What is the best training for customer service?

There's no single "best" training for customer service, as the most effective approach depends on various factors like your company's size, budget, employee needs, and specific goals. However, here are some widely recognized effective training: Communication Skills Training, Problem-Solving Training, Empathy and Emotional Intelligence Training, and Handling Difficult Situations Training.

What is important when training customer service staff?

Important Aspects in Customer Service Training: Communication skills, empathy, product knowledge, and problem-solving.

How do you plan a customer service training?

Planning Customer Service Training includes 4 steps: Identify needs, set objectives, choose methods, and evaluate effectiveness.

Koetliso ea Litšebeletso tsa Bareki Bakeng sa Basebetsi | Mehopolo e 17 ea ho Kickstart

Ho otla ha pelo ea khoebo efe kapa efe e atlehileng ke bareki ba khotsofetseng le ba tšepahalang. Empa u etsa bonnete ba hore basebetsi ba hau ha ba sebeletse bareki feela empa ba ba fetola balateli ba mofuta oa hau?

Re tla hlahloba ka katleho koetliso ea litšebeletso tsa bareki bakeng sa basebetsi e nang le mehopolo e 17 e behang moreki setsing sa leano la khoebo ea hau mme e ka hlalosa bocha kamano ea mokhatlo oa hau le bamameli ba eona.

Lethathamo la Tse ka Hare

Koetliso ea Tšebeletso ea Bareki ke Eng?
Hobaneng ha Koetliso ea Litšebeletso tsa Bareki ho Basebeletsi e le Bohlokoa?
Mehopolo e 17 ea Koetliso ea Litšebeletso tsa Bareki bakeng sa Basebetsi
Litsela tsa bohlokoa
Lipotso ka Lithupelo tsa Litšebeletso tsa Bareki Bakeng sa Basebetsi

Malebela a ho Etsa Koetliso e nang le Tšusumetso

Sengoloa se seng

Kopa Bamameli ba Hao

Qala puisano e nang le morero, fumana maikutlo a bohlokoa 'me u rute bamameli ba hau. Ngodisa ho nka mahala AhaSlides thempleite

🚀 Ipotse Lipotso tsa Mahala☁️

Koetliso ea Tšebeletso ea Bareki ke Eng?

Koetliso ea litšebeletso tsa bareki bakeng sa basebetsi ke mokhoa o etselitsoeng ho hlomella basebetsi ka litsebo, tsebo le maikutlo a hlokahalang ho fana ka litšebeletso tse ntle ho bareki. E kenyelletsa ho ruta litho tsa sehlopha mokhoa oa ho sebelisana le bareki, ho sebetsana le lipotso, ho rarolla mathata, le ho theha liphihlelo tse ntle.

Sepheo sa koetliso ea litšebeletso tsa bareki ke ho ntlafatsa khotsofalo ea bareki, ho haha ts'epehi ea brand, le ho kenya letsoho katlehong e akaretsang ea khoebo.

Koetliso ea Tšebeletso ea Bareki Bakeng sa Basebetsi. Setšoantšo: freepik

Hobaneng ha Koetliso ea Litšebeletso tsa Bareki ho Basebeletsi e le Bohlokoa?

A Tlhahlobo ea Khoebo ea Harvard e penta setšoantšo se hlakileng: 93% ea baetapele ba khoebo ba lumela hore ho araba lipotso tsa bareki ka nepo ho bohlokoa molemong oa katleho ea mokhatlo. Tumellano ena e matla e totobatsa bohlokoa bo ke keng ba latoloa ba koetliso ea litšebeletso tsa bareki bakeng sa basebetsi.

Empa melemo e feta ho latela melao feela. Ho tsetela ho nts'etsopele ea basebetsi ho khothaletsa moetlo o shebaneng le bareki o kotulang meputso ka mekhoa e mengata:

Khotsofalo e Ekelitsoeng ea Bareki:

Basebetsi ba koetlisitsoeng hantle ba fana ka thuso e phahameng, ho rarolla mathata ka katleho le ho feta tebello, e lebisang ho bareki ba thabileng.
Liphihlelo tse ntle li fetolela ho tšepahala ha bareki, khoebo e pheta-phetoang, le litšupiso tsa bohlokoa tsa molomo.

