Lesson 1: The first response · 7 min
Before you begin · Speed and tone · Sort it
Learners prepare on their own, you answer questions live, and the survey tells you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Speed and tone · Sort it
Before you call or text · Scenario
Final check · You have finished