Skip to content
Claim this template

Free course template · US federal

Serving customers with disabilities (US)

A ready-made course, live deck and two surveys for customer-facing staff. AhaSlides tracks progress, completion and scores for you. 35 minutes, 7 lessons, 12-question final check. Last reviewed 28 October 2026; not legal advice.

Claim the templatePreview the courseDownload SCORM for your LMS

Free. No credit card. Edit everything.

Play a game from the course

Serving customers with disabilities (US): try 3 questions

Three questions from this course. Pick an answer, then see why.

Play the game

Game not loading? Open it in a new tab (opens in a new tab)

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

Claim the template

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 12-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

Claim the template

7 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why the rule exists · 5 min

    Explain what Title III requires of businesses open to the public and why front-line staff carry most of it.

  • Lesson 2: What's covered · 5 min

    Define a service animal and tell it apart from emotional support animals and pets.

  • Lesson 3: Allowed vs not allowed · 8 min

    Apply the service-animal rules: the two questions, what you can't ask, when an animal may be removed, no extra fees, miniature horses case by case.

  • Lesson 4: Communication and access duties · 5 min

    Provide effective communication with customers who have hearing, vision or speech disabilities.

  • Lesson 5: Case practice · 5 min

    Keep accessible routes and features usable and offer help respectfully.

  • Lesson 6: Escalate correctly · 2 min

    Escalate access requests and complaints to the right person.

  • Lesson 7: Final assessment · 5 min

    12 questions, 80% to pass. The result is saved to the learner's record.

Claim the template

Often taught together

Courses teams often run alongside this one.

Browse all templates (opens in a new tab)

Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At hire + every 2 years (best practice).

Customer-facing staff in businesses open to the public (shops, restaurants, hotels, clinics, gyms, banks, theaters, offices) and their shift leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Ada contact
  • Shift lead or manager
  • Access request log
  • Maintenance contact
  • Interpreter or vri service
  • Accessible formats available
  • State local disability law
  • LMS or record system
Then edit anything else you like: wording, scenarios, your logo.
Visit the help centre (opens in a new tab)

Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

Claim the template