Imizekeliso emi-6 yokuSebenza ngokuGqwesileyo, ezona Sebenzi ziBalaseleyo kunye neZixhobo zeShishini lakho ngo-2024

Ukusebenza ngokuGqibeleleyo (I-OpEx) sisicwangciso esibalulekileyo esinceda imibutho ukuba iqhubele phambili ukusebenza kweshishini kunye nokuphucula ukusebenza. Ijolise ekuphuculeni okuqhubekayo, ukuphucula imveliso kunye nomgangatho, ukonga iindleko, kunye nokufezekisa ukhuphiswano oluzinzileyo kwimarike. 

Kweli nqaku, siza kuphonononga umhlaba wokwenyani Imizekelo yokuGqwesa kokuSebenza kunye nokuchaza ukuba yintoni ukugqwesa kokusebenza. Ngokuphonononga le mizekelo, sinokufumana ukuqonda malunga nendlela ezi nkampani zisebenzise ngayo le migaqo ukuze sifumane iziphumo ezikhethekileyo kunye nendlela esinokuzisebenzisa ngayo ezi zicwangciso kumashishini ethu.

Isiqulatho

• #1 - Yintoni intsingiselo yokuGqwesa kokuSebenza?
• #2 - Kutheni le nto ukuGqwesa kokuSebenza kubalulekile?
• #3 - Ngubani ozuzayo kwiNgqweso yokuSebenza?
• #4 - Kufuneka kuphunyezwe nini ukuGqwesa kokuSebenza?
• #5 -Kungasetyenziswa phi ukuGqwesa kokuSebenza?
• #6 - Izixhobo eziqhelekileyo kunye neendlela zokuSebenza ngokuGqwesileyo
• #7 - Ukuphumeza njani ukuGqwesa kokuSebenza?
• #8 -Imizekelo Egqwesileyo Yokusebenza 
• IItrakthi ezibalulekileyo
• Imibuzo ebuzwa qho

#1 - Yintoni intsingiselo yokuGqwesa kokuSebenza?

UkuGqwesa kokuSebenza sisicwangciso ukulungiselela ukusebenza kakuhle kweshishini ukuphucula ukusebenza kakuhle, ukunciphisa inkcitho, kunye nokuphucula umgangatho weemveliso okanye iinkonzo ezinikezelwa kubathengi. 

Ibandakanya uluhlu lweendlela, izixhobo, kunye neenkqubo zokwandisa ukusebenza kakuhle kunye nokusebenza kombutho.

UkuGqwesa kokuSebenza kujolise:

• Yenza inkcubeko ye ukuphucula okuqhubekayo apho bonke abasebenzi babandakanyeka kwinkqubo yokuphucula imisebenzi.
• Ukwandisa ixabiso kubathengi kwaye ufezekise ukhuphiswano oluzinzileyo kwimarike.

Izixhobo zokuSebenza ngokuGqwesileyo kunye neendlela ziquka i-Lean, iSix Sigma, i-Kaizen, i-Total Quality Management (TQM), i-Business Process Reengineering (BPR), i-Customer Relationship Management (CRM), kunye nezinye ezininzi. Ezi zixhobo zinceda imibutho ukuba ikhulise iinkqubo, ikhulise imveliso kunye nomgangatho, igcine iindleko, kwaye yandise amava abathengi.

• Umzekelo, Inkampani evelisa ukutya inokusebenzisa i-Operational Excellence ukuphucula inkonzo yabathengi. Oku kunokubandakanya ukuphumeza a ulawulo oludibene nabathengi (CRM) inkqubo yokulandelela intsebenziswano yabathengi kunye nokuchonga iindawo zokuphucula. Ngokubonelela ngenkonzo yobuchwephesha kunye neyomntu ngamnye, inkampani inokuphucula ukwaneliseka kwabathengi kunye nokunyaniseka, okukhokelela ekwandeni kweentengiso kunye nengeniso.

#2 - Kutheni le nto ukuGqwesa kokuSebenza kubalulekile?

Nazi izizathu eziphambili zokuba kutheni ukuGqwesa kokuSebenza kubalulekile:

• Yandisa ukusebenza kakuhle: UkuGqwesa kokuSebenza kunokunceda ukwandisa iinkqubo zemveliso kunye neminye imisebenzi yezoshishino, ngokunciphisa iindleko zemveliso kunye nokuphucula inzuzo.

