Compliance and workplace training templates
Ready-made compliance and workplace training courses for your organisation
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789 templates · 15 regions · course and live deck in each · free to copy
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Harassment prevention - Employees (US federal)
All employees · Sexual Harassment Prevention Training
- Explain why harassment matters to people and the organization
- Define unlawful harassment
- Distinguish unlawful harassment, policy violations
Last reviewed Oct 2026Legal basis: Title VII of the Civil Rights Act of 1964
Harassment prevention - Supervisors (US federal)
Supervisors · Sexual Harassment Prevention Training
- Define quid pro quo and hostile work environment harassment
- Model and reinforce respectful behavior and intervene as a bystander
- Explain the reporting channels and protection from retaliation
Last reviewed Oct 2026Legal basis: Title VII (42 U.S.C. 2000e-2, 2000e-3)
California harassment prevention - Employees (1 hr)
Non-supervisory employees · Sexual Harassment Prevention Training
- Explain why prevention matters and the remedies available to victims
- Define harassment under FEHA and Title VII
- Recognize harassing conduct and abusive conduct
Last reviewed Oct 2026Legal basis: Gov. Code 12950.1
California harassment prevention - Supervisors (2 hr)
Supervisors · Sexual Harassment Prevention Training
- Explain supervisor and employer liability
- Define harassment, discrimination and retaliation under FEHA
- Identify harassment and abusive conduct using practical scenarios
Last reviewed Oct 2026Legal basis: Gov. Code 12950.1
New York State sexual harassment prevention
All employees · Sexual Harassment Prevention Training
- Explain sexual harassment consistent with State guidance
- Recognize examples of unlawful conduct
- Summarize federal and State laws on sexual harassment
Last reviewed Oct 2026Legal basis: NY Labor Law 201-g
New York City sexual harassment prevention
Employees · Sexual Harassment Prevention Training
- Describe what sexual harassment is, using examples
- Engage in bystander intervention, including resources
- Use the internal complaint process
Last reviewed Oct 2026Legal basis: NYC Admin. Code 8-107(30)
Illinois sexual harassment prevention
All employees · Sexual Harassment Prevention Training
- Explain sexual harassment consistent with the Illinois Human Rights Act
- Summarize federal and State laws on sexual harassment
- Choose a bystander or target response
Last reviewed Oct 2026Legal basis: 775 ILCS 5/2-109
Illinois restaurants & bars sexual harassment supplement
All employees and managers · Sexual Harassment Prevention Training
- Recognize harassment specific to restaurants
- Know the restaurant's written policy
- Choose safe responses to customer
Last reviewed Oct 2026Legal basis: 775 ILCS 5/2-110
Connecticut sexual harassment prevention
All employees · Sexual Harassment Prevention Training
- Explain why harassment prevention matters
- Define sexual harassment under Connecticut and federal law
- Identify forms of sexual harassment in office, field
Last reviewed Oct 2026Legal basis: CGS 46a-54(15)
Delaware sexual harassment prevention
Employees · Sexual Harassment Prevention Training
- Explain that sexual harassment is illegal
- Define sexual harassment, using examples
- Describe the legal remedies and complaint process available
Last reviewed Oct 2026Legal basis: 19 Del. C. 711A (HB 360, 2018)
Maine sexual harassment prevention
Employees · Sexual Harassment Prevention Training
- Explain that sexual harassment is illegal
- Define sexual harassment under state and federal law
- Describe sexual harassment, using examples
Last reviewed Oct 2026Legal basis: 26 M.R.S.A. 807(3)-(4)
Discrimination & equal employment opportunity
All employees · Sexual Harassment Prevention Training
- Explain what EEO means and our commitment
- Name the federal EEO laws, the characteristics they protect
- Recognize disparate treatment, disparate impact
Last reviewed Oct 2026Legal basis: Title VII (42 U.S.C. 2000e)
Preventing retaliation
All employees · Sexual Harassment Prevention Training
- Explain why retaliation is the most common EEOC charge
- Identify protected activity
- Recognize materially adverse actions
Last reviewed Oct 2026Legal basis: Title VII 704(a) (42 U.S.C. 2000e-3(a))
Respectful workplace & anti-bullying
All employees · Sexual Harassment Prevention Training
- Explain how incivility and bullying affect people, teams and safety
- Distinguish bullying, incivility, tough-but-fair management
- Recognize everyday disrespect, including in hybrid work
Last reviewed Oct 2026
ADA & reasonable accommodation for managers
Supervisors · HR Compliance Training for Managers
- Define disability, qualified individual, reasonable accommodation
- Recognize an accommodation request even
- Document, keep medical information confidential and escalate to HR
Last reviewed Oct 2026Legal basis: ADA Title I (42 U.S.C. 12111-12117), ADA
Pregnant Workers Fairness Act for managers
Supervisors · HR Compliance Training for Managers
- Explain how PWFA differs from the ADA and PDA
- Recognize a "known limitation" and a request
- Identify unlawful practices
Last reviewed Oct 2026Legal basis: Pregnant Workers Fairness Act, 42 U.S.C.
FMLA for managers
Supervisors and managers · HR Compliance Training for Managers
- Explain why a manager's knowledge triggers the employer's FMLA duties
- Describe covered employers, eligibility and qualifying reasons
- Recognize a possible FMLA request without the employee saying "FMLA"
Last reviewed Oct 2026Legal basis: Family and Medical Leave Act, 29 U.S.C.
Wage & hour (FLSA) for managers
Supervisors · HR Compliance Training for Managers
- Explain why manager decisions create wage-and-hour liability
- Distinguish exempt and non-exempt employees
- Identify compensable time
Last reviewed Oct 2026Legal basis: Fair Labor Standards Act, 29 U.S.C. 201
Legal hiring, interviewing & pay transparency
Hiring managers · HR Compliance Training for Managers
- Explain how hiring decisions create discrimination risk
- Identify questions that are unlawful or risky
- Run a structured, job-related interview with consistent scoring
Last reviewed Oct 2026Legal basis: Title VII
Conducting workplace investigations
HR partners · HR Compliance Training for Managers
- Decide when to investigate, who should investigate
- Plan and conduct interviews
- Write a factual report, close the loop and prevent retaliation
Last reviewed Oct 2026
Performance management & documentation
Supervisors and managers · HR Compliance Training for Managers
- Explain how documentation
- Set clear, job-related expectations and give timely feedback
- Write factual, specific, consistent documentation
Last reviewed Oct 2026
DOT reasonable suspicion training for supervisors
Supervisors/company officials · HR Compliance Training for Managers
- Identify physical, behavioral, speech
- Identify physical, behavioral, speech
- Make a determination based on specific, contemporaneous
Last reviewed Oct 2026Legal basis: 49 CFR 382.603
Bloodborne pathogens (general industry)
All employees · OSHA Training
- Explain the OSHA bloodborne pathogens standard, its purpose
- Describe HBV, HCV and HIV
- Identify tasks and jobs that may involve occupational exposure
Last reviewed Oct 2026Legal basis: 29 CFR 1910.1030(g)(2)
Bloodborne pathogens - Healthcare
Clinical and support staff · OSHA Training
- Explain the BBP standard and the Needlestick Safety and Prevention Act
- Describe HBV, HCV and HIV, how they spread in clinical work
- Identify clinical tasks with occupational exposure in your unit
Last reviewed Oct 2026Legal basis: 29 CFR 1910.1030(g)(2)
Hazard communication & GHS
All employees · OSHA Training
- Explain your right to know about chemical hazards
- Identify the hazardous chemicals and operations in your work area
- Recognise physical and health hazards, incl. simple asphyxiants
Last reviewed Oct 2026Legal basis: 29 CFR 1910.1200(h)
Emergency action & fire prevention plans
All employees · OSHA Training
- Explain what an emergency action plan and fire prevention plan are
- Recognise how emergencies are reported
- Follow your evacuation route, exit procedure and assembly point
Last reviewed Oct 2026Legal basis: 29 CFR 1910.38 (esp. (c), (e), (f))
Fire extinguisher awareness (classroom portion)
Employees · OSHA Training
- Explain your site's policy
- Describe the fire triangle and the stages of fire
- Match extinguisher classes
Last reviewed Oct 2026Legal basis: 29 CFR 1910.157(g)(1)-(4)
Slips, trips & falls (walking-working surfaces)
All employees · OSHA Training
- Explain why same-level falls are a leading cause of workplace injury
- Distinguish slip, trip and fall-from-height hazards and their causes
- Apply housekeeping and surface-condition rules
Last reviewed Oct 2026Legal basis: 29 CFR 1910 Subpart D
Ladder safety
Employees · OSHA Training
- Explain why ladder falls cause serious injuries even from low heights
- Choose the right ladder type, length and duty rating for the job
- Inspect a ladder before first use each shift
Last reviewed Oct 2026Legal basis: 29 CFR 1910.23 (ladders)
Personal protective equipment (PPE)
Employees required to wear PPE · OSHA Training
- Explain why PPE is the last line of defence in the hierarchy of controls
- State when PPE is necessary for your tasks
- Identify what PPE is necessary for each hazard
Last reviewed Oct 2026Legal basis: 29 CFR 1910.132(f) (training)
Lockout/tagout awareness (affected employees)
Affected employees · OSHA Training
- Explain why unexpected start-up or release of stored energy kills
- Recognise the types of hazardous energy in your area
- Explain the purpose and use of the energy control procedure
Last reviewed Oct 2026Legal basis: 29 CFR 1910.147(c)(7)(i)(B)-(C)
Electrical safety awareness
Unqualified employees · OSHA Training
- Describe how electricity injures
- Distinguish qualified and unqualified persons and what you may not do
- Inspect cords and equipment and recognise damaged or unsafe equipment
Last reviewed Oct 2026Legal basis: 29 CFR 1910.332(a)-(b)(2)
Machine guarding
Machine operators and helpers · OSHA Training
- Explain how unguarded machines cause amputations, crushing
- Identify the danger zones
- Recognise guard and device types
Last reviewed Oct 2026Legal basis: 29 CFR 1910.212
Office ergonomics
Office and remote/hybrid employees · OSHA Training
- Recognise early signs of musculoskeletal discomfort
- Identify ergonomic risk factors
- Adjust chair, desk, monitor, keyboard and mouse to a neutral posture
Last reviewed Oct 2026
Heat illness prevention
Outdoor and hot-indoor workers and their supervisors · OSHA Training
- Explain how the body handles heat and who is at higher risk
- Recognise signs of heat rash, cramps, exhaustion and heat stroke
- Apply controls
Last reviewed Oct 2026Legal basis: OSH Act §5(a)(1) General Duty Clause
Respiratory protection awareness
Employees required to wear respirators · OSHA Training
- Explain why your respirator is necessary
- Describe the limitations and capabilities of your respirator
- Use the respirator in emergencies, including when it malfunctions
Last reviewed Oct 2026Legal basis: 29 CFR 1910.134(k)(1)(i)-(vii), (k)(5)
Hearing conservation
Employees exposed · OSHA Training
- Explain the effects of noise on hearing
- Identify where and when noise in your area reaches hazardous levels
- Describe the purpose of hearing protectors
Last reviewed Oct 2026Legal basis: 29 CFR 1910.95(k)(1)-(3)
Powered industrial trucks (forklift) - Classroom portion
Trainee and existing operators · OSHA Training
- Explain operating instructions, warnings and differences between a truck
- Describe controls, instruments, engine/motor, steering, manoeuvring
- Explain forks/attachments, the capacity plate, the stability triangle
Last reviewed Oct 2026Legal basis: 29 CFR 1910.178(l)(1)-(6)
Confined space awareness
Employees · OSHA Training
- Define a confined space and a permit-required confined space
- Identify the confined spaces at your site and how they are marked
- Recognise atmospheric, engulfment, configuration
Last reviewed Oct 2026Legal basis: 29 CFR 1910.146(c)(2)
Manual handling & back safety
Employees · OSHA Training
- Explain how lifting injures the back, shoulders and hands
- Identify risk factors
- Use lifting aids and redesign tasks before relying on technique
Last reviewed Oct 2026
OSHA injury & illness recordkeeping for supervisors
Supervisors · OSHA Training
- Explain why accurate records matter and your role as the company's eyes
- Decide if a case is work-related, new
- Distinguish first aid from medical treatment
Last reviewed Oct 2026Legal basis: 29 CFR Part 1904
Respirable crystalline silica awareness (construction)
Construction workers · OSHA Training
- Describe the health hazards of respirable crystalline silica
- Identify the specific tasks in your work that could expose you
- Use the specific controls your employer has put in place
Last reviewed Oct 2026Legal basis: 29 CFR 1926.1153(i)(1)
California workplace violence prevention (SB 553)
All employees · Workplace Safety Training
- Define workplace violence and the four types
- Recognise warning signs and the job-specific hazards in your workplace
- Apply corrective measures and personal strategies
Last reviewed Oct 2026Legal basis: Cal. Labor Code §6401.9 (SB 553)
New York retail worker safety act - Workplace violence prevention
All retail store employees · Workplace Safety Training
- Explain the RWSA's requirements, your employer's policy
- Recognise retail workplace violence risks
- Take measures to protect yourself
Last reviewed Oct 2026Legal basis: NY Labor Law §27-e
California injury & illness prevention program (IIPP) awareness
All California employees · Workplace Safety Training
- Explain what an IIPP is, the 8 required elements
- Recognise common hazards in your job
- Report hazards and injuries without fear of reprisal
Last reviewed Oct 2026Legal basis: 8 CCR §3203 (IIPP)
California heat illness prevention (outdoor & indoor)
Employees and supervisors · Workplace Safety Training
- Identify environmental and personal risk factors
- Explain the employer's water, shade/cool-down and rest procedures
- Explain acclimatization and why the first 14 days are high-risk
Last reviewed Oct 2026Legal basis: 8 CCR §3395 (outdoor) incl. training
HIPAA privacy rule essentials
All workforce members · HIPAA & Healthcare Compliance Training
- Explain why HIPAA exists and the consequences of violations
- Identify PHI, covered entities and business associates
- Decide when PHI may be used or disclosed
Last reviewed Oct 2026Legal basis: 45 CFR §164.530(b) (training)
HIPAA security awareness
All workforce members · HIPAA & Healthcare Compliance Training
- Explain why healthcare is a top target and what ePHI is
- Describe how a ransomware attack unfolds from a phishing email
- Spot red flags in emails, texts, calls and log-in alerts
Last reviewed Oct 2026Legal basis: 45 CFR §164.308(a)(5)
Medicare fraud, waste & abuse (FWA)
Employees · HIPAA & Healthcare Compliance Training
- Explain why FWA programs exist and the cost of non-compliance
- Distinguish fraud, waste and abuse with examples
- Apply key laws
Last reviewed Oct 2026Legal basis: 42 CFR §422.503(b)(4)(vi)(C)
Infection control & standard precautions
Clinical and support staff · HIPAA & Healthcare Compliance Training
- Explain how infections spread in healthcare
- Perform hand hygiene at the right moments with the right method
- Select, don and doff PPE based on a risk assessment
Last reviewed Oct 2026
Elder & dependent adult abuse - Mandated reporting
Mandated reporters · HIPAA & Healthcare Compliance Training
- Explain why elder and dependent adult abuse goes unreported
- Recognise signs of physical, sexual, emotional, financial abuse, neglect
- Respond safely to a disclosure
Last reviewed Oct 2026Legal basis: State adult protective / elder abuse
Emergency preparedness for healthcare facilities
All staff · HIPAA & Healthcare Compliance Training
- Explain the four core elements of the CMS EP program
- Identify the hazards in your facility's risk assessment
- Respond correctly to your facility's emergency codes
Last reviewed Oct 2026Legal basis: CMS Emergency Preparedness Rule
Workplace violence prevention in healthcare
All hospital/clinic staff and licensed practitioners · HIPAA & Healthcare Compliance Training
- Explain the organisation's WPV program, definitions and leadership
- Recognise early warning signs of escalation in patients and visitors
- Use verbal and non-verbal de-escalation techniques
Last reviewed Oct 2026
Cultural competency & implicit bias in healthcare
Licensed clinicians and patient-facing staff · HIPAA & Healthcare Compliance Training
- Explain how bias contributes to health disparities
- Define implicit bias, explicit bias, cultural humility
- Recognise how bias can show up in clinical decisions and interactions
Last reviewed Oct 2026
Anti-money laundering & Bank Secrecy Act
Bank and credit union frontline staff · Ethics & Compliance Training
- Explain the three stages of money laundering
- Describe the BSA program pillars and your role in them
- Apply the Currency Transaction Report rule
Last reviewed Oct 2026Legal basis: Bank Secrecy Act (31 U.S.C. 5311 et seq.)
OFAC sanctions compliance
Payments ops · Ethics & Compliance Training
- Explain what OFAC sanctions are and why strict liability applies
- Distinguish list-based
- Identify sanctions red flags including evasion and transshipment
Last reviewed Oct 2026Legal basis: IEEPA (50 U.S.C. 1701 et seq.), TWEA
Know your customer / customer identification program
New-accounts staff · Ethics & Compliance Training
- Explain how KYC protects the bank and customers from fraud
- Collect the four minimum CIP data points
- Identify and verify beneficial owners
Last reviewed Oct 2026Legal basis: 31 CFR 1020.220 (bank CIP), 1010.230
Anti-bribery & corruption (FCPA)
Sales · Ethics & Compliance Training
- Explain why bribery harms the company and you personally
- Describe the anti-bribery and accounting provisions
- Apply a decision framework to gifts, travel and hospitality
Last reviewed Oct 2026Legal basis: Foreign Corrupt Practices Act
Insider trading & confidential information
All employees · Ethics & Compliance Training
- Explain why insider trading is illegal and how it's detected
- Decide whether information is material and nonpublic
- Apply blackout, pre-clearance and tipping rules
Last reviewed Oct 2026Legal basis: Securities Exchange Act of 1934 s.10(b)
Identity theft Red Flags Rule
Staff · Ethics & Compliance Training
- Explain why the Red Flags Rule exists and who it covers
- Identify the five categories of red flags
- Detect red flags during account opening and servicing
Last reviewed Oct 2026Legal basis: FACTA s.114
Consumer protection & UDAAP
Customer-facing staff · Ethics & Compliance Training
- Explain who enforces UDAAP/UDAP and why it matters
- Apply the tests for unfair, deceptive and abusive
- Classify everyday sales, marketing and servicing practices
Last reviewed Oct 2026Legal basis: Dodd-Frank Act ss.1031 & 1036
Code of conduct
All employees · Ethics & Compliance Training
- Explain why the Code exists and what it covers
- Locate the key policies behind the Code
- Apply a four-question decision test to ethical dilemmas
Last reviewed Oct 2026
Conflicts of interest
All employees · Ethics & Compliance Training
- Define actual, potential and perceived conflicts
- Identify common conflict types
- Apply "disclose, then decide" to grey-area situations
Last reviewed Oct 2026
Records retention & internal controls (SOX)
Finance · Ethics & Compliance Training
- Explain why SOX exists and what 302 and 404 require
- Describe key controls and the control owner's role
- Apply the records retention schedule and legal holds
Last reviewed Oct 2026Legal basis: Sarbanes-Oxley Act ss.302
Security awareness essentials
All employees and contractors · Security Awareness Training
- Explain why people are the most targeted part of security
- Describe the stages of a typical attack, from lure to data theft
- Spot red flags across email, text, phone, web and USB
Last reviewed Oct 2026Legal basis: FTC Safeguards Rule 16 CFR 314.4(e)
Phishing & social engineering
All employees · Security Awareness Training
- Explain how social engineers exploit trust, urgency and authority
- Trace the steps of a business email compromise
- Detect phishing across email, SMS, voice, QR codes and AI deepfakes
Last reviewed Oct 2026
PCI DSS awareness for card-handling staff
Retail cashiers · Security Awareness Training
- Explain why card data is targeted and what PCI DSS is
- Identify cardholder data vs sensitive authentication data
- Apply allowed vs prohibited card-handling practices
Last reviewed Oct 2026
California consumer privacy (CCPA/CPRA)
Customer service · Security Awareness Training
- Explain who the CCPA protects, who it covers and who enforces it
- Identify personal information and sensitive personal information
- Describe consumer rights
Last reviewed Oct 2026Legal basis: Cal. Civ. Code 1798.100-1798.199.100
US state privacy laws overview
Privacy · Security Awareness Training
- Describe the state-by-state privacy landscape
- Identify common definitions
- Apply common consumer rights and the key differences between states
Last reviewed Oct 2026Legal basis: State comprehensive consumer privacy
AI acceptable use at work
All employees using generative AI tools · AI Training for Employees
- Explain the benefits and risks of using AI at work
- Follow the company's AI rules
- Apply a decision check before using AI output
Last reviewed Oct 2026
Remote work & mobile device security
Remote and hybrid employees · Security Awareness Training
- Explain why remote and mobile work expand the attack surface
- Describe how attacks target home networks, public Wi-Fi and phones
- Spot red flags
Last reviewed Oct 2026
Insider threat awareness
All employees · Security Awareness Training
- Explain the importance of detecting potential insider threats
- Recognise potential risk indicators
- Describe methods adversaries use to recruit trusted insiders
Last reviewed Oct 2026Legal basis: NISPOM 32 CFR Part 117
Data classification & handling
All employees · Security Awareness Training
- Explain why classification protects customers, the company and you
- Identify the company's classification levels and examples
- Label, store, share and dispose of data by level
Last reviewed Oct 2026
Social media & communications policy
All employees · Security Awareness Training
- Explain why online posts can affect customers, colleagues
- Describe policy rules
- Apply a "before you post" check
Last reviewed Oct 2026Legal basis: National Labor Relations Act s.7
Human trafficking awareness for hotel & hospitality staff
Hotel · Ethics & Compliance Training
- Define human trafficking
- Recognise indicators of trafficking
- Choose safe actions
Last reviewed Oct 2026Legal basis: Trafficking Victims Protection Act
Mandated reporter: Child abuse & neglect
Staff · Professional Development for Teachers
- Explain who is a mandated reporter in your state
- Respond to a disclosure in a supportive way without investigating
- Apply the duty to realistic situations, including when you're unsure
Last reviewed Oct 2026Legal basis: Child Abuse Prevention and Treatment Act
FERPA for school staff
K-12 and postsecondary staff · Professional Development for Teachers
- Explain FERPA's purpose, the rights it gives parents
- Distinguish education records, directory information
- Decide when disclosure needs consent and when an exception applies
Last reviewed Oct 2026Legal basis: Family Educational Rights and Privacy
Title IX for school & college employees
All employees · Professional Development for Teachers
- Explain what Title IX prohibits and which rules currently apply
- Identify the three categories of Title IX sexual harassment
- Respond to a disclosure and route it to the Title IX Coordinator
Last reviewed Oct 2026Legal basis: Title IX of the Education Amendments
Active shooter preparedness: Run, Hide, Fight
All employees · Workplace Safety Training
- Explain why preparation improves survival
- Recognise behavioural warning signs and report concerns
- Choose Run, Hide or Fight based on the situation
Last reviewed Oct 2026
De-escalation for customer-facing staff
Retail · Workplace Safety Training
- Explain why customer aggression happens
- Recognise the stages of escalation
- Use verbal and non-verbal de-escalation techniques
Last reviewed Oct 2026
Food safety awareness for food workers
Restaurant · Workplace Safety Training
- Explain how foodborne illness happens
- Identify biological, chemical and physical hazards and TCS foods
- Apply hand hygiene, glove use and the "no bare-hand contact" rule
Last reviewed Oct 2026
Food allergen awareness
Servers · Workplace Safety Training
- Explain what a food allergy is, how it differs from intolerance
- Name the 9 major food allergens and where they hide in menu items
- Prevent allergen cross-contact in prep, cooking, service and delivery
Last reviewed Oct 2026Legal basis: FALCPA 2004 (21 U.S.C. 343(qq))
DOT hazmat general awareness
Hazmat employees · Workplace Safety Training
- Explain who is a hazmat employee and the HMR training requirements
- Recognise and identify hazardous materials using the 9 hazard classes
- Identify hazard communication
Last reviewed Oct 2026Legal basis: 49 CFR §172.704(a)(1) general
Defensive driving & fleet safety
Employees · Workplace Safety Training
- Explain why driving is a leading cause of work-related deaths
- Recognise major crash risks
- Apply defensive driving techniques
Last reviewed Oct 2026
UK: Preventing sexual harassment at work
All workers · Sexual Harassment Prevention Training
- Define harassment, sexual harassment
- Distinguish sexual harassment from acceptable workplace behaviour
- Act as an active bystander and respond as a target
Last reviewed Oct 2026Legal basis: Equality Act 2010 s.26 (harassment), s.27
UK: Data protection (UK GDPR & DPA 2018)
All UK staff · Security Awareness Training
- Explain why data protection matters and what the regulator can do
- Identify personal data, special category data and criminal offence data
- Apply the 7 principles and lawful bases to everyday tasks
Last reviewed Oct 2026Legal basis: UK GDPR
UK: Bribery act 2010
All staff and associated persons · Ethics & Compliance Training
- Explain why bribery matters to us, the penalties
- Describe the four offences and the "adequate procedures" defence
- Use a decision framework for gifts, hospitality and payments
Last reviewed Oct 2026Legal basis: Bribery Act 2010 ss.1 (bribing), 2
UK: Modern slavery awareness
All UK staff · Ethics & Compliance Training
- Define modern slavery and its forms under the Modern Slavery Act 2015
- Recognise indicators in workplaces, supply chains and the community
- Respond safely
Last reviewed Oct 2026Legal basis: Modern Slavery Act 2015 s.1
UK: Display screen equipment (DSE) safety
DSE "users" · Workplace Safety Training
- Explain DSE risks and whether you're a DSE "user"
- Recognise symptoms
- Apply the hierarchy of controls to your workstation
Last reviewed Oct 2026Legal basis: Health and Safety
EU: GDPR essentials
All staff · Security Awareness Training
- Explain the GDPR's purpose, reach
- Identify personal data, special categories and pseudonymised data
- Apply the principles, lawful bases and privacy by design to daily work
Last reviewed Oct 2026Legal basis: Regulation (EU) 2016/679 (GDPR)
EU: AI literacy (EU AI act article 4)
All staff · AI Training for Employees
- Describe how AI systems work, what they're good at and their limits
- Classify uses by AI Act risk level and recognise prohibited practices
- Use a decision framework before using AI at work
Last reviewed Oct 2026Legal basis: Regulation (EU) 2024/1689 (AI Act)
EU: Whistleblower protection
All staff · Ethics & Compliance Training
- Explain why speaking up matters and who the Directive protects
- Identify what can be reported and when you're protected
- Choose the right channel
Last reviewed Oct 2026Legal basis: Directive (EU) 2019/1937
Canada: WHMIS 2015 (classroom portion)
Workers · Workplace Safety Training
- Explain WHMIS, who is responsible for what, and workers' rights
- Identify hazard classes and the WHMIS pictograms
- Read supplier labels, workplace labels and the 16 sections of an SDS
Last reviewed Oct 2026Legal basis: Hazardous Products Act
Ontario: Workplace harassment & violence
All workers · Sexual Harassment Prevention Training
- Explain why Ontario employers must prevent workplace harassment
- Define workplace harassment, workplace sexual harassment
- Distinguish harassment from reasonable management action
Last reviewed Oct 2026Legal basis: Occupational Health and Safety Act
Canada (federal): Harassment & violence prevention
Employees · Sexual Harassment Prevention Training
- Explain why the federal regime exists
- Recognize harassment and violence
- Apply ways to minimize, prevent and respond to harassment and violence
Last reviewed Oct 2026Legal basis: Canada Labour Code Part II, s.122
Australia: Sexual harassment - Positive duty
All workers · Sexual Harassment Prevention Training
- Define sexual harassment, sex-based harassment
- Recognise these behaviours in office, field, online
- Respond as a bystander or target
Last reviewed Oct 2026Legal basis: Sex Discrimination Act 1984 (Cth)
Australia: Work health & safety essentials
All workers · Workplace Safety Training
- Explain why WHS matters and who has duties under the WHS Act
- Identify physical and psychosocial hazards in your work
- Apply the hierarchy of controls
Last reviewed Oct 2026Legal basis: Model Work Health and Safety Act
India: Prevention of sexual harassment (POSH)
All employees · Sexual Harassment Prevention Training
- Explain why the POSH Act exists and the organisation's commitment
