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Free course template · Global

IT support and helpdesk fundamentals

A ready-made course, live deck and two surveys for first-line support staff. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Brian

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IT support and helpdesk fundamentals: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 5 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The IT support and helpdesk fundamentals course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: A laptop that "just would not turn on" · 7 min

    Before you begin · The call · What went wrong

  • Lesson 2: Hardware and mobile devices · 7 min

    Parts · Identify · Check

  • Lesson 3: Operating systems and common faults · 7 min

    Common faults · First check · Check

  • Lesson 4: Storage and RAID · 7 min

    RAID in plain words · Which level? · Check

  • Lesson 5: Basic networking for support · 5 min

    Checks · The Wi-Fi fault

  • Lesson 6: Troubleshooting method, customer handling and escalation · 7 min

    Method · Ticket · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding of support staff and apprentices.

First-line support staff, apprentices and field technicians; run by IT support and apprenticeship programmes.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Who to ask for help or to report a concern
  • Where completion is recorded
  • Link to the self-paced course
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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