• Ukuphucula umgangatho wemveliso kunye nenkonzo: UkuGqwesa kokuSebenza kunceda imibutho ikhulise iinkqubo zokuvelisa kunye nokunciphisa iimpazamo zokuphucula umgangatho wemveliso kunye nenkonzo. Ikhokelela kwiimveliso / iinkonzo ezingcono, kwandisa ukwaneliseka kwabathengi, kwaye yomeleza igama labo le-brand.

• Yenza ukhuphiswano oluzinzileyo: Imibutho eyamkela i-Operational Excellence inokuvelisa iimveliso ezikumgangatho ophezulu kunye neenkonzo ngexabiso eliphantsi. Ke banokutsala abathengi abatsha ngelixa begcina abathengi abakhoyo kakuhle.

• Khuthaza uzinzo: Xa kulungiswa iinkqubo zemveliso kunye nokusebenzisa izixhobo ngokuzinzileyo, imibutho inokunciphisa ifuthe lemisebenzi yeshishini kokusingqongileyo kwaye incede imibutho ikhule ngokuzinzileyo kwikamva.

Iingcebiso zokuthethana ngcono

• Unxibelelwano olusebenzayo kwiNdawo yoMsebenzi
• Intlonipho Emsebenzini

#3 - Ngubani ozuzayo kwiNgqweso yokuSebenza?

Isicwangciso sokuGqwesa sokuSebenza sidala imeko yokuphumelela kubo bonke, kuquka abaqeshi, abasebenzi, abathengi, kunye nabaninizabelo.

• Kwabaqeshi: Esi sicwangciso sinokunceda abaqeshi baphucule umgca wabo ophantsi kwaye benze ishishini eliyimpumelelo nelizinzileyo.
• Yabasebenzi: Ukusebenzisa ukuGqwesa kokuSebenza kunokudala indawo yokusebenza ekhuselekileyo, esebenza ngokufanelekileyo, uqeqesho oluphuculweyo namathuba ophuhliso, kunye nokhuseleko lwemisebenzi olungcono.
• Abathengi: UkuGqwesa kokuSebenza kunokukhokelela kwiimveliso ezikumgangatho ophezulu kunye neenkonzo, amaxesha okuhanjiswa ngokukhawuleza, kunye nenkonzo yabathengi ephendulayo.
• Kwabanezabelo: UkuGqwesa kokuSebenza kunokukhokelela ekwandeni kwengeniso, ukuphuculwa kokusebenza kwemali, kunye nexabiso eliphezulu labaninizabelo.

#4 - Kufuneka kuphunyezwe nini ukuGqwesa kokuSebenza?

Imibutho inokwamkela ukuGqwesa kokuSebenza nangaliphi na ixesha, kodwa kukho iimeko ezithile apho kunokuba luncedo ngakumbi ngolu hlobo lulandelayo:

• Xa iinkqubo zoshishino kunye nemveliso zingasebenzi kakuhle kwaye ufumana iingxaki.
• Xa iindleko zemveliso kunye nezoshishino ziphezulu okanye zinyuka.
• Xa umgangatho weemveliso kunye neenkonzo zingahambelani neemfuno zabathengi.
• Xa ubume bombutho kunye neenkqubo zemveliso zingaphuculwanga.
• Xa amathuba okhuphiswano esemngciphekweni, umbutho kufuneka uphucule ukusebenza kwawo ukuze ukhuphisane kwimarike.
• Xa umbutho ujonge ukukhuthaza uphuhliso oluzinzileyo kunye nokuqinisekisa ikamva leshishini.

Nantsi eminye imizekelo ethile yaxa umbutho unokufuna ukuqwalasela ukuphumeza ukuGqwesa kokuSebenza:

• Umboneleli wezempilo uzama ukujongana neenkqubo ezibanzi zokumisela ishedyuli kunye namaxesha okulinda isigulana. Umboneleli uthatha isigqibo sokuphumeza i-Operational Excellence ukuze kuphuculwe ukuhamba komsebenzi wabo kunye nokuphucula amava esigulane, okukhokelela kwixesha elifutshane lokulinda kunye nokwaneliseka okungcono kwesigulane.