- Define sexual harassment and "workplace" under the Act
- Recognise sexual harassment in office, field, online
Last reviewed Oct 2026Legal basis: Sexual Harassment of Women at Workplace
Singapore: Personal data protection (PDPA)
All staff · Security Awareness Training
- Explain why the PDPA matters and the PDPC's enforcement powers
- Identify personal data, including NRIC numbers
- Apply the data protection obligations to everyday tasks
Last reviewed Oct 2026Legal basis: Personal Data Protection Act 2012
Mexico: Psychosocial risk factors (NOM-035-STPS-2018)
All workers · Workplace Safety Training
- Explain what NOM-035 requires and why psychosocial risk matters
- Identify psychosocial risk factors, workplace violence
- Describe the policy and the prevention
Last reviewed Oct 2026Legal basis: NOM-035-STPS-2018, Factores de riesgo
How generative AI works: Essentials for every employee
All staff · AI Training for Employees
- Explain in plain words what AI, machine learning, generative AI
- Describe how an LLM produces text
- Recognise everyday and workplace examples of AI and what each is good
Last reviewed Oct 2026
Finding the right work for AI: Spotting, testing and prioritising use cases in your team
All staff and team leads · AI Training for Employees
- Classify a task as rule-based automation, predictive ML or generative AI
- Score candidate use cases on value, effort, data sensitivity
- Run a small, safe pilot and record what worked and what did not
Last reviewed Oct 2026
Leading your team through AI adoption
People managers and team leads · AI Training for Employees
- Assess your team's AI readiness and main barriers
- Set expectations and guardrails for AI use in your team
- Coach people through fears and skill gaps
Last reviewed Oct 2026
Working smarter with generative AI: A safe everyday workflow for office tasks
All office staff · AI Training for Employees
- Identify everyday tasks where generative AI saves time and tasks
- Apply a repeatable draft-check-own workflow to AI-assisted work
- Choose the approved tool that fits a given task
Last reviewed Oct 2026
Working with AI agents: Delegation, human oversight and accountability
Staff and team leads · AI Training for Employees
- Distinguish rules-based automation, an AI assistant and an AI agent
- Set clear goals, permissions and stop points
- Decide which agent actions need human approval
Last reviewed Oct 2026
Copilot at work: Safe, effective use of your office-suite AI assistant
All staff licensed for Copilot or Copilot Chat · AI Training for Employees
- Write prompts using goal, context, source and expectations
- Explain grounding and why the assistant can only see what you can see
- Apply the data classification rule before referencing internal files
Last reviewed Oct 2026
Human skills in an AI workplace: Judgement, collaboration and staying relevant
All employees · AI Training for Employees
- Separate the tasks in your role into automate, augment and keep human
- Apply critical thinking and judgement to AI suggestions before acting
- Identify the human skills to build in the next 12 months
Last reviewed Oct 2026
AI for corporate trainers and L&D teams: Designing, delivering and assessing learning responsibly
Corporate trainers · AI Training for Employees
- Use AI to draft learning objectives, outlines, scenarios
- Redesign assessments so they still measure the learner's own competence
- Set and communicate clear rules for learners' use of AI in a course
Last reviewed Oct 2026
AI in hiring and people decisions: Fair, lawful and human-led
HR · AI Training for Employees
- Identify which HR uses of AI are treated as high-risk or regulated
- Apply human review and documented reasons to AI-assisted shortlisting
- Recognise and escalate signs of bias in screening tools
Last reviewed Oct 2026
Safe use of generative AI in clinical and care settings
Clinicians · AI Training for Employees
- Use generative AI only for approved clinical and administrative tasks
- Verify AI-generated clinical content against guidelines and sources
- Protect patient data when using AI tools and scribes
Last reviewed Oct 2026
Running an internal AI community: Working groups, office hours and show-and-tell
AI champions · AI Training for Employees
- Set up a recurring AI community format with a clear purpose, cadence
- Collect and prioritise colleagues' AI questions and use-case ideas
- Run safe show-and-tell sessions that respect the AI use policy
Last reviewed Oct 2026
Who is responsible? AI act roles, deployer duties and your organisation's AI governance
Managers · AI Training for Employees
- Identify whether the organisation is provider
- List the main deployer duties
- Apply the internal intake, approval and inventory steps
Last reviewed Oct 2026
Secure AI-assisted software development: Coding assistants and agents without the risk
Software developers · Security Awareness Training
- Review AI-generated code for security flaws, licence issues
- Set safe permissions for coding agents
- Recognise prompt injection through code comments, issues and documents
Last reviewed Oct 2026
Prompting for work: Clear instructions, better answers
All employees using AI assistants · AI Training for Employees
- Write a prompt that states the goal, context, sources and expectations
- Iterate on a weak answer with follow-up prompts instead of starting over
- Check and refine the output before using it
Last reviewed Oct 2026
AI in finance, audit and accounting: Controls, accuracy and accountability
Finance · AI Training for Employees
- Apply internal controls to AI-assisted finance work
- Check AI-generated numbers and narratives before they enter reports
- Keep confidential financial data out of unapproved tools
Last reviewed Oct 2026
Generative AI in legal and public-sector work: Accuracy, confidentiality and accountability
In-house legal teams · AI Training for Employees
- Verify every AI-cited authority, clause or regulation
- Keep privileged and citizen data out of unapproved tools
- Disclose AI assistance where professional or court rules require
Last reviewed Oct 2026
AI in customer-facing work: Chatbots, disclosure and quality
Contact-centre · AI Training for Employees
- Tell customers when they are talking to AI
- Review AI-suggested replies for accuracy, tone and commitments
- Hand over from bot to human at the right moments
Last reviewed Oct 2026
AI security for everyone: Shadow AI, prompt injection and manipulated outputs
All employees; security champions · Security Awareness Training
- Recognise shadow AI and request tools through the approved route
- Explain prompt injection and spot suspicious instructions in documents
- Treat AI outputs, links and code as untrusted until checked
Last reviewed Oct 2026
Responsible AI in practice: Recognising bias and making fair decisions
All employees · AI Training for Employees
- Define bias, fairness, transparency
- Spot signs of biased AI outputs in text, images and scores
- Apply a short responsible-use check
Last reviewed Oct 2026
Robotic process automation awareness: How software bots work and the controls around them
Business users · AI Training for Employees
- Explain what an RPA bot is and what it is not
- Identify processes suited to RPA and those that need AI or a human
- Describe the controls around bots
Last reviewed Oct 2026
AI in software testing: Generating test cases and scripts you can trust
QA engineers · AI Training for Employees
- Explain how plausible AI-generated tests can check nothing
- Review AI-generated test cases and scripts for coverage gaps
- Keep production data, personal data and credentials out of AI tools
Last reviewed Oct 2026
Deepfakes and AI-enabled fraud: Spot, stop and report synthetic voice, video and image scams
All staff · Security Awareness Training
- Recognise common deepfake and voice-clone fraud patterns
- Explain why visual or audio spotting alone is no longer reliable
- Apply the organisation's call-back
Last reviewed Oct 2026
Creating AI images and video at work: Labelling, consent and copyright
Marketing · AI Training for Employees
- Check licence terms and human authorship
- Apply the organisation's approval
- Recognise grey areas
Last reviewed Oct 2026
AI in meetings: Note-takers, transcripts and summaries used fairly and lawfully
Staff and managers · AI Training for Employees
- Explain to participants when a meeting is recorded
- Check and correct an AI meeting summary before it becomes the record
- Decide when not to use an AI note-taker
Last reviewed Oct 2026
Can you trust that answer? spotting AI hallucinations and checking AI output
All staff · AI Training for Employees
- Explain why AI tools produce confident but false output
- Apply a five-step routine to check AI output before reusing it
- Choose the level of human review that fits the risk of the task
Last reviewed Oct 2026
Your data and AI tools: What you can and cannot share
All employees; run by data protection · Security Awareness Training
- Classify information as public, internal, confidential or personal
- Choose an approved tool or account type that fits the data
- Remove or anonymise personal data in prompts and uploads
Last reviewed Oct 2026
Building reliable RAG and LLM applications: Grounding, evaluation and data leakage
Developers · AI Training for Employees
- Explain tokens, context windows, embeddings
- Design retrieval that respects document access permissions
- Prevent sensitive data disclosure
Last reviewed Oct 2026
Choosing the right AI tool for the task, within the approved list
All employees · AI Training for Employees
- Match common task types to the right kind of AI tool
- Check a new tool against data, licence, security
- Use only approved tools for work
Last reviewed Oct 2026
Building and maintaining a team prompt library
Team leads · AI Training for Employees
- Decide which prompts are worth sharing and how to document them
- Write a prompt template with placeholders, intended use, owner
- Check shared prompts for confidential data and outdated instructions
Last reviewed Oct 2026
Using generative AI in research and report writing: Integrity, sources and disclosure
R&D · AI Training for Employees
- Disclose AI assistance in reports and publications according to policy
- Record AI use so that a result can be traced and checked
Last reviewed Oct 2026
Product knowledge and compliant engagement with healthcare professionals
Pharmaceutical · HIPAA & Healthcare Compliance Training
- Describe the therapy area, the patient pathway
- Use the approved product information
- Summarise trial evidence accurately
Last reviewed Oct 2026
Perioperative safety: Surgical checklist, sedation and airway
Theatre nurses · Clinical Skills Training for Nurses
- Run each phase of the surgical safety checklist
- Plan positioning that protects skin and pressure areas
- Keep the sterile field safe
Last reviewed Oct 2026
Recognising and escalating the deteriorating patient (NEWS2, sepsis and rapid response)
Registered nurses · Clinical Skills Training for Nurses
- Score a set of adult observations with NEWS2
- Recognise when infection could be sepsis, grade the risk with NEWS2
- Recognise signs of shock and the safe basics of fluid resuscitation
Last reviewed Oct 2026
Obstetric emergencies and newborn safety
Midwives · Clinical Skills Training for Nurses
- Recognise warning signs of pre-eclampsia and reduced fetal movements
- Recognise postpartum haemorrhage early
- Put the first steps of newborn life support in the right order
Last reviewed Oct 2026
Safe medication administration and error reporting
Registered nurses · Clinical Skills Training for Nurses
- Calculate a dose volume and an infusion rate
- Explain why insulin, anticoagulants, opioids
- Prepare and run an IV infusion safely, checking the line, the pump
Last reviewed Oct 2026
Blood transfusion safety: Bedside checks, reactions and anticoagulation
Registered nurses and midwives · Clinical Skills Training for Nurses
- Carry out the bedside pre-transfusion checks
- Recognise signs of an acute transfusion reaction
- Activate and support your major haemorrhage protocol without delay
Last reviewed Oct 2026
Safe handling and administration of systemic anticancer therapy
Oncology and haematology nurses · Clinical Skills Training for Nurses
- Name how staff can be exposed to cytotoxic drugs and use the controls
- Recognise a possible extravasation or infusion reaction
- Treat suspected neutropenic sepsis as an emergency
Last reviewed Oct 2026
Prehospital triage, haemorrhage control and safe patient moving
EMTs · Clinical Skills Training for Nurses
- Check scene safety, send an early scene report
- Control life-threatening limb bleeding with an escalating approach
- Apply avoid, assess, reduce to lifting and moving patients
Last reviewed Oct 2026
Radiation protection and MRI safety
Radiographers and assistant practitioners · Clinical Skills Training for Nurses
- Explain which imaging uses ionising radiation
- Describe who refers, justifies and carries out an exposure
- Use time, distance and shielding, wear protective equipment
Last reviewed Oct 2026
Clinical reasoning and structured case presentation
Junior doctors · Nursing Professional Development
- Explain how diagnostic error happens and take a structured history
- Build a differential diagnosis and guard against premature closure
- Choose investigations that will change management, justify imaging
Last reviewed Oct 2026
Stroke, falls, delirium and dementia care
Ward and care-home staff · Clinical Skills Training for Nurses
- Recognise a possible stroke using FAST
- Tell delirium from dementia, spot hypoactive delirium
- Use a person-centred approach to understand distress in dementia
Last reviewed Oct 2026
Pain, opioid safety and end-of-life care
Registered nurses · Clinical Skills Training for Nurses
- Choose a pain assessment approach that fits the person
- Recognise common opioid side effects and signs of toxicity
- Offer simple non-drug comfort measures alongside prescribed treatment
Last reviewed Oct 2026
Insulin safety and managing hypo- and hyperglycaemia
Ward nurses · Clinical Skills Training for Nurses
- Name the main insulin types and give insulin safely
- Check capillary blood glucose and ketones
- Recognise signs of DKA and HHS and escalate straight away
Last reviewed Oct 2026
ECG rhythm recognition for nurses and first responders
Telemetry · Clinical Skills Training for Nurses
- Place the electrodes for a standard 12-lead ECG
- Recognise a slow rhythm or heart block that needs escalation
- Sort a fast rhythm by narrow or broad QRS and regular or irregular
Last reviewed Oct 2026
Valid consent, breaking bad news and just culture
All clinicians · Nursing Professional Development
- Explain what makes consent valid, discuss material risks
- Share the information needed for care
- Plan and deliver bad news using the six SPIKES steps
Last reviewed Oct 2026
Safe use of AI and digital tools in clinical practice
Clinicians · Nursing Professional Development
- Use electronic records and secure messaging
- Check and correct AI scribe output
- Keep patient data out of unapproved AI tools
Last reviewed Oct 2026
Pre-analytical quality: Specimen collection, labelling and transport
Phlebotomists · Clinical Skills Training for Nurses
- Fill tubes in the correct order of draw and mix them correctly
- Prevent haemolysis and the other common reasons a sample is rejected
- Take blood cultures with the right volume and without contamination
Last reviewed Oct 2026
Antimicrobial stewardship: Start smart, review and talk about antibiotics
Doctors and non-medical prescribers · Clinical Skills Training for Nurses
- Explain why antimicrobial resistance matters
- Start antibiotics smartly
- Review antibiotics at 48 to 72 hours with a clear CARES decision
Last reviewed Oct 2026
Pharmacovigilance and adverse event reporting
All staff · HIPAA & Healthcare Compliance Training
- Recognise an adverse event, a serious adverse event
- Pass safety information on with the minimum information
- Explain why agreements with partners
Last reviewed Oct 2026
Good clinical practice for clinical research staff
Research nurses · HIPAA & Healthcare Compliance Training
- Take part in the informed consent process correctly
- Keep source records that are attributable, legible, contemporaneous
- Record protocol deviations and prepare for monitoring, audits
Last reviewed Oct 2026
Long-term condition reviews in primary care: Blood pressure, inhalers and heart failure
Practice nurses · Clinical Skills Training for Nurses
- Take and record an accurate clinic blood pressure
- Check inhaler technique and run the core checks of an asthma review
- Coach a person with heart failure on self-care
Last reviewed Oct 2026
Dental and eye-care practice team essentials
Dental nurses · Clinical Skills Training for Nurses
- Put the instrument decontamination cycle in the right order
- Give consistent, evidence-based oral-health advice on toothbrushing
- Set up, run and close a clinic session safely
Last reviewed Oct 2026
Health promotion and disease surveillance for community health teams
Community health workers · Clinical Skills Training for Nurses
- Hold a very brief health promotion conversation that agrees a goal
- Deliver very brief advice on smoking and screen
- Involve community members in planning and running health initiatives
Last reviewed Oct 2026
Mental health first response: Risk conversations, substance use and naloxone
Front-line clinical staff · Clinical Skills Training for Nurses
- Recognise common signs of depression, anxiety, psychosis and delirium
- Ask directly and compassionately about suicide
- Treat sudden behaviour change as possibly physical
Last reviewed Oct 2026
Medical terminology and vital signs for New healthcare staff
New healthcare assistants and support workers · Nursing Professional Development
- Break a medical word into prefix, root and suffix
- Link common word roots to the right body system
- Name the six NEWS2 measurements, record them accurately
Last reviewed Oct 2026
Clinical documentation and coding standards
Clinical coders · Nursing Professional Development
- Describe what makes a clinical record entry complete, accurate
- Decide when comorbidities, complications
- Write a compliant, non-leading query and take part in coding audit
Last reviewed Oct 2026
Medical emergencies in clinics, dental practices and pharmacies (anaphylaxis, fainting and collapse)
Dental teams · Clinical Skills Training for Nurses
- Tell a simple faint from anaphylaxis or a more serious collapse
- Find, check and keep ready the emergency drugs and kit
- Call for help with clear directions and start CPR and the AED
Last reviewed Oct 2026
Responsible lending, credit assessment and collections
Loan officers · Banking & Financial Services Training
- Put the stages of the credit lifecycle in order
- Carry out an affordability check using stated income, commitments
- Treat borrowers fairly at every stage
Last reviewed Oct 2026
Investment advice: Client risk profiling and suitability
Private bankers · Banking & Financial Services Training
- Run a client discovery conversation that captures goals, time horizon
- Match a client profile to an asset mix at a broad level and explain why
- Decide whether a recommendation is suitable, and record the reasons
Last reviewed Oct 2026
Life, health and pension advice: Needs-based selling and product rules
Insurance agents and advisers · Banking & Financial Services Training
- Identify a client's protection, savings and retirement needs
- Explain what life, health, disability and critical-illness cover does
- Describe in plain words how pensions
Last reviewed Oct 2026
General insurance product knowledge and policy servicing
Customer-service agents · Banking & Financial Services Training
- Explain how insurance works in terms of risk, premium and cover
- Describe what motor, home and liability cover usually include
- Give a plain overview of commercial and specialty lines
Last reviewed Oct 2026
Payments, cards and trade-finance operations
Operations and payments staff · Banking & Financial Services Training
- Describe accounts, deposits and the main payment instruments
- Explain the parties and steps in a card payment
- Explain how cross-border payments pass through correspondent banks
Last reviewed Oct 2026
Banking conduct, regulation and prudential risk essentials
Compliance and risk champions · Banking & Financial Services Training
- Describe the regulatory framework in outline and who supervises what
- Sort operational-risk events by category
- Explain market, liquidity and model risk in plain words
Last reviewed Oct 2026
Insurance claims handling and underwriting decisions
Claims handlers · Banking & Financial Services Training
- Explain risk selection and underwriting appetite
- Apply policy terms on endorsements, cancellation and renewal correctly
- Triage a first notice of loss
Last reviewed Oct 2026
Fraud and scam recognition for customer-facing staff
Branch and call-centre staff · Banking & Financial Services Training
- Recognise common fraud and scam types and how they reach a customer
- Spot red flags for authorised-payment scams
- Ask supportive questions of a customer who may be a victim
Last reviewed Oct 2026
Mortgage application, structuring and settlement for New brokers and processors
Mortgage brokers and loan-processing assistants · Banking & Financial Services Training
- Collect and verify application documents and spot inconsistencies
- Read a credit report and score as one input and explain it to a customer
- Structure, submit and track an application with the right evidence
Last reviewed Oct 2026
Capital markets, securities and derivatives: Desk readiness for New starters
Trainee traders and analysts · Banking & Financial Services Training
- Describe equity and debt markets, who the participants are
- Explain how bond price, yield and interest-rate risk are related
- Explain futures and options in plain words
Last reviewed Oct 2026
Running a mentoring programme: Mentor and mentee roles, matching and check-ins
Mentors · Leadership Training for Managers
- Explain how mentoring differs from coaching, training
- Describe the steps of the programme from matching to closing
- Agree goals, ground rules and a check-in rhythm with a mentoring partner
Last reviewed Oct 2026
Emotional intelligence at work: Self-management, empathy and regulation
Managers · Employee Wellness Programs
- Describe the four areas of emotional intelligence used in this course
- Recognise your own triggers and early signals in a work situation
- Apply the skills in feedback, a sales or service call
Last reviewed Oct 2026
Coaching skills for managers and team leads (GROW and coaching conversations)
Line managers · Leadership Training for Managers
- Tell coaching apart from managing, mentoring and telling
- Use the four steps of the GROW model
- Turn closed or leading questions into open, powerful questions
Last reviewed Oct 2026
Career conversations and development plans at work (paths, promotion readiness, upskilling)
Employees · Soft Skills & Career Development
- Explain how a career conversation differs from an appraisal
- Read the organisation's career paths and level expectations
- Write a development goal that is specific, evidence-based
Last reviewed Oct 2026
Working styles and team personality maps (DISC, MBTI and strengths in a team)
Teams · Soft Skills & Career Development
- Explain why people prefer to work differently
- Describe four broad style preferences used in this course
Last reviewed Oct 2026
Goal setting and personal effectiveness: SMART goals, time management and habits
All staff · Soft Skills & Career Development
- Turn a vague intention into a goal with a clear measure
- Describe the difference between an objective
- Sort tasks by urgency and importance
Last reviewed Oct 2026
Motivation and engagement: What drives you and your team
Managers · Soft Skills & Career Development
- Explain intrinsic and extrinsic motivation in plain words
- Describe autonomy, competence
- Name your own top drivers at work
Last reviewed Oct 2026
Growth mindset, confidence and learning from setbacks
All staff · Soft Skills & Career Development
- Explain fixed and growth mindset as ways of thinking about ability
- Reframe a setback or piece of feedback into a question and a next step
- Describe persistence
Last reviewed Oct 2026
Resilience, stress and wellbeing at work
All staff · Employee Wellness Programs
- Describe resilience as something that depends on the person, the work
- Recognise everyday signs of strain in yourself
- Choose one small coping or recovery step
Last reviewed Oct 2026
Job search skills: Cvs, applications and interviews (for outplacement)
Employees leaving or moving on · Soft Skills & Career Development
- Rewrite a duty-based CV line into a line that shows what you did
- Plan a simple weekly job-search routine
- Prepare interview answers using a situation, task, action
Last reviewed Oct 2026
Employability and professional conduct for graduates and interns
Interns · Soft Skills & Career Development
- Tell soft skills from hard skills and give a workplace example of each
- Apply everyday professional habits
- Use a four-step routine
Last reviewed Oct 2026
Values, purpose and meaningful work
Leadership programme participants and career workshop attendees · Soft Skills & Career Development
- Explain what a personal value is and tell a value from a goal, a rule
- Name and rank your own top work values using a simple ranking activity
- Describe where purpose and meaning can come from in a role
Last reviewed Oct 2026
Navigating change and career transitions (including AI-era reskilling)
Employees facing restructuring · Soft Skills & Career Development
- Take stock of your current skills
- List internal options during a transition
- Describe how AI is changing tasks rather than whole jobs
Last reviewed Oct 2026
Career guidance practice for advisers, teachers and job coaches
HR and L&D staff · Soft Skills & Career Development
- Match three well-known guidance ideas to what each offers a conversation
- Run a guidance conversation that is impartial, supports informed choice
- Choose open, non-leading questions
Last reviewed Oct 2026
Digital skills certification prep: ICDL, MS-CIT and IT passport
Employees · Excel & Microsoft Office Training
- Name the core skill areas of a digital skills certificate
- Recognise common online risks and respond safely
- Decide what information is personal or sensitive and how to handle it
Last reviewed Oct 2026
Microsoft 365 and google workspace collaboration basics
Staff moving to a cloud office suite or onboarding to a team's shared tools · Excel & Microsoft Office Training
- Choose the right tool for a job
- Store and find files in the cloud and use co-authoring
- Set sharing permissions so only the right people can view or edit
Last reviewed Oct 2026
Excel essentials for everyday work
Office staff · Excel & Microsoft Office Training
- Navigate a workbook and format cells, rows and columns for readability
- Enter data cleanly so that sorting, filtering and formulas work
- Build formulas with correct cell references, including fixed
Last reviewed Oct 2026
Powerpoint and presentation design skills
Professionals · Excel & Microsoft Office Training
- Structure a presentation around a purpose and a single audience action
- Use layouts, the slide master and templates for consistent slides
- Choose text size, colour and contrast that people can read
Last reviewed Oct 2026
Outlook: Email and calendar management
Office staff and managers · Excel & Microsoft Office Training
- Organise an inbox with folders, rules and categories
- Write clear emails with a useful subject, a clear request
- Send meeting invitations that work across time zones
Last reviewed Oct 2026
Power BI and data visualisation for business users
Analysts and managers · Excel & Microsoft Office Training
- Clean data in a repeatable step and link tables through key columns
- Explain what a measure is and read a basic DAX measure
- Choose a visual that fits the question
Last reviewed Oct 2026
SQL and database fundamentals for business users
Analysts · Excel & Microsoft Office Training
- Describe tables, rows, columns and keys
- Read and predict the result of a basic SELECT query
- Explain how a join combines two tables
Last reviewed Oct 2026
Computer basics for New users: Hardware, software and files
New starters · Excel & Microsoft Office Training
- Name the main parts of a computer and say what each does
- Tell hardware from software and say what an operating system does
- Save, name, find and organise files
Last reviewed Oct 2026
Emerging technology awareness: Iot, 5G and connected devices
Non-technical staff · IT Training
- Say what a connected
- Explain in plain terms how sensors, connectivity and data fit together
- Recognise the common security risks of connected devices
Last reviewed Oct 2026
Word and professional documents
Administrators and staff · Excel & Microsoft Office Training
- Use styles and a template for consistent layout
- Build headings, lists and numbering that update themselves
- Insert tables and images that are clear, captioned and accessible
Last reviewed Oct 2026
Data literacy: Reading, cleaning and questioning data
Non-analyst staff · Excel & Microsoft Office Training
- Say where a figure came from and what it does and does not cover
- Tell categories, counts and measurements apart
- Read a table or chart correctly and spot a misleading axis
Last reviewed Oct 2026
Advanced excel: Lookups, pivottables and automation
Finance · Excel & Microsoft Office Training
- Choose and predict the result of a lookup function
- Build a PivotTable that summarises a table and refresh it
- Prevent and fix bad data with validation rules, named ranges
Last reviewed Oct 2026
Basic IT troubleshooting and first-line support
Staff · IT Training
- Work through a problem in order
- Try sensible first steps for common printer, wifi
- Keep devices updated, restart them
