Lesson 1: A crowded inbox: folders, rules and categories · 6 min
Before you begin · An invented story · Folder, rule or category?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · An invented story · Folder, rule or category?
Subject and request · Better or worse? · Signature and tone
Invite well · Calendar items · Match the item
Scenario · Scenario · Scenario
Habits that work · Who to ask
Practice