• Inkampani eqalayo ikhula ngokukhawuleza kwaye ifuna ukukala imisebenzi yayo ukuze ihlangabezane nemfuno. Inkampani isebenzisa i-Operational Excellence ukuqinisekisa ukuba iinkqubo zayo zisebenza kakuhle kwaye zizinzileyo, zivumela ukuba ziqhubeke nokwandisa ngaphandle kokuncama umgangatho okanye ukufumana iindleko eziphezulu.

#5 -Kungasetyenziswa phi ukuGqwesa kokuSebenza?

Nawuphi na umbutho ofuna ukwandisa iinkqubo zawo zemveliso okanye imisebenzi yeshishini inokufaka isicelo sokuGqwesa kokuSebenza. 

Ukuvelisa, iinkonzo, ulawulo lwekhonkco lokubonelela, ukhathalelo lwempilo, imfundo, urhulumente, kunye namashishini amaninzi anokusebenzisa isicwangciso sokuGqwesa kokuSebenza. Isenokusetyenziswa nakweliphi na isikali, ukusuka kwiifemu ezincinci ukuya kumaqumrhu ehlabathi.

#6 - Izixhobo eziqhelekileyo kunye neendlela zokuSebenza ngokuGqwesileyo

UkuGqwesa kokuSebenza kusebenzisa izixhobo ezahlukeneyo kunye neendlela zokufezekisa injongo yokuphucula imveliso kunye neenkqubo zoshishino. Nazi izixhobo ezi-4 ezisetyenziswa rhoqo kunye neendlela zokuGqwesa kokuSebenza:

1/ Ukwenziwa kwemveliso ebhityileyo 

I-Lean Manufacturing sesinye sezixhobo ezibalulekileyo zokuGqwesa kokuSebenza. Le ndlela igxile ekwandiseni iinkqubo zemveliso ngokunciphisa imisebenzi eyinkcitho kunye nokwandisa ukusetyenziswa kwemithombo. 

Kukho imigaqo emi-5 esisiseko ye-Lean Manufacturing:

1. Ixabiso: Chaza ixabiso ngokwembono yomthengi kwaye ugxininise ekunikezeni elo xabiso ngokunyusa inkqubo yokuvelisa.
2. Ukusasazwa kwexabiso: Chaza umjelo wexabiso (inkqubo apho imveliso yenziwe khona xa ihanjiswa kumthengi) kwaye wandise lo msinga.
3. Ukwenziwa koMqukuqelo: Dala ukuhamba kwemveliso okungaguqukiyo ukuqinisekisa ukuba iimveliso ziveliswa ngexesha elifanelekileyo kunye nezixa ezaneleyo ukuhlangabezana neemfuno zabathengi.
4. Akukho nkunkuma: Ukunciphisa zonke iintlobo zenkunkuma kwinkqubo yokuvelisa, kuquka ixesha, izixhobo, kunye nezixhobo.
5. Uphuculo oluqhubekayo: Qhubeka uphucula iinkqubo zokuvelisa ukwandisa imveliso, ukunciphisa iindleko, kunye nokunyusa umgangatho wemveliso.

2/ Sigma ezintandathu

The Six Sigma indlela yokwenza igxile ekunciphiseni iimpazamo kwimveliso kunye neenkqubo zoshishino ngokusebenzisa izixhobo zobalo kunye nobuchule. Amanyathelo e-DMAIC okuphumeza iSix Sigma ibandakanya

• Inkcazo: Chonga ingxaki ekufuneka isonjululwe kwaye ubeke injongo ethile.
• Ukulinganisa: Ukulinganisa inkqubo ngokuqokelela idatha enxulumene nemveliso kunye neenkqubo zoshishino.
• Uhlalutyo: Sebenzisa izixhobo zobalo kunye nobuchule bokuhlalutya idatha kunye nokuchonga unobangela weengxaki.
• Uphuculo: Ukuphuhlisa nokuphumeza izisombululo ukulungisa iingxaki nokuphucula iinkqubo.
• Ulawulo: Ukuqinisekisa ukuba izisombululo eziphunyeziweyo zifezekisa iinjongo zazo, kwaye zibeke iliso kwimveliso kunye neenkqubo zoshishino ukufumanisa kunye nokulungisa imiba evelayo.

3/ Kaizen 

I-Kaizen yindlela yokuphucula inkqubo eqhubekayo egxile ekufumaneni nasekupheliseni iziphene, iingxaki, kunye nemiba emincinci kwimveliso kunye neenkqubo zoshishino. 

