Lesson 1: What customers worry about · 15 min
Before you begin · The four worries · Answer in their terms
Learners prepare on their own, you answer questions live, and the survey tells you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The four worries · Answer in their terms
Where figures come from · Scenario · Incentives
Say so and find out · Final check · You have finished