Last reviewed Oct 2026
Internet, networks and cloud basics for non-IT staff
Office and frontline staff · Excel & Microsoft Office Training
- Tell home, office and wireless networks apart
- Explain what an IP address and DNS do
- Explain what cloud services are and where your work files live
Last reviewed Oct 2026
Digital citizenship and information literacy at work
All staff · Excel & Microsoft Office Training
- Search for and choose reliable sources for work questions
- Check who is behind a claim, what the evidence is and what others say
- Understand your online footprint and protect work
Last reviewed Oct 2026
Handling personal data day to day: Consent, minimisation, retention and sharing
All staff · Security Awareness Training
- Recognise personal data and sensitive categories in everyday work
- Collect only what you need and tell people what you do with it
- Keep personal data only as long as the retention schedule allows
Last reviewed Oct 2026
Cyber risk governance for managers and boards
Executives · Security Awareness Training
- Explain cyber risk as a business risk the board and leaders own
- Ask the five questions that show how exposed the organisation is
- Set a risk appetite and read a small set of cyber measures
Last reviewed Oct 2026
ISO/IEC 27001 and the information security management system: What every employee must know
Staff · Security Awareness Training
- Explain what an information security management system is
- Describe your role under the organisation's security policy
- Follow the acceptable use rules and classification labels
Last reviewed Oct 2026
Zero trust, cloud and vulnerability management for IT teams
IT and security operations staff; run by L&D · IT Training
- Explain zero trust in plain terms and where least privilege fits
- Apply identity-first thinking to access requests and reviews
- Describe shared responsibility in cloud services
Last reviewed Oct 2026
Secure use of generative AI: Data leaks, shadow AI and AI-enabled attacks
All staff · Security Awareness Training
- Recognise what data must never be pasted into an AI tool
- Explain shadow AI and why unapproved tools are a risk
- Spot AI-enabled scams such as cloned voices and convincing messages
Last reviewed Oct 2026
Data protection laws beyond europe: India, brazil, south africa and asia
Staff · Security Awareness Training
- Name the main data protection law in each market the organisation serves
- Compare common principles across the laws and with other regimes
- Describe roles under each law in plain words
Last reviewed Oct 2026
Passwords, passkeys and multi-factor authentication for staff
All employees · Security Awareness Training
- Create and manage strong, unique sign-ins with a password manager
- Explain multi-factor authentication and why some methods are stronger
- Use passkeys where the organisation offers them
Last reviewed Oct 2026
Cyber incident response and breach reporting for non-specialists
All staff · Security Awareness Training
- Recognise a possible incident and report it fast
- Take safe first actions and avoid destroying evidence
- Describe what happens after a report in plain words
Last reviewed Oct 2026
Secure software development: OWASP top 10 and secure coding for developers
Developers and DevOps engineers; run by L&D · IT Training
- Explain the main risk categories in the OWASP Top 10 in plain terms
- Prevent injection and broken access control in code you write
- Handle secrets, dependencies and logging safely
Last reviewed Oct 2026
Malware and ransomware: How infections spread and what to do
All employees · Security Awareness Training
- Explain how malware and ransomware reach a device
- Avoid risky downloads, attachments and removable media
- Recognise signs of infection and act within minutes
Last reviewed Oct 2026
Social engineering, fraud and deepfakes: Phone, payment and impersonation scams
Finance · Security Awareness Training
- Recognise common impersonation tactics
- Verify payment and bank detail changes through a second route
- Handle phone, message and video requests that may be cloned or faked
Last reviewed Oct 2026
Online safety and safeguarding for staff who work with children and young people
Employees · Security Awareness Training
- Explain the main online risks to children
- Use work devices and accounts safely around young people
- Keep professional boundaries on messaging and social media
Last reviewed Oct 2026
Business english core vocabulary for the working day
Non-native English speakers · Business English Courses
- Use common words for people, teams and jobs correctly
- Use words for projects, deadlines and budgets in a sentence
- Use words for customers, suppliers and markets
Last reviewed Oct 2026
Legal, finance and technical-sector english
Professionals · Business English Courses
- Use core terms for your sector accurately
- Read a clause, a report or a spec and find who must do what
- Tell apart near-synonyms that change the meaning
Last reviewed Oct 2026
Clear workplace writing in english: Emails, messages and plain wording
Non-native English speakers · Business English Courses
- Write the subject, opening, ask and close of an email
- Match formal, neutral and informal tone to the reader
- Use shorter sentences and clear linking words
Last reviewed Oct 2026
Polite, persuasive workplace conversations: Small talk, requests and respectful pushback
Non-native English speakers · Business English Courses
- Compare blunt, polite and over-polite phrasing of the same request
- Use small talk to build trust
- Ask for help and clarify without losing face
Last reviewed Oct 2026
Customer-facing english: Hospitality, tourism and service desks
Front desk · Business English Courses
- Greet, ask and confirm politely
- Handle check-in, check-out and booking exchanges
- Give directions and recommendations and answer questions
Last reviewed Oct 2026
Workplace english level check: Placement against CEFR levels
Employees whose role or promotion needs a stated English level · Business English Courses
- Describe what each level means in a working day
- Take a placement check across vocabulary, reading and listening
- Recognise common mistakes at each level
Last reviewed Oct 2026
Everyday english for frontline and New international staff
Newly arrived or frontline employees · Business English Courses
- Understand time, days and a shift schedule
- Understand money, prices and payslip words
- Follow directions and place words on site
Last reviewed Oct 2026
Running a company english programme: Goals, confidence and feedback
L&D programme owners · Business English Courses
- Explain why English programmes lose people by week six
- Set goals and a target level for each learner
- Lower barriers to speaking up
Last reviewed Oct 2026
Medical and healthcare english
Nurses · Business English Courses
- Use body, symptom and pain words
- Ask history questions that work
- Explain a test or medicine in plain words
Last reviewed Oct 2026
Meetings and calls in english
Non-native English speakers · Business English Courses
- Open a meeting with an agenda and roles
- Contribute, interrupt and clarify politely
- Open and close phone and video calls
Last reviewed Oct 2026
Job interviews and career conversations in english
Internal candidates · Business English Courses
- Answer common questions with a clear structure
- Talk about experience and strengths in clear English
- Handle tricky questions
Last reviewed Oct 2026
Business idioms, phrasal verbs and workplace jargon
Non-native English speakers · Business English Courses
- Understand idioms for starting, stopping and delaying
- Use common phrasal verbs for projects and meetings
- Choose when to use jargon and when to use plain words
Last reviewed Oct 2026
Presenting and speaking up in english
Employees · Business English Courses
- Open, signpost and close a talk
- Explain visuals and numbers in English
- Handle questions, including a hostile one
Last reviewed Oct 2026
Pronunciation and clear speech for international teams
Non-native English speakers whose accent or word stress causes misunderstanding · Business English Courses
- Tell apart sounds that change meaning
- Use word stress in common work words
- Use sentence stress and rhythm in a working day
Last reviewed Oct 2026
Aviation and maritime english: Radio phraseology and safety-critical communication
Pilots · Business English Courses
- Explain why a paraphrase can be unsafe
- Use official standard phrases and read-backs
- Say numbers and spell clearly on the radio
Last reviewed Oct 2026
Tobacco, vaping, alcohol and drugs: Awareness and your fit-for-work policy
All employees · Employee Wellness Programs
- Explain in plain words how nicotine
- Say what the fit-for-work policy asks of every employee
- Separate common myths from facts on vaping, nicotine and alcohol
Last reviewed Oct 2026
Employee wellbeing programme: Healthy habits and running a wellness week
All employees · Employee Wellness Programs
- Describe health as physical, mental and social
- Choose one small healthy habit across movement, food, sleep or stress
- Judge a piece of health information by its source, evidence and motive
Last reviewed Oct 2026
Healthy eating and nutrition literacy: Food groups, labels and fads at work
All employees; canteen · Employee Wellness Programs
- Read a food label by serving size, ingredients and the nutrition panel
- Explain why water and unsweetened drinks are everyday choices
- Plan simple, realistic meals and snacks around a work schedule
Last reviewed Oct 2026
Active lifestyle: Sitting less, moving more and exercise basics at work
All employees · Employee Wellness Programs
- Build easy movement into a desk day
- Describe strength, cardio and mobility in plain words
- Set one realistic activity goal
Last reviewed Oct 2026
Sleep, fatigue and energy at work: Healthier sleep habits and fatigue safety
All employees · Employee Wellness Programs
- Explain in plain words why sleep matters for memory, mood
- Separate common sleep myths from facts on naps, caffeine, alcohol
- Recognise fatigue risks in shift work and driving
Last reviewed Oct 2026
Clinical nutrition CPD for dietitians, nurses and care teams: Screening, feeding routes and counselling basics
Dietitians · Clinical Skills Training for Nurses
- Explain why nutritional screening is done
- Describe in plain words the difference between oral nutrition support
- Recognise why diet in conditions such as diabetes, heart disease
Last reviewed Oct 2026
Women's health, menopause and life-stage health at work: Myths, adjustments and supportive conversations
All employees; line managers · Employee Wellness Programs
- Explain in plain words that menstrual health, pregnancy
- Separate common myths from facts about menopause
- Describe how practical adjustments are requested, agreed, reviewed
Last reviewed Oct 2026
Weight management and eating behaviour: Habits, cravings and lifestyle support alongside weight-loss medication
Participants · Employee Wellness Programs
- Explain in plain words how food, drink, movement, sleep
- Tell apart physical hunger, emotional eating and habit
- Separate fad-diet claims from sustainable change
Last reviewed Oct 2026
Group health coaching programme: Weekly check-ins on goals, mindset and habits
Participants · Employee Wellness Programs
- Explain how the group check-in works
- Notice a sabotaging thought and reframe it into a kinder
- Plan energy across a working week using rest, movement
Last reviewed Oct 2026
Healthy ageing and longevity: Staying well in later working life and retirement
Employees · Employee Wellness Programs
- Describe in plain words some common changes that come with age
- Name everyday habits that support bones, joints and balance
- Test a claim about supplements or "anti-ageing" products with questions
Last reviewed Oct 2026
Mental performance for teams: Pressure, resets and confidence in high-stakes work
Teams working under pressure · Employee Wellness Programs
- Explain how pressure can help and hinder
- Use a short reset routine after a mistake
- Separate trusting a well-prepared instinct from acting on impulse
Last reviewed Oct 2026
Data and AI platform onboarding and certification readiness: Lakehouse, warehouse and BI
Data engineers · IT Training
- Describe workspaces, lakehouses and warehouses and when to use each
- Choose an ingestion and transformation approach for a stated source
- Explain batch versus streaming and pick one for a use case
Last reviewed Oct 2026
Enterprise application training and release enablement: ERP, CRM and HR systems
Finance · IT Training
- Explain why the system changed and what it means for your role
- Walk through order to cash and procure to pay in order
- Avoid common master data mistakes
Last reviewed Oct 2026
ITIL 4 and IT service management: Incident, problem and change on the service desk
Service-desk agents · IT Training
- Describe the service value system and four dimensions in plain terms
- Apply the guiding principles to a service-desk story
- Tell incident, problem and change apart and route each
Last reviewed Oct 2026
IT security practitioner skills: Certification prep and security operations
Security analysts · IT Training
- Describe threats, vulnerabilities and attack stages
- Explain identity, access and certificate management basics
- Triage an alert in a detection and response workflow
Last reviewed Oct 2026
AWS cloud foundations and associate-level certification prep
Cloud engineers · IT Training
- Describe the core services
- Explain identity and access management and shared responsibility
- Design for resilience and weigh the cost
Last reviewed Oct 2026
Linux, server and virtualisation administration
System administrators · IT Training
- Manage users, files and permissions
- Control processes and services and read logs
- Explain storage, filesystems and backup
Last reviewed Oct 2026
Devops, CI/CD, containers and kubernetes for delivery teams
Developers · IT Training
- Describe the delivery pipeline and DevOps culture
- Explain continuous integration and version control habits
- Describe containers and orchestration and their trade-offs
Last reviewed Oct 2026
Software vendor product certification and partner enablement
Partner sales engineers · IT Training
- Describe the product, its market and where it fits
- Explain architecture and key components
- Outline installation and configuration steps
Last reviewed Oct 2026
Cloud concepts for non-specialists: Migration, shared responsibility and finops
Business and IT managers · IT Training
- Describe cloud service and deployment models in plain terms
- Explain shared responsibility between provider and customer
- Weigh the reasons, risks and costs of moving to the cloud
Last reviewed Oct 2026
Network engineering and networking certification prep
Network engineers · IT Training
- Explain network models, addressing and subnetting
- Describe switching, routing and wireless basics
- Explain VPN, firewall and segmentation
Last reviewed Oct 2026
Microsoft azure administrator, architect and developer certification prep
Cloud administrators · IT Training
- Describe identity, governance and resource organisation
- Choose storage and compute for a stated need
- Explain virtual networking and connectivity
Last reviewed Oct 2026
IT governance, enterprise architecture and IT audit frameworks: COBIT and TOGAF
IT managers · IT Training
- Explain why IT governance matters
- Describe governance and management objectives
- Order the phases of an architecture development method
Last reviewed Oct 2026
IT support and helpdesk fundamentals
First-line support staff · IT Training
- Identify common hardware and mobile devices
- Recognise common operating system faults
- Explain storage and RAID levels in plain terms
Last reviewed Oct 2026
Microsoft 365, power platform and endpoint management adoption
IT administrators · IT Training
- Explain what changes in the migration
- Share files and set permissions in the collaboration workspace
- Build a simple low-code app or automated flow for a small task
Last reviewed Oct 2026
First-time manager essentials: Stepping up from colleague to team leader
New and newly promoted team leaders · Leadership Training for Managers
- Sort tasks into "my job now" and "my old job"
- Plan regular one-to-ones, manage your own workload
- Build a simple first-90-days plan with three conversations, three habits
Last reviewed Oct 2026
Leading organisational change: Helping your team through transformation
Managers · Leadership Training for Managers
- Explain three common reasons change programmes fail
- Describe how people typically respond to change over time
- Communicate a change clearly, repeatedly and in both directions
Last reviewed Oct 2026
Leadership styles: Matching your approach to the person and the task
Managers and aspiring leaders on a leadership development programme · Leadership Training for Managers
- Explain the difference between managing and leading
- Describe four common styles
- Match a style to a person's experience
Last reviewed Oct 2026
Leader as coach: Coaching conversations for managers
Managers · Leadership Training for Managers
- Tell coaching apart from telling, mentoring and managing, and choose
- Run a coaching conversation using the four steps of the GROW model
- Ask open questions and listen actively without rescuing
Last reviewed Oct 2026
Leading high-performing teams: Roles, trust and rhythm
Team leaders and managers · Leadership Training for Managers
- Describe what high-performing teams have in common
- Agree clear roles, goals and ways of working in a short team charter
- Build trust through small, repeated habits
Last reviewed Oct 2026
Leadership self-assessment and 360 feedback debriefs: Turning results into action
Participants · Leadership Training for Managers
- Explain what a 360 or self-assessment can and cannot tell you
- Read a feedback report for themes, gaps between self and others
- Respond to difficult feedback calmly and without defensiveness
Last reviewed Oct 2026
Sector leadership: Healthcare, education and community organisations
Clinical · Leadership Training for Managers
- Describe how leading in care, education
- Lead teams with strong professional identities and shared values
- Balance mission, safety and limited resources when deciding
Last reviewed Oct 2026
Leadership communication and influence without authority
Managers · Leadership Training for Managers
- Explain how influence works without formal authority
- Build a case that connects to what the other person cares about
- Map stakeholders and choose how to engage each
Last reviewed Oct 2026
Delegation that works: Handing over tasks and outcomes
Managers and team leads · Leadership Training for Managers
- Explain why managers hold on to work and what it costs the team
- Choose what to delegate, to whom and at what level of freedom
- Brief a task so the outcome, limits and check-in points are clear
Last reviewed Oct 2026
Feedback and difficult conversations for managers
Managers and team leads · Leadership Training for Managers
- Explain why timely, specific feedback helps and why we avoid giving it
- Give feedback using a simple structure
- Prepare and open a difficult conversation calmly
Last reviewed Oct 2026
Performance management for leaders: Goals, okrs and accountability
Managers · Leadership Training for Managers
- Explain how goals, check-ins, feedback
- Write clear goals and objectives with measurable results
- Run regular check-ins that keep goals live
Last reviewed Oct 2026
Self-leadership: Mindset, personal brand and leader identity
Aspiring and current leaders · Leadership Training for Managers
- Describe self-leadership and why it comes before leading others
- Name your values and strengths and how they show up in your work
- Recognise unhelpful thinking and use a growth mindset
Last reviewed Oct 2026
Motivating and engaging your team
Managers and team leads · Leadership Training for Managers
- Explain what drives motivation at work
- Use meaningful work, autonomy, growth
- Lead people of different ages and tenures without stereotypes
Last reviewed Oct 2026
HR and employment-law basics for managers: What you handle and when to call HR
Managers · HR Compliance Training for Managers
- Describe what a manager handles day to day and what belongs to HR
- Run fair, consistent hiring conversations and onboarding steps
- Handle leave and absence requests according to policy
Last reviewed Oct 2026
Agile, strategic and AI-era leadership
Senior managers and leaders preparing for digital, agile or AI-enabled ways of working · Leadership Training for Managers
- Describe agile principles in plain terms and where they help or do not
- Think strategically
- Lead a team through new tools and technology
Last reviewed Oct 2026
Leading through stress: Team wellbeing, psychological safety and resilience
Managers and team leads · Leadership Training for Managers
- Spot early signs of stress and overload in your team and in yourself
- Start a supportive conversation and signpost to help
- Adjust workload, priorities and expectations fairly
Last reviewed Oct 2026
Ethical leadership and building trust
Managers and leaders · Leadership Training for Managers
- Describe what ethical leadership looks like day to day
- Use a simple method to decide when the right thing is unclear
- Respond well when someone raises a concern
Last reviewed Oct 2026
Safety leadership: Visible commitment from supervisors and managers
Supervisors and managers on operational sites · Leadership Training for Managers
- Describe how supervisors and managers shape safety behaviour on site
- Show visible commitment through conversations, walkarounds
- Hold a short safety conversation and a toolbox talk
Last reviewed Oct 2026
Mentoring programmes: Training mentors and mentees
Employees volunteering as mentors · Leadership Training for Managers
- Explain what mentoring is, what it is not
- Prepare for and run a first mentoring meeting with agreed expectations
- Mentors
Last reviewed Oct 2026
Inclusive and cross-cultural leadership
Managers · Leadership Training for Managers
- Describe inclusive leadership and why it helps teams perform
- Spot bias in everyday decisions and slow down to check them
- Run meetings and give opportunities in ways that include everyone
Last reviewed Oct 2026
Emotional intelligence and compassionate leadership
Managers and senior leaders · Leadership Training for Managers
- Describe emotional intelligence in four parts
- Notice your own emotions and triggers and pause before you react
- Read others' emotions and respond with empathy
Last reviewed Oct 2026
Decision-making, prioritisation and time management for leaders
Managers · Leadership Training for Managers
- Explain why leaders overload and the cost to the team
- Prioritise with a simple urgent/important method
- Make decisions with a repeatable method
Last reviewed Oct 2026
Leading remote and hybrid teams
Managers · Leadership Training for Managers
- Describe what changes when a team is remote or hybrid
- Set team agreements for communication, availability and meetings
- Build trust and connection at a distance
Last reviewed Oct 2026
Ethical market research: Running compliant surveys and focus groups with consent and integrity
Market researchers · Marketing Courses
- Explain why honest purpose, voluntary participation
- Describe what makes consent valid for research participants
- Design a survey that is neutral, honest about its purpose
Last reviewed Oct 2026
Planning, producing and measuring social media content that builds community and delivers results
Social media managers · Marketing Courses
- Set a social goal that links to a business aim
- Build a month plan around three to five content pillars
- Write a strong opening hook and caption for a given audience and format
Last reviewed Oct 2026
Customer insight in practice: Segmentation, personas and the buying journey
Marketers · Marketing Courses
- Choose a segmentation basis
- Pick which segments to serve using size, fit and reachability
- Build a persona from data, with needs, pain points and triggers
Last reviewed Oct 2026
SEO and search visibility essentials for content and web teams in the AI search era
SEO specialists · Marketing Courses
- Describe in plain words how search engines find
- Match a page to the search intent behind a keyword
- Apply an on-page checklist to titles, headings, structure
Last reviewed Oct 2026
Brand positioning and messaging: From value proposition to consistent market story
Brand managers · Marketing Courses
- Define positioning as audience, category and competitive frame
- Identify a real differentiator, backed by evidence
- Write a value proposition that states who, what problem, what benefit
Last reviewed Oct 2026
Running paid search and paid social campaigns: Structure, bidding, creative and reporting
Performance marketers · Marketing Courses
- Explain in plain words how search and social auctions decide
- Structure an account around goals, themes and audiences, and say
- Choose bidding and budget settings that fit the goal
Last reviewed Oct 2026
From creative brief to persuasive copy: Message development for brand teams
Copywriters · Marketing Courses
- Turn a vague request into a one-page creative brief with audience
- Choose a rational, emotional or mixed appeal to suit the audience
- Structure a short piece of copy with AIDA
Last reviewed Oct 2026
From market analysis to marketing plan: Competitor intelligence for practical decisions
Marketing managers · Marketing Courses
- Explain why situation analysis comes
- Sort external findings into PESTEL factors
- Profile direct, indirect and emerging competitors
Last reviewed Oct 2026
Planning marketing campaigns: From funnel design to measurable kpis
Campaign managers · Marketing Courses
- Write a campaign objective that is specific, measurable
- Map a customer funnel from awareness to retention
- Choose channels and split a fixed budget with reasons, not habit
Last reviewed Oct 2026
Marketing fundamentals for non-marketers and New hires: Customers, value and the marketing mix
New marketers · Marketing Courses
- Explain in plain words what marketing is and is not
- Describe a customer need, a segment and a target audience
- Apply the marketing mix
Last reviewed Oct 2026
Reading marketing metrics: Web analytics, attribution and true campaign return
Marketing analysts · Marketing Courses
- Choose KPIs that match an objective
- Explain events, conversions and campaign tagging
- Read a traffic and behaviour report and find where visitors drop off
Last reviewed Oct 2026
Applying brand guidelines correctly: Logo, colour, typography and tone of voice standards
Anyone · Marketing Courses
- Explain why brand consistency matters and who is responsible for it
- Spot and fix common logo misuse
- Apply the approved colour palette, fonts and contrast rules
Last reviewed Oct 2026
Sector marketing essentials for tourism, hospitality and non-profit outreach teams
Marketers · Marketing Courses
- Explain how marketing for a destination, a venue
- Segment visitors, guests, donors or supporters by need
- Write a one-line positioning statement for a destination
Last reviewed Oct 2026
PR crisis communications: Planning, media readiness and ethical practice
PR and communications professionals · Marketing Courses
- Describe the parts of a crisis communications plan
- Map stakeholders and rank who to inform first in the opening hour
- Draft a holding statement that is honest, brief and does not speculate
Last reviewed Oct 2026
Know your brand: Induction on purpose, values and promise for every employee
All employees and new hires · Marketing Courses
- Explain why brand matters to every role, not just marketing
- Describe the organisation's purpose, promise
- Turn each value into a concrete everyday behaviour in your own role
Last reviewed Oct 2026
Content marketing and editorial calendar planning for brand and blog teams
Content marketers · Marketing Courses
- Link content to a business goal, an audience and a funnel stage
- Match formats and channels to audience stage and team capacity
- Keep one brand voice across platforms while adapting the format
Last reviewed Oct 2026
Consent-led marketing data: Email, cookies, tracking and remarketing compliance essentials
Email · Marketing Courses
- Explain why consent and honest data use matter for trust
- Describe, in principle, how opt-in
- Decide whether a cookie, pixel or tag needs consent before it runs
Last reviewed Oct 2026
Influencer and sponsored-content disclosure: Staying compliant across the US, UK and EU
Social · Marketing Courses
- Explain why disclosure matters for audience trust
- Describe in principle what the US, UK and EU frameworks expect
- Decide whether a post has a material connection
Last reviewed Oct 2026
Managing online reputation, reviews and local presence across multiple business locations
Local marketers · Marketing Courses
- Keep every site's listing details accurate
- Ask customers for reviews fairly
- Reply to praise, criticism and abuse in a consistent, calm brand voice
Last reviewed Oct 2026
Naming, trademark basics and rebranding: Running a brand refresh without legal missteps
Brand managers · Marketing Courses
- Explain the difference between a brand, a product name and a trade mark
- Rank candidate names by distinctiveness
- Explain that trade mark rights are tied to a territory
Last reviewed Oct 2026
Responsible and ethical marketing: Practical judgement for brand and campaign teams
Marketers and brand managers · Marketing Courses
- Explain why responsible marketing protects trust and brand value
- Describe the core principles of advertising self-regulation
- Spot claims or disclosures that could mislead
Last reviewed Oct 2026
Advertising law essentials: Truthful claims and compliant price promotions for marketing teams
Marketers · Marketing Courses
- Explain who regulates advertising claims
- Apply the core test
- Recognise when a claim needs evidence on file before launch
