Klant súkses behearder

1 Posysje / Folsleine-tiid / fuortendaliks / Hanoi

Wy binne AhaSlides, in SaaS (software as in tsjinst) opstart basearre yn Hanoi, Fietnam. AhaSlides is an audience engagement platform that allows public speakers, teachers, event hosts... to connect with their audience and let them interact in real-time. We launched AhaSlides in July 2019. It's now being used and trusted by users from over 180 countries.

We are looking for 1 Customer Success Manager to join our team to help ensure an excellent AhaSlides experience to thousands of our users and customers from all around the world.

Wat jo dogge

  • Stypje AhaSlides' users in real-time over chat and email, with a wide range of inquiries such as getting to know the software, troubleshooting technical issues, receiving feature requests and feedback.
  • More importantly, you will do everything within your power and knowledge to ensure that the AhaSlides user that comes to your for support will have a successful event and a memorable experience. Sometimes, a word of encouragement at the right time could go further than any technical advice.
  • Give the product team timely and adequate feedback on issues and ideas that they should look at. Within the AhaSlides team, you will be the voice of our users, and that's the most important voice for us all to listen to.
  • You can also be involved in other growth-hacking and product development projects at AhaSlides if you'd like. Our team members tend to be proactive, curious and rarely stay still in predefined roles.

Wat jo goed wêze moatte

  • Jo moatte floeiend kinne prate yn it Ingelsk.
  • Jo kinne altyd kalm bliuwe as klanten binne beklamme of oerstjoer.
  • It hawwen fan ûnderfining yn Customer Support, Hospitality, of Sales rollen ... sil in foardiel wêze.
  • It sil in geweldige bonus wêze as jo in analytyske geast hawwe (jo wolle graach gegevens yn nuttige ynformaasje feroarje), en in sterk belang foar techprodukten (jo wolle graach in goed makke software ûnderfine).
  • Underfining hawwe yn it iepenbier sprekken of lesjaan sil in foardiel wêze. De measte fan ús brûkers brûke AhaSlides foar it iepenbier sprekken en ûnderwiis, en se sille wurdearje op it feit dat jo hawwe west yn harren skuon.

Wat jo sille krije

  • Salarisberik foar dizze posysje is fan 8,000,000 VND oant 20,000,000 VND (netto), ôfhinklik fan jo ûnderfining / kwalifikaasje.
  • Performance-basearre bonussen binne ek te krijen.

Oer AhaSlides

  • Wy binne in team fan 14, wêrûnder 3 Customer Success Managers. De measte teamleden prate floeiend Ingelsk. Wy hâlde fan it meitsjen fan techprodukten dy't nuttich en super maklik te brûken binne, foar elkenien.
  • Us kantoar is op: Floor 9, Viet Tower, 1 Thai Ha strjitte, distrikt Dong Da, Hanoi.

Klinkt allegear goed. Hoe kin ik oanfreegje?