Ngendlela ye-Kaizen, abasebenzi bakhuthazwa ukuba banike igalelo ekuphuculeni iinkqubo kunye nokudala indawo yokusebenza efanelekileyo ukufezekisa utshintsho oluqhubekayo noluzinzileyo. 

Nanga amanyathelo athile endlela yeKaizen:

• Chonga iinjongo zokuphucula kunye neengxaki eziza kusonjululwa.
• Ququzelela amaqela okusebenza ukusombulula iingxaki, kwaye ufumane izisombululo.
• Qokelela kwaye uhlalutye idatha ukuvavanya imeko yangoku yenkqubo.
• Cebisa uphuculo kwaye wenze utshintsho oluncinci ukuphucula inkqubo.
• Uvavanye kwaye uvavanye ukuphuculwa kokuqinisekisa ukusebenza kakuhle kwaye uqhubeke nokuphucula inkqubo.

4/ Ulawulo loMgangatho lulonke 

Ulawulo loMgangatho lulonke (TQM) yindlela yolawulo lomgangatho olubanzi egxile ekuphuculeni umgangatho wemveliso kunye nenkonzo kuyo yonke inkqubo yokwenziwa kwemveliso neshishini. 

I-TQM ibandakanya imisebenzi kunye nezixhobo zokuqinisekisa umgangatho: ukusuka ekumiseleni iinjongo zokusebenza ezisemgangathweni ukuya ekuvavanyeni umgangatho wemveliso, nokusuka kwiinkqubo zokuphuhlisa ukuya kutsho. abasebenzi abaqeqeshayo iinkqubo.

#7 - Ukuphumeza njani ukuGqwesa kokuSebenza?

Inkqubo yokuphumeza UkuGqwesa kokuSebenza kunokwahluka ngombutho kunye noshishino. Nanga amanye amanyathelo ngokubanzi ekuphunyezweni kokuGqwesa kokuSebenza:

1/ Chaza iinjongo zobuchule kunye nezicwangciso

Okokuqala, imibutho kufuneka ichaze iinjongo zayo zokuqinisekisa ukuba i-Operational Excellence iyasebenza kubo. Emva koko banokuqulunqa isicwangciso sobuchule sokuphumeza ukuGqwesa kokuSebenza.

2/ Vavanya imeko ekhoyo kwaye uchonge iingxaki

Emva koko, kufuneka bavavanye imeko yangoku yeenkqubo zabo zokuvelisa kunye neminye imisebenzi yeshishini ukuchonga iingxaki okanye inkcitho. 

3/ Faka iZixhobo zokuSebenza ngokuGqwesileyo kunye neendlela

Emva kokuba iingxaki zifunyenwe, imibutho inokusebenzisa izixhobo zokuSebenza ngokuGqwesileyo kunye neendlela zokuphucula iinkqubo zokuvelisa kunye neminye imisebenzi yezoshishino. Ezi zixhobo kunye neendlela zingabandakanya Lean Six Sigma, Kaizen, TPM, kunye nokunye.

4/ Uqeqesho lwaBasebenzi

Inxalenye ebalulekileyo yokuphumeza ukuGqwesa kokuSebenza kukuqeqesha abasebenzi ukuze baqonde kwaye baphumeze iinkqubo ezintsha. Imibutho kufuneka iqinisekise ukuba abaqeshwa bayo baqeqeshelwe ukwenza ngcono iinkqubo zabo zemveliso.

5/ Ukubeka iliso kunye noVavanyo

Okokugqibela, imibutho kufuneka ibeke iliso kwaye ivavanye iinkqubo zemveliso kunye neminye imisebenzi yoshishino ukuqinisekisa ukuba iinkqubo ezintsha ziphunyezwa ngokufanelekileyo. 

Banokuza nezalathisi zokusebenza kwaye bazilandelele ukuqinisekisa ukuba iinkqubo ezintsha zisebenza ngokufanelekileyo.

#8 -Imizekelo Egqwesileyo Yokusebenza 

Nantsi imizekelo emi-6 ebambekayo yendlela okwenziwa ngayo ukuGqwesa kokuSebenza kuzo zonke iinkampani kwihlabathi liphela:

I-1/ i-Toyota Production System-Imizekelo yokuGqwesa kokuSebenza 

I-Toyota yayiyenye yeenkampani zokuqala ukuphumeza i-Lean Manufacturing kwaye iyisebenzise kwinkqubo yabo yokuvelisa. Baye bagxila ekupheliseni inkunkuma kunye nokuphucula iinkqubo zokuphucula umgangatho wemveliso kunye nokwandisa imveliso.

