Izakhono zoNxibelelwano eziQinisekisayo | Izitshixo ezi-5 ezicacileyo nezinempembelelo

Kukangaphi unqwenela ukuba uthethe kwimeko ethile kodwa akwavuma? Okanye uziva ngathi uvumela abantu bahambe phezu kwakho?

Iindaba ezimnandi - ngoqeqesho lokuzimela, unokufumana ukuzithemba ngokuthetha ngentlonipho ingqondo yakho.

Kweli nqaku, sabelana ngeengcebiso zethu ezilungileyo zokuphuhlisa izakhono zonxibelelwano eziqinisekisayo. Nokuba uyasokola ukufumana inqaku lakho okanye uthande ukuba yi-doormat, ukuzithemba sisakhono esifundekayo.

Isiqulatho

• Yintoni i-Assertive Communication?
• Ii-C ezi-3 zoNxibelelwano oluQinisekisayo
• Iingcebiso ezi-5 zokuziqhelanisa neZakhono zoNxibelelwano oluQinisekisayo
  • #1. Sebenzisa "Mna" Iingxelo
  • #2. Gcina uQhakamshelwano lwamehlo
  • #3. Thetha ngokuzithemba ngethoni eqinisekisiweyo
  • #4. Cebisa ngezisombululo, hayi iingxaki nje
  • #5. Zihlonele Iimbono Zabanye
• IItrakthi ezibalulekileyo
• Imibuzo ebuzwa qho

Yintoni i-Assertive Communication?

Unxibelelwano oluqinisekileyosisimbo sokunxibelelana apho umela amalungelo nezimvo zakho ngeli lixa uhlonipha abanye.

Besikhona sonke - isicelo siza ngendlela yakho onganelanga ngayo. Ngaba uyakhala kwaye uvumele ingqumbo yakhe? Okanye uye kwinyukliya ngokugatywa komlilo? Kukho indlela engcono ukhulisa ubudlelwane kwaye ufumana iimfuno zokwenyani.

Abantu abangevayo nabanoburhalarhume basenokuba ziingcango okanye batshabalalise ukuthembana ngokuhamba kwexesha. Ngabantu abangenzi nto? Iijabs zabo ezigqunywe kancinci zingaphantsi kwebhanti. Akukho nanye kwezi zimbo ezikhokelela naphi na okulungileyo.

Ukuzithethelela kuku indlela yozakuzaku. Ivuma iimbono zombini kwingxabano ukufumana ukuqondana.

Xa bezimela, omabini amaqela aziva eviwa ngelixa intsebenziswano isoyisa ungquzulwano. Ukuzibophelela ngokugqithisileyo okanye ukuhlasela akukufiki ndawo ngokukhawuleza. Fumana loo mhlaba uphakathi uzithembileyo kuwo onke macala. Idiplomacy yenza umsebenzi wenziwe ngokuchanekileyo - kunye nobudlelwane buqinile.

Related:

• Imodeli yendawo yokusebenzela eHybrid | Isicwangciso-qhinga esi-5 ekufuneka uyazi
• Ukuzilolonga kwiOfisi

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Ii-C ezi-3 zoNxibelelwano oluQinisekisayo

I-3'C yonxibelelwano oluqinisekileyo lulawulo, ukucaca kunye nokuzithemba, olubonelela ngesikhokelo esibalulekileyo ekukuncedeni ukuba usebenzise ukuzithemba kwakho ngaphandle kokubonwa njengongqongqo okanye ndlongo kwabanye.

ulawulo

Kwiimeko ezinzima, kulula ukucaphuka okanye ukuthetha into ozisola ngayo. Kodwa ngokuziqhelanisa, ungaziqeqesha ukuze uhlale upholile, uzolile kwaye uqokelelwe. Phefumla kakhulu phambi kokuba uphendule. Mamela ngenkuthalo ngaphandle kokugweba. Ezi tweaks zincinci zikugcina kwisihlalo somqhubi sayo nayiphi na incoko.