Last reviewed Oct 2026
Employer brand and recruitment marketing: Attracting talent fairly, credibly and lawfully
HR business partners · Marketing Courses
- Map where candidates form perceptions across the candidate journey
- Keep recruitment content authentic
- Handle pay information in adverts
Last reviewed Oct 2026
Running marketing automation platforms: Lead nurturing, data hygiene and campaign operations in practice
Marketing operations and CRM specialists · Marketing Courses
- Describe how the automation platform, the CRM
- Explain the lead lifecycle and write a simple scoring
- Design a nurture journey with a clear trigger, segment, timing
Last reviewed Oct 2026
Measuring customer satisfaction and brand health: From survey design to action
CX · Marketing Courses
- Explain what satisfaction, loyalty, awareness
- Choose a metric that fits a business question
- Spot leading, loaded, double-barrelled and unclear survey questions
Last reviewed Oct 2026
Employee social media policy and building a credible professional online presence
Consultants · Marketing Courses
- Disclose your employment or connection
- Spot confidential, client and personal data in a draft post
- Write a clear, accurate and consistent professional profile
Last reviewed Oct 2026
Channel management and retail merchandising standards for trade marketing and field sales teams
Trade marketers · Marketing Courses
- Compare routes to market and choose a sensible mix for a product
- Apply visual merchandising basics
- Read a retailer planogram and display standard
Last reviewed Oct 2026
Preceptorship and New nurse onboarding: Safe transition to independent practice
Preceptors · Nursing Professional Development
- Describe the roles of preceptor, preceptee and manager
- Follow a staged plan from supervised to independent practice
- Give specific, timely and kind feedback at the bedside
Last reviewed Oct 2026
Charge nurse essentials: Leading the shift, staffing, quality and evidence
Newly appointed and aspiring charge nurses · Nursing Professional Development
- Describe the accountability of the charge nurse and decide what can
- Match staff skill mix to patient needs
- Read unit quality data
Last reviewed Oct 2026
Infection prevention and control: Hand hygiene, PPE and precautions for nurses and care staff
Registered nurses · Clinical Skills Training for Nurses
- Explain why standard precautions apply to every patient
- Identify the five moments for hand hygiene and choose between hand rub
- Choose PPE for the task and put it
Last reviewed Oct 2026
Pressure injury prevention and wound care competency for nurses and care staff
Registered nurses · Clinical Skills Training for Nurses
- Explain how pressure and shear damage skin
- Use the local risk assessment tool
- Carry out and record a prevention bundle
Last reviewed Oct 2026
Safe IV therapy, infusion pumps and vascular access care for nurses
Registered and enrolled nurses · Clinical Skills Training for Nurses
- Read and record fluid balance accurately and recognise
- Check and programme an infusion pump against the prescription
- Carry out the identification and pre-transfusion checks
Last reviewed Oct 2026
Safe medication administration and high-alert medicines for registered nurses
Registered nurses · Clinical Skills Training for Nurses
- Carry out the checks before every dose in the right order
- Read an order for missing or ambiguous parts and clarify before giving
- Explain what makes a medicine high alert
Last reviewed Oct 2026
Recognising and escalating the deteriorating patient: Early warning scores for nurses
Registered nurses · Clinical Skills Training for Nurses
- Explain why patients deteriorate and why signs are missed
- Take accurate vital signs, avoid common errors
- Use the local early warning score to decide the response
Last reviewed Oct 2026
Falls prevention and safe patient handling: Assessing risk, moving and transferring patients safely
Registered nurses · Clinical Skills Training for Nurses
- Explain why falls matter and name the main fall risk factors
- Use the local falls risk tool, re-assess at the triggers
- Choose the right handling equipment from a mobility assessment
Last reviewed Oct 2026
Perioperative safety: Time-out, counts, asepsis and fire risk for theatre nurses
Registered nurses · Clinical Skills Training for Nurses
- Carry out your part of sign-in, time-out and sign-out
- Describe when counts are done, what to do about a discrepancy
- Protect the sterile field and recognise and report an asepsis breach
Last reviewed Oct 2026
Oxygen therapy, tracheostomy care and blood gas interpretation: Safe practice for ward nurses
Registered nurses and healthcare assistants on acute wards · Clinical Skills Training for Nurses
- Assess breathing and recognise deterioration, and escalate
- Treat oxygen as a prescribed medicine
- Carry out routine tracheostomy checks, and in an emergency call for help
Last reviewed Oct 2026
Recognising and escalating obstetric emergencies and newborn deterioration: Perinatal competency for nurses
Registered nurses and midwives on labour, postnatal and neonatal units, preceptors · Clinical Skills Training for Nurses
- Recognise the warning signs of a woman or baby who is deteriorating
- Take the first safe actions in a suspected haemorrhage
- Monitor a woman receiving an oxytocic infusion
Last reviewed Oct 2026
Therapeutic communication, dignity, consent and accurate documentation for nursing teams
Registered nurses · Nursing Professional Development
- Use open, respectful communication techniques
- Explain the steps of valid consent in plain language
- Write clinical notes that are clear, factual, timely and attributable
Last reviewed Oct 2026
Licensure exam readiness for internationally educated and New-graduate nurses: Structured employer-led preparation
Internationally educated and new-graduate nurses employed or being onboarded by a hospital · Nursing Professional Development
- Describe how the exam is organised by client need category
- Recognise the item types you will meet and read each stem carefully
- Apply a clinical judgement model
Last reviewed Oct 2026
Delegation, prioritisation and clinical judgement in practice for registered nurses and care teams
Registered nurses · Nursing Professional Development
- Describe your scope of practice and say what you can do
- Delegate a task using the five rights
- Rank patients and tasks by urgency and explain why
Last reviewed Oct 2026
Safe discharge planning and care transitions for ward nurses and nurse educators
Registered nurses · Nursing Professional Development
- Start discharge planning at admission and identify a patient's needs
- Take part in medication reconciliation
- Coordinate transport, equipment, home care and community referrals
Last reviewed Oct 2026
Continence, catheter and stoma care in long-term and home settings: Safe practice for nurses
Registered and enrolled nurses · Clinical Skills Training for Nurses
- Assess continence and bowel function and record what you find
- Describe the principles of urinary catheter care that reduce infection
- Describe stoma care and how to protect the surrounding skin
Last reviewed Oct 2026
Cardiac rhythm recognition and haemodynamic monitoring competency for ward and critical care nurses
Registered nurses on telemetry, step-down, high dependency, recovery and cardiac wards · Clinical Skills Training for Nurses
- Set up continuous monitoring, prepare the skin
- Analyse a rhythm strip with a fixed routine
- Recognise a patient who is unstable or in cardiac arrest
Last reviewed Oct 2026
Recognising and responding to stress, moral injury and violence: Acute care nurse wellbeing
Registered nurses · Nursing Professional Development
- Recognise signs of burnout, compassion fatigue
- Describe peer support and a structured debrief
- Raise a concern when care feels unsafe or conflicts with your values
Last reviewed Oct 2026
Structured clinical handover and escalation using SBAR for nursing teams
Registered nurses · Nursing Professional Development
- Explain why handovers fail and what a good handover contains
- Structure a handover or an escalation call in SBAR
- Carry out a bedside handover that involves the patient
Last reviewed Oct 2026
Preventing central line and urinary catheter infections: Bundle practice for nurses
Registered nurses · Clinical Skills Training for Nurses
- Explain how a care bundle works and why each element matters
- Describe the central line maintenance bundle
- Access a line safely, including scrubbing the hub
Last reviewed Oct 2026
Safe EHR use and clinical system downtime procedures for nurses
Registered and enrolled nurses · Nursing Professional Development
- Document accurately and safely in the electronic record
- Apply the checks and safeguards built into electronic prescribing
- Follow the local downtime routine
Last reviewed Oct 2026
Recognising delirium and supporting people with dementia: Person-centred care for nursing teams
Registered nurses · Clinical Skills Training for Nurses
- Tell delirium, dementia and low mood apart in broad terms
- Use the local screening tool and escalate suspected delirium promptly
- Communicate respectfully and support choice and consent in personal care
Last reviewed Oct 2026
Palliative and end-of-life nursing care: Competency validation for ward and care-home nurses
Registered nurses · Clinical Skills Training for Nurses
- Describe palliative care and end-of-life care, and who is involved
- Recognise that a patient may be dying, tell the responsible clinician
- Provide and escalate comfort care for common symptoms under local policy
Last reviewed Oct 2026
Emergency department triage: Safe, consistent acuity assignment for nurses
Registered nurses · Clinical Skills Training for Nurses
- Spot danger signs and time-critical presentations and act on them first
- Adapt triage to special populations and settings
- Describe the principles of mass-casualty triage
Last reviewed Oct 2026
Paediatric assessment and family-centred care: Evidencing safe practice for ward nurses
Registered nurses · Clinical Skills Training for Nurses
- Assess a child in an age-appropriate way
- Recognise developmental red flags
- Choose and document a pain tool suited to the child's age and ability
Last reviewed Oct 2026
Suicide risk assessment and therapeutic engagement for mental health nurses
Registered nurses and healthcare assistants · Clinical Skills Training for Nurses
- Use respectful, non-judgemental language
- Recognise risk and protective factors and warning signs
- Ask directly about suicidal thoughts
Last reviewed Oct 2026
Stroke recognition and neurological observations: Bedside competency for registered nurses
Registered nurses and newly qualified nurses on acute, medical, emergency and stroke wards · Clinical Skills Training for Nurses
- Recognise the signs of a suspected stroke, note the time last known well
- Know when to do neurological observations, what to record
- Score the Glasgow Coma Scale components
Last reviewed Oct 2026
Safe drug dosage and infusion rate calculation for nurses: Workplace competency
Registered nurses · Clinical Skills Training for Nurses
- Explain why calculation errors harm patients
- Convert between grams, milligrams, micrograms and millilitres safely
- Follow the steps for working out a dose from a prescription
Last reviewed Oct 2026
Nursing assistant and care aide competency checks: Daily living, vital signs and safe care
Nursing assistants · Clinical Skills Training for Nurses
- Describe your role, work within it and tell the nurse
- Give personal care with dignity, check skin and report changes
- Support eating and drinking safely
Last reviewed Oct 2026
Front-end engineering standards: HTML, CSS, javascript and typescript in practice
Front-end and web developers · Software Development Courses
- Explain how JavaScript changes the page
- Choose when a framework component helps and when plain markup is enough
- Apply basic performance and responsive checks before a change ships
Last reviewed Oct 2026
Logging, error handling and observability standards for developers
Developers on enterprise platforms and the code reviewers · Software Development Courses
- Write a log line that a stranger can act
- Name the data that must never reach a log
- Handle an error so the next person can find the cause
Last reviewed Oct 2026
Enterprise platform developer onboarding: Your first safe change to a business platform
New developers joining a team that builds on a configurable business platform · Software Development Courses
- Describe the platform's main objects
- Choose the right layer for a change
- Use the configuration repository
Last reviewed Oct 2026
API design and microservices standards: REST, openapi and events
Back-end engineers · Software Development Courses
- Match an operation to the right HTTP method and status code
- Describe an API in a contract-first way
- Version and change an API without breaking existing callers
Last reviewed Oct 2026
Software testing, TDD and test automation in practice
Developers · Software Development Courses
- Classify tests as unit, integration or end-to-end
- Write a clear test case with a precondition, steps
- Practise test-driven development in small steps
Last reviewed Oct 2026
Database design, normalisation and data integrity for developers
Developers · Software Development Courses
- Identify update, insert and delete anomalies in a table design
- Choose keys and relations that keep records consistent
- Explain transactions and what can go wrong without them
Last reviewed Oct 2026
Java engineering onboarding: Object-oriented design, collections and common mistakes
New Java developers · Software Development Courses
- Explain classes, objects and encapsulation
- Choose between inheritance, interfaces and composition for a given need
- Pick the right collection and avoid shared mutable state bugs
Last reviewed Oct 2026
Requirements, UML modelling and software documentation
Business analysts · Software Development Courses
- Classify requirements as functional or non-functional
- Write a user story with clear acceptance criteria
- Choose a UML diagram
Last reviewed Oct 2026
Code review, clean code and design patterns
Junior and mid-level developers · Software Development Courses
- Write readable code
- Name common code smells and pick a matching refactoring move
- Explain the five SOLID principles with one example each
Last reviewed Oct 2026
Agile delivery, CI/CD and devops basics for software teams
Developers · Software Development Courses
- Describe who owns what in the Scrum events and artefacts
- Explain continuous integration and delivery and order a release pipeline
- Decide when a feature flag is safer than a long-lived branch
Last reviewed Oct 2026
Data analysis code for analysts: Cleaning, reproducibility and responsible data collection
Analysts · Excel & Microsoft Office Training
- Load a dataset and find missing, duplicate and inconsistent values
- Make an analysis reproducible
- Decide whether collecting data from an external source is allowed
Last reviewed Oct 2026
Mobile app development and release standards for android and ios teams
Android and iOS developers and QA engineers · Software Development Courses
- Match mobile app lifecycle events to the right callback
- Choose safe local storage for different kinds of data
- Avoid threading and concurrency mistakes on the main thread
Last reviewed Oct 2026
PLC and embedded programming for industrial automation: IEC 61131-3 in practice
Automation and OT engineers · Software Development Courses
- Explain the PLC scan cycle and how it affects when outputs change
- Design a simple sequential control as states and transitions
- Test a program and commission it safely, with stops and permits in place
Last reviewed Oct 2026
SQL for business analysts: Pulling and checking your own data
Analysts and operations · Excel & Microsoft Office Training
- Write SELECT queries with filtering, sorting and basic functions
- Join tables without duplicating rows and choose the right join type
- Summarise with GROUP BY and read a simple window function
Last reviewed Oct 2026
Python for business automation and data scripts
Finance · Excel & Microsoft Office Training
- Read and predict short Python scripts using variables, types and strings
- Use lists, tuples and loops to process repeated work
- Write a small function to avoid repeating yourself
Last reviewed Oct 2026
Scripting and automation for IT and business: Shell, powershell, bash and VBA
Sysadmins · Excel & Microsoft Office Training
- Use variables, conditions and loops in a shell script
- Filter and read text safely with common command-line tools
- Write spreadsheet macros that do not surprise the next user
Last reviewed Oct 2026
Choosing a language or technology stack: Documented technology decisions
Tech leads · Software Development Courses
- Set decision criteria before comparing options
- Weigh licence, support, cost and team skills for each option
- Score options with a simple weighted table and explain the result
Last reviewed Oct 2026
Building and reviewing machine learning models responsibly
Data scientists · Software Development Courses
- Split data into training, validation and test sets
- Describe bias, drift and how to monitor for them after release
- Document a model so a reviewer can judge it
Last reviewed Oct 2026
Using AI coding assistants and agents responsibly
All developers and the team leads · Software Development Courses
- Describe what coding assistants and agents do well and where they fail
- Decide what code and data may be put into a prompt
- Review AI-written code for correctness, security and licence risk
Last reviewed Oct 2026
Secure coding fundamentals: OWASP top 10, input validation and least privilege
Developers on web and back-end teams · Software Development Courses
- Explain the main OWASP Top 10 risks in plain language
- Validate input and encode output so that user data is never run as code
- Handle authentication, sessions and secrets safely in code
Last reviewed Oct 2026
Algorithms, data structures and complexity for working engineers
New engineers · Software Development Courses
- Describe running time growth in plain language
- Choose between searching and sorting approaches for a given size
- Pick a list, stack, queue, hash table or tree for a stated use
Last reviewed Oct 2026
Programming logic for non-developers: Flowcharts, conditions and low-code automation
Business analysts · Excel & Microsoft Office Training
- Describe variables and data types with business examples
- Build a decision with if and else and check it with edge cases
- Predict the result of a loop and avoid infinite repetition
Last reviewed Oct 2026
Memory-safe c and c++ to CERT and MISRA standards
C and C++ developers · Software Development Courses
- Describe stack, heap and object lifetime and what happens
- Use pointers and arrays safely, with bounds checks
- Recognise common memory-safety flaws
Last reviewed Oct 2026
Git workflow and version control standards for engineering teams
Developers · Software Development Courses
- Write clear commits and keep branches short-lived
- Open, review and update a pull request, including a draft one
- Resolve a merge conflict without losing work
Last reviewed Oct 2026
Python engineering onboarding: Idiomatic code, functions and object-oriented design
New engineers · Software Development Courses
- Write functions with clear parameters and return values
- Predict scope and default-argument behaviour
- Design a small class and decide when a class is not needed
Last reviewed Oct 2026
Concurrency safety: Threads, locks and race conditions
Back-end developers and systems engineers · Software Development Courses
- Distinguish threads, processes and async tasks
- Choose between a mutex, a semaphore
- Explain how a race condition arises and fix it
Last reviewed Oct 2026
Accessible web development: WCAG, ARIA and keyboard navigation
Front-end developers · Software Development Courses
- Use semantic HTML and landmarks so a page can be navigated
- Give controls an accessible name and role, and know when ARIA is needed
- Make a page usable by keyboard with visible focus
Last reviewed Oct 2026
Safety induction and annual refresher for employees, contractors and visitors
New starters · Workplace Safety Training
- Describe the worker's right to information and training
- Follow the site rules for access, vehicles, permits and restricted areas
- Recognise the hazards on this site and how each is controlled
Last reviewed Oct 2026
Food safety, HACCP and allergens: Keeping food safe from delivery to plate
Food handlers · Workplace Safety Training
- Explain how pathogens cause illness
- Apply personal hygiene and handwashing rules at the right moments
- Control time and temperature using the limits in your food safety plan
Last reviewed Oct 2026
Fire safety, fire wardens and emergency evacuation
All site staff · Workplace Safety Training
- Explain the fire triangle, the fire classes
- Apply housekeeping, hot-work and storage rules that prevent fires
- Match an extinguisher to a fire class and describe the PASS steps
Last reviewed Oct 2026
Chemical and hazardous substance safety: Labels, data sheets, storage and spills
Workers handling chemicals · Workplace Safety Training
- Read a chemical label and pictograms and say what each warns
- Find the key facts in a safety data sheet
- Store and segregate chemicals so incompatible ones are apart
Last reviewed Oct 2026
Machinery safety: Guarding, lifting, conveyors and forklifts
Machine operators · Workplace Safety Training
- Name the main machinery hazards
- Recognise guards, interlocks and emergency stops and never bypass them
- Follow safe lifting practice
Last reviewed Oct 2026
Workplace first aid, CPR and AED: The knowledge half and the refresher
Designated first aiders · Workplace Safety Training
- Make the scene safe, call for help
- Describe adult CPR and AED use step by step and when to start
- Recognise and respond to choking, severe bleeding
Last reviewed Oct 2026
Safety culture, speaking up and stop-work authority
Frontline workers · Workplace Safety Training
- Explain what safety culture is and how leaders' actions shape it
- Describe why people take shortcuts
- Observe safe and unsafe behaviour and give respectful feedback
Last reviewed Oct 2026
Hazard identification and risk assessment for teams
Supervisors · Workplace Safety Training
- Define hazard, risk, likelihood and severity and use them correctly
- Break a task into steps and identify the hazard in each
- Score a risk on your risk matrix
Last reviewed Oct 2026
Toolbox talks and safety huddles: A year of ten-minute sessions
Site and shift supervisors · Toolbox Talks & Safety Meeting Topics
- Run a ten-minute toolbox talk in four steps
- Choose a talk from the twelve-month plan to suit the work and season
- Open any meeting with a safety moment
Last reviewed Oct 2026
Safety law, committees, management systems and audits
Committee members · Workplace Safety Training
- Explain why the law requires a safety system
- Describe employer, manager and worker duties and match duties to roles
- Set up and run a joint safety committee with minutes and actions
Last reviewed Oct 2026
Supervisor, manager and safety representative duties
Line supervisors · Workplace Safety Training
- Say who is responsible for what
- Supervise safe work
- Consult workers and work with the safety representative
Last reviewed Oct 2026
Working at height, ladders, scaffolds and slips, trips and falls
Maintenance · Workplace Safety Training
- Explain why falls cause serious harm
- Plan the job
- Choose, set up and climb a ladder or step ladder safely
Last reviewed Oct 2026
Psychosocial risks, mental health at work and workplace violence
Managers · Workplace Safety Training
- Name psychosocial hazards
- Spot signs of stress in yourself and others and know the support routes
- Managers
Last reviewed Oct 2026
Permit to work, hot work and confined space entry
Maintenance staff · Workplace Safety Training
- Say when a permit is needed and who issues and receives it
- Explain isolating energy and fluids before work starts
- Describe hot work controls
Last reviewed Oct 2026
Incident reporting, investigation and recordkeeping
Supervisors · Workplace Safety Training
- Decide what to report
- Act in the first hour
- Collect facts and interview without blame
Last reviewed Oct 2026
Heat and cold stress, noise, fatigue and health surveillance
Outdoor and plant workers · Workplace Safety Training
- Recognise causes and symptoms of heat and cold stress
- Plan acclimatisation, hydration and work-rest cycles
- Describe noise exposure and the use of hearing protection and audiometry
Last reviewed Oct 2026
Telesales and cold calling: Openings, scripts, call control and compliance for phone-based sellers
Inside sales reps · Sales Training
- Prepare a call with a goal, a reason for calling and a short opener
- Deliver the first 15 seconds so the person knows who you are
- Run a call through discover, position
Last reviewed Oct 2026
Consultative selling essentials: Running a structured sales conversation from first call to close
New and mid-level B2B sellers and account executives · Sales Training
- Explain why buyers engage with some sellers and not others
- Place a deal in the right stage and say what counts as progress
- Sort customer statements by question type
Last reviewed Oct 2026
Preparing and running the customer visit: First meeting, rapport and call structure for field sales
Field reps · Sales Training
- Prepare a visit with a goal, research and the questions you will ask
- Open a meeting and build rapport in the first minutes
- Structure a visit as agenda, discovery, proposal and next step
Last reviewed Oct 2026
Handling customer objections: A practical toolkit for price, timing, trust and competitor pushback
All customer-facing sellers · Sales Training
- Explain what an objection signals and why it is not a rejection
- Listen, clarify and acknowledge before answering
- Respond to price objections with value rather than an automatic discount
Last reviewed Oct 2026
Sales fundamentals for New hires: Mindset, the sales cycle and first 30 days
New sales hires · Sales Training
- Explain how selling works and what buyers expect from a seller
- Use a helpful mindset to handle rejection and keep going
- Describe the sales cycle on one page
Last reviewed Oct 2026
Prospecting and lead qualification: Finding, qualifying and booking the right buyers
SDRs · Sales Training
- Define an ideal customer and written qualification criteria
- Choose prospecting sources and write a short outreach message
- Qualify a lead on budget, authority, need and timing and score it
Last reviewed Oct 2026
Coaching sellers: Role-plays, call reviews and feedback for sales managers
Sales managers · Sales Training
- Tell coaching
- Set up a call or visit observation
- Give feedback that is specific, evidence-based
Last reviewed Oct 2026
The sales pitch and demo: Structure, storytelling and value propositions
Sellers · Sales Training
- Open a pitch with what the buyer needs to hear first
- Turn a feature into an advantage and a benefit in the buyer's words
- Structure a pitch or demo around the buyer's problem, one clear ask
Last reviewed Oct 2026
Collections calls: Handling payment objections and agreements with debtors
Collections agents · Banking & Financial Services Training
- State the purpose of a collections call
- Open a call and confirm you are speaking to the right person
- Find out why the customer is not paying
Last reviewed Oct 2026
Product knowledge for sales teams: Launches, offers and competitive positioning
Sales and retail staff selling a specific product family · Sales Training
- Explain what changed in the product or offer
- Match features and benefits to the type of customer
- Check price, offer and eligibility against the current sheet
Last reviewed Oct 2026
Discovering what the customer really needs: Questioning and active listening for sales teams
Sellers · Sales Training
- Explain why discovery comes before the pitch
- Choose open, closed and probing questions for a purpose
- Listen actively and play back what you heard in your own words
Last reviewed Oct 2026
Why people buy: Persuasion, trust and emotional intelligence in sales
Sellers · Sales Training
- Describe how buyers decide, including the part feelings play
- Build trust and credibility through honesty, preparation
- Recognise a buyer's behavioural style and adapt your pace and detail
Last reviewed Oct 2026
Selling regulated and high-trust products: Suitability, disclosure and fair conduct
Advisers and sellers · Banking & Financial Services Training
- Gather and record a customer's situation, needs and constraints
- Disclose what the customer needs to know, in plain words
- Recognise a vulnerable customer or pressure, slow down and escalate
Last reviewed Oct 2026
Sales negotiation: Concessions, discounts and win-win deals
Account executives · Sales Training
- Prepare a negotiation
- Open with a reasoned position and recognise anchoring
- Trade a concession for something in return instead of giving it away
Last reviewed Oct 2026
Upselling and cross-selling: Growing the average sale without pressure
Retail · Sales Training
- Tell upselling, cross-selling and an add-on apart
- Spot a need that a relevant extra would meet
- Make a short, relevant suggestion that helps the customer decide
Last reviewed Oct 2026
Pipeline, forecasting and sales kpis: Managing activity and results
Sales managers · Sales Training
- Describe the stages of a pipeline and work out conversion between them
- Separate activity metrics from outcome metrics
- Work out pipeline coverage and build a forecast you can defend
Last reviewed Oct 2026
Key account management and planning: Account plans, reviews and growth
Key and strategic account managers · Sales Training
- Choose which accounts deserve key-account attention