Ho aha Botšepehi ba Bareki:

Litšebeletso tse sebetsang hantle tsa bareki li khothalletsa ts'epo le botšepehi, li khothaletsa bareki ho khetha khoebo ea hau ho feta bahlolisani.
Bareki ba tšepahalang e ba babuelli ba lebitso, ba khothaletsa lihlahisoa le lits'ebeletso tsa hau, 'me ba matlafatsa phihlello ea hau le botumo ba hau.

Setumo se ntlafetseng sa Brand:

Litšebelisano tse ntle tsa bareki ka koetliso e nepahetseng, li kenya letsoho setšoantšong se matla sa brand.
Bareki ba khotsofetseng ba na le menyetla e mengata ea ho arolelana liphihlelo tsa bona tse ntle, ho tiisa setšoantšo sa lebitso la hau le ho ntlafatsa botumo ba hau.

Ho Boloka Bareki ho Eketsehile:

Hangata ho boloka chelete e ngata ho boloka bareki ba hona joale ho feta ho fumana ba bacha. Basebeletsi ba kenang koetliso ea litšebeletso tsa bareki ba itokiselitse hamolemo ho sebetsana le litlhoko tsa bareki, e leng se fokotsang sekhahla sa bareki ba tlohang le ho eketsa boleng ba bona ka kakaretso ha nako e ntse e ea.

Phapang ho Bahlolisani:

Ho hlahella 'marakeng oa tlhōlisano ho finyelloa ka ho fana ka litšebeletso tse ikhethang tsa bareki.
Bareki ba etelletsa pele liphihlelo tse ikhethang tsa litšebeletso, le ha litheko li tšoana.

Morale oa Basebetsi ba Matlafalitsoeng:

Koetliso e matlafatsa basebetsi ka litsebo le tsebo eo ba e hlokang hore ba ipabole, e lebisa ho kholiseho e eketsehileng, khotsofalo ea mosebetsi, le boitlamo bo akaretsang.
Basebetsi ba thabileng le ba itšepang ba fetolela tikolohong ea mosebetsi e ntle le e hlahisang litholoana, e amang litšebelisano tsa bareki ka kotloloho.

Keketseho ea Menyetla ea Thekiso:

Phihlelo e ntle ea litšebeletso tsa bareki e fana ka sebaka se nonneng sa menyetla ea ho rekisa le ea ho rekisa.
Bareki ba khotsofetseng ba na le monyetla oa ho fumana lihlahisoa le litšebeletso tse eketsehileng tse fanoang ke khoebo ea hau.

Mehopolo e 17 ea Koetliso ea Litšebeletso tsa Bareki bakeng sa Basebetsi

Koetliso ea litšebeletso tsa bareki bakeng sa basebetsi e tla ka mefuta e fapaneng, e 'ngoe le e' ngoe e etselitsoe ho sebetsana le likarolo tse itseng tsa litšebelisano tsa bareki. Mona ke maikutlo a sebetsang le a boqapi bakeng sa koetliso ea litšebeletso tsa bareki bakeng sa basebetsi ho ntlafatsa litsebo le katleho ea basebetsi ba hau:

#1 - Ho Utloisisa Botho ba Bareki ba Fapaneng

Seo e leng sona: Koetlisa basebetsi ho lemoha le ho ikamahanya le batho ba fapaneng ba bareki, ho kenyelletsa le ba thata.
Hobaneng ho le bohlokoa: Ho utloisisa mefuta e sa tšoaneng ea botho ba bareki ho lumella basebetsi ho fetola mokhoa oa bona le likarabo ho latela.

#2 - Koetliso ea Tsebo ea Lipuisano

Seo e leng sona: Puisano ke khubu ea litšebeletso tsa bareki. Koetliso ena e shebane le ho hlomella basebetsi ka litsebo tse sebetsang tsa puisano, tsa mantsoe le tse sa bueng.
Hobaneng ho le bohlokoa: Puisano e hlakileng le e nang le kutloelo-bohloko e thusa basebetsi ho fetisa tlhahisoleseding, ho rarolla lipotso tsa bareki, le ho rarolla mathata ka katleho.

