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Banking & Financial Services Training templates

47 ready-made templates in Banking & Financial Services Training, including Responsible lending, credit assessment and collections, Investment advice: Client risk profiling and suitability, Life, health and pension advice: Needs-based selling and product rules. Each one comes with a self-paced course, a live session deck and at least one survey.

47 templates · Templates are a starting point, not legal advice

Templates

Global
Banking & Financial Services Training
Responsible lending, credit assessment and collections
Loan officers
Covers:
- Put the stages of the credit lifecycle in order
- Carry out an affordability check using stated income, commitments
- Treat borrowers fairly at every stage
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Investment advice: Client risk profiling and suitability
Private bankers
Covers:
- Run a client discovery conversation that captures goals, time horizon
- Match a client profile to an asset mix at a broad level and explain why
- Decide whether a recommendation is suitable, and record the reasons
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Life, health and pension advice: Needs-based selling and product rules
Insurance agents and advisers
Covers:
- Identify a client's protection, savings and retirement needs
- Explain what life, health, disability and critical-illness cover does
- Describe in plain words how pensions
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
General insurance product knowledge and policy servicing
Customer-service agents
Covers:
- Explain how insurance works in terms of risk, premium and cover
- Describe what motor, home and liability cover usually include
- Give a plain overview of commercial and specialty lines
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Payments, cards and trade-finance operations
Operations and payments staff
Covers:
- Describe accounts, deposits and the main payment instruments
- Explain the parties and steps in a card payment
- Explain how cross-border payments pass through correspondent banks
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Banking conduct, regulation and prudential risk essentials
Compliance and risk champions
Covers:
- Describe the regulatory framework in outline and who supervises what
- Sort operational-risk events by category
- Explain market, liquidity and model risk in plain words
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Insurance claims handling and underwriting decisions
Claims handlers
Covers:
- Explain risk selection and underwriting appetite
- Apply policy terms on endorsements, cancellation and renewal correctly
- Triage a first notice of loss
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Fraud and scam recognition for customer-facing staff
Branch and call-centre staff
Covers:
- Recognise common fraud and scam types and how they reach a customer
- Spot red flags for authorised-payment scams
- Ask supportive questions of a customer who may be a victim
Last reviewed Oct 2026
By Dave Bui
35 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Mortgage application, structuring and settlement for New brokers and processors
Mortgage brokers and loan-processing assistants
Covers:
- Collect and verify application documents and spot inconsistencies
- Read a credit report and score as one input and explain it to a customer
- Structure, submit and track an application with the right evidence
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Capital markets, securities and derivatives: Desk readiness for New starters
Trainee traders and analysts
Covers:
- Describe equity and debt markets, who the participants are
- Explain how bond price, yield and interest-rate risk are related
- Explain futures and options in plain words
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Collections calls: Handling payment objections and agreements with debtors
Collections agents
Covers:
- State the purpose of a collections call
- Open a call and confirm you are speaking to the right person
- Find out why the customer is not paying
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Selling regulated and high-trust products: Suitability, disclosure and fair conduct
Advisers and sellers
Covers:
- Gather and record a customer's situation, needs and constraints
- Disclose what the customer needs to know, in plain words
- Recognise a vulnerable customer or pressure, slow down and escalate
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Annual compliance refresher quiz for financial teams
Staff
Covers:
- Refresh key points on privacy, fair treatment, suspicious activity
- Identify which topic the team knows least
- Leave with one action per person
Last reviewed Oct 2026
By Leo
20 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
First-time homebuyer workshop for members
Prospective buyers and members
Covers:
- Explain the steps from deciding to buy to getting the keys
- Tell pre-qualification from pre-approval
- List the main costs beyond the price
Last reviewed Oct 2026
By Dave Bui
60 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Customer complaint handling huddle for financial teams
Branch
Covers:
- Listen, acknowledge and restate a complaint without defending
- Know what to log and when to escalate
- Choose wording that avoids promising outcomes you do not control
Last reviewed Oct 2026
By Brian
20 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Financial literacy workshop for members
Members
Covers:
- Name two or three personal money goals and say
- Sort everyday spending into needs, wants and savings
- Explain in plain words what a credit score is used
Last reviewed Oct 2026
By Dave Bui
60 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Financial literacy quiz: Money basics
Members
Covers:
- Define interest, APR, APY, principal and net pay in plain words
- Recognise the difference between saving and investing
- Identify how deposits at a federally insured institution are protected
Last reviewed Oct 2026
By Dave Bui
20 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Money quiz: What's your money style?