- Map stakeholders by influence, interest and relationship strength
- Build an account plan with goals, actions, owners and dates
Last reviewed Oct 2026
Closing the sale: Buying signals, asking for the order and commitment
Sellers and closers · Sales Training
- Recognise verbal and behavioural buying signals
- Use a trial close to test readiness without pushing
- Ask for the order clearly and then stop talking
Last reviewed Oct 2026
Train the trainer: Core delivery and facilitation skills for new trainers
New and early-career corporate trainers and subject-matter experts becoming trainers · Train the Trainer Courses
- Describe the shift from presenter to facilitator
- Apply widely cited adult learning principles
- Build a session plan
Last reviewed Oct 2026
Assessment literacy for trainers and educators: Designing fair, useful formative and summative assessments
Trainers · Train the Trainer Courses
- Distinguish diagnostic, formative and summative assessment by purpose
- Spot common flaws in test items and rewrite them
- Apply the organisation's grading, fairness and adjustments rules
Last reviewed Oct 2026
Digital competence and technology integration for educators and trainers
Trainers · Train the Trainer Courses
- Describe what a digital competence framework for educators covers
- Explain how technology, pedagogy and content knowledge combine
- Judge the depth of a technology use with SAMR
Last reviewed Oct 2026
Language teacher training: Communicative methods, CLIL and bilingual programme design for trainers
Language teachers · Train the Trainer Courses
- Carry out a simple learner needs analysis
- Choose between a fluency focus and an accuracy focus for a speaking task
- Plan a CLIL lesson that sets content, language, cognition
Last reviewed Oct 2026
Engaging learners: Active learning, questioning and group facilitation for trainers
Corporate trainers · Train the Trainer Courses
- Explain why participation matters for attention and recall
- Choose an active learning method that fits the session objective
- Move from answer-seeking questions to open, probing
Last reviewed Oct 2026
Inclusive course design: UDL and differentiation for trainers and educators
Trainers · Professional Development for Teachers
- Name common barriers in your own session materials and delivery
- Match a strategy to each of the three UDL principles
- Choose between differentiating content, process, product
Last reviewed Oct 2026
Special educational needs and disability: Reasonable adjustments and support referrals for educators
Teachers · Professional Development for Teachers
- Explain why disability and inclusion duties exist and say
- Notice possible unmet needs early
- Describe the purpose of an individual support plan
Last reviewed Oct 2026
Neurodiversity-inclusive and trauma-informed practice for trainers, facilitators and educators
Trainers · Professional Development for Teachers
- Describe neurodiversity in plain, respectful words
- Apply four habits in every interaction
- Adjust the sensory environment, instructions and feedback
Last reviewed Oct 2026
Instructional design and measurable learning objectives for trainers and facilitators
Corporate trainers · Train the Trainer Courses
- Compare ADDIE, ASSURE and backward design
- Analyse an audience, its context and the performance gap
- Write a learning objective that says who will do what
Last reviewed Oct 2026
Behaviour management and de-escalation for educators: Positive, restorative and crisis response
Teachers · Professional Development for Teachers
- Set clear expectations and routines that prevent most disruption
- Use proactive strategies
- Recognise early signs of escalation
Last reviewed Oct 2026
Peer observation, learning walks and professional learning communities for trainers and educators
Trainers · Train the Trainer Courses
- Explain why peer observation is a learning activity
- Agree two or three look-fors with the person observed
- Describe the steps of a lesson study cycle
Last reviewed Oct 2026
Using gamification and interactive tools to engage adult learners in training
Corporate trainers · Train the Trainer Courses
- Tell gamification from game-based learning
- Explain what motivates adult learners to take part
- Match a polling, quiz, word cloud or ranking tool to its purpose
Last reviewed Oct 2026
Designing blended, flipped and microlearning programmes for trainers and educators
Trainers · Train the Trainer Courses
- Build trust and a sense of presence for learners in a blended programme
- Design a flipped sequence of pre-work, live session and follow-up
- Write a microlearning unit that is short, focused and measurable
Last reviewed Oct 2026
Outcome-based curriculum design and quality assurance for trainers and programme leads
Trainers · Train the Trainer Courses
- Explain what separates an outcome-based programme from a content list
- Check that outcomes, activities and assessment line up
- Map a programme to find gaps, overlaps and weak progression
Last reviewed Oct 2026
Reflective practice and self-assessment for trainers, facilitators and educators
Trainers · Train the Trainer Courses
- Explain why reflection improves practice and what it is not
- Capture evidence after a session in a short journal entry
- Rate your practice honestly against clear criteria
Last reviewed Oct 2026
Learning science for trainers: Designing memorable, low-load training sessions
Corporate trainers · Train the Trainer Courses
- Explain in plain words why learners forget
- Add retrieval practice, spacing and quick feedback to a session plan
- Spot cognitive overload in slides and activities
Last reviewed Oct 2026
Facilitating live online and virtual-classroom sessions: A practical course for trainers
Trainers · Train the Trainer Courses
- Plan a live online session with a clear purpose, short blocks
- Open a session with a question or task and set simple online norms
- Brief, run and close a breakout activity with a clear task, time
Last reviewed Oct 2026
Adult learning principles for trainers: Designing and facilitating sessions that stick
New and experienced corporate trainers · Train the Trainer Courses
- Use learners' motivation, autonomy and experience
- Name the four stages of the Kolb experiential learning cycle
- Design a session in which learners experience, reflect, conceptualise
Last reviewed Oct 2026
Giving effective feedback and holding coaching conversations: A course for trainers, mentors and educators
Trainers · Train the Trainer Courses
- Explain why feedback works or fails
- Rewrite a deficit-based comment into specific
- Give feedback after an observation that starts from evidence
Last reviewed Oct 2026
Mentoring, precepting and workplace tutoring: Developing the supervisor role for new staff and apprentices
Experienced staff taking on a mentor · Train the Trainer Courses
- Explain the mentor, preceptor or tutor role
- Structure the first weeks so a new starter gets a safe, supported start
- Observe, coach and give developmental feedback
Last reviewed Oct 2026
Applying educator professional standards to appraise and develop trainer practice
Trainers · Professional Development for Teachers
- Explain why a shared professional standard makes appraisal fairer
- Read a standards framework
- Map a piece of practice to the right domain and descriptor
Last reviewed Oct 2026
Designing and facilitating staff meetings and PD days for school and training teams
Heads · Train the Trainer Courses
- Decide whether a meeting, workshop
- Design an agenda around outcomes, with timings, a mix of activities
- Choose polls, discussion, quizzes
Last reviewed Oct 2026
Developmentally appropriate practice for early years educators: Observation, planning and interaction
Nursery · Professional Development for Teachers
- Explain that development is a range, not a date
- Run the observe, assess, plan cycle
- Choose interactions that extend thinking
Last reviewed Oct 2026
Creating accessible digital learning content and open educational resources for trainers and educators
Trainers · Train the Trainer Courses
- Plan digital content from the learning outcome, the audience
- Apply core accessibility habits
- Reduce cognitive load in layout, wording and media
Last reviewed Oct 2026
Using generative AI responsibly in teaching and training: A course for educators and facilitators
Trainers · Train the Trainer Courses
- Explain in plain words what generative tools do
- Write and refine a prompt for a planning, feedback or materials task
- Set clear AI-use expectations for learners
Last reviewed Oct 2026
Designing induction and onboarding programmes for new educators: Phases, mentors and feedback
Induction leads · Professional Development for Teachers
- Sequence a first-term induction into phases
- Design an orientation day that welcomes, covers the essentials
- Choose and prepare a mentor, and plan observation
Last reviewed Oct 2026
Culturally responsive and anti-bias practice for trainers, facilitators and educators
Trainers · Professional Development for Teachers
- Explain how culture, identity and bias can shape who is heard
- Spot implicit bias in your own planning, examples, questions
- Use culturally responsive facilitation behaviours
Last reviewed Oct 2026
Educator code of ethics, professional boundaries and legal duties for teaching staff
Teachers · Professional Development for Teachers
- Describe what a professional code of ethics asks of an educator
- Recognise healthy and unhealthy boundaries with learners, parents
- Take a boundary or conduct concern to the right route
Last reviewed Oct 2026
Training needs analysis and evaluating training impact for trainers and facilitators
Trainers · Train the Trainer Courses
- Explain why training should be linked to a performance need
- Run a simple training needs analysis
- Write learning objectives that can be measured
Last reviewed Oct 2026
Competency-based assessment: Rubrics, evidence and moderation for trainers and assessors
Trainers · Train the Trainer Courses
- Explain what competency-based assessment judges
- Write clear assessment criteria and performance descriptors
- Judge evidence against the rules of evidence
Last reviewed Oct 2026
Managing stress and preventing burnout: A wellbeing course for educators and school staff
Teachers · Professional Development for Teachers
- Recognise common signs of work stress and burnout in yourself
- Name the work factors that drive stress
- Use a simple workload and boundaries process
Last reviewed Oct 2026
Co-teaching and working with teaching assistants: Role clarity and collaboration for educators
Lead teachers · Professional Development for Teachers
- Explain why a clear partnership matters
- Describe the common co-teaching models and choose one to fit a session
- Agree who leads, who supports and who decides for each part of a session
Last reviewed Oct 2026
Annual safeguarding and child protection update for school and college staff (england)
All school and college staff · Professional Development for Teachers
- Say which parts of the current statutory guidance apply to your role
- Recognise indicators of abuse, neglect and vulnerability
- Report a concern the same day through the right route
Last reviewed Oct 2026
Handling difficult conversations and conflict with parents, families and colleagues: Facilitator skills for educators
Teachers · Professional Development for Teachers
- Build a respectful, two-way partnership with families through early
- Plan and open a difficult conversation
- Listen, stay calm and de-escalate
Last reviewed Oct 2026
BDC phone and internet lead response workshop
BDC managers and internet sales teams · Car Sales Training
- Answer a lead within your dealership's own standard
- Write or say a reply that asks one question and offers one next step
- Handle consent and contact preferences correctly
Last reviewed Oct 2026
Finance office basics for the sales team
Sales staff and managers · Car Sales Training
- Describe what happens in the finance office in plain words
- Hand over a customer with accurate expectations
- Escalate a pricing or paperwork concern to the right manager
Last reviewed Oct 2026
Customer data protection at the dealership
All dealership staff · Car Sales Training
- Identify which documents and screens hold customer personal information
- Follow the clean-desk and screen-lock habits
- Spot a phishing message aimed at dealership staff
Last reviewed Oct 2026
Electric vehicle selling confidence session
Sales managers helping the team talk about electric and hybrid vehicles · Car Sales Training
- Name the common worries customers raise about an electric vehicle
- Start from how the customer drives, then explain range, charging
- Say when you are not sure and find out
Last reviewed Oct 2026
Service-to-sales handoff and customer retention huddle
Sales and service managers running a joint weekly huddle · Car Sales Training
- Run the huddle in about 20 minutes
- Talk about customers using first names, initials or counts only
- Say something at the service desk that starts a conversation
Last reviewed Oct 2026
Product knowledge quiz night for the sales floor
Sales managers building product confidence · Car Sales Training
- Run the quiz night with teams of three or four and 20 seconds a question
- Write questions from the manufacturer's public or dealer-issued material
- Keep competitor comparisons to public specifications
Last reviewed Oct 2026
Car sales training: First-week session for new salespeople
Sales managers and trainers running week one for new showroom salespeople · Car Sales Training
- Describe the sales process from greeting to delivery in your own words
- Open a conversation with something better than 'Can I help you?'
- Ask at least five discovery questions before you suggest a vehicle
Last reviewed Oct 2026
Sales kickoff: Dealership quarter-opening meeting
General sales managers and owners opening a month · Car Sales Training
- Run the kickoff as one clear sequence
- Share last quarter's result honestly, from your own reports
- Explain each target and the reason behind it
Last reviewed Oct 2026
Dealership training: New-hire orientation day
Dealership trainers and HR leads orienting new staff across sales, service and the business office · Car Sales Training
- Explain how sales, service, parts and the business office work together
- Find the people, tools and policies you need in your first week
- Recall the dealership's safety and customer-data basics
Last reviewed Oct 2026
Sales meeting topics: A 12-week rotation for the weekly team meeting
Sales managers running a weekly 30-minute team meeting · Car Sales Training
- Run the 30-minute meeting in the same six parts every week
- Plan the twelve topics across a quarter
- Teach one idea a week and keep the rest short
Last reviewed Oct 2026
Sales meeting ideas: Ten interactive formats for the monday meeting
Sales managers · Car Sales Training
- Pick a format that suits the week's goal
- Keep every session under 30 minutes
- Copy only the formats you use
Last reviewed Oct 2026
Meet and greet role-play: The first five minutes on the lot
Sales managers practising greetings · Car Sales Training
- Use three greeting openers that are not 'Can I help you?'
- Read a customer's pace and match it
- Move smoothly from the greeting to your first discovery question
Last reviewed Oct 2026
Needs discovery and test drive role-play
Sales managers practising discovery questions and the test-drive route · Car Sales Training
- Ask open questions that uncover budget range, use
- Match a vehicle to what the customer said
- Plan a test drive that shows the customer's priorities
Last reviewed Oct 2026
Handling price and trade-in objections: Practice session
Sales managers coaching on price conversations · Car Sales Training
- Acknowledge a price concern before you respond
- Explain value using what the customer said earlier
- Talk about a trade-in without surprising the customer
Last reviewed Oct 2026
Delivery day and customer follow-up session
Sales managers and delivery specialists · Car Sales Training
- Walk a customer through a vehicle's key features without overload
- Set clear expectations for the service department
- Ask for a review at the right moment, and honestly
Last reviewed Oct 2026
Annual compliance refresher quiz for financial teams
Staff · Banking & Financial Services Training
- Refresh key points on privacy, fair treatment, suspicious activity
- Identify which topic the team knows least
- Leave with one action per person
Last reviewed Oct 2026
First-time homebuyer workshop for members
Prospective buyers and members · Banking & Financial Services Training
- Explain the steps from deciding to buy to getting the keys
- Tell pre-qualification from pre-approval
- List the main costs beyond the price
Last reviewed Oct 2026
Customer complaint handling huddle for financial teams
Branch · Banking & Financial Services Training
- Listen, acknowledge and restate a complaint without defending
- Know what to log and when to escalate
- Choose wording that avoids promising outcomes you do not control
Last reviewed Oct 2026
Financial literacy workshop for members
Members · Banking & Financial Services Training
- Name two or three personal money goals and say
- Sort everyday spending into needs, wants and savings
- Explain in plain words what a credit score is used
Last reviewed Oct 2026
Financial literacy quiz: Money basics
Members · Banking & Financial Services Training
- Define interest, APR, APY, principal and net pay in plain words
- Recognise the difference between saving and investing
- Identify how deposits at a federally insured institution are protected
Last reviewed Oct 2026
Money quiz: What's your money style?
Members · Banking & Financial Services Training
- Reflect on personal money habits without judgement
- Name one strength and one habit to adjust in how you handle money
- See the spread of habits in the room
Last reviewed Oct 2026
Financial literacy activities: Five short games for groups
Educators · Banking & Financial Services Training
- Take part in five short activities that practise budgeting, saving
- Explain a trade-off between two spending choices
- Recognise two common scam warning signs
Last reviewed Oct 2026
Insurance agent training: New agent onboarding
New and returning insurance agents · Banking & Financial Services Training
- Explain how the agency makes money and what a client is paying
- Describe the basic parts of a policy
- Run a needs-based conversation
Last reviewed Oct 2026
Insurance sales training: Conversation practice workshop
Insurance agents · Banking & Financial Services Training
- Open a conversation with a prospect using a short, honest opener
- Ask three discovery questions before recommending anything
- Recognise sales wording that creates compliance risk
Last reviewed Oct 2026
Loan officer training: First-90-days coaching session
Loan officers · Banking & Financial Services Training
- Explain what a borrower needs to know before they apply
- Practise a clear, plain-language explanation of how a loan works
- Decide when to refer a question to underwriting or compliance
Last reviewed Oct 2026
Near-miss reporting and just culture debrief
Nurses · Nursing Professional Development
- Explain the difference between a near miss, an error and a safety event
- Describe what a just culture is and what it is not
- Know how to report an event or near miss
Last reviewed Oct 2026
Nurse educator in-service session kit
Nurses and care staff on one unit · Nursing Professional Development
- Open a session by surfacing what staff already know and do
- Teach one idea at a time and check understanding before moving
- Practise the topic on a fictional case and agree the best next step
Last reviewed Oct 2026
New nurse orientation: Week-one quiz and icebreaker
Newly hired nurses and care staff · Nursing Professional Development
- Meet the cohort and the unit team through a low-pressure activity
- Locate the key people, places and tools on the unit
- Know who to call, and when, for help in the first weeks
Last reviewed Oct 2026
Preceptor feedback workshop
Experienced nurses · Nursing Professional Development
- Choose when to give feedback in the moment
- Respond to a learner who is defensive or silent
- Agree one goal with a learner after a shift
Last reviewed Oct 2026
Pulse survey - Weekly team pulse
A team or department · Icebreaker Games & Team Meeting Ideas
- Send the same short pulse to your team name on your send day
- Read the trend across several weeks, not one week alone
- Turn the results into actions with an owner and a date
Last reviewed Oct 2026
Pulse survey - After a big change
Everyone affected by a change; sent by HR · Icebreaker Games & Team Meeting Ideas
- Send the survey one to two weeks after the change
- Ask how the change is landing without reopening the decision
- Show what you will adjust, by when, and what stays decided
Last reviewed Oct 2026
Anonymous employee survey - Engagement and culture
All employees; sent by HR or internal comms · Icebreaker Games & Team Meeting Ideas
- Explain how to read the results before showing any
- Read response rates and scores sensibly
- Turn the results into actions with owners and dates
Last reviewed Oct 2026
Company trivia quiz for work
Whole company · Icebreaker Games & Team Meeting Ideas
- Run the quiz in about 30 minutes, from team poll to final leaderboard
- Write twelve questions in three rounds, each with one right answer
- Keep the fun inclusive and avoid private personal information
Last reviewed Oct 2026
Policy refresher quiz for work
All employees or a department; run by HR · Icebreaker Games & Team Meeting Ideas
- Run the quiz in about 25 minutes
- Write questions that cite the section of your policy name
- Keep it about the policy, not about blame
Last reviewed Oct 2026
Town hall meeting - Quarterly update session
All employees; run by a senior leader · Icebreaker Games & Team Meeting Ideas
- Run the 60 minutes in the order the deck sets out
- Prepare the leader's three headlines and the next quarter's priorities
- Pre-seed question time so it starts with momentum
Last reviewed Oct 2026
Town hall meeting - Anonymous questions and leadership AMA
All employees; run by the leadership team · Icebreaker Games & Team Meeting Ideas
- Run the 45 minutes with questions collecting from the start
- State your moderation rules at the beginning
- Group similar questions and keep personal data out
Last reviewed Oct 2026
All hands meeting - Monthly company update
All employees · Icebreaker Games & Team Meeting Ideas
- Run a fixed 45-minute format that gets quicker to prepare each month
- Choose a short icebreaker, scoreboard and spotlight
- Keep the same scale wording every month
Last reviewed Oct 2026
All hands meeting - Wins and recognition round
All employees; run by a team lead or HR host · Icebreaker Games & Team Meeting Ideas
- Run the 30-minute recognition round in order
- Collect nominations that are specific, not vague
- Make sure nobody is left out
Last reviewed Oct 2026
Change announcement briefing - Reorganisation or policy change
Affected employees; run by a senior leader · Icebreaker Games & Team Meeting Ideas
- Run the 45-minute briefing in order
- Explain what changes, why, what stays and the dates
- Route individual questions away from the room
Last reviewed Oct 2026
New hire orientation - Day-one welcome session
New starters · Icebreaker Games & Team Meeting Ideas
- Run the 60-minute welcome session in order
- Keep sharing optional and welcoming
- Cover the company story, working rhythms and first-week checklist
Last reviewed Oct 2026
New hire orientation - Company culture and values quiz
New starters · Icebreaker Games & Team Meeting Ideas
- Run the quiz in about 30 minutes
- Write questions whose answers anyone can check in the employee handbook
- Keep the quiz welcoming for people who are new
Last reviewed Oct 2026
New employee orientation - Welcome course and live kickoff
New starters · Icebreaker Games & Team Meeting Ideas
- Explain in a few sentences what we do and who we serve
- Use our everyday words and know who to ask when you are stuck
- Describe what a typical week looks like here
Last reviewed Oct 2026
New employee orientation - First-week check-in survey
New starters · Icebreaker Games & Team Meeting Ideas
- Explain what new starters are told about their answers before they start
- Turn the results into actions with an owner and a date
- Run the results session and say when the next results come
Last reviewed Oct 2026
Ransomware tabletop for managers
Managers · Security Awareness Training
- Practise the first-hour decisions in a ransomware incident, as a team
- Find the gaps in who decides, who is told
- Leave with a short owner-and-date list of fixes
Last reviewed Oct 2026
Security culture pulse and discussion
Whole organisation or a team · Security Awareness Training
- Measure how confident and safe people feel about reporting
- Share
- Agree three actions with owners
Last reviewed Oct 2026
Cybersecurity quiz: Team rounds
Teams · Security Awareness Training
- Recall the everyday habits that protect accounts and data
- Tell safe from unsafe choices in short workplace situations
- Know who to contact with a security question or concern
Last reviewed Oct 2026
Cybersecurity awareness month kit: Kick-off session
Whole organisation; run by the security team · Security Awareness Training
- Launch the month with a shared aim and a visible calendar
- Give every team one 10-minute activity a week on a single habit
- Measure what changed with one end-of-month pulse
Last reviewed Oct 2026
Morning huddle ideas: Frontline shift huddle
Frontline and shift supervisors · Icebreaker Games & Team Meeting Ideas
- Run the shift huddle in about five minutes
- Follow up a 'Need a hand' answer quietly after the huddle
- Keep the refresher about doing something well
Last reviewed Oct 2026
Team meeting icebreakers: Remote and hybrid check-in
Team leads · Icebreaker Games & Team Meeting Ideas
- Put remote voices first and say cameras are optional
- Read the focus scale as a team signal, not a wellbeing assessment
- Follow up a real concern privately after the meeting
Last reviewed Oct 2026
Friday wins and shout-outs
Team leads closing the working week · Icebreaker Games & Team Meeting Ideas
- Collect wins and shout-outs so everyone can take part without speaking
- Make sure everyone receives at least one shout-out over the month
- Keep recognition apart from bonuses, rankings and appraisal
Last reviewed Oct 2026
Icebreakers for work meetings: Two truths and a lie, work edition
Team leads and facilitators · Icebreaker Games & Team Meeting Ideas
- Brief three volunteers before the session and go first yourself
- Keep statements about work and hobbies, never health or family
- Run each vote and reveal in about a minute and a half
Last reviewed Oct 2026
Icebreakers for work meetings: The 5-question opener
Any meeting leader · Icebreaker Games & Team Meeting Ideas
- Run the opener in about six minutes
- Make clear that anyone can pass on any question
- Read answers aloud without naming who wrote them
Last reviewed Oct 2026
Team meeting icebreakers: Would you rather, work edition
Team leads running a weekly team meeting · Icebreaker Games & Team Meeting Ideas
- Run the game in about five minutes with 45 seconds a question
- Ask one person on each side for a one-line reason, then move
- Keep the questions light and swap out any that touch a real decision
Last reviewed Oct 2026
Trivia for work: General knowledge quiz
Team leads · Icebreaker Games & Team Meeting Ideas
- Run the quiz in about 18 minutes, from joining to the final leaderboard
- Handle a disputed answer calmly and keep the game moving
Last reviewed Oct 2026
Trivia for work: Know your company
Team leads and internal-communications teams running an onboarding social or town-hall warm-up · Icebreaker Games & Team Meeting Ideas
- Fill every question from facts you would put on the intranet
- Run the quiz in about 18 minutes with 20 seconds a question
- Leave out anything contested or recently changed
Last reviewed Oct 2026
Staff meeting games: Team vs team quick-fire rounds
Managers and team leads running a staff meeting · Icebreaker Games & Team Meeting Ideas
- Form teams that spread departments and keep the game fair
- Read the rules in one breath
- Run four rounds and keep each leaderboard to about 20 seconds
Last reviewed Oct 2026
Staff meeting games: Guess the colleague
Team leads running a staff meeting for a team that already knows each other a little · Icebreaker Games & Team Meeting Ideas
- Collect fun facts a day before and screen every one yourself
- Leave out anything private, sensitive or that could single someone out
- Run the game in about 1.5 minutes per fact
Last reviewed Oct 2026
Training icebreakers: The first five minutes
Trainers and facilitators opening a workshop or course session · Icebreaker Games & Team Meeting Ideas
- Open the session in about seven minutes without calling on anyone
- Make it safe to say 'I don't know'
- Adjust the pace to what learners say about their experience
Last reviewed Oct 2026
Training icebreakers: Expectations and confidence check
Trainers and facilitators · Icebreaker Games & Team Meeting Ideas
- Open the pulse by saying the answers are anonymous
- Show results only after everyone has answered
Last reviewed Oct 2026
Morning huddle ideas: The 3-minute daily starter
Team leads running a short daily or weekday stand-up · Icebreaker Games & Team Meeting Ideas
- Run the huddle in about four minutes, from joining to the focus line
- Read the energy average aloud and never individual scores
- Take a blocker offline so the huddle does not overrun
Last reviewed Oct 2026
Store safety huddle: Opening, restocking and difficult customers
Store managers and shift leads · Toolbox Talks & Safety Meeting Topics
- Plan a restock safely
- Use a step stool or ladder safely and inspect it first
- Follow the store's procedure when a customer is aggressive