#3 - Koetliso ea Tsebo ea Sehlahisoa

Seo e leng sona: Basebetsi ba ithuta ka ho kena le ho tsoa ha lihlahisoa kapa litšebeletso tse fanoang ke k'hamphani.
Hobaneng ho le bohlokoa: ITsebo e tebileng ea sehlahisoa e thusa basebetsi ho fana ka tlhaiso-leseling e nepahetseng, ho khothaletsa lihlahisoa tse loketseng, le ho ntlafatsa boiphihlelo ba bareki ka kakaretso.

#4 - Koetliso ea ho Rarolla Mathata

Seo e leng sona: Koetliso ea ho khetholla, ho sekaseka le ho rarolla mathata a bareki ka katleho.
Hobaneng ho le bohlokoa: Hlomella basebetsi ka litsebo tsa ho rarolla mathata ho rarolla mathata a bareki hang-hang, ho fetola liphihlelo tse mpe hore e be tse ntle.

#5 - Kutloelo-bohloko le Koetliso ea Bohlale ba Maikutlo

Seo e leng sona: Koetliso ea ho utloisisa le ho hokahana le bareki maikutlong, ho lemoha le ho sebetsana le maikutlo a bona.
Hobaneng ho le bohlokoa: Ho aha kutloelo-bohloko ho matlafatsa likamano tse ntle, ho etsa hore bareki ba ikutloe ba utloisisoa le ho nkoa e le ba bohlokoa.

#6 - Puo e Ntle le Polelo

Seo e leng sona: Ho ruta basebetsi ho sebelisa puo e nepahetseng le e nang le tharollo.
Hobaneng ho le bohlokoa: Puo e ntle e ka fetola molumo oa moqoqo 'me ea etsa hore ho be le tšebelisano-'moho.

#7 - Ho Kopana le Maemo a Thata Koetliso

Seo e leng sona: Basebetsi ba ithuta ho sebetsana le bareki ba phephetsang kapa ba khopisang ka lipuisano.
Hobaneng ho le bohlokoa: Hlomella basebetsi ho sebetsana le maemo a thata, ho fokotsa likhohlano, le ho boloka boiphihlelo bo botle ba bareki.

#8 - Koetliso e Tsoelang Pele ea Ntlafatso

Seo e leng sona: Ho khothaletsa mohopolo oa ho tsoela pele ho ithuta le ho ntlafatsa.
Hobaneng ho le bohlokoa: Ho boloka basebetsi ba nchafalitsoe mabapi le litlhoko tsa bareki, mekhoa ea indasteri, le mahlale a macha ho netefatsa ho ikamahanya le maemo le boqapi.

#9 - Boikoetliso ba ho Bapala-Karolo

Seo e leng sona: Maemo a etsisoang moo basebetsi ba itloaetsang ho sebelisana le bareki.
Hobaneng ho le bohlokoa: Ho bapala karolo ho lumella basebetsi ho sebelisa tsebo ea theory maemong a sebetsang, ho matlafatsa boitšepo le bokhoni.

#10 - Maikutlo a Bareki le Tekolo

Seo e leng sona: Ho bokella le ho sekaseka maikutlo a bareki ho tseba libaka tse lokelang ho ntlafatsoa.
Hobaneng ho le bohlokoa: Li-loop tsa maikutlo li thusa likhoebo ho utloisisa maikutlo a bareki, li lumella ntlafatso ea lithupelo tse lebisitsoeng.

#11 - Koetliso ea Tšebelisano-'moho ea Mafapha a Pharalletseng

Seo e leng sona: Ho koetlisa basebetsi ho sebelisana le mafapha a mang ho rarolla mathata a bareki.
Hobaneng ho le bohlokoa: Ho khothaletsa tšebelisano 'moho ho netefatsa mokhoa o akaretsang oa litšebeletso tsa bareki, ho theola li-silos le ho khothaletsa moetlo o shebaneng le bareki.

#12 - Koetliso ea kutlo ea Setso

Seo e leng sona: Ho ruta basebetsi ho hlokomela le ho hlompha litso tse fapaneng.
Hobaneng ho le bohlokoa: Kutloelo-bohloko ea setso e netefatsa litšebelisano tse kenyeletsang le tse nahanelang tsa bareki, ho qoba ho se utloisisane.

