What is the best training for customer service?

There's no single "best" training for customer service, as the most effective approach depends on various factors like your company's size, budget, employee needs, and specific goals. However, here are some widely recognized effective training: Communication Skills Training, Problem-Solving Training, Empathy and Emotional Intelligence Training, and Handling Difficult Situations Training.

What is important when training customer service staff?

Important Aspects in Customer Service Training: Communication skills, empathy, product knowledge, and problem-solving.

How do you plan a customer service training?

Planning Customer Service Training includes 4 steps: Identify needs, set objectives, choose methods, and evaluate effectiveness.

UQeqesho ngeNkonzo yoMthengi kuBasebenzi | 17 Izimvo Zokuqalisa

Ukubetha kwentliziyo yalo naliphi na ishishini eliphumelelayo lisisiseko sabathengi abanelisekileyo nabathembekileyo. Kodwa uqinisekisa njani ukuba abasebenzi bakho abanikezeli nje abathengi kodwa babenze abalandeli bohlobo lwakho?

Siza kuhlola ngempumelelo uqeqesho lwenkonzo yabathengi kubasebenzingeengcinga ezili-17 ezibeka umthengi embindini wesicwangciso seshishini lakho kwaye inokuphinda ichaze ubudlelwane bombutho wakho nabaphulaphuli bawo.

Isiqulatho

Yintoni uQeqesho ngeNkonzo yabaThengi?
Kutheni le nto uQeqesho lweNkonzo yoMthengi kuBasebenzi lubalulekile?
Iimbono ezili-17 zoQeqesho lweNkonzo yoMthengi kuBasebenzi
IItrakthi ezibalulekileyo
Ii-FAQs malunga noQeqesho lweNkonzo yoMthengi kuBasebenzi

Iingcebiso zokuyila uQeqesho olunempembelelo

Isicatshulwa esinye

Yenza abaphulaphuli bakho babandakanyeke

Qala ingxoxo enentsingiselo, fumana ingxelo eluncedo kwaye ufundise abaphulaphuli bakho. Bhalisa ukuze uthathe simahla AhaSlides template

🚀 Bamba Imibuzo Yasimahla☁️

Yintoni uQeqesho ngeNkonzo yabaThengi?

Uqeqesho lwenkonzo yoMthengi kubasebenzi yinkqubo eyilelwe ukuxhobisa abasebenzi ngezakhono, ulwazi, kunye nesimo sengqondo esifunekayo ukubonelela ngenkonzo ebalaseleyo kubathengi. Ibandakanya ukufundisa amalungu eqela indlela yokusebenzisana nabathengi, ukusingatha imibuzo, ukusombulula imiba, kunye nokudala amava alungileyo.

Injongo yoqeqesho lwenkonzo yabathengi kukuphucula ukwaneliseka kwabathengi, ukwakha ukunyaniseka kwegama, kunye negalelo kwimpumelelo yeshishini ngokubanzi.

Uqeqesho lweNkonzo yoMthengi kuBasebenzi. Umfanekiso: freepik

Kutheni le nto uQeqesho lweNkonzo yoMthengi kuBasebenzi lubalulekile?

A Uphononongo lweShishini laseHarvardupeyinta umfanekiso ocacileyo: I-93% yeenkokheli zoshishino ziyavuma ukuba ukujongana nemibuzo yabathengi ngokufanelekileyo kubalulekile kwimpumelelo yombutho. Le mvumelwano yoyikekayo igxininisa ukubaluleka okungenakuphikiswa koqeqesho lwenkonzo yabathengi kubasebenzi.

Kodwa iingenelo zidlulela ngaphaya kokuthobela nje kuphela. Utyalo-mali kuphuhliso lwabasebenzi lukhuthaza inkcubeko egxile kubathengi efumana umvuzo ngeendlela ezininzi:

Ukwaneliseka koMthengi okongeziweyo:

Abasebenzi abaqeqeshwe kakuhle babonelela ngoncedo oluphezulu, basombulula imiba ngokufanelekileyo kwaye bagqithise okulindelekileyo, okukhokelela kubathengi abonwabileyo.
Amava akhuthazayo aguqulela ukunyaniseka kwabathengi, ishishini eliphinda-phindayo, kunye nokuthunyelwa kwelizwi elixabisekileyo.

