Skip to content
Claim this template

Free course template · Global

AI in customer-facing work: Chatbots, disclosure and quality

A ready-made course, live deck and two surveys for contact-centre. AhaSlides tracks progress, completion and scores for you. 30 minutes, 6 lessons, 10-question final check. Last reviewed 21 October 2026; not legal advice.

By Brian

Claim the templatePreview the courseDownload SCORM for your LMS

Free. No credit card. Edit everything.

Play a game from the course

AI in customer-facing work: Chatbots, disclosure and quality: try 3 questions

Three questions from this course. Pick an answer, then see why.

Play the game

Game not loading? Open it in a new tab (opens in a new tab)

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

Claim the template
The AI in customer-facing work: Chatbots, disclosure and quality course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

Claim the template

6 lessons, about 30 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: A bot invents a refund policy · 6 min

    Before you begin · The promised refund · What went wrong

  • Lesson 2: Disclosure duties and AI promises · 6 min

    Say it is AI · Match the situation · What a bot may promise

  • Lesson 3: Suggest, review, send and handover · 5 min

    The review routine · Rate the reply · Handover triggers

  • Lesson 4: Grey areas: robots, cold replies, pasted data · 5 min

    "Am I talking to a robot?" · The cold reply · Pasted data

  • Lesson 5: Escalation and approved AI tools · 4 min

    Approved tools and wording · Who to ask

  • Lesson 6: Final assessment · 4 min

    10 questions, 80% to pass. The result is saved to the learner's record.

Claim the template

Often taught together

Courses teams often run alongside this one.

Browse all templates (opens in a new tab)

Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

When a team starts using AI-drafted replies or a chatbot; when disclosure wording changes; for new agents.

Contact-centre, support, sales and client-service staff and their team leads; run by customer-service operations, compliance or L&D.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • AI disclosure wording
  • Approved answer sources
  • Approved customer AI tools
  • Customer AI playbook
  • Team lead contact
  • LMS or record system
Then edit anything else you like: wording, scenarios, your logo.
Visit the help centre (opens in a new tab)

Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

Claim the template