ingcaciso

Ngoko ke, ukungaqondani okuninzi kuvela kulwimi olungacacanga okanye olurhabaxa. Nciphisa ukubhideka ngokuba ngqo nangentlonipho phambili. Xela iimfuno zakho kunye nezimvo zakho ngokungakhethi cala usebenzisa "Ndi" iingxelo ngaphandle kokutyhola. Ungashiyi indawo yemiyalezo edibeneyo xa uthetha inyani yakho ngokucacileyo.

ukuzithemba

Ukuzibanga ngokufanelekileyo kuthetha ukuma mde ngokuba ungubani kwaye uza nento oyizisa etafileni. Kwazi ukubaluleka kwakho kwaye uthethe ngesiqinisekiso esivela kulungiselelo. Yiba neenyani zakho ngokuthe tye kwaye ungabi nazintloni zokwabelana ngee-smarts zakho. Vumela ulwimi lwakho lomzimba kunye nethoni ihambelane nokuzola ngaphakathi.

Iingcebiso ezi-5 zokuziqhelanisa neZakhono zoNxibelelwano oluQinisekisayo

Ngelixa imeko nganye yahlukile, ezi ngcebiso kufuneka zikuncede uphucule izakhono zakho zokunxibelelana kwaye ube ngunozakuzaku ophambili:

#1. Sebenzisa "Mna" Iingxelo

Ke uzifumana uhlala ubetha iintloko nabantu osebenza nabo okanye uziva ungaviwa kwiintlanganiso. Amathuba kukuba, ubeka ityala ngokungaqondanga kukhetho lwakho lwamagama.

Ukuthi "Wenza oku" okanye "Awusoze uyenze loo nto" kubangela ukuzikhusela ngokukhawuleza kunokuba unokuthi "Ndingubani?". Endaweni yoko, zama ukususa izityholo ngokusebenzisa "I" iingxelo.

Ngokuvakalisa izinto ngokwembono yakho kunokuba uhlasele abanye, wehlisa ubushushu ngoko nangoko.

Umzekelo, kunokuba uthi "Ufika emva kwexesha lonke ixesha!", zama ukuzinza kodwa ummeli "Ndiziva ndikhathazekile xa ixesha elibekiweyo lingafezekiswanga".

Abantu abanakuphikisa ukuba uziva njani ngokwenene ngaphakathi. Kwaye bavuma ngakumbi ukufumana izisombululo xa bengaziva betyholwa. Ukuba nolwazi olulula lokutshintsha kwesiteyitimenti esithi "Mna" kuya kukusindisa iingxabano ezininzi emsebenzini.

imizekelo:

Xa unikezela ngengxelo:

• "Ndivakalelwa kukuba iintlanganiso zethu zeqela zinokuvelisa ngakumbi ukuba sihlala sigxile kwizinto ze-ajenda"

Xa ucela uncedo:

• "Ndiziva ndonganyelwe yile projekthi. Ngaba ungandinceda nge..."

Xa unikezela imisebenzi:

• "Ndiya kuyivuyela ukuba unokujongana nokunxibelelana nabathengi malunga notshintsho lomhla wokugqibela"

Xa umisela imida:

• "Ndidinga ubuncinane isaziso sosuku malunga notshintsho lweshedyuli ukuqinisekisa ukuba ndiyakwazi ukubamkela"

Xa ungavumelani nesigqibo:

• "Andivumelani naloo ndlela kuba kumava am ..."

#2. Gcina uQhakamshelwano lwamehlo

Ngaba uziva ngathi umyalezo wakho uyalahleka xa uthetha emsebenzini? Isenokuba ngenxa yamaqhinga onxibelelwano angalunganga njengokuthintela ukujonga kwakho.

Ukudibana kwamehlo, okanye ukungabikho kwayo, kuthetha kakhulu malunga nenqanaba lokuzithemba kwakho. Xa ujongana ngamehlo ngexesha lencoko, oko kubonisa ukuba uyakholelwa kwinto oyithethayo kwaye awoyiki ukuma kwiimbono zakho.