Ukwakha intembeko yoMthengi:

Inkonzo yabathengi esebenzayo ikhuthaza ukuthembana kunye nokunyaniseka, ikhuthaza abathengi ukuba bakhethe ishishini lakho ngaphezu kwabo bakhuphisana nabo.
Abathengi abathembekileyo baba ngabameli beempawu, bakhuthaze iimveliso kunye neenkonzo zakho, kwaye bakhulise ukufikelela kwakho kunye nodumo lwakho.

Ukuphucula isidima seBrand:

Ukusebenzisana okuhle kwabathengi ngoqeqesho olufanelekileyo, igalelo kumfanekiso oqinileyo wophawu.
Abathengi abonelisekileyo banokuthi babelane ngamava abo alungileyo, baqinise umfanekiso wakho webrand kunye nokuphucula isidima sakho.

UGcino lwabaThengi olongezelelweyo:

Ngokuqhelekileyo kuxabisa kakhulu ukugcina abathengi bangoku kunokufumana abatsha. Abasebenzi abafumana uqeqesho lwenkonzo yabathengi bakulungele ngakumbi ukujongana neemfuno zabathengi, okunciphisa izinga labathengi abashiyayo kunye nokwandisa ixabiso labo lonke ngokuhamba kwexesha.

Umahluko kwabakhuphisana nabo:

Ukuma ngaphandle kwimarike ekhuphisanayo kuphunyezwa ngokubonelela ngenkonzo yabathengi ekhethekileyo.
Abathengi babeka phambili amava eenkonzo ezikhethekileyo, nangona amanqaku amaxabiso afanayo.

Ukomelezwa kweMorele yaBasebenzi:

Uqeqesho luxhobisa abasebenzi ngezakhono nolwazi abaludingayo ukuze bagqwese, okukhokelela ekwandeni kokuzithemba, ukwaneliseka komsebenzi, kunye nokuzibandakanya ngokubanzi.
Abasebenzi abonwabileyo nabazithembileyo baguqulela kwindawo esebenza kakuhle nenemveliso, echaphazela ngokuthe ngqo intsebenziswano yabathengi.

Ukunyuswa kwamathuba eNtengiso:

Amava enkonzo yabathengi anika ithemba lomhlaba ochumileyo wokuthengisa kunye namathuba okuthengisa.
Abathengi abonelisekileyo bakwamkela ngakumbi ukujonga iimveliso ezongezelelweyo kunye neenkonzo ezibonelelwa lishishini lakho.

Iimbono ezili-17 zoQeqesho lweNkonzo yoMthengi kuBasebenzi

Uqeqesho lwenkonzo yabathengi kubasebenzi luza ngeendlela ezahlukeneyo, nganye ilungiselelwe ukujongana nemiba ethile yokunxibelelana kwabathengi. Nazi ezinye iingcamango ezisebenzayo kunye nezobuchule zoqeqesho lwenkonzo yabathengi kubasebenzi ukuphucula izakhono kunye nokusebenza kakuhle kwabasebenzi bakho:

#1 - Ukuqonda ubuntu boMthengi obahlukeneyo

Yintoni: Ukuqeqesha abasebenzi ukuba baqaphele kwaye baziqhelanise nobuntu obahlukeneyo babathengi, kuquka nabo banzima.
Kutheni kubalulekile: Ukuqonda ukwahluka kobuntu babathengi kuvumela abasebenzi ukuba balungelelanise indlela yabo kunye neempendulo ngokufanelekileyo.

#2 - UQeqesho lweZakhono zoNxibelelwano

Yintoni:Unxibelelwano lusembindini wenkonzo yabathengi. Olu qeqesho lujolise ekuxhobiseni abasebenzi ngezakhono zonxibelelwano ezisebenzayo, ngokuthetha nangokungathethwayo.
Kutheni kubalulekile:Unxibelelwano olucacileyo nolunovelwano lunceda abasebenzi ukuba badlulise ulwazi, baphendule imibuzo yabathengi, kwaye basombulule imiba ngokufanelekileyo.

#3 - Uqeqesho loLwazi lweMveliso

Yintoni:Abasebenzi bafunda malunga nokungena kunye nokuphuma kweemveliso okanye iinkonzo ezibonelelwa yinkampani.
Kutheni kubalulekile: IUlwazi lwemveliso olunzulu luvumela abasebenzi ukuba banike ulwazi oluchanekileyo, bancome iimveliso ezifanelekileyo, kwaye baphucule amava omthengi ngokubanzi.