Last reviewed Oct 2026
Toolbox talk: A 10-minute live session for any crew
Supervisors · Toolbox Talks & Safety Meeting Topics
- Say why the topic matters to this crew, in the crew's own words
- Pick the safe action in a realistic example
- Know who to tell about a hazard before the shift starts
Last reviewed Oct 2026
Safety meeting: A 30-minute monthly meeting kit with a 12-topic bank
Safety committee chairs · Toolbox Talks & Safety Meeting Topics
- Review last month's actions and incidents against the data
- Explain the month's topic and the control the site relies
- Choose next month's topic by team vote
Last reviewed Oct 2026
Safety moment: A 5-minute meeting opener
Anyone opening a meeting: team leads · Toolbox Talks & Safety Meeting Topics
- Recall one hazard linked to the day's work
- Commit to one change in how they work today
Last reviewed Oct 2026
Five-minute safety topics: Pick one and run it
Supervisors and leads · Toolbox Talks & Safety Meeting Topics
- Choose a topic by team vote
- Answer one check question on the chosen topic
Last reviewed Oct 2026
Safety moment ideas: A team brainstorm that builds your own topic bank
Safety leads · Toolbox Talks & Safety Meeting Topics
- Name hazards that are specific to the site
- Vote for the topics that matter most
Last reviewed Oct 2026
Workplace safety quiz: 15 questions for any site
Trainers · Toolbox Talks & Safety Meeting Topics
- Apply the hierarchy of controls to a simple case
- Recognise correct reporting behaviour for hazards and near misses
- Identify safe choices for lifting, ladders and housekeeping
Last reviewed Oct 2026
Safety games for work: A 20-minute team challenge
Safety trainers · Toolbox Talks & Safety Meeting Topics
- Spot hazards in a workplace picture
- Choose the correct control for each hazard
Last reviewed Oct 2026
Safety trivia: A three-round game
Safety leads · Toolbox Talks & Safety Meeting Topics
- Name the five common fire extinguisher classes and what each is
- Interpret common safety sign colours
Last reviewed Oct 2026
Cybersecurity awareness month kit: Weekly huddle pack
Whole organisation; run by the security team · Security Awareness Training
- Launch the month with a shared aim and a visible calendar
- Give every team one 10-minute activity a week on a single habit
- Measure what changed with one end-of-month pulse
Last reviewed Oct 2026
Medicare Advantage and Part D sales: Marketing rules and agent conduct
Licensed agents · Banking & Financial Services Training
- Tell apart permitted and prohibited contact
- Apply a needs-led conversation
- Use only approved materials, required disclaimers
Last reviewed Oct 2026
Annuity best interest: Suitability, disclosure and documentation for producers
Licensed producers · Banking & Financial Services Training
- Explain the four parts of a best interest duty
- Gather and record the consumer profile information needed
- Disclose your role, how you are paid
Last reviewed Oct 2026
Long-term care partnership training for producers: Initial and refresher
Licensed producers · Banking & Financial Services Training
- Explain what long-term care is, who needs it and how it is paid
- Explain how a partnership policy protects assets, in plain words
- Describe the main policy features
Last reviewed Oct 2026
EU insurance distribution: Product governance, conduct and CPD under the IDD
Staff · Banking & Financial Services Training
- Explain what the IDD covers, who it applies to and how national law
- Explain product oversight and governance
- Identify and manage conflicts of interest
Last reviewed Oct 2026
Cybersecurity for insurance teams: Protecting policyholder data under insurance data security rules
All staff · Banking & Financial Services Training
- Explain why insurers hold attractive data
- Recognise the attacks insurance staff meet most
- Handle policyholder data safely
Last reviewed Oct 2026
Insurance fraud red flags for claims and SIU teams: Spot, document and refer
Claims handlers · Banking & Financial Services Training
- Explain hard and soft insurance fraud, who commits it
- Recognise red flags in first notice of loss, documents, injuries
- Keep handling the claim fairly while a referral is reviewed
Last reviewed Oct 2026
Flood insurance training for agents: Selling and servicing NFIP policies
Property and casualty agents and customer service staff · Banking & Financial Services Training
- Explain why standard homeowners policies usually exclude flood
- Describe NFIP policy basics
- Offer flood cover to every relevant customer
Last reviewed Oct 2026
Fair claims settlement practices: Timely, honest and documented claims decisions
Claims handlers · Banking & Financial Services Training
- Explain what unfair claims practices are and why regulators examine them
- Meet your state's time standards to acknowledge, investigate
- Communicate honestly
Last reviewed Oct 2026
Life and health insurance essentials: Product knowledge and needs analysis
New agents · Banking & Financial Services Training
- Explain the purpose of life, health, disability
- Tell apart term, whole and universal life and their trade-offs
- Run a needs analysis
Last reviewed Oct 2026
Understanding your employee benefits: Health, life and disability cover for open enrolment
All employees · Banking & Financial Services Training
- Explain the benefits your employer offers and what each protects against
- Compare health plan options using premium, deductible, co-payments
- Meet the enrolment deadline
Last reviewed Oct 2026
Consumer duty for insurers: Good outcomes and customers in vulnerable circumstances
UK staff · Banking & Financial Services Training
- Explain the Consumer Duty
- Apply the four outcomes to insurance work
- Recognise drivers of vulnerability
Last reviewed Oct 2026
Producer ethics: Replacement, twisting, churning, rebating and commission disclosure
Licensed agents and brokers · Banking & Financial Services Training
- Explain why producer ethics rules exist
- Recognise twisting, churning and rebating, and why they harm clients
- Follow replacement rules
Last reviewed Oct 2026
Elder financial exploitation: Spotting and responding for annuity and life teams
Agents · Banking & Financial Services Training
- Explain what financial exploitation of older adults is
- Recognise red flags in requests, behaviour and third parties
- Respond safely
Last reviewed Oct 2026
AI in underwriting and pricing: Testing for unfair discrimination
Underwriters · Banking & Financial Services Training
- Explain where AI and external data enter underwriting, pricing, claims
- Explain unfair discrimination in insurance
- Apply a governance cycle
Last reviewed Oct 2026
Workers' compensation for HR and supervisors: Reporting, return to work and light duty
Supervisors · Banking & Financial Services Training
- Explain what workers' compensation is
- Respond to an injury
- Avoid retaliation and discouraging claims, and protect medical privacy
Last reviewed Oct 2026
Catastrophe claims readiness: Deploying adjusters and handling claims at volume
Claims handlers · Banking & Financial Services Training
- Explain how a catastrophe changes claims work
- Prepare for deployment
- Triage and handle claims fairly at volume
Last reviewed Oct 2026
Chain of responsibility for heavy vehicles (Australia)
Transport managers · Workplace Safety Training
- Explain the primary duty and who counts as a party in the chain
- Describe due diligence as managing transport risks
- Spot fatigue, speed, mass, dimension
Last reviewed Oct 2026
Safe browsing: Fake websites, HTTPS and cookies
All employees · Security Awareness Training
- Name the risks of unsafe browsing
- Recognise a fake or cloned website from its address, contact details
- Explain what HTTPS and the padlock do and do not prove
Last reviewed Oct 2026
Safe sleep, medication and emergency basics for childcare
Nursery and childcare staff · Workplace Safety Training
- Set up a safe sleep space and remove items that should not be in a cot
- Follow the steps for giving medication
- Tell a choking child from a coughing child
Last reviewed Oct 2026
Creative techniques for product development teams
Product · Soft Skills & Career Development
- Explain why structured creativity beats an unplanned brainstorm
- Run an ideation session with at least three techniques
- Describe the five design thinking stages and the Double Diamond
Last reviewed Oct 2026
Guest service essentials for hotel and hospitality teams
Front-of-house · Soft Skills & Career Development
- Greet guests warmly and use positive language
- Handle a complaint in order
- Give recommendations by asking first, then offering two or three options
Last reviewed Oct 2026
Managing absence fairly: The bradford factor
Line managers and HR staff · HR Compliance Training for Managers
- Calculate a score from spells and days using S × S × D
- Explain why frequent short absences score higher than one long absence
- Choose a fair, consistent next step at each trigger level
Last reviewed Oct 2026
Project management essentials for team members
New project coordinators and team members · Soft Skills & Career Development
- Name the five life cycle phases and what each produces
- Define scope, milestone, deliverable and stakeholder
- Spot scope creep and respond with a change request
Last reviewed Oct 2026
Workplace problem solving through scenarios
All employees and team leads · Soft Skills & Career Development
- Clarify a problem before acting on it
- Find a root cause with the 5 Whys, not a quick fix
- Adapt a plan when a teammate or a process fails
Last reviewed Oct 2026
Active listening skills at work
All staff and team leads · Soft Skills & Career Development
- Use paraphrasing, clarifying questions
- Recognise your own listening barriers and interrupting habits
- Follow the steps of active listening in order
Last reviewed Oct 2026
Asking the right questions in customer service
Customer service · Soft Skills & Career Development
- Use open and closed questions at the right moment
- Use the funnel from wide to narrow questions to find the real need
- Spot the difference between a stated request and the underlying need
Last reviewed Oct 2026
Communication styles at work: Passive, aggressive, assertive
All staff and team leaders · Soft Skills & Career Development
- Describe the passive, aggressive, passive-aggressive
- Explain how each style affects trust, teamwork and results
- Recognise that people shift style with stress, role and context
Last reviewed Oct 2026
Customer care basics for service teams
Customer service staff and internal service teams · Soft Skills & Career Development
- Explain how good service builds loyalty, reputation and repeat business
- Name what customers expect
- Use active listening, empathy and a calm, quick fix in a service moment
Last reviewed Oct 2026
Professional phone skills and empathy
Front-desk · Soft Skills & Career Development
- Explain why a call is a first impression and what a poor call costs
- Match tone and approach to the caller type
- Follow a call routine
Last reviewed Oct 2026
Verbal and non-verbal communication at work
All staff · Soft Skills & Career Development
- Separate verbal content, tone of voice and body language
- Read common signals
- Match words, tone and body language so the message is not mixed
Last reviewed Oct 2026
Active bystander intervention at work
All employees and managers · Inclusive Teams: Respect & Fair Treatment
- Describe an active bystander and why silence costs teams
- Recognise situations that call for action
- Choose among the five Ds
Last reviewed Oct 2026
Cleaning validation for pharmaceutical production
Production · Ethics & Compliance Training
- Explain why cleaning validation exists
- Say when validation or verification is needed
- Choose equipment in scope, the worst-case product and a sampling method
Last reviewed Oct 2026
Client safety and supervision for care staff
Care · Workplace Safety Training
- Explain why constant supervision and a tidy space matter
- Identify dangerous items and substances, including everyday ones
- Position yourself to see the client and keep yourself safe
Last reviewed Oct 2026
Construction site safety essentials
Site workers · Workplace Safety Training
- Explain why site controls exist and the main causes of site injuries
- Name the purpose of PPE, perimeter fences, signage and first aid
- Follow induction, toolbox talk and audit routines
Last reviewed Oct 2026
Copyright, patents and IP at work
All employees · Ethics & Compliance Training
- Explain what copyright, patents and trade secrets protect
- Tell which material needs permission, a licence or a citation
- Separate lawful limited use
Last reviewed Oct 2026
ESG basics for employees
All staff and managers · Ethics & Compliance Training
- Define ESG and explain why customers, investors and regulators care
- Give examples for the environmental, social and governance pillars
- Name the main greenhouse gases and explain the circular economy model
Last reviewed Oct 2026
Gas safety awareness for site and property teams
Facilities · Workplace Safety Training
- Recognise the signs of a gas escape and of carbon monoxide poisoning
- Take the right emergency steps in order and call the right number
- Find and operate the emergency control valve safely
Last reviewed Oct 2026
Good governance for managers and board support
Managers · Ethics & Compliance Training
- Name the five governance principles
- Describe the roles of shareholders, the board of commissioners
- Raise a governance concern through the right channel
Last reviewed Oct 2026
Home visit safety for care and community staff
Home health · Workplace Safety Training
- Spot hazards before and during a home visit
- Use safe handling and sharps routines
- Recognise early signs of aggression and leave or de-escalate safely
Last reviewed Oct 2026
Energy management basics for employees
Plant · Ethics & Compliance Training
- Explain what ISO 50001:2018 is for and who it applies
- Describe the plan-do-check-act cycle applied to energy performance
- Explain the energy policy, energy review, baseline
Last reviewed Oct 2026
Incident communications planning with the ICS 205
Emergency managers · Workplace Safety Training
- Explain the purpose of the ICS 205 form
- Describe where it sits in the incident action plan and who prepares
- Identify the main fields and spot errors in a sample form
Last reviewed Oct 2026
Internal auditing for quality management
Staff nominated as internal auditors for a quality management system · Ethics & Compliance Training
- Describe the internal auditor role and the audit principles
- Link the main clauses
- Tell a conformity, an improvement opportunity
Last reviewed Oct 2026
Lifting operations and lifting equipment
Site · Workplace Safety Training
- Explain the main duties for lifting equipment
- Identify common shackles, slings and rope types and read their markings
- Apply safety factors and mode factors to a sling set-up
Last reviewed Oct 2026
Manipulative design: Dark patterns and consumer law
Product · Ethics & Compliance Training
- Define a dark pattern and say why teams use it
- Recognise fake urgency, scarcity, confirmshaming, roach motel
- Explain where EU rules apply
Last reviewed Oct 2026
Physical security and data handling at work
All staff · Security Awareness Training
- Follow badge, visitor and contractor access rules
- Stop tailgating and challenge an unbadged person politely
- Lock screens and secure devices and documents
Last reviewed Oct 2026
Professional ethics for behaviour and care technicians
Registered behaviour technicians and care support staff · Ethics & Compliance Training
- Explain honesty, accountability and scope-of-service duties
- Recognise conflicts of interest, gifts and dual relationships
- Protect client confidentiality in messages, notes and social media
Last reviewed Oct 2026
Spotting fraud in sustainability reporting
Finance · Ethics & Compliance Training
- Explain what ESG reporting is for, who reads it
- Name the main fraud types in sustainability data
- Spot red flags in a draft report with a short checklist
Last reviewed Oct 2026
Sustainable procurement for purchasing teams
Public and private purchasing staff and budget holders · Ethics & Compliance Training
- Define sustainable procurement and its economic, social
- Explain value for money as whole-life cost, not lowest price
- Add sustainability criteria to a purchase request or tender
Last reviewed Oct 2026
Workplace recycling and waste separation duties
Facilities · Ethics & Compliance Training
- Name the main waste streams and what belongs in each
- Sort common workplace items into the right bin
- Handle a full bin, a contaminated bin or food left in a container
Last reviewed Oct 2026
Working with works councils and works agreements
HR business partners · HR Compliance Training for Managers
- Explain what a works council and a works agreement are
- Describe the council's information, consultation and co-decision rights
- Follow the steps to conclude, change or end a works agreement
Last reviewed Oct 2026
Audit principles and auditor integrity
Internal auditors · Ethics & Compliance Training
- Name the audit principles and say what each means in practice
- Decide how to handle gifts, hospitality, time pressure
- Report serious findings and gaps fairly and follow up corrective actions
Last reviewed Oct 2026
Climate and net zero basics for employees
All staff · Ethics & Compliance Training
- Explain the main greenhouse gases
- Recognise emission hotspots in daily work and operations
- Choose between options with a carbon trade-off
Last reviewed Oct 2026
Creative thinking and structured brainstorming in teams
Team members and team leads · Soft Skills & Career Development
- Describe divergent, lateral and associative thinking
- Run a structured brainstorm
- Spot habits that block creativity in a team session
Last reviewed Oct 2026
Customer retention basics for account teams
Account managers · Sales Training
- Explain why repeat customers cost less and earn more than new ones
- Name the main retention measures and customer groups
- Spot churn warning signs in customer behaviour
Last reviewed Oct 2026
Decision-making and cognitive bias awareness
Managers and all staff · Leadership Training for Managers
- Tell fast, automatic thinking from slow
- Recognise common biases
- Notice perception errors such as missing the obvious
Last reviewed Oct 2026
Documenting software architecture with the C4 model
Software architects · Software Development Courses
- Explain why undocumented or inconsistent diagrams cost teams time
- Describe the four C4 levels
- Draw a system context and a container diagram for a simple system
Last reviewed Oct 2026
Garment care labels and sizing for store staff
Retail floor and fitting-room staff · Sales Training
- Read the five basic care label symbols
- Describe how common fabrics behave
- Convert a garment size between systems and say
Last reviewed Oct 2026
Lean basics: Waste, 5S and continuous improvement
Operations · Soft Skills & Career Development
- Name the eight types of waste and spot them in a work example
- Apply the five 5S steps
- Use a red tag correctly, as a team activity
Last reviewed Oct 2026
Managing risk in IT projects
Project managers · IT Training
- Describe the risk cycle
- Write a clear risk statement and score it by likelihood and impact
- Choose a response
Last reviewed Oct 2026
Measuring customer loyalty with net promoter score
Customer-facing staff · Marketing Courses
- Explain what NPS measures
- Sort scores 0-10 into detractors, passives and promoters
- Calculate NPS as % promoters minus % detractors
Last reviewed Oct 2026
Multimodal freight transport essentials
Logistics · Soft Skills & Career Development
- Compare road, rail, sea and air on cost, speed, capacity and risk
- Explain what makes a shipment multimodal
- Tell multimodal from intermodal and from separate contracts for each leg
Last reviewed Oct 2026
Professional presence at work
Early-career staff and anyone starting a new role or team · Soft Skills & Career Development
- Explain how colleagues form impressions
- Use clear speech, listening and body language that fit the setting
- Present your work and strengths honestly, with evidence
Last reviewed Oct 2026
Situational leadership for new managers
New and first-time team leaders and supervisors moving from strong individual performer to leader · Leadership Training for Managers
- Name what changes when you move from doing the work to leading others
- Match a leadership style
- Separate urgent from important when your day fills up
Last reviewed Oct 2026
Stakeholder analysis for project teams
Project managers · Soft Skills & Career Development
- Explain why stakeholder analysis matters and what it produces
- Identify stakeholders using brainstorming, brainwriting, interviews
- Place stakeholders on a power and interest grid
Last reviewed Oct 2026
Telling the supplier diversity story
Procurement · Inclusive Teams: Customers & Community
- Explain why stories help a supplier diversity programme
- Structure a short supplier story
- Tell a supplier's story with consent, accuracy
Last reviewed Oct 2026
Understanding manufacturing costs for operations and finance
Operations · Soft Skills & Career Development
- Explain a cost object and why a cost can be direct for one object
- Classify a cost as direct materials
- Tell product costs from period costs
Last reviewed Oct 2026
Using AI in recruitment: Fair, lawful and effective
Recruiters · AI Training for Employees
- Name the five hiring stages and say where AI helps
- Sort AI uses in sourcing, screening, interviews
- Write and check an AI-assisted job advert for biased wording
Last reviewed Oct 2026
Workforce planning basics for managers
Line managers · Leadership Training for Managers
- Explain workforce planning as matching the supply and demand for talent
- Put the analysis steps in order
- Name the data that shows current and future headcount needs
Last reviewed Oct 2026
Office etiquette for new starters: Messages, meetings and CC
New starters and early-career staff · Soft Skills & Career Development
- Judge when a message outside working hours is fine and when it is not
- Take part professionally in an online meeting
- Use CC, updates and "task done" messages sensibly
Last reviewed Oct 2026
Phone and chat customer service essentials
Contact-centre · Soft Skills & Career Development
- Use active listening, the customer's name and plain language on calls
- Keep customers informed while they wait
- Explain policy in simple words and close with clear next steps
Last reviewed Oct 2026
Recognition and appreciation at work
Team leads · Leadership Training for Managers
- Explain how recognition
- Write a specific, timely, sincere thank-you message
- Choose a form that fits the person
Last reviewed Oct 2026
Working across generations in the workplace
Managers · Inclusive Teams: Life Stages & Circumstances
- Name the commonly used generation labels
- Tell evidence from stereotype in statements about age groups
- Recognise age bias in meetings, hiring and jokes
Last reviewed Oct 2026
Working effectively with your manager
New hires · Soft Skills & Career Development
- Say how you prefer to receive feedback and recognition
- Ask your manager about priorities, decision-making
- Spot a mismatch between your style and your manager's expectations
Last reviewed Oct 2026
Affordable care act essentials for HR and benefits teams
HR · HR Compliance Training for Managers
- Explain in plain words what the Affordable Care Act
- Name the factors that set a marketplace premium
- Say who may qualify for marketplace plans and how APTC and CSR work
Last reviewed Oct 2026
Flood emergency response for site teams
Site · Workplace Safety Training
- Follow the escalation timeline of a flood event
- Choose the right action at each stage
- Prepare the site before a flood and keep people before property
Last reviewed Oct 2026
GST basics: Supply and registration
Finance · Ethics & Compliance Training
- Explain "business", "goods", "consideration"
- Say when an activity is a supply
- Treat deposits, free items and bundled sales with care
Last reviewed Oct 2026
Information security responsibilities for leaders
Managers · Security Awareness Training
- State what leaders must do to support the security and privacy system
- Explain why leaders join audits and management reviews
- Recognise social engineering aimed at leaders
Last reviewed Oct 2026
LGBTQ+ inclusion at work: Terms and respect
All employees and managers · Inclusive Teams: Respect & Fair Treatment
- Use core terms accurately
- Explain why respectful language matters for people, teams and retention
- Respond respectfully to a disclosure, a pronoun or a name
Last reviewed Oct 2026
Medical ethics frameworks for clinical staff
Doctors · HIPAA & Healthcare Compliance Training
- Name the four principles of biomedical ethics
- Match principles to the issue in a case
- List the factors to weigh in an end-of-life care decision
Last reviewed Oct 2026
OSHA inspections, citations and cited violations
Supervisors and safety leads · OSHA Training
- Describe the sequence of an OSHA inspection
- Name the most frequently cited standards
- Apply three spot rules
Last reviewed Oct 2026
Raising and handling nonconformities
Quality · Ethics & Compliance Training
- Define a nonconformity and give examples from process, product
- Name the common sources that reveal a nonconformity
- Describe the response
Last reviewed Oct 2026
Workplace safety signs: Prohibition, warning, mandatory
All site · Workplace Safety Training
- Name the safety sign categories and their colour and shape codes
- Recognise common signs
- Say what each sign asks you to do, and where it belongs on site
Last reviewed Oct 2026
Finance basics for non-finance staff
Managers and non-finance employees · Soft Skills & Career Development
- Name the core accounting principles in plain words
- Apply a principle to a short transaction
- Name the parts of a balance sheet and an income statement
Last reviewed Oct 2026
BIM coordination and modelling standards
Architects · IT Training
- Explain the BIM dimensions
- Describe a common data environment
- Apply modelling rules
Last reviewed Oct 2026
Building positive connections with children
Childcare · Professional Development for Teachers
- Explain why secure, trusting relationships support safety, learning
- Use responsive, respectful communication that fits a child's age
- Build trust through routines, play
Last reviewed Oct 2026
Corrective, preventive and predictive maintenance basics
Plant operators · Soft Skills & Career Development
- Tell corrective, preventive and predictive maintenance apart
- Match typical predictive techniques
- Choose a sensible maintenance strategy for a given asset
Last reviewed Oct 2026
Critical thinking for everyday work decisions
All staff and team leads · Soft Skills & Career Development
- Name the elements and the ordered steps of critical thinking
- Question the source and the claim before acting on a message
- Spot weak arguments and unsupported claims in workplace messages
Last reviewed Oct 2026
Financial wellbeing for employees: Budgeting basics
All employees · Employee Wellness Programs
- Tell fixed from variable income and expenses
- Build a monthly budget with the 50/30/20 rule of thumb
- Spot small leaks and unplanned spending in a sample budget
Last reviewed Oct 2026
Inclusion and belonging in your team
Team members and managers · Inclusive Teams: Teams, Hiring & Leadership
- Explain diversity, equity, inclusion and belonging in plain words
- Recognise behaviours that make people feel included or left out
- Spot exclusion in meetings, credit and opportunities
Last reviewed Oct 2026
Indigenous cultural awareness for public-service and care staff
Social · Inclusive Teams: Culture & Communication
- Challenge common myths about Indigenous peoples with checked facts
- Adapt practice to be culturally safe in family-service situations
- Raise bias and escalate concerns safely
Last reviewed Oct 2026
New starter induction: Your first 90 days
New employees and their managers · Soft Skills & Career Development
- Name who to ask for help and which channel suits each need
- Match each communication tool to its main use
- Set clear expectations with your manager in week one
Last reviewed Oct 2026
Planning team-building activities that work
Managers · Icebreaker Games & Team Meeting Ideas
- Explain the benefits of team-building activities
- Match an activity type to a team goal
- Plan an activity using the five planning aspects
Last reviewed Oct 2026
Risk management basics for non-specialists
Team leaders and project staff · Soft Skills & Career Development
- Define risk as the effect of uncertainty on objectives
- Name the stages of the risk management process
- Write a risk clearly
Last reviewed Oct 2026
SOLID design principles for software teams
Developers and tech leads working · Software Development Courses
- Name the five SOLID principles and what each means
- Spot a violation of a principle in a short design
- Choose a refactoring that moves a simple example towards SOLID
Last reviewed Oct 2026
SWOT analysis for workplace planning
Team leads · Soft Skills & Career Development
- Explain what SWOT is and where it helps planning
- Separate internal factors
- Sort sample statements into the four boxes
Last reviewed Oct 2026
Sharing knowledge across teams
Team members and team leads · Soft Skills & Career Development
- Name the benefits of sharing knowledge at work
- Tell tacit knowledge from explicit knowledge and name the SECI modes
- Spot barriers such as low trust, hoarding, no time and poor tools
Last reviewed Oct 2026
Supply chain risk: Spotting internal and external risks
Procurement · Soft Skills & Career Development
- Explain what a supply chain risk is
- Classify common supplier, data, demand
- Rate a risk by likelihood and impact and pick a sensible response
Last reviewed Oct 2026
