US federalRequired by law31 CFR 1020.220 (bank CIP), 1010.230

Know your customer / customer identification program

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 6 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
7 lessons
Frequency
At hire
Last reviewed
8 Oct 2026
Case practice
What would you do?

Online applicant's SSN belongs to a deceased person

Try it: this is one of 17 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 7 lessons, about 40 minutes
  • 2 video slots (you add the videos)
  • Flashcards, tabs, accordion, scenario and quizzes
  • 12-question final check, 80% to pass

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, word cloud, poll, open-ended slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Built to the law Each objective names the requirement it comes from and the lesson that covers it.

IDObjectiveRequired byWhere it's covered
TO 1.0Achieve ≥ 80% on the final assessment-Whole course
LO 57.1.1Explain how KYC protects the bank and customers from fraud and laundering1020.210Lesson 1: Why KYC exists
LO 57.2.1Collect the four minimum CIP data points and verify identity using documentary or non-documentary methods + your info1020.220(a)(2)Lesson 2: CIP: the minimums
LO 57.3.1Identify and verify beneficial owners and a control person for legal-entity customers1010.230Lesson 3: Beneficial ownership
LO 57.4.1Recognise when ownership must be re-checked under current FinCEN relief + your infoExceptive Relief Order 2026Lesson 4: What changed in 2025-2026
LO 57.5.1Handle a customer who can't be verified, including when not to open the account + your info1020.220(a)(2)(iii)Lesson 5: Red flags & can't-verify
LO 57.6.1Escalate inconsistencies and red flags to the BSA team + your info1020.320Lesson 6: Case practice

Your part: what a template can't do for you

  • Your workplace details: fill in the 6 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

7 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why KYC exists

2 pages

5 min
Before you beginNoteList
The shell-company storyKey factQuizVideo
2

CIP: the minimums

3 pages

7 min
Four data pointsTabs
Verify itAccordionNoteYour info
CheckFlashcardsMulti-select quiz
3

Beneficial ownership

3 pages

7 min
Two prongsTabs
Exempt entitiesAccordion
PracticeSorting activityQuiz
4

What changed in 2025-2026

2 pages

5 min
Relief at each account openingTimelineNote
Myth vs factFlashcardsQuiz
5

Red flags & can't-verify

3 pages

7 min
Red flagsFlashcards
When you can't verifyProcess
CheckQuiz
6

Case practice

2 pages

5 min
Scenario - the digital applicantScenario
Scenario - the 24% partnersScenarioYour info
7

Final assessment

Assessment

4 min
Final check12 questions80% to passCompletion page

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

TitleTitle + agenda
Word cloudWhat makes an ID look wrong?
QuizMinimum CIP data points?
QuizIs a P.O. box acceptable as a residential address?
PollHow often do you get legal-entity applications?
Content · customiseOur BO process after the 2026 relief
QuizOwnership threshold for beneficial owners?
Open-endedToughest verification case you've had
Q&AAsk the trainer anything
Closing · customiseWho to contact, and where to find more
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. At what ownership level must you identify a beneficial owner? multiple choice
  6. How clear is our process for when beneficial ownership must be re-checked after the 2026 changes? 1-5 scale
  7. Which type of applicant is hardest to verify in your role? short text
  8. I'm never pressured to open an account before verification is complete. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find our CIP/CDD procedures and acceptable-ID list? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

6 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Cip notice location{{CIP_NOTICE_LOCATION}}
  • Acceptable ID documents{{ACCEPTABLE_ID_DOCUMENTS}}
  • Yes/no and how{{USES_FEB2026_BO_RELIEF}}
  • Cant verify procedure{{CANT_VERIFY_PROCEDURE}}
  • BSA team contact{{BSA_TEAM_CONTACT}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}

FAQ

Common questions

Can I run know your customer / customer identification program training online?

The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check 31 CFR 1020.220 (bank CIP), 1010.230 or ask your own counsel.

How often is this training needed?

At hire (before opening accounts) + annually.

Who needs this training?

New-accounts staff, relationship managers, branch and digital onboarding teams at banks, credit unions and broker-dealers.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in 31 CFR 1020.220 (bank CIP), 1010.230.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.

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Last reviewed: 8 October 2026Based on: 31 CFR 1020.220 (bank CIP), 1010.230 (beneficial ownership / CDD rule), 1020.210(a)(2)(v) (ongoing CDD); FinCEN Account …Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck