Lesson 1: A site that will not load: how the internet works in plain terms · 8 min
Before you begin · An invented story · A request's journey
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · An invented story · A request's journey
Kinds of network · Place the device · Name the parts
Addresses and names · Why a site will not load · Diagnose it
What the cloud is · Scenario · Scenario
Shared network habits · Scenario · What to report and who to ask
Practice