Taking initiative: Proactivity at work
All employees and new team members · Soft Skills & Career Development
- Tell proactive, reactive and overstepping behaviour apart in real cases
- Anticipate a next step or a risk and act within your remit
- Raise a problem together with a proposed fix
Last reviewed Oct 2026
Booking business travel in english
Office staff · Business English Courses
- Request flights, hotels and transfers politely in English
- Confirm dates, names, times and prices so booking errors are caught
- Find wrong details in a short booking email or call
Last reviewed Oct 2026
Digital communication: Choosing the right channel
Hybrid and remote staff · Soft Skills & Career Development
- Name the main digital channels and what each is good and bad
- Choose the right channel for a message by urgency, detail, sensitivity
- Write a clear chat message and a clear email
Last reviewed Oct 2026
Empathy mapping for customers and colleagues
Product · Soft Skills & Career Development
- Explain why untested assumptions lead to poor decisions
- Name the four quadrants of an empathy map
- Separate what a person said or did
Last reviewed Oct 2026
Respectful workplace communication: Giraffe and jackal
Team members and team leads · Soft Skills & Career Development
- Explain why blaming and judging language escalates conflict
- Name the four steps of non-violent communication
- Tell empathic
Last reviewed Oct 2026
Bomb threat response: What every workplace team should do
All employees · Security Awareness Training
- Describe what to do in the first minutes
- Explain the difference between a low, moderate and high-risk threat
- Recognise the main steps of search, evacuation and re-occupation
Last reviewed Nov 2026
Going out on your own: Fit, planning, structure and exit for a small business
Would-be and new small business owners · Banking & Financial Services Training
- Judge my own fit for business ownership and name one start, one stop
- Use a four-step plan for a business idea
- Compare sole proprietorship, partnership and LLC on liability, tax
Last reviewed Nov 2026
Mood and anxiety disorders for nurses and care teams
Nurses and care staff · Clinical Skills Training for Nurses
- Describe the main types of depressive, bipolar and anxiety disorders
- Recognise warning signs that need prompt escalation
- Explain what nurses monitor and teach for antidepressants
Last reviewed Nov 2026
Chemical security awareness: Protecting dangerous chemicals at your site
Employees · Security Awareness Training
- Explain why dangerous chemicals need security as well as safety
- Recognise threats to a chemical site and report suspicious behaviour
- Describe your own role in protecting chemicals from theft or misuse
Last reviewed Nov 2026
Your devices and your data: App permissions, tracking and old devices
All staff using a phone or laptop for work, including BYOD · Security Awareness Training
- Review and restrict the permissions apps have on my phone or laptop
- Explain how advertising IDs and data brokers build profiles about me
- Recognise the risks of tracking tools and spyware
Last reviewed Nov 2026
Reading the 704 hazard diamond: A workplace guide to health, fire, instability and special hazards
Warehouse · Workplace Safety Training
- Name what each of the four quadrants stands for and read them in order
- Read a 0 to 4 number as low to extreme for health, flammability
- Recognise the three special-hazard symbols
Last reviewed Nov 2026
Staying safe on and off the job: Personal security for employees
All employees · Security Awareness Training
- Decide what level of personal protection suits your role and situation
- Apply basic situational awareness at work, in public
- Respond calmly to a confrontation or a suspicious situation
Last reviewed Nov 2026
Threat reporting and emergency planning in education settings
School · Security Awareness Training
- Describe how an anonymous threat is assessed and who is involved
- Explain why bystander reporting matters
- List the elements of a stronger emergency plan and how to review it
Last reviewed Nov 2026
Before you install it: Vetting apps, tools and devices at work
Anyone · Security Awareness Training
- Ask the six vetting questions about any new app, tool or smart device
- Spot a lookalike app
- Check encryption, updates, privacy policy and settings
Last reviewed Nov 2026
Disasters and your money: Prepare, respond and recover financially
Employees and households · Banking & Financial Services Training
- Explain how a disaster can hit household finances
- Build an emergency financial first aid kit and decide
- Check whether your insurance covers the likely risks
Last reviewed Nov 2026
Protecting your identity at work and at home: Prevent, spot and respond to ID theft
All employees · Banking & Financial Services Training
- Explain what identity theft is and how thieves get information
- Spot the warning signs on accounts, statements and credit reports
- Take steps to reduce your risk and write a personal action plan
Last reviewed Nov 2026
Scams that target families: Spot and stop financial exploitation of older adults
Employees · Banking & Financial Services Training
- Recognise common telephone, internet, charity and romance scams
- Spot red flags in investment, homeowner and veteran benefit schemes
- Describe what a fiduciary or helper must
Last reviewed Nov 2026
Planning ahead for illness, incapacity and disasters
Employees · Banking & Financial Services Training
- List the legal and financial papers to prepare for illness or incapacity
- Explain why direct deposit protects benefits and income
- Prepare financially for a disaster and gather the documents
Last reviewed Nov 2026
Small business money matters: Banking, cash flow, records, credit and tax
Employees running or planning a side business · Banking & Financial Services Training
- Explain the cash conversion cycle and negotiate better payment terms
- Keep the records lenders and the law expect
- Explain how business credit works and the main federal tax obligations
Last reviewed Nov 2026
Suspicious purchases: A retail team guide to explosives precursor awareness
Retail staff · Security Awareness Training
- Explain why some everyday products can be misused
- Respond calmly
- Describe what to record and what not to record
Last reviewed Nov 2026
Using AI responsibly for accessible, personalised support
Staff and managers using AI for documents and communication · AI Training for Employees
- Apply the six responsible AI principles to a workplace use of AI
- Draft and review documents with AI while keeping a human in the loop
- Adapt content so it is accessible to people with different needs
Last reviewed Nov 2026
Mobile equipment safety for site crews: Lifts, boom trucks and loaders
Site managers · Workplace Safety Training
- Get on and off machines safely, facing the ladder with both hands
- Run a pre-use inspection, refuse damaged equipment
- Set up and use an aerial lift with outriggers, a closed gate
Last reviewed Nov 2026
Arc welding fire safety: A crew refresher
Welders · Toolbox Talks & Safety Meeting Topics
- Inspect and ground an arc welder and clear the area of fire hazards
- Choose the right clothing, gloves and eye protection for the task
- Select the right extinguisher, including for magnesium fires
Last reviewed Nov 2026
Fumes and carbon monoxide: Protecting crews from invisible exposure
Roofing · Workplace Safety Training
- Place and run an asphalt kettle to cut fume exposure and fire risk
- Name the places where fuel-burning equipment must never be used
- Recognise carbon monoxide warning signs in yourself and others
Last reviewed Nov 2026
Working near buried and overhead utilities
Groundworkers · Toolbox Talks & Safety Meeting Topics
- Confirm that buried utilities are located and marked before digging
- Dig safely near mark-outs and react correctly if a line is hit
- Locate overhead power lines before work and keep equipment clear
Last reviewed Nov 2026
Working safely at disaster clean-up and recovery sites
Contractor crews and supervisors · Workplace Safety Training
- Name the main physical and health hazards of clean-up work
- Apply the hierarchy of controls and explain
- Follow the emergency plan and incident command, and look
Last reviewed Nov 2026
Maritime workplace safety: Docks, terminals and shipyards
Dock · OSHA Training
- Move around a maritime facility safely, avoiding slip, trip
- Describe the basics of fall protection for shipyard work
- Describe how to help a person who falls into the water
Last reviewed Nov 2026
Enteral tubes: Placement checks, feeding and tube care for nursing teams
Registered nurses and care staff · Clinical Skills Training for Nurses
- Explain why tube placement must be verified
- Set up safe tube feeding
- Recognise and respond to blockage, misconnection, aspiration risk
Last reviewed Nov 2026
Chest tube drainage: Monitoring and troubleshooting
Registered nurses on acute wards · Clinical Skills Training for Nurses
- Describe what the collection, water seal and suction control chambers do
- Carry out start-of-shift and ongoing checks on a closed drainage system
- Recognise air leaks, lost drainage and heavy bleeding, and escalate
Last reviewed Nov 2026
Professional nursing practice: Standards, regulation and your role
Nurse managers · Nursing Professional Development
- Explain who regulates nursing practice
- Name the ANA standards of practice and professional performance
- Link the standards to everyday behaviour on shift
Last reviewed Nov 2026
Patient advocacy for nurses: From the bedside to policy
Nurses · Nursing Professional Development
- Define advocacy and name its levels
- Give practical examples of bedside advocacy for a patient and family
- Describe how to raise a concern through the right route
Last reviewed Nov 2026
Interprofessional collaboration: Roles, communication and conflict
Teams and managers working across roles · Nursing Professional Development
- Describe the four core competencies of interprofessional collaboration
- Explain why clear roles matter in a team
- Use ISBARR and closed-loop communication to hand over information
Last reviewed Nov 2026
Quality and evidence-based practice for nurses
Registered nurses · Clinical Skills Training for Nurses
- Give the ANA definition of quality
- Name the main ways quality is measured and rewarded
- Use the Plan, Do, Study, Act cycle on a simple problem such as falls
Last reviewed Nov 2026
Mental health foundations for health care teams
Health care teams · Nursing Professional Development
- Describe the mental health continuum
- Name stigma and one action to reduce it
- Describe the stress response, coping styles
Last reviewed Nov 2026
Psychosis and personality disorders: Recognise and respond
Nurses and nursing students · Clinical Skills Training for Nurses
- Describe the three personality disorder clusters
- Recognise psychosis, delirium and schizophrenia and how they differ
- Explain what mental status findings to look
Last reviewed Nov 2026
Substance misuse and related disorders: A clinical overview for nursing teams
Nursing teams · Nursing Professional Development
- Describe substance misuse, intoxication and overdose
- Recognise withdrawal and why it needs escalation
- Explain the DSM-5 idea of a substance use disorder
Last reviewed Nov 2026
Community health needs and vulnerable populations
Community · Clinical Skills Training for Nurses
- Describe community health nursing roles and common barriers
- Explain how social determinants of health
- Recognise which groups are vulnerable
Last reviewed Nov 2026
The nursing process: Assess, diagnose, plan, implement, evaluate
New nurses · Nursing Professional Development
- Name the six steps of the nursing process
- Tell subjective data from objective data
- Write a client-centred, measurable expected outcome
Last reviewed Nov 2026
Psychotropic medicines: Classes, monitoring and safe administration
Nurses and nursing students · Clinical Skills Training for Nurses
- Name the main antidepressant classes and their key risks
- Recognise serotonin syndrome and hypertensive crisis
- Describe safe monitoring and teaching for lithium and benzodiazepines
Last reviewed Nov 2026
Sleep and rest: Supporting patients' sleep in care settings
Ward · Nursing Professional Development
- Describe why sleep matters for brain function, physical health
- Name the main sleep disorders and their signs
- Assess a patient's sleep using the five key characteristics
Last reviewed Nov 2026
Patient safety fundamentals: Culture, reporting and everyday risks
Nurses and care staff · Clinical Skills Training for Nurses
- Define never events, sentinel events and near misses
- Explain just culture and the three types of behaviour
- Name the safety goals for nursing care centres and use two identifiers
Last reviewed Nov 2026
Caring for older adults: Ageism, SPICES, expected findings and teaching
Nurses · Clinical Skills Training for Nurses
- Recognise ageism and name ways to reduce it in your care
- Use the SPICES prompts to assess an older adult
- Tell expected ageing changes from findings to report
Last reviewed Nov 2026
Bedside skills: Manual blood pressure and mental status
Nurses and care staff · Clinical Skills Training for Nurses
- Describe what a blood pressure reading is and the main categories
- Take a manual blood pressure in the right sequence
- Assess level of consciousness, orientation
Last reviewed Nov 2026
Using cloud storage safely at work
Office and remote staff · Security Awareness Training
- Name the four risks of cloud storage
- Check that a service uses encryption in transit and at rest
- Apply least privilege to shared folders
Last reviewed Nov 2026
Conflict prevention and de-escalation for staff
Front-line staff · Workplace Safety Training
- Describe why early, calm action by any employee helps prevent harm
- Observe concerning behaviour without jumping to conclusions
- Use the four OHNO steps
Last reviewed Nov 2026
Renting or buying: Making a housing decision you can afford
Employees weighing a move or first home · Banking & Financial Services Training
- Separate housing needs from wants and compare renting with buying
- Estimate what housing you can afford
- Follow the steps to renting and read a rental agreement
Last reviewed Nov 2026
Money check-in for you and the people you care for
Employees · Banking & Financial Services Training
- Explain what elder financial exploitation is and who is at risk
- Say why older adults often do not report it
- Start a kind check-in conversation with a relative
Last reviewed Nov 2026
Insurance for your small business: Required cover, optional cover and choosing a policy
Small business owners and managers · Banking & Financial Services Training
- Say why a business needs insurance
- Compare liability and property cover
- Explain key person insurance and surety bonds
Last reviewed Nov 2026
Lifting sheet materials and protecting hands and wrists
Interior fit-out crews · Workplace Safety Training
- Plan a lift and stage sheet materials close to where they will be used
- Choose one-person, two-person or mechanical handling
- Hang a sheet using the four vertical-hanging steps
Last reviewed Nov 2026
Legal duties and your licence: Liability, investigations and staying safe
Nurses and nurse managers · Nursing Professional Development
- Tell public law and civil law apart
- Name the three most common allegations behind board investigations
- Apply risk-management habits
Last reviewed Nov 2026
Health care economics for nurses: Costs to staffing
Nurses · Clinical Skills Training for Nurses
- Explain why health care costs rise, using the trends named in the course
- Tell Medicare, Medicaid, private insurance and self-pay apart
- Describe fee-for-service and Pay for Performance
Last reviewed Nov 2026
Childhood, adolescent and eating disorders: Spotting concerns and supporting young people
Paediatric · Clinical Skills Training for Nurses
- Describe the key conditions covered
- Recognise signs and situations that need a closer look
- Explain the nurse's or care worker's role in building trust, responding
Last reviewed Nov 2026
Trauma, abuse and violence for nurses: Recognise and respond
Nurses and care staff · Clinical Skills Training for Nurses
- Describe adverse childhood experiences
- Use the principles of trauma-informed care in everyday interactions
- Recognise signs of child and older adult abuse and neglect
Last reviewed Nov 2026
Scope of practice: What nurses and care staff may and may not do
Newly hired nurses and care staff · Nursing Professional Development
- Explain who sets the rules and standards that shape nursing practice
- Describe the roles of providers, nurses
- Recognise legal and ethical risks such as negligence
Last reviewed Nov 2026
Fluids and electrolytes for nurses: Spot the signs early
Ward · Clinical Skills Training for Nurses
- Explain how fluid moves between body compartments and what regulates it
- Describe how isotonic, hypotonic and hypertonic IV solutions behave
- Recognise signs of common electrolyte and acid-base imbalances
Last reviewed Nov 2026
Spiritual care in nursing: Assess, listen, support
Nurses · Clinical Skills Training for Nurses
- Define spirituality and spiritual distress in plain words
- Ask open spiritual assessment questions using the FICA or HOPE prompts
- Spot spoken cues of spiritual distress and decide
Last reviewed Nov 2026
Caring for people with sensory impairments: Vision, hearing and communication
Nurses and care staff · Clinical Skills Training for Nurses
- Explain how a sensation is received, perceived and reacted
- Recognise common vision and hearing impairments
- Spot sensory overload and sensory deprivation
Last reviewed Nov 2026
Medicines by body system: Classes, effects and nursing checks
Nurses and senior care staff · Nursing Professional Development
- Describe how medicines act on the autonomic nervous system
- State the key nursing checks for digoxin, diuretics and anticoagulants
- Recognise lithium and opioid safety points
Last reviewed Nov 2026
How medicines work: Kinetics, dynamics and the therapeutic window
Nurses and senior care staff · Clinical Skills Training for Nurses
- Describe absorption, distribution, metabolism
- Explain what agonist and antagonist drugs do at a receptor
- Use onset, peak and duration to think about
Last reviewed Nov 2026
Medication law and ethics: Duties, controlled drugs and error prevention
Nurses and senior care staff · Clinical Skills Training for Nurses
- Link the ANA Code of Ethics provisions to everyday medicine tasks
- Place a drug in a controlled-substance schedule category
- Name the Joint Commission and CMS expectations for orders, five rights
Last reviewed Nov 2026
Nursing physical assessment: Health history and head-to-toe checks
Newly qualified · Nursing Professional Development
- Take a structured health history and a general survey
- Follow the order of a focused cardiovascular, respiratory, abdominal
- Tell expected from unexpected findings and know when to escalate
Last reviewed Nov 2026
Say it kindly and clearly: Feedback practice
Managers · Soft Skills & Career Development
- Tell nice from kind and name the cost of avoiding a hard conversation
- Give feedback in the SBED order, ending with a plain Demand
- Open and close warmly while keeping the middle firm, within 24 hours
Last reviewed Nov 2026
Law enforcement data protection
Contractors · Ethics & Compliance Training
- Say when Part 3 of the Data Protection Act 2018 applies
- Name the six law enforcement data protection principles
- Explain the rules for sensitive processing and the rights of individuals
Last reviewed Nov 2026
Planning an induction programme: Before the start date, the first day and the review
Managers and HR teams · Leadership Training for Managers
- Explain why an induction is planned before the new starter arrives
- Build an induction plan that fits the person and their working location
- Choose what goes in an induction pack and plan a group induction
Last reviewed Nov 2026
Agile tools and techniques: Standups, reviews, retros and team walls
Team leads · Software Development Courses
- Explain how agile tools and techniques help a service team
- Run a short daily standup that includes remote colleagues
- Compare sprint planning, team reviews and retrospectives
Last reviewed Nov 2026
Analysing a research session: Observations, findings and actions
Product · Software Development Courses
- Plan an analysis session and decide who should join
- Extract observations without adding interpretation
- Sort observations into groups and name them
Last reviewed Nov 2026
Core principles of agile: User needs, iteration, learning and planning
Team leads · Software Development Courses
- Name the five core principles of agile
- Explain why user needs come before everyone else's
- Describe how to improve a service step by step
Last reviewed Nov 2026
Creating an agile working environment: Space, boards and tools
Team leads · Software Development Courses
- Describe what an agile working environment looks like
- Decide with your team how to structure your space and tools
- Explain why a shared visual workspace matters
Last reviewed Nov 2026
Creating an experience map: Stages, steps and a shareable summary
Product · Software Development Courses
- Explain what an experience map shows and when to use one
- Prepare a mapping session and agree a colour-coding scheme
- Identify common stages and build up the experience
Last reviewed Nov 2026
Developing a roadmap: Twelve principles for a clear, open plan
Product managers · Software Development Courses
- Explain what a roadmap is and why it matters
- Link a roadmap to a long-term vision and clear objectives
- Tell a roadmap apart from a backlog
Last reviewed Nov 2026
Governance for agile delivery: Six principles for service teams
Service owners · Software Development Courses
- Name the six principles of agile governance
- Explain who is involved in governing delivery
- Describe how to keep a good pace without losing quality
Last reviewed Nov 2026
Agile delivery phases: How the discovery phase works
Product managers · Software Development Courses
- Explain what the discovery phase is
- Reframe a pre-defined solution as a problem to solve
- Describe what to learn about users, constraints and improvements
Last reviewed Nov 2026
Planning a round of research: Objectives, participants, sessions and roles
Product · Software Development Courses
- Set clear, actionable objectives for a round of research
- Plan participants, session times and recording
- Prepare the prototype and run a practice session
Last reviewed Nov 2026
User research basics: Understanding users and researching continually
Product · Software Development Courses
- Explain what user research is
- Make research inclusive of everyone who uses the service
- Look for what works, not what is popular
Last reviewed Nov 2026
In-depth interviews: Planning, designing and running them
Product · Software Development Courses
- Decide when in-depth interviews are the right method
- Plan the sessions, location and participants
- Design the interview and a discussion guide
Last reviewed Nov 2026
Moderated usability testing: Planning, tasks, sessions and assistive technology
Product · Software Development Courses
- Explain what moderated usability testing is and when to use it
- Plan the sessions, participants and venue
- Design good test tasks and a discussion guide
Last reviewed Nov 2026
Writing user stories: Actor, narrative, goal and acceptance criteria
Product · Software Development Courses
- Explain what a user story is and why every team member writes them
- Write a story that names the actor, the narrative and the goal
- Use the goal to check you are solving the right problem
Last reviewed Nov 2026
Remote meetings: Prepare, run and follow up, and keep them inclusive
Team members and managers · Soft Skills & Career Development
- Decide whether a meeting is needed or whether asynchronous work will do
- Prepare a remote meeting with notice, an agenda and the right invitees
- Run a meeting that starts on time, is documented live
Last reviewed Nov 2026
Remote collaboration and whiteboarding: Tools, sessions and habits that work
Team members and leads working · Soft Skills & Career Development
- Choose collaboration tools using people, principles, process and product
- Use a shared document as a simple remote whiteboard
- Run a virtual whiteboard session with clear goals, time limits and roles
Last reviewed Nov 2026
One-to-ones: Agendas, conversations and career development for managers
Managers and their direct reports · Leadership Training for Managers
- Choose a sensible rhythm and keep one-to-ones in the diary
- Ask open questions and listen more than you talk
- Hold a career development conversation and set expectations honestly
Last reviewed Nov 2026
Remote work emergency plan: Five things leaders can do first
Leaders and managers moving a team to remote work · Leadership Training for Managers
- Tell remote work apart from crisis-driven work from home
- Set up a remote leadership team and a single source of truth
- Plan communication, including informal contact
Last reviewed Nov 2026
Asynchronous and non-linear working: Flexible days that still deliver
Team members and managers · Soft Skills & Career Development
- Explain what a non-linear workday is and what it is not
- Weigh its benefits and challenges for people and teams
- Name what an organisation needs in place before it can work this way
Last reviewed Nov 2026
Daily stand-up: A short daily sync that keeps the team aligned
Team members · Software Development Courses
- Explain what a daily stand-up is for and what it is not
- Use the three core questions to share work and raise blockers
- Keep the stand-up to its timebox and park side conversations
Last reviewed Nov 2026
Impact mapping: Planning around outcomes, not feature lists
Product owners · Software Development Courses
- Explain what impact mapping is and what a finished map contains
- Describe why it reorients planning from features to value
- Plan who to involve, how long to allow and what materials to prepare
Last reviewed Nov 2026
The mobius loop: A map of agile product-delivery practices
Product and delivery teams · Software Development Courses
- Describe the Mobius Loop and what it is used
- Name the four parts of the loop
- Explain how a practice library is organised around the loop
Last reviewed Nov 2026
Team retrospectives: Reflect, inspect and adapt your ways of working
Team members · Software Development Courses
- Explain what a retrospective is and why teams hold them
- Plan the people, time and materials for a session
- Run and follow up a retrospective with a remote team
Last reviewed Nov 2026
Designing organisational structures: Departments, authority and control
New managers and team leads · Leadership Training for Managers
- Name the five ways to group jobs into departments
- Compare matrix and committee structures
- Explain chain of command, unity of command and span of control
Last reviewed Nov 2026
Operations management and quality: Planning, control and improvement
New managers and operations staff · Leadership Training for Managers
- Explain how production turns inputs into outputs
- Tell mass production, mass customisation and customisation apart
- Describe routing and scheduling, and three scheduling tools
Last reviewed Nov 2026
Fuzzy ownership: Finding an owner for work nobody owns
Team members · Soft Skills & Career Development
- Explain why unclear ownership gets harder as a company grows
- Find out who owns a product, marketing or documentation item
- Follow a simple process to give an unowned item an owner
Last reviewed Nov 2026
Blameless post-mortems: Learning from incidents
Engineering · Software Development Courses
- Explain why a post-mortem aims to understand, not to blame
- List the five parts a post-mortem usually covers
- Write concrete remediation steps from what went well and poorly
Last reviewed Nov 2026
Team changes: Proposing and deciding quickly
Team leads and managers · Leadership Training for Managers
- State the three principles behind a team change decision
- Write a short proposal for a new, split or closed team
- Give useful feedback on a proposal
Last reviewed Nov 2026
Negotiation and conflict management: Strategies for the workplace
Managers · Soft Skills & Career Development
- Tell distributive
- Explain why SMART goals and a clear strategy help in a negotiation
- Separate functional from dysfunctional workplace conflict
Last reviewed Nov 2026
Scrum theory and values: Empiricism, the three pillars and five values
Teams adopting Scrum and their managers · Software Development Courses
- Explain what Scrum is and the problems it is
- Describe empiricism, lean thinking
- Explain how transparency, inspection and adaptation depend on each other
Last reviewed Nov 2026
Card sorting: Open and closed sorts to organise content
Content · Software Development Courses
- Explain what a card sort is and why teams run one
- Tell an open card sort from a closed card sort
- Run an open card sort step by step
Last reviewed Nov 2026
Cognitive walkthrough: Early feedback on how easy a design is to learn
Design · Software Development Courses
- Explain what a cognitive walkthrough is and when it helps
- Say why it is not a substitute for testing with real users
- Identify traits of new or infrequent users
Last reviewed Nov 2026
Contextual inquiry: Observing people at work to learn what they need
Product · Software Development Courses
- Explain what a contextual inquiry is and what it can reveal
- Get permission from a supervisor and the participant before observing
- Behave during a session like a student learning the job
Last reviewed Nov 2026
Prototyping and wireframing: Test a rough version before you build
Product · Software Development Courses
- Explain what a prototype is and why teams make one
- Tell a static prototype from a functional one
- Think of a prototype like a wireframe
Last reviewed Nov 2026
Recruiting research participants: Finding the right people to learn from
Product · Software Development Courses
- Explain why recruiting people who represent your core users matters
- Name four groups of people worth seeking out
- List five places to reach them
Last reviewed Nov 2026
Test for understanding: Check your writing works for its readers
Anyone · Soft Skills & Career Development
- Explain why you should test your content with readers
- Know when to start testing and how many rounds to plan
- Name the main techniques for testing content
Last reviewed Nov 2026
Flexible working arrangements: Offering and managing them well
Managers · Leadership Training for Managers
- List the benefits of flexible working for staff and the business
- Recognise common types of flexible working arrangement
- Respond to a flexibility request carefully and fairly
Last reviewed Nov 2026
Measuring and reporting progress: Reporting without extra work
Delivery managers · Software Development Courses
- Explain what good progress reporting should achieve
- Name the three parts of agile working that produce progress data
- Judge when extra reporting is really needed
Last reviewed Nov 2026
Planning agile projects: Vision, objectives, roadmap and planning meetings
Project managers · Software Development Courses
- Explain how agile planning differs from waterfall planning
- Write a vision and a small set of measurable objectives
- Make and revisit a roadmap
Last reviewed Nov 2026
Setting up a service team: The skills and roles for each phase
Managers and delivery leads · Software Development Courses
- Explain why a delivery team needs to be multidisciplinary
- List the skills every service team needs
- Choose the roles for discovery and alpha
Last reviewed Nov 2026
Using a team wall: What to show and how it helps
Team leads and delivery managers · Software Development Courses
- Explain how a physical team wall works
- Decide what to put on the wall
- Describe how an up-to-date wall helps the team
Last reviewed Nov 2026
Kanban: Flow, the three practices and the four flow metrics
Teams and managers delivering knowledge work · Software Development Courses
- Explain what Kanban is and why it focuses on flow
- Describe a Definition of Workflow and the board that shows it
- Control work in progress and pull new work only when there is capacity
Last reviewed Nov 2026
Start at the end: Define success, then test what could make you fail
Product owners · Software Development Courses
- Explain what the start-at-the-end exercise is and what it produces
- Describe success from the customer and business perspectives
- Turn imagined failures into key questions and assumptions
Last reviewed Nov 2026
User story mapping and value slicing: Plan releases in slices of value
Product owners · Software Development Courses
- Explain what user story mapping and value slicing produce
- Describe why a story map beats a traditional flat backlog
- Plan the people, time and materials for a mapping session
Last reviewed Nov 2026
Scrum artefacts and commitments: Backlogs, increment and definition of done
Teams using Scrum and their managers · Software Development Courses
- Explain what Scrum artefacts are and why each carries a commitment
- Describe the Product Backlog and the Product Goal
- Describe the Sprint Backlog and the Sprint Goal
Last reviewed Nov 2026
Scrum events: The sprint, planning, daily scrum, review and retrospective
Teams adopting Scrum and their managers · Software Development Courses
- Explain how the Sprint holds all the other events
- Describe the three topics of Sprint Planning
- Run a Daily Scrum that focuses on the Sprint Goal
Last reviewed Nov 2026
The scrum team: Developers, product owner and scrum master
Teams adopting Scrum and their managers · Software Development Courses
- Describe the make-up of a Scrum Team and why it is self-managing
- Explain what the Developers are accountable
- Explain what the Product Owner is accountable
Last reviewed Nov 2026
Business analysis basics: Roles, stakeholders, requirements and priorities
New and non-specialist business analysts and project team members · Software Development Courses
- Explain what a business analyst does
- Identify stakeholders and plan how to work with them
- Gather, categorise and document requirements from the right sources
Last reviewed Nov 2026
Medical device quality: The FDA Quality Management System Regulation
Quality and regulatory teams · Ethics & Compliance Training
- Explain why the 1996 Quality System Regulation was replaced
- Describe the purpose and scope of the QMSR and who it covers
- Explain how the QMSR brings in an international standard by reference
Last reviewed Nov 2026
Medical device design and development controls under the FDA QMSR
Engineering and quality teams · Ethics & Compliance Training
- Explain why design and development controls matter
- Trace how design controls became a requirement, from 1990 to 2026
- Say which manufacturers must meet the QMSR design
Last reviewed Nov 2026
Environmental management with EMAS: Review, policy and system
Environmental and quality managers · Ethics & Compliance Training
- Explain what EMAS is for and name its eight steps
- Carry out the parts of an environmental review
- Tell direct from indirect environmental aspects and judge
Last reviewed Nov 2026
Reporting environmental performance: The EMAS environmental statement and verification
Sustainability and reporting teams · Ethics & Compliance Training
- List the minimum content of an environmental statement
- Report the core environmental performance indicators as a number
- Explain how often the statement is updated and validated
Last reviewed Nov 2026
Building a safety and health programme: The seven core practices
Managers and safety leads · Workplace Safety Training
- Describe the role of leadership and worker participation
- Run a hazard identification walk and rank what you find
- Choose controls using the hierarchy of controls
Last reviewed Nov 2026
Managing privacy risk: Getting started with the NIST Privacy Framework
Small and medium business owners · Security Awareness Training
- Explain why good cyber security alone does not cover privacy risk
- Use the Ready, Set, Go phases to start or improve a privacy programme
- Map data, assess privacy risk and set privacy values and roles
Last reviewed Nov 2026
Managing security risk to systems: The NIST Risk Management Framework for small organisations
Security and IT staff · IT Training
- Explain what the Risk Management Framework is and who can use it
- Name the seven steps and what each one is
- Set a risk tolerance and draw a boundary around a system
Last reviewed Nov 2026
Protecting controlled unclassified information: NIST SP 800-171 for small businesses
Small business owners · Security Awareness Training
- Explain what controlled unclassified information is
- Give practical first steps for access, authentication, training
- Scope the systems that handle CUI and map how it flows
Last reviewed Nov 2026
Planning your cyber security with the NIST Cybersecurity Framework 2.0: A small business guide
Small business owners and IT leads · Security Awareness Training
- Explain what the Cybersecurity Framework 2.0 is and who it is
- Name the six Functions and what each is
- List practical first actions for Govern, Identify and Protect
Last reviewed Nov 2026
Escalating issues well
All employees · Soft Skills & Career Development
- Judge whether an issue should be handled in the team
- Write a clear escalation message with five parts
- Choose the right person, channel and tone
Last reviewed Nov 2026
Document-led meetings: Read first, then decide
All employees · Soft Skills & Career Development
- Write a short meeting document
- Run the first part of a meeting as quiet reading plus written comments
- Close a meeting by recording decisions, owners
Last reviewed Nov 2026
Pre-mortems: Spotting project risks early
Project leads · Leadership Training for Managers
- Explain how a pre-mortem differs from a post-mortem
- Run the steps of a pre-mortem
- Turn a vague worry into a clear risk statement with a cause, an event
Last reviewed Nov 2026
The one-page project brief
Project leads · Leadership Training for Managers
- Explain what a one-page brief is
- Write a clear purpose and a measurable goal
- Define scope
Last reviewed Nov 2026
Running a project kick-off
Project leads and managers · Leadership Training for Managers
- Explain what a kick-off must achieve
- Prepare a kick-off
- Run a kick-off agenda that balances presenting
Last reviewed Nov 2026
Writing useful weekly team updates
Team members and team leads · Soft Skills & Career Development
- Explain what a weekly update is for and who reads it
- Write an update with four parts
- Turn activity lists
Last reviewed Nov 2026
Shaping and prioritising work before you build
Product · Leadership Training for Managers
- Explain why vague requests cause overruns and why work needs defining
- Turn a request into a short problem statement
- Sketch a solution at the right level of detail
Last reviewed Nov 2026
Team rituals that keep people connected
Team leads and team members on in-person, remote or hybrid teams · Soft Skills & Career Development
- Explain what separates a ritual
- Describe four jobs rituals do for a team
- Check that a ritual works for people with different working hours
Last reviewed Nov 2026
Growing your career at work: Build your own case
All employees · Soft Skills & Career Development
- Explain why career growth is mostly built from evidence
- Turn a vague wish such as "I want to progress" into a specific direction
- Recognise a strong evidence statement
Last reviewed Nov 2026
Small steps you can take today: Two-week work experiments
All employees · Soft Skills & Career Development
- Pick one frustration you can influence
- Shrink a change into a step that takes under ten minutes
- Run a two-week experiment with one measure and a review date
Last reviewed Nov 2026
Appreciative interviewing: Learning from what already works
Team leads · Soft Skills & Career Development
- Write open, positive interview questions about a best-day experience
- Interview a colleague in pairs
- Turn a set of stories into themes
Last reviewed Nov 2026
Making clear requests across teams
All employees · Soft Skills & Career Development
- Explain why vague or hidden requests cause delay
- Write a request with five parts
- Choose the right person, channel and moment for a request
Last reviewed Nov 2026
Reading and shaping team culture
All employees and team leads · Soft Skills & Career Development
- Describe culture as the shared habits
- Separate stated values from lived norms using three signals
- Read the unwritten rules of a team in your first weeks by observing
Last reviewed Nov 2026
Employee experience for managers: Moments that matter
Team leads and people managers · Leadership Training for Managers
- Define employee experience as the sum of everyday interactions at work
- Name the five strands of a working day
- Pick the three to five moments on your team
Last reviewed Nov 2026
The employee life cycle: What each stage needs from you
Team leads and people managers · Leadership Training for Managers
- Name seven stages of the employee life cycle
- Spot the transitions inside a career, such as a promotion
- Handle an exit well
Last reviewed Nov 2026
A can-do attitude at work: Solutions, not excuses
All employees · Soft Skills & Career Development
- Describe a can-do attitude as behaviour, what you do next
- Separate what you control, what you influence
- Reframe a blocking statement into a "yes, if…" or "not yet
Last reviewed Nov 2026
Building strong working relationships: Trust one colleague at a time
All employees · Soft Skills & Career Development
- Explain how trust at work is built from small, repeated
- Map the colleagues you depend
- Agree expectations with a colleague
Last reviewed Nov 2026
Creating value for clients: From request to result
Employees · Soft Skills & Career Development
- Ask discovery questions that find the client's goal, constraint
- Tell outputs
- Show value during delivery
Last reviewed Nov 2026
After action reviews: Learning while the work is fresh
Team leads · Soft Skills & Career Development
- Explain how an after action review differs from a performance review
- Run the four commonly used questions in order
- Set up a review so people speak openly
Last reviewed Nov 2026
Pareto analysis: Finding the vital few
Employees and managers · Soft Skills & Career Development
- Explain why a few causes usually produce most of the effect
- Choose a fair measure
- Tally, sort and total categories
Last reviewed Nov 2026
Looking at a problem from several angles
Employees and managers · Soft Skills & Career Development
- Explain why teams that argue positions in turn can talk past each other
- Name at least three affected people
- Compare a problem now, a year ago and a year ahead
Last reviewed Nov 2026
Quality improvement basics: PDSA, driver diagrams and run charts
Employees and team leads · Soft Skills & Career Development
- Write a clear aim statement that names a measure, a starting point
- Choose an outcome measure, a process measure and a balancing measure
- Build a driver diagram from the aim to primary drivers
Last reviewed Nov 2026
A3 problem solving: One page from problem to plan
Employees and team leads · Soft Skills & Career Development
- Explain why one page of problem solving makes thinking visible
- Write a problem statement with the gap, the place, the size
- Describe the current state with facts and a simple picture
Last reviewed Nov 2026
Colleague-led learning: Run a 20-minute teach-back
All employees and team leads · Train the Trainer Courses
- Explain why teaching a skill to colleagues builds the teacher's
- Choose a topic that fits in 20 minutes
- Structure a session in four parts
Last reviewed Nov 2026
Handling misinformation at work: Pause, check, respond
All employees and team leads · Soft Skills & Career Development
- Tell apart a mistake, a rumour, misinformation and disinformation
- Recognise four warning signs in a message
- Use a three-step routine before you share or act on a claim
Last reviewed Nov 2026
Working across cultures
All employees · Inclusive Teams: Culture & Communication
- Explain why misunderstandings in mixed teams are usually about style
- Describe four communication-style spectrums
- Ask for, pronounce and use colleagues' names correctly
Last reviewed Oct 2026
Plain English for international teams
All employees · Inclusive Teams: Culture & Communication
- Explain why clear English is a shared job
- Replace idioms, slang and sports metaphors with literal phrases
- Replace phrasal verbs and jargon with clearer single words
Last reviewed Oct 2026
Names around the world: Getting them right
All employees · Inclusive Teams: Culture & Communication
- Explain why using someone's name correctly matters for trust
- Identify common naming patterns
- Write names correctly in email and systems, keeping diacritics, spaces
Last reviewed Oct 2026
Religious & cultural observances at work
All employees · Inclusive Teams: Culture & Communication
- Explain why observances affect work planning
- Explain why observance dates move
- Describe what major observances usually involve
Last reviewed Oct 2026
Direct & indirect communication
All employees · Inclusive Teams: Culture & Communication
- Explain high- and low-context communication in your own words
- Check what an indirect signal means
- Adjust your own style to the reader
Last reviewed Oct 2026
Feedback across cultures
All employees · Inclusive Teams: Culture & Communication
- Explain why the same feedback can land very differently
- Give feedback using Moment → Behavior → Impact → Ask
- Receive feedback well, including asking for clarity
Last reviewed Oct 2026
Meetings across cultures: Silence, turns & hierarchy
All employees · Inclusive Teams: Culture & Communication
- Explain why the same meeting can feel open to some people
- Use turn-taking techniques that let different speaking styles
- Reduce the effect of seniority on who speaks and what gets said
Last reviewed Oct 2026
Different views of time: Deadlines, punctuality & time zones
All employees · Inclusive Teams: Culture & Communication
- Convert times between zones using UTC offsets
- Write deadlines and meeting times no one can misread
- Make, confirm and update written commitments
Last reviewed Oct 2026
Writing for global readers & translation tools
All employees · Inclusive Teams: Culture & Communication
- Apply writing rules that machine translation
- Use only approved translation tools
- Check machine-translated text
Last reviewed Oct 2026
Working with interpreters
Customer-facing staff and managers · Inclusive Teams: Culture & Communication
- Explain the interpreter's role, and what it isn't
- Choose the right kind of interpreting and source
- Brief an interpreter and set up the room or call
Last reviewed Oct 2026
Humor at work: What travels and what doesn't
All employees · Inclusive Teams: Culture & Communication
- Explain what humor does for teams and why it often doesn't travel
- Spot humor likely to break across languages and channels
- Recognize when a joke excludes people or could be harassment
Last reviewed Oct 2026
National origin, race, language & religion at work (US)
All employees · Inclusive Teams: Respect & Fair Treatment
- Name the protected characteristics this course covers
- Recognize race, color and national-origin discrimination and harassment
- Apply the rules on English-only policies, accent
Last reviewed Oct 2026
Race & color discrimination at work (US)
All employees · Inclusive Teams: Respect & Fair Treatment
- Define race and color as protected characteristics
- Recognize race and color discrimination in decisions
- Report concerns internally or externally
Last reviewed Oct 2026
Religion & belief at work: Accommodation (US)
All employees · Inclusive Teams: Respect & Fair Treatment
- Explain why religious accommodation matters
- Describe how broadly the law defines religion
- Recognize common accommodation requests
Last reviewed Oct 2026
Citizenship, immigration status & fair I-9 practices (US)
HR · Inclusive Teams: Respect & Fair Treatment
- Explain why the I-9 process has two duties
- Define citizenship status discrimination, national origin discrimination
- Classify everyday hiring and I-9 actions as permitted
Last reviewed Oct 2026
Hate symbols & offensive imagery at work
All employees · Inclusive Teams: Respect & Fair Treatment
- Recognize common hate symbols, coded numbers
- Use context to tell hate imagery apart from religious
- Respond correctly when you find a symbol
Last reviewed Oct 2026
Everyday comments that exclude
All employees · Inclusive Teams: Respect & Fair Treatment
- Explain how small, repeated comments affect people and teams
- Recognize common comments that exclude
- Choose a better alternative that keeps the curiosity or the compliment
Last reviewed Oct 2026
Speaking up against racist or xenophobic comments
All employees · Inclusive Teams: Respect & Fair Treatment
- Recognize racist and xenophobic comments
- Choose one of the 5Ds that fits the situation and keeps people safe
- Use short, calm phrases in person, in chat and with customers
Last reviewed Oct 2026
UK: Equality Act 2010 essentials
All workers · Inclusive Teams: Respect & Fair Treatment
- Explain why the Equality Act applies to everyday decisions
- Name the 9 protected characteristics
- Recognise discrimination by association
Last reviewed Oct 2026
EU: Equal treatment at work
All employees · Inclusive Teams: Respect & Fair Treatment
- Name the grounds covered by the two directives
- Recognise discrimination by association, public statements
- Apply the rules on religious dress, reasonable accommodation
Last reviewed Oct 2026
Canada: Human rights at work
All employees · Inclusive Teams: Respect & Fair Treatment
- Explain which human rights law covers your workplace
- Name the prohibited grounds and the main forms of discrimination
- Recognize discrimination in hiring, policies and day-to-day conduct
Last reviewed Oct 2026
Australia: Racial discrimination & respect at work
All workers · Inclusive Teams: Respect & Fair Treatment
- Explain why racial discrimination
- Describe what the RDA protects
- Respond as a bystander or target in a way that's safe and effective
Last reviewed Oct 2026
Singapore: Workplace fairness
All employees · Inclusive Teams: Respect & Fair Treatment
- Explain what is changing with the Workplace Fairness Act
- Name the protected characteristics in the five groups the WFA covers
- Recognise unfair employment decisions in hiring, pay, promotion
Last reviewed Oct 2026
Accessible presentations & documents
Anyone · Inclusive Teams: Accessibility & Disability
- Explain who is shut out by inaccessible slides and documents
- Describe the four WCAG principles
- Choose text and chart colors that meet contrast minimums
Last reviewed Oct 2026
Accessible meetings & events
Meeting and event organizers · Inclusive Teams: Accessibility & Disability
- Explain why access needs should be planned in from the start
- Ask about access needs at invitation/registration in a respectful
- Set up virtual and hybrid meetings with captions, shared materials
Last reviewed Oct 2026
Accessible email, chat & social posts
All employees · Inclusive Teams: Accessibility & Disability
- Explain how screen readers and other tools read emails, chat and posts
- Add alt text to images and GIFs, and avoid images of text
- Write descriptive links and structure longer emails with headings
Last reviewed Oct 2026
Disability inclusion at work
All employees · Inclusive Teams: Accessibility & Disability
- Explain that disability is common, varied and often not visible
- Define disability under the ADA
- Recognize disability discrimination and harassment at work
Last reviewed Oct 2026
Disability etiquette & respectful language
All employees · Inclusive Teams: Accessibility & Disability
- Explain why "ask the person" beats any single rule
- Use person-first or identity-first language as the person prefers
- Apply etiquette basics
Last reviewed Oct 2026
Invisible disabilities & chronic illness
All employees · Inclusive Teams: Accessibility & Disability
- Explain that many disabilities are not visible and can fluctuate
- Apply the ADA definition to episodic, in-remission
- Keep health information confidential
Last reviewed Oct 2026
Neurodiversity at work
All employees + managers · Inclusive Teams: Accessibility & Disability
- Explain neurodiversity as natural variation in how people think, focus
- Choose clear, predictable communication habits that work for most people
- Offer practical adjustments to environment, schedule, tasks
Last reviewed Oct 2026
Asking for & supporting workplace adjustments
Employees and colleagues only: people · Inclusive Teams: Accessibility & Disability
- Say in plain words what you can ask for
- Make a request
- Know what to expect after asking
Last reviewed Oct 2026
Mental health awareness & support at work
All employees · Inclusive Teams: Accessibility & Disability
- Explain that mental health affects everyone
- Notice possible signs that a colleague is struggling, without diagnosing
- Have a supportive check-in
Last reviewed Oct 2026
Age-inclusive teams
All employees · Inclusive Teams: Life Stages & Circumstances
- Explain why age assumptions hurt teams
- Describe how the ADEA
- Replace common age myths with judgments about the individual
Last reviewed Oct 2026
Supporting working parents & caregivers
Managers and team leads · Inclusive Teams: Life Stages & Circumstances
- Recognize when a caregiving request may trigger leave rights
- Avoid caregiver stereotyping in assignments, scheduling, ratings
- Answer the conversation well
Last reviewed Oct 2026
Pregnancy, leave & return to work: The employee side (US)
Employees · Inclusive Teams: Life Stages & Circumstances
- Explain why planning ahead helps you, your team and your return
- Say in one line what the PDA, PWFA, PUMP Act and FMLA mean for you
- Ask for a pregnancy- or lactation-related accommodation
Last reviewed Oct 2026
Menopause at work: UK law and employer duties
UK employers' HR and people teams · Inclusive Teams: Life Stages & Circumstances
- Explain why menopause is a legal and policy issue for UK employers
- Match menopause-related situations to the Equality Act 2010 grounds
- Apply the duty to make reasonable adjustments
Last reviewed Oct 2026
Veterans & reservists in the workplace (US)
Managers · Inclusive Teams: Life Stages & Circumstances
- Explain why USERRA applies to every employer
- Describe leave, notice, the 5-year limit and return-to-work timelines
- Reemploy correctly using the escalator principle
Last reviewed Oct 2026
Inclusive food & drink at work events
Event organizers · Inclusive Teams: Life Stages & Circumstances
- Describe the main religious, ethical and medical dietary needs
- Collect dietary needs and brief a caterer so nothing gets lost
- Plan alcohol-free and fasting-friendly options as equals
Last reviewed Oct 2026
Planning inclusive celebrations & holidays
Event organizers · Inclusive Teams: Life Stages & Circumstances
- Explain how the date, place, cost
- Use a current observance calendar to pick dates and avoid clashes
- Mark observances in ways that are opt-in
Last reviewed Oct 2026
Working well on a multicultural team
Team members · Inclusive Teams: Teams, Hiring & Leadership
- Explain how each team member, not only the leader
- Give a peer feedback, and receive it
- Build trust with colleagues through credit, handovers and clear asks
Last reviewed Oct 2026
Running inclusive meetings
Anyone · Inclusive Teams: Teams, Hiring & Leadership
- Explain how meeting design decides whose ideas get heard
- Prepare a meeting with a clear purpose, agenda, pre-read, roles
- Use facilitation techniques that widen input
Last reviewed Oct 2026
Remote & hybrid teams: Being included and including others
Team members · Inclusive Teams: Teams, Hiring & Leadership
- Explain proximity bias as a peer feels it, and what you can do about it
- Share inconvenient meeting times fairly across time zones
- Include remote colleagues in hybrid moments, and speak up
Last reviewed Oct 2026
Fair assignments & stretch opportunities
Managers and team leads · Inclusive Teams: Teams, Hiring & Leadership
- Explain why "who gets what work" is a career decision with legal weight
- Tell high-visibility, stretch, core and support
- Set job-related criteria and an open process
Last reviewed Oct 2026
Inclusive hiring: Structured interviews
Hiring managers and interview panel members · Inclusive Teams: Teams, Hiring & Leadership
- Explain why a consistent, job-related interview is fairer
- Run a short job analysis and turn it into 4-6 competencies
- Build a question bank
Last reviewed Oct 2026
Writing inclusive job ads: A line-by-line workshop
Recruiters · Inclusive Teams: Teams, Hiring & Leadership
- Explain how single lines of an ad decide who applies
- Split a requirements list into must-haves
- Find and replace coded wording
Last reviewed Oct 2026
Onboarding colleagues from abroad
Hiring managers · Inclusive Teams: Teams, Hiring & Leadership
- Explain why a relocating colleague has two onboarding jobs at once
- Plan the practical and paperwork steps
- Run a buddy relationship with clear scope, frequency and limits
Last reviewed Oct 2026
Mentoring across differences
Mentors · Inclusive Teams: Teams, Hiring & Leadership
- Explain why mentoring someone different from you takes more listening
- Set up a mentoring agreement
- Use a four-step approach
Last reviewed Oct 2026
Psychological safety for team leads: Routines that work
Managers · Inclusive Teams: Teams, Hiring & Leadership
- Define psychological safety in plain words
- Choose and run 2-3 team rituals that make speaking up a habit
- Run a blameless failure review
Last reviewed Oct 2026
Handling conflict in diverse teams
Managers and team leads · Inclusive Teams: Teams, Hiring & Leadership
- Tell task conflict, relationship conflict and conduct issues apart
- Choose manager actions that de-escalate and stay neutral
- Run a five-step conflict conversation without taking sides
Last reviewed Oct 2026
Fair performance reviews
Managers and anyone · Inclusive Teams: Teams, Hiring & Leadership
- Explain why fair reviews depend on clear criteria
- Rate against written, job-related criteria
- Recognize and correct four common rating errors
Last reviewed Oct 2026
Building team norms & a team charter
Whole teams together · Inclusive Teams: Teams, Hiring & Leadership
- Explain why written team norms reduce friction in teams
- Name the six parts of a team charter
- Tell a clear, testable norm apart from a vague one
Last reviewed Oct 2026
Serving customers from every background
Customer-facing staff · Inclusive Teams: Customers & Community
- Explain why every customer gets the same standard of service
- Apply the service rules
- Use a four-question check before acting on an assumption
Last reviewed Oct 2026
Serving customers with disabilities (US)
Customer-facing staff · Inclusive Teams: Customers & Community
- Explain what Title III requires of businesses open to the public
- Define a service animal and tell it apart from emotional support animals
- Apply the service-animal rules
Last reviewed Oct 2026
Language access for customers
Customer-facing staff and their managers · Inclusive Teams: Customers & Community
- Explain why language access matters for safety, service and trust
- Tell interpretation, translation, bilingual staff
- Choose the right language support for the situation
Last reviewed Oct 2026
Inclusive language basics
All employees · Inclusive Teams: Customers & Community
- Explain inclusive language as being clear
- Apply five rules
- Swap common exclusionary or unclear words for clearer ones
Last reviewed Oct 2026
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