaSlides templates?

Not at all! AhaSlides templates are 100% free of charge, with an unlimited number of templates you can access to. Once you’re in the presenter app, you can visit our Templates section to find presentations catereing to your needs.

Are AhaSlides Templates compatible with Google Slides and Powerpoint?

At the moment, users can import PowerPoint files and Google Slides to AhaSlides. Please refer to these articles for more information:

Using AhaSlides with Google Slides

Using AhaSlides with PowerPoint

Can I download AhaSlides templates?

Yes, it’s definitely possible! At the moment, you can download AhaSlides templates by exporting them as a PDF file.