Members
Covers:
- Reflect on personal money habits without judgement
- Name one strength and one habit to adjust in how you handle money
- See the spread of habits in the room
Last reviewed Oct 2026
By Dave Bui
15 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Financial literacy activities: Five short games for groups
Educators
Covers:
- Take part in five short activities that practise budgeting, saving
- Explain a trade-off between two spending choices
- Recognise two common scam warning signs
Last reviewed Oct 2026
By Leo
45 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Insurance agent training: New agent onboarding
New and returning insurance agents
Covers:
- Explain how the agency makes money and what a client is paying
- Describe the basic parts of a policy
- Run a needs-based conversation
Last reviewed Oct 2026
By Dave Bui
50 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Insurance sales training: Conversation practice workshop
Insurance agents
Covers:
- Open a conversation with a prospect using a short, honest opener
- Ask three discovery questions before recommending anything
- Recognise sales wording that creates compliance risk
Last reviewed Oct 2026
By Dave Bui
60 minCourse · Live deck · Survey
Global
Banking & Financial Services Training
Loan officer training: First-90-days coaching session
Loan officers
Covers:
- Explain what a borrower needs to know before they apply
- Practise a clear, plain-language explanation of how a loan works
- Decide when to refer a question to underwriting or compliance
Last reviewed Oct 2026
By Dave Bui
60 minCourse · Live deck · Survey
US federal
Banking & Financial Services Training
Medicare Advantage and Part D sales: Marketing rules and agent conduct
Licensed agents
Covers:
- Tell apart permitted and prohibited contact
- Apply a needs-led conversation
- Use only approved materials, required disclaimers
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Annuity best interest: Suitability, disclosure and documentation for producers
Licensed producers
Covers:
- Explain the four parts of a best interest duty
- Gather and record the consumer profile information needed
- Disclose your role, how you are paid
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Long-term care partnership training for producers: Initial and refresher
Licensed producers
Covers:
- Explain what long-term care is, who needs it and how it is paid
- Explain how a partnership policy protects assets, in plain words
- Describe the main policy features
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
European Union
Banking & Financial Services Training
EU insurance distribution: Product governance, conduct and CPD under the IDD
Staff
Covers:
- Explain what the IDD covers, who it applies to and how national law
- Explain product oversight and governance
- Identify and manage conflicts of interest
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Cybersecurity for insurance teams: Protecting policyholder data under insurance data security rules
All staff
Covers:
- Explain why insurers hold attractive data
- Recognise the attacks insurance staff meet most
- Handle policyholder data safely
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Insurance fraud red flags for claims and SIU teams: Spot, document and refer
Claims handlers
Covers:
- Explain hard and soft insurance fraud, who commits it
- Recognise red flags in first notice of loss, documents, injuries
- Keep handling the claim fairly while a referral is reviewed
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Flood insurance training for agents: Selling and servicing NFIP policies
Property and casualty agents and customer service staff
Covers:
- Explain why standard homeowners policies usually exclude flood
- Describe NFIP policy basics
- Offer flood cover to every relevant customer
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Fair claims settlement practices: Timely, honest and documented claims decisions
Claims handlers
Covers:
- Explain what unfair claims practices are and why regulators examine them
- Meet your state's time standards to acknowledge, investigate
- Communicate honestly
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Life and health insurance essentials: Product knowledge and needs analysis
New agents
Covers:
- Explain the purpose of life, health, disability
- Tell apart term, whole and universal life and their trade-offs
- Run a needs analysis
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Understanding your employee benefits: Health, life and disability cover for open enrolment
All employees
Covers:
- Explain the benefits your employer offers and what each protects against
- Compare health plan options using premium, deductible, co-payments
- Meet the enrolment deadline
Last reviewed Oct 2026
By Dave Bui
30 minCourse · Live deck · 2 surveys
United Kingdom
Banking & Financial Services Training
Consumer duty for insurers: Good outcomes and customers in vulnerable circumstances
UK staff
Covers:
- Explain the Consumer Duty
- Apply the four outcomes to insurance work
- Recognise drivers of vulnerability