#4 - UQeqesho lokuSombulula iNgxaki

Yintoni:Uqeqesho ekuchongeni, ekuhlalutyeni, nasekusombululeni imiba yabathengi ngokufanelekileyo.
Kutheni kubalulekile: Xhobisa abasebenzi ngezakhono zokusombulula iingxaki ukujongana neenkxalabo zabathengi ngokukhawuleza, ukuguqula amava angalunganga abe ngawakhayo.

#5 - Uvelwano kunye noQeqesho lobukrelekrele boMvakalelo

Yintoni:Uqeqesho lokuqonda kunye nokunxibelelana nabathengi ngokweemvakalelo, ukuqaphela kunye nokujongana neemvakalelo zabo.
Kutheni kubalulekile:Ukwakha uvelwano kukhuthaza ubudlelwane obuhle, kwenza abathengi bazive beqondwa kwaye bexatyisiwe.

#6 - Ulwimi oluhle kunye namabinzana

Yintoni: Ukufundisa abasebenzi ukuba basebenzise ulwimi olwakhayo nolujolise kwisisombululo.
Kutheni kubalulekile: Ulwimi olukhuthazayo lunokutshintsha ithoni yencoko kwaye ludale umoya wentsebenziswano ngakumbi.

#7 - Ukujongana neeMeko ezinzima zoQeqesho

Yintoni: Abasebenzi bafunda indlela yokusingatha umngeni okanye ukucaphukisa abathengi ngediplomatically.
Kutheni kubalulekile:Baxhobise abasebenzi ukuba bajonge iimeko ezinzima, banciphise iingxabano, kwaye bagcine amava alungileyo kubathengi.

#8 - UQeqesho lokuPhuculwa okuqhubekayo

Yintoni:Ukukhuthaza isimo sengqondo sokufunda rhoqo kunye nokuphucula.
Kutheni kubalulekile: Ukugcina abasebenzi behlaziywa ekuphuhliseni iimfuno zabathengi, iindlela zeshishini, kunye netekhnoloji entsha iqinisekisa ukuguquguquka kunye nokutsha.

#9 - Ukudlala indima

Yintoni:Iimeko ezilinganisiweyo apho abasebenzi baziqhelanisa nonxibelelwano lwabathengi bokwenyani.
Kutheni kubalulekile:Ukudlala indima kuvumela abasebenzi ukuba basebenzise ulwazi lwethiyori kwindawo ebonakalayo, ukonyusa ukuzithemba kunye nobuchule.

#10 - Ingxelo yoMthengi kunye noVavanyo

Yintoni: Ukuqokelela kunye nokuhlalutya ingxelo yabathengi ukuchonga iindawo zokuphucula.
Kutheni kubalulekile:Iilophu zeengxelo zinceda amashishini aqonde iimbono zabathengi, evumela ukuphuculwa koqeqesho ekujoliswe kulo.

#11 - UQeqesho lweNtsebenziswano yamaSebe ePhantsi

Yintoni:Ukuqeqesha abasebenzi ukuba basebenzisane namanye amasebe ukusombulula imiba yabathengi.
Kutheni kubalulekile: Ukukhuthaza ukusebenzisana kweqela kuqinisekisa indlela epheleleyo kwinkonzo yabathengi, ukwaphula iisilo kunye nokukhuthaza inkcubeko yokugxila kubathengi.

#12 - UQeqesho loBuntu kwiNkcubeko

Yintoni:Ukufundisa abasebenzi ukuba baqaphele kwaye babe nentlonipho kwiinkcubeko ezahlukeneyo.
Kutheni kubalulekile:Ubuntununtunu benkcubeko buqinisekisa unxibelelwano lwabathengi olubandakanyayo kunye nolwazelelelo, ukuthintela ukungaqondani.

#13 - Itekhnoloji kunye noQeqesho lweNkqubo

Yintoni:Ukuqinisekisa ukuba abasebenzi banobuchule bokusebenzisa izixhobo zenkonzo yabathengi kunye nobuchwepheshe.
Kutheni kubalulekile:Ukuphumelela ekusebenziseni itekhnoloji kuphucula amava enkonzo yabathengi ngokubanzi kunye neenkqubo ezilula.

#14 - Iimeko zeNkonzo yoMthengi kunye neZifundo zeMpahla

Yintoni: Ukuhlalutya iimeko zokwenyani zenkonzo yabathengi kunye nezifundo zamatyala.
Kutheni kubalulekile: Ukufunda kwiimeko zokwenyani kuphucula izakhono zokusombulula iingxaki kwaye kulungiselela abasebenzi kwiindibano ezahlukeneyo zabathengi.

#15 - UQeqesho lokuMamela ngokuSebenzayo

Yintoni:Ukufundisa isakhono sokumamela ngenkuthalo ukuqonda iinkxalabo zabathengi ngokupheleleyo.
Kutheni kubalulekile:Ukuphulaphula ngokukhutheleyo kukhuthaza uvelwano kwaye kubonisa umdla wokwenene ekusombululeni imiba yabathengi.

#16 - Ukuhlala Uzolile phantsi koxinzelelo

Yintoni:Ukuqeqesha abasebenzi ukuba bahlale bezolile kwaye bahlale bezolile ngexesha lokusebenzisana okucela umngeni.
Kutheni kubalulekile: Ukuziphatha okuqulunqiweyo kunceda ukwehlisa iimeko ezixineneyo kwaye kudala amava akhuthazayo kubathengi.

#17 - Ukugcina Ingqondo Ephilileyo

Yintoni: Ukuqeqesha abasebenzi ukuba basondele kwiintsebenziswano ezinzima kunye nengqondo ephilileyo.
Kutheni kubalulekile:Ingqondo ephilileyo ikhuthaza ukomelela kunye nendlela enethemba, nakwimeko ezinzima.

Ngokutyala imali kwezi ntlobo zahlukeneyo zoqeqesho, amashishini anokudala inkcubeko egxile kubathengi engahlangani kuphela kodwa igqithise ulindelo lwabathengi, ekhokelela ekwanelisekeni okwandisiweyo, ukuthembeka, kunye nempumelelo iyonke.

IItrakthi ezibalulekileyo

Utyalo-mali kuqeqesho lwenkonzo yabathengi kubasebenzi lutyalo-mali kwimpumelelo kunye nodumo lwalo naliphi na ishishini.

*Ukuguqula uqeqesho lwenkonzo yabathengi ibe ngamava asebenzisanayo kunye nokuzibandakanya*

Kwaye ungalibali ukusebenzisa AhaSlidesukwandisa impembelelo yoqeqesho. Ngethala leencwadi le itemplateskwaye iimpawu interactive, AhaSlides lujika uqeqesho lube ngamava abandakanyayo aqinisa izakhono zehlabathi lokwenyani. Oku kudityaniswa kwezicwangciso ezisebenzayo kunye nezixhobo ezitsha ziqinisekisa ukuba abasebenzi bafumana izakhono eziyimfuneko kwaye bahlala bekhuthazekile ukuba banikezele ngenkonzo ebalaseleyo yabathengi.

Ii-FAQs malunga noQeqesho lweNkonzo yoMthengi kuBasebenzi

Loluphi olona qeqesho lulungileyo lwenkonzo yabathengi?

Akukho qeqesho "lungcono" lwenkonzo yabathengi, njengoko eyona ndlela isebenzayo ixhomekeke kwizinto ezahlukeneyo ezifana nobukhulu benkampani yakho, uhlahlo lwabiwo-mali, iimfuno zabasebenzi kunye neenjongo ezithile. Nangona kunjalo, nalu uqeqesho olwamkelwa ngokubanzi olusebenzayo: UQeqesho lweZakhono zoNxibelelwano, uQeqesho lokuSombulula iiNgxaki, uvelwano kunye noQeqesho loBukrelekrele boMvakalelo, kunye noQeqesho loQeqesho loQeqesho olunzima.

Yintoni ebalulekileyo xa uqeqesha abasebenzi benkonzo yabathengi?

Imiba ebalulekileyo kuQeqesho lweNkonzo yabaThengi: Izakhono zonxibelelwano, uvelwano, ulwazi lwemveliso, kunye nokusombulula iingxaki.

Ucwangcisa njani uqeqesho lwenkonzo yabathengi?

UCwangciso loQeqesho lweNkonzo yabaThengi lubandakanya amanyathelo e-4: Ukuchonga iimfuno, ukubeka iinjongo, ukukhetha iindlela, nokuvavanya ukusebenza kakuhle.

Ref: edapp | Kanjalo