Lesson 1: Why small things matter · 5 min
Explain how small, repeated comments affect people and teams, and when a pattern can become a policy or legal issue.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Explain how small, repeated comments affect people and teams, and when a pattern can become a policy or legal issue.
Recognise common comments that exclude (assumptions, "compliments" with a sting, singling out) and why they land badly.
Choose a better alternative that keeps the curiosity or the compliment.
Respond well when someone tells you a comment hurt: listen, acknowledge, apologize briefly, change.
Decide what to do when it happens to you: let it go, raise it, or report a pattern.
10 questions, 80% to pass. The result is saved to the learner's record.