Isenokungaziva yendalo ekuqaleni ukuba uqhele ukujonga phantsi okanye ujikeleze igumbi. Kodwa hlala umjongile umntu othetha naye, kwaye oko konyusa ukuthembeka kwakho ngoko nangoko.

Umphulaphuli ukubona ukuba unegunya ngakumbi kuba uzibandakanya ngokupheleleyo nabo. Ngokuhamba kwexesha, ukuqinisekiswa kokudibana kwamehlo nako kuqalisa ukuziva kuyinyani.

Ke ucelomngeni ngokwakho kwezo ngxoxo zinzima zizayo - yiba nesibindi sokujonga abanye emehlweni.

💡Tips: Jonga phakathi kwamehlo abo, hayi ngqo kubafundi, ukuba ukujonga okugcweleyo kuvakala kakhulu.

#3. Thetha ngokuzithemba ngethoni eqinisekisiweyo

Umyalezo wakho ufanele ukuba uviwe ngokuvakalayo nangokucacileyo - ungambombozeli emathangeni akho! Ngelixa ukuzithemba kungenzeki ngobusuku, ungaqala ukutshintsha isitayile sakho sonxibelelwano namhlanje ngokugxila kwindlela olisebenzisa ngayo ilizwi lakho.

Thetha ngelizwi elizolileyo nangesantya esifanelekileyo xa ufaka isandla kwiingxoxo okanye uqhuba incoko enzima. Ithoni eqinisekisiweyo ibonisa ukuba uyakholelwa kwimbono yakho kwaye unelungelo lokuviwa.

Ukuba imithambo-luvo ibetha, phefumlela phezulu uze uthethe namazwi angcangcazelayo ngaphambi kokuba ungene. Ngokuqhelisela, ilizwi elinegunya liya kuba yinto yakho entsha.

Oogxa kunye nabaxumi ngokufanayo ngokwemvelo baphenjelelwa ngabantu abavelisa ukuzithemba ngokuthetha kwabo ngelizwi. Ke khululeka ukuvumela ilizwi lakho lokwenyani likhale.

Nangona ifuna ukuphumela ngaphandle kwendawo yakho yokuthuthuzela, siyathembisa ukuba uyakubona impembelelo eyenzayo. Iingcamango zakho ngokwenene zifanelekile ukuba nesibindi. Themba ukuba izimvo zakho ezicingisisiweyo zifanele iqonga elixhotyisiweyo.

#4. Cebisa ngezisombululo, hayi iingxaki nje

Sonke sisebenze nalo mntu ukhalazayo ungapheliyo-oyena mntu uthatha nje iingxaki ngaphandle kokubeka izilungiso.

Ndinike ikhefu, akunjalo? Ngelixa ukuvakalisa iinkxalabo kulungile, ukubamba nje ngaphandle kokuba negalelo kukhula ngokukhawuleza. Njengomntu onxibelelana naye ozithembileyo, khokela inguqu entle onqwenela ukuyibona.

Xa kukho into engahambi kakuhle, musa nje ukuphakamisa imiba. Nikela amayeza anokubakho nawo ukubonisa ukuba ungumdlali weqela ojolise kwisisombululo endaweni yokuba sisitshabalalisi esichubekileyo.

Umzekelo, ukuba unexhala malunga nexesha elimisiweyo lixinene kakhulu, cebisa ukwaba kwakhona imisebenzi endaweni yokugxininisa into engenakwenzeka. Igalelo lakho ligcina amanzi amaninzi xa edityaniswe nezicwangciso zepragmatic ngokuchasene nokugxeka okungenanto.

Kunokuba udibanise nezikhalazo, hlanganisa abantu malunga nezisombululo. Ukulalanisa kuthomalalisa impixano njengoko omabini amacala esebenzela ukuphumelela.

Gcina isimo sengqondo esivulekileyo kodwa esiqinisekisiweyo simema intsebenziswano endaweni yokutyhola. Ngeengxaki kunye nezindululo ezidityaniswe kunye ngokuqinisekisayo, ukhuthaza intsebenziswano kunokuba ucaphuke. Qala ukusuka ekubeni ngumgxeki uye kwi-catalyst yomsebenzi namhlanje!

