California consumer privacy (CCPA/CPRA)
A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 6 details that are specific to your organisation.
- Length
- 35 min
- Lessons
- 7 lessons
- Frequency
- At hire for in-scope roles + annually
- Last reviewed
- 8 Oct 2026
Support agent gets "delete everything you have on me" in chat
Try it: this is one of 13 interactive activities in the course.
What's included
Three pieces that work together
Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.
Self-paced course
Short lessons with real workplace scenarios, not walls of text.
- 7 lessons, about 35 minutes
- 2 video slots (you add the videos)
- Accordion, flashcards, scenario, tabs and quizzes
- 12-question final check, 80% to pass
Live session deck
An AhaSlides presentation to run after the course, in person or online.
- 9 slides
- Quiz, poll, word cloud slides
- A closing slide for your contacts
Two surveys
Find out what landed, and whether people use it on the job.
- Post-course feedback, about 2 minutes
- 30-day check-in
- Anonymous by default
- Results feed your next refresher
Learning objectives
At the end of this course, learners can
Built to the law Each objective names the requirement it comes from and the lesson that covers it.
| ID | Objective | Required by | Where it's covered |
|---|---|---|---|
| TO 1.0 | Achieve ≥ 80% on the final assessment | - | Whole course |
| LO 68.1.1 | Explain who the CCPA protects, who it covers and who enforces it | 1798.140(d); 1798.199.10 | Lesson 1: Why the rule exists |
| LO 68.2.1 | Identify personal information and sensitive personal information | 1798.140(v), (ae) | Lesson 2: What's covered |
| LO 68.3.1 | Describe consumer rights: know, delete, correct, opt out of sale/sharing, limit SPI, non-discrimination | 1798.100-1798.125 | Lesson 3: Rights & timelines |
| LO 68.4.1 | Handle a consumer request within required timelines + your info | 1798.130; §§7020-7028 | Lesson 4: Red flags & duties |
| LO 68.5.1 | Honour opt-out signals and avoid dark patterns | §7004, §7025 | Lesson 5: Case practice |
| LO 68.6.1 | Direct consumers to the right request method and escalate + your info | §7100 | Lesson 6: Escalate correctly |
Your part: what a template can't do for you
- Your workplace details: fill in the 6 highlighted fields so the course describes your own policies, contacts and locations.
- Records: record completion in your own LMS or record system.
Course outline
7 lessons, about 35 minutes
Minutes per lesson are an estimate, shared out by page count.
1Why the rule exists
2 pages
5 min
Why the rule exists
2 pages
2What's covered
2 pages
5 min
What's covered
2 pages
3Rights & timelines
3 pages
8 min
Rights & timelines
3 pages
4Red flags & duties
2 pages
5 min
Red flags & duties
2 pages
5Case practice
2 pages
5 min
Case practice
2 pages
6Escalate correctly
1 page
2 min
Escalate correctly
1 page
7Final assessment