Lesson 1: An outage nobody could trace · 7 min
Before you begin · The night shift · What the team could not answer
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The night shift · What the team could not answer
Anatomy of a log line · Sort the fields · Check
Catch, add context, rethrow or handle · Spot the bug · Review snippet
Signals · An alert that cried wolf · Who gets paged
What an audit trail records · Raise it early · Check
The reviewer's checklist · Practice