#13 - Theknoloji le Koetliso ea Tsamaiso

Seo e leng sona: Ho etsa bonnete ba hore basebetsi ba na le tsebo ea ho sebelisa lisebelisoa tsa litšebeletso tsa bareki le theknoloji.
Hobaneng ho le bohlokoa: Tšebeliso ea mahlale a morao-rao e ntlafatsa ts'ebetso ea litšebeletso tsa bareki le ho ntlafatsa ts'ebetso ea ts'ebetso.

#14 - Maemo a Ts'ebeletso ea Bareki le Lithuto tsa Taba

Seo e leng sona: Ho sekaseka maemo a sebele a litšebeletso tsa bareki le lithuto tsa liketsahalo.
Hobaneng ho le bohlokoa: Ho ithuta ho tsoa maemong a sebele ho ntlafatsa tsebo ea ho rarolla mathata le ho lokisetsa basebetsi bakeng sa litšebelisano tse fapaneng tsa bareki.

#15 - Koetliso ea ho Mamela ka Matla

Seo e leng sona: Ho ruta bokhoni ba ho mamela ka mafolofolo ho utloisisa mathata a bareki ka botlalo.
Hobaneng ho le bohlokoa: Ho mamela ka hloko ho holisa kutloelo-bohloko 'me ho bontša thahasello ea 'nete ea ho rarolla mathata a bareki.

#16 - Ho Lula U Khotse Tlas'a Khatello

Seo e leng sona: Koetlisa basebetsi ho boloka botsitso le ho lula ba khobile matšoafo nakong ea lipuisano tse thata.
Hobaneng ho le bohlokoa: Boitšoaro bo hlophisitsoeng bo thusa ho theola maemo a tsitsipano mme bo theha boiphihlelo bo monate ba bareki.

#17 - Ho Boloka Maikutlo a Matle

Seo e leng sona: Koetlisa basebetsi ho atamela litšebelisano tse thata ka maikutlo a nepahetseng.
Hobaneng ho le bohlokoa: Maikutlo a matle a khothalletsa boitelo le mokhoa oa ho ba le tšepo, esita le maemong a thata.

Ka ho tsetela mefuteng ena e fapaneng ea koetliso, likhoebo li ka theha moetlo o tsepamisitseng maikutlo ho bareki o sa finyelleng feela empa o fetang litebello tsa bareki, e leng se lebisang ho khotsofalo e eketsehileng, botšepehi le katleho ka kakaretso.

Litsela tsa bohlokoa

Ho tsetela thupelong ea litšebeletso tsa bareki bakeng sa basebetsi ke letsete molemong oa katleho le botumo ba khoebo efe kapa efe.

*Ho fetola koetliso ea litšebeletso tsa bareki ho ba boiphihlelo bo kopanetsoeng le bo hohelang*

'Me u se ke ua lebala ho sebelisa AhaSlides ho matlafatsa tšusumetso ea koetliso. Ka laebrari ea dithempleite 'me likarolo tse sebelisanang, AhaSlides e fetola koetliso phihlelong e hohelang e matlafatsang litsebo tsa lefatše la sebele. Motsoako ona oa maano a sebetsang hantle le lisebelisoa tse ncha li netefatsa hore basebetsi ba fumana tsebo ea bohlokoa le ho lula ba khothaletse ho fana ka litšebeletso tse ntle tsa bareki.

Lipotso ka Lithupelo tsa Litšebeletso tsa Bareki Bakeng sa Basebetsi

Ke koetliso efe e ntle ka ho fetisisa bakeng sa litšebeletso tsa bareki?

Ha ho na koetliso e le 'ngoe e "molemo" bakeng sa tšebeletso ea bareki, kaha mokhoa o atlehang ka ho fetisisa o itšetlehile ka lintlha tse fapaneng tse kang boholo ba k'hamphani ea hau, tekanyetso ea lichelete, litlhoko tsa basebetsi le lipakane tse itseng. Leha ho le joalo, mona ke tse ling tsa lithupelo tse atlehang tse lemohuoang hohle: Koetliso ea Tsebo ea Lipuisano, Koetliso ea ho Rarolla Mathata, Koetliso ea Kutloelo-bohloko le Bohlale ba Maikutlo, le Koetliso ea ho Sebetsana le Maemo a Thata.