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Free course template · US federal

Catastrophe claims readiness: Deploying adjusters and handling claims at volume

A ready-made course, live deck and two surveys for claims handlers. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 28 October 2026; not legal advice.

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Course outline at a glance

  • An invented insurer's claims line, Northwind Mutual, goes from 300 to 12,000 claims in a week; a new desk adjuster, Sara, is asked to handle calls from people who have lost their homes
  • What matters most?
  • Timeline
  • Quiz

  • What changes
  • Terms
  • Accordion
  • Flashcards
  • Matching quiz

  • Six steps
  • First call checklist
  • Process
  • Checklist
  • Quiz
  • Multi-select quiz

  • Sara's first call
  • The contractor at the door
  • Triage
  • Scenario
  • Sorting activity
  • Matching quiz

  • Look after yourself
  • Pressure to close
  • Process
  • Scenario
  • Quiz

  • Your next steps
  • Process
  • Quiz

Try some questions from the course

Question 1 of 3

Which stage of the timeline usually brings the sharpest rise in new claims?

 

The surge follows landfall, once people are safe and able to report. That is when queues and waits grow fastest, and when clear, kind communication matters most.

Lesson 1, Day one after the storm, teaches this. See the outline

Question 2 of 3

You are on day five of a deployment and feel exhausted. What is the best response?

 

Exhaustion raises the risk of mistakes and harm, to you and to policyholders. Telling your lead and using support early is what the plan expects, and it is not a weakness.

Lesson 5, Speak up and apply, teaches this. See the outline

Question 3 of 3

After a catastrophe, fair claims rules...

 

Fair treatment does not pause in a catastrophe. A regulator may extend deadlines, which is why you check current orders, but the duty to be fair remains.

Lesson 6, Final assessment and completion, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Catastrophe claims readiness: Deploying adjusters and handling claims at volume

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Purple geometric

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Day one after the storm · 7 min

    Before you begin · An invented insurer's claims line, Northwind Mutual, goes from 300 to 12,000 claims in a week; a new desk adjuster, Sara, is asked to handle calls from people who have lost their homes · What matters most?

  • Lesson 2: The rules and plan in brief · 7 min

    What changes · Terms · Check

  • Lesson 3: Triage and handle · 7 min

    Six steps · First call checklist · Check

  • Lesson 4: Grey areas · 7 min

    Sara's first call · The contractor at the door · Triage

  • Lesson 5: Speak up and apply · 7 min

    Look after yourself · Pressure to close · Check

  • Lesson 6: Final assessment and completion · 5 min

    Your next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

Yearly before the hurricane, wildfire or storm season , and before a deployment.

Claims handlers, field and desk adjusters, catastrophe team leads and claims customer service staff; run by the claims operations or catastrophe planning lead.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Cat plan link
  • Wellbeing support
  • Compliance contact
  • Reporting route
  • Licensing or ce contact
  • Jurisdiction rules link
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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