I-2/ I-Starbucks-Imizekelo yokuGqwesa kokuSebenza 

I-Starbucks igxile ekuphuculeni iinkqubo zayo zokuvelisa kunye nokukhonza ukuqinisekisa owona mgangatho wemveliso ubalaseleyo kunye namava omthengi anokwenzeka. 

Baye banenkqubo yoqeqesho olubanzi lokuqeqesha abasebenzi kumgangatho kunye nenkonzo yabathengi, kwaye basebenzise iteknoloji ukunyusa iinkqubo kunye nokwandisa ukuguquguquka kwabo ekukhonzeni abathengi. 

I-3 / iMarriott yamazwe ngamazwe-Imizekelo yokuGqwesa kokuSebenza 

I-Marriott International ngumzekelo woLawulo loMgangatho opheleleyo (TQM). 

Baphucula umgangatho weemveliso kunye neenkonzo ngokubeka imigangatho engqongqo kunye nokudala indawo yokusebenza efanelekileyo ukuqinisekisa ukuba wonke umntu osembuthweni uzibophelele kumgangatho.

I-4/ uMbane ngokuBanzi (GE) - iMizekeliso yokuGqwesa kokuSebenza 

I-GE ngumzekelo wokusebenzisa iSigma emithandathu kwi-Operational Excellence - iMizekeliso yokuGqwesa kokuSebenza. 

I-GE iphumeze iSix Sigma kuyo yonke intlangano kwaye iphumelele impumelelo enkulu ngokubhekiselele kwinkqubo yokuphucula kunye nokuphucula umgangatho wemveliso.

I-5/ i-Airlines yaseMzantsi-ntshona-Imizekelo yokuGqwesa kokuSebenza 

I-Southwest Airlines yenze imodeli yoshishino eyodwa esekelwe ekunciphiseni inkunkuma kunye nokulungiswa kwenkqubo ukubonelela ngenkonzo yomgangatho ophezulu ngamaxabiso afanelekileyo. 

Basebenzisa iteknoloji yolwazi ukulawula ukubhukisha, ukwandisa iishedyuli kunye nokuphucula uqeqesho lwabasebenzi ukuqinisekisa umgangatho wenkonzo.

I-6 / i-Amazon - iMizekelo yokuGqwesa kokuSebenza 

I-Amazon ngumzekelo we-Agile, indlela yokulawula iprojekthi ye-agile egxile ekusebenzisaneni ngokukhawuleza kunye nempendulo evela kubathengi kunye nabasebenzi. 

I-Amazon isebenzisa i-Agile ukuphuhlisa iimveliso ezintsha, ukuphucula iinkqubo, kunye nokwandisa i-agility yentlangano.

IItrakthi ezibalulekileyo

Ngethemba, imiSebenzi emi-6 ephezulu yokuSebenza ngokuGqwesileyo apha ngasentla inokukunika isishwankathelo sesi sicwangciso. UkuGqwesa kokuSebenza kubalulekile kuwo nawuphi na umbutho ojonge ukuphucula umgangatho, ukwandisa iinkqubo kunye nokwandisa ukusebenza kakuhle. Iindlela kunye nezixhobo zayo zonke zijolise ekuphuculeni umgangatho wemveliso / wenkonzo, ukunciphisa inkcitho, ukunyusa izibonelelo, kunye nokunyusa ukukhuphisana.

Kweli xesha lanamhlanje eliqhutywa yitekhnoloji, ukuphumeza ukuGqwesa kokuSebenza kubaluleke ngakumbi. Ngethamsanqa, kunye nesoftware yokubonisa esebenzayo efana AhaSlides, imibutho inokuthatha iinkqubo zayo zoqeqesho, iintlanganiso, kunye neendibano zocweyo ziye kwinqanaba elilandelayo. I template ilayibrari kwaye iimpawu interactive yenza kube lula ukudibanisa, ukwabelana, kunye nokufumana ingxelo evela kubasebenzi, ekugqibeleni inceda ekufezekiseni ukuGqwesa kokuSebenza.

Imibuzo ebuzwa qho