Global

Passwords, passkeys and multi-factor authentication for staff

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 8 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
30 min
Lessons
6 lessons
Frequency
At onboarding
Last reviewed
21 Oct 2026
Multi-factor and passkeys
What would you do?

Your phone shows repeated sign-in approval requests at 11pm

Try it: this is one of 20 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 30 minutes
  • Tabs, process, sorting activity, scenario and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, poll, word cloud, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 203.0Achieve ≥ 80% on the final assessment-Whole course
SO 203.1Create and manage strong, unique sign-ins with a password manager + your infoOrganisation's authentication policy; guidance (see verification list)Whole course
SO 203.2Explain multi-factor authentication and why some methods are strongerBest practice; guidance (see verification list)Whole course
SO 203.3Use passkeys where the organisation offers them + your infoOrganisation's approved sign-in methodsWhole course
SO 203.4Recognise and resist prompt-bombing and fake sign-in pagesBest practiceWhole course
SO 203.5Recover and report a compromised account quickly + your infoOrganisation's incident routeWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 8 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 30 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why accounts are the target

3 pages

6 min
Before you beginNoteList
One name, many doorsTextImage
What went wrong?ChecklistKey factQuiz
2

Strong, unique sign-ins

3 pages

5 min
What worksTabs
Manager habitsProcessYour info
CheckSorting activityMatching quiz
3

Multi-factor and passkeys

3 pages

5 min
Second stepsAccordion
PasskeysTabs
Try itScenarioYour infoQuiz
4

Fake sign-in pages

3 pages

5 min
Spot the pageAccordion
Try itSorting activityMulti-select quiz
What to doProcess
5

Grey areas: sharing, shortcuts and recovery

3 pages

5 min
Tempting shortcutsTabs
What would you do?Scenario
CheckSorting activityQuiz
6

Your account checklist and the final assessment

2 pages

4 min
Next stepsProcessYour infoYour info
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "one password, one door
PollHow many accounts share a password with another?
Word cloudA sign-in habit you have
ContentStrong, unique, second step
QuizWhy is reuse risky? One breach can open other accounts ✔ · It is slower · It is longer · It is illegal
QuizRepeated approval requests appear. First step? (Deny, change password and report ✔)
ScaleHow confident are you spotting a fake sign-in page?
Content · customiseHow to turn on a second step
Open-ended / Q&AA sign-in problem you want solved
Content · customiseClosing {{SECURITY_CONTACT}}, {{SURVEY_1_URL}}, {{SURVEY_2_URL}}, {{COURSE_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Which step will you take first? multiple choice
  6. How confident are you resisting prompt-bombing? 1-5 scale
  7. Which course should come next? ranking
  8. I can report a compromised account without worry. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the approved password manager and help route? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

8 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Who staff ask about security questions{{SECURITY_CONTACT}}
  • The route for reporting a security incident or suspected breach, and the time limit that applies{{INCIDENT_REPORT_ROUTE}}
  • Link to the list of approved tools and services{{APPROVED_TOOLS_LIST}}
  • Link to the next course in your security awareness path{{NEXT_COURSE_LINK}}
  • Where course completions are recorded{{LMS_OR_RECORD_SYSTEM}}
  • Link to the self-paced course{{COURSE_URL}}
Show all 8 fields
  • Link to the baseline survey{{SURVEY_1_URL}}
  • Link to the post-course and 30-day survey{{SURVEY_2_URL}}

FAQ

Common questions

Can I run passwords, passkeys and multi-factor authentication for staff training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At onboarding, at an MFA roll-out and in the annual refresher.

Who needs this training?

All employees with company accounts; a help desk variant is a note; run by L&D with IT.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck