Social engineering, fraud and deepfakes: Phone, payment and impersonation scams
A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 7 details that are specific to your organisation.
- Length
- 35 min
- Lessons
- 6 lessons
- Frequency
- At onboarding for finance and HR roles, and annually
- Last reviewed
- 21 Oct 2026
A supplier asks to change bank details by email
Try it: this is one of 20 interactive activities in the course.
What's included
Three pieces that work together
Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.
Self-paced course
Short lessons with real workplace scenarios, not walls of text.
- 6 lessons, about 35 minutes
- Scenario, accordion, process, tabs and quizzes
Live session deck
An AhaSlides presentation to run after the course, in person or online.
- 10 slides
- Quiz, poll, word cloud, scale slides
- A closing slide for your contacts
Two surveys
Find out what landed, and whether people use it on the job.
- Post-course feedback, about 2 minutes
- 30-day check-in
- Anonymous by default
- Results feed your next refresher
Learning objectives
At the end of this course, learners can
Each objective and the lesson that covers it.
| ID | Objective | Source | Where it's covered |
|---|---|---|---|
| TO 207.0 | Achieve ≥ 80% on the final assessment | - | Whole course |
| SO 207.1 | Recognise common impersonation tactics: urgency, authority, secrecy | Best practice | Whole course |
| SO 207.2 | Verify payment and bank detail changes through a second route + your info | Organisation's finance controls | Whole course |
| SO 207.3 | Handle phone, message and video requests that may be cloned or faked | Best practice | Whole course |
| SO 207.4 | Say no and escalate without blame | Best practice | Whole course |
| SO 207.5 | Report attempts so others are protected + your info | Organisation's incident route | Whole course |
Your part: what a template can't do for you
- Your workplace details: fill in the 7 highlighted fields so the course describes your own policies, contacts and locations.
- Records: record completion in your own LMS or record system.
Course outline
6 lessons, about 35 minutes
Minutes per lesson are an estimate, shared out by page count.
1The convincing request
3 pages
7 min
The convincing request
3 pages
2The tactics
3 pages
6 min
The tactics
3 pages
3Verify the money
3 pages
6 min
Verify the money
3 pages
4Faked voices and video
3 pages
6 min
Faked voices and video
3 pages
5Grey areas: seniority, politeness and secrecy
3 pages
6 min
Grey areas: seniority, politeness and secrecy
3 pages
6Your checklist and the final assessment
2 pages
4 min
Your checklist and the final assessment
2 pages
Live deck and surveys
10 slides to run live, two surveys to close the loop
Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.
Post-course feedback: 11 questions, about 2 min
- Overall rating 5 stars
- Relevant, realistic, right length, helpful activities agree/disagree grid
- What was most useful? multi-select
- Confidence before this course, and now 1-5 scale
- Which habit will you start? multiple choice
- How confident are you saying no to a senior request? 1-5 scale
- Which course should come next? ranking
- I can question a senior request without worry. 1-5 scale
- One thing we should change or add open text
- Would you recommend this course? NPS
30-day check-in
- Have you used what you learned since the course? multiple choice
- How confident are you today? Compare with day 1 1-5 scale
- Do you know where to find the payment change procedure? yes / no / not sure
- A moment where the training helped, or where you weren't sure open text
- Which topics should the next refresher focus on? ranking
Results show whether people use the training on the job, not just whether they finished it.
Make it yours
7 fields to fill in, and you're ready
Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.
- The route for reporting a security incident or suspected breach, and the time limit that applies
{{INCIDENT_REPORT_ROUTE}} - Link to the next course in your security awareness path
{{NEXT_COURSE_LINK}} - Where course completions are recorded
{{LMS_OR_RECORD_SYSTEM}} - Link to the self-paced course
{{COURSE_URL}} - Link to the baseline survey
{{SURVEY_1_URL}} - Link to the post-course and 30-day survey
{{SURVEY_2_URL}}
Show all 7 fields
- The finance control contact for payment checks
{{FINANCE_CONTROL_CONTACT}}
FAQ
Common questions
Can I run social engineering, fraud and deepfakes: Phone, payment and impersonation scams training online?
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
How often is this training needed?
At onboarding for finance and HR roles, and annually.
Who needs this training?
Finance, HR, customer service and executives, with an all-staff variant as a note; run by L&D with finance control and security leads.
What records should I keep?
Record completion in your own LMS or record system, so you can show who finished the course and when.
Can I edit the content?
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
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Ready to run it?
Open the live deck to see how the session runs alongside the course and both surveys.