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Producer ethics: Replacement, twisting, churning, rebating and commission disclosure
Licensed agents and brokers
Covers:
- Explain why producer ethics rules exist
- Recognise twisting, churning and rebating, and why they harm clients
- Follow replacement rules
Last reviewed Oct 2026
By Dave Bui
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Elder financial exploitation: Spotting and responding for annuity and life teams
Agents
Covers:
- Explain what financial exploitation of older adults is
- Recognise red flags in requests, behaviour and third parties
- Respond safely
Last reviewed Oct 2026
By Dave Bui
35 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
AI in underwriting and pricing: Testing for unfair discrimination
Underwriters
Covers:
- Explain where AI and external data enter underwriting, pricing, claims
- Explain unfair discrimination in insurance
- Apply a governance cycle
Last reviewed Oct 2026
By Dave Bui
45 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Workers' compensation for HR and supervisors: Reporting, return to work and light duty
Supervisors
Covers:
- Explain what workers' compensation is
- Respond to an injury
- Avoid retaliation and discouraging claims, and protect medical privacy
Last reviewed Oct 2026
By Dave Bui
35 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Catastrophe claims readiness: Deploying adjusters and handling claims at volume
Claims handlers
Covers:
- Explain how a catastrophe changes claims work
- Prepare for deployment
- Triage and handle claims fairly at volume
Last reviewed Oct 2026
By Brian
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Going out on your own: Fit, planning, structure and exit for a small business
Would-be and new small business owners
Covers:
- Judge my own fit for business ownership and name one start, one stop
- Use a four-step plan for a business idea
- Compare sole proprietorship, partnership and LLC on liability, tax
Last reviewed Nov 2026
Adapted from FDIC
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Disasters and your money: Prepare, respond and recover financially
Employees and households
Covers:
- Explain how a disaster can hit household finances
- Build an emergency financial first aid kit and decide
- Check whether your insurance covers the likely risks
Last reviewed Nov 2026
Adapted from FDIC
35 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Protecting your identity at work and at home: Prevent, spot and respond to ID theft
All employees
Covers:
- Explain what identity theft is and how thieves get information
- Spot the warning signs on accounts, statements and credit reports
- Take steps to reduce your risk and write a personal action plan
Last reviewed Nov 2026
Adapted from FDIC
40 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Scams that target families: Spot and stop financial exploitation of older adults
Employees
Covers:
- Recognise common telephone, internet, charity and romance scams
- Spot red flags in investment, homeowner and veteran benefit schemes
- Describe what a fiduciary or helper must
Last reviewed Nov 2026
Adapted from FDIC
45 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Planning ahead for illness, incapacity and disasters
Employees
Covers:
- List the legal and financial papers to prepare for illness or incapacity
- Explain why direct deposit protects benefits and income
- Prepare financially for a disaster and gather the documents
Last reviewed Nov 2026
Adapted from FDIC
30 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Small business money matters: Banking, cash flow, records, credit and tax
Employees running or planning a side business
Covers:
- Explain the cash conversion cycle and negotiate better payment terms
- Keep the records lenders and the law expect
- Explain how business credit works and the main federal tax obligations
Last reviewed Nov 2026
Adapted from FDIC
45 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Renting or buying: Making a housing decision you can afford
Employees weighing a move or first home
Covers:
- Separate housing needs from wants and compare renting with buying
- Estimate what housing you can afford
- Follow the steps to renting and read a rental agreement
Last reviewed Nov 2026
Adapted from FDIC
35 minCourse · Live deck · 2 surveys
US federal
Banking & Financial Services Training
Money check-in for you and the people you care for
Employees
Covers:
- Explain what elder financial exploitation is and who is at risk
- Say why older adults often do not report it
- Start a kind check-in conversation with a relative
Last reviewed Nov 2026
Adapted from FDIC
25 minCourse · Live deck · 2 surveys
Global
Banking & Financial Services Training
Insurance for your small business: Required cover, optional cover and choosing a policy
Small business owners and managers
Covers:
- Say why a business needs insurance
- Compare liability and property cover
- Explain key person insurance and surety bonds
Last reviewed Nov 2026
Adapted from FDIC
30 minCourse · Live deck · 2 surveys