Lesson 1: Why a good-looking resource can still lock people out · 7 min
Before you begin · The polished pack · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The polished pack · What went wrong
Four ideas to design by · Six quick habits · Check
Seven steps · Put the steps in order · Quick checks
The unlabelled image · Decorative or meaningful? · The inaccessible game
What each licence allows · Match licence to permission · When something is wrong
Keep it healthy · Practice