Imizekelo yendlela yokuphakamisa izisombululo emsebenzini:

• Ukuba iiprojekthi zihlala zilibaziseka, cebisa ukuphunyezwa kwe-PMS ukunceda ekucwangciseni nasekulandeleni imihla ebekiweyo.
• Ukuba iintlanganiso zihlala zoma, cebisa inqanawa yokuqhekeza umkhenkce okanye i Imibuzo echaphazelekayoukugcina wonke umntu ebandakanyeka.
• Ukuba unxibelelwano phakathi kwamasebe alukho, cebisa ukuba kuqalwe iintlanganiso zohlaziyo rhoqo okanye inkqubo yokubhalwa kweprojekthi ekwabelwana ngayo.
• Ukuba umsebenzi ubonakala usasazwa ngokungalinganiyo, cebisa ukuba kwenziwe uphicotho lwemisebenzi ukuqinisekisa ukuba uxanduva luchazwe ngokucacileyo kwaye lwahlulwe ngokulinganayo.
• Ukuba ukugqithiswa kohlahlo lwabiwo-mali kuyingxaki, cebisa uqikelelo lweendleko kwangethuba kunye neendawo ezivunyiweyo zokuhlolwa kweendleko ezinkulu.
• Ukuba isicwangciso sexesha elide siyasilela, nikezela ngokuququzelela iiseshini zesicwangciso esiliqili rhoqo ukwenza imephu yeenjongo kunye nezinto eziphambili.
• Ukuba imigaqo-nkqubo ibonakala ingaqondakali, ncoma ukucacisa iinkqubo nge-handbook yabasebenzi okanye i-wiki yoxwebhu lomgaqo-nkqubo.

#5. Zihlonele Iimbono Zabanye

Siye sancokola icala elinye apho kucaca ukuba omnye umntu akamameli kwaphela.

Ngokudabukisayo, kusenokwenzeka ukuba siyenzile naxa iingqondo zethu zibaleka phambili kwinto esiza kuyithetha ngokulandelayo. Kodwa abanxibelelanisi abazithembileyo bagqibelelisa ubugcisa bokuphulaphula ngokukhutheleyo - ngundoqo ekunxibelelaneni ngokwenyani phezu kweyantlukwano.

Xa abanye bethetha, beka izigwebo ecaleni kwaye uzame ukubona ngokwembono yabo. Mamela iimbono ezipheleleyo ngaphandle kokwenza izichaso zangaphakathi.

Qaphela ulwimi lomzimba kunye nethoni yelizwi - konke kukhulisa ukuqonda. Chasa iinkcazo zangaphakathi "zokukhangela inyani" kwakhona.

Wakuba ugqibile, bulela isithethi ngokwabelana. Ukuba nombulelo kubonisa ukuba uyayihlonela imbono yabo nokuba awuvumelani kamva. Abantu baziva beviwa yaye ngaloo ndlela bezamkela ngakumbi iingxoxo zexesha elizayo. Ukumamela akuthethi ukuvuma icala lakho kananjalo - kuthetha ukusombulula imiba ngentsebenziswano kwizikhundla ezinolwazi.

IItrakthi ezibalulekileyo

Ukuzithemba kuthatha ukuziqhelanisa nokukhula ngokwemvelo, kodwa kudlule nakuphi na ukungonwabi kokuqala - ukuzithethelela kwakho kunye nobudlelwane buya kuba namandla kuko.

Ungaze woyike ukwabelana ngeembono zakho ngokwezopolitiko. Kwaye ungalibali ukumamela ngenkuthalo ukuqonda ezinye iimbono.

Uya kumangaliswa ukuba ingakanani impembelelo, imveliso kunye nokwaneliseka komsebenzi kuya kukhula ngenxa yoko.

Imibuzo ebuzwa qho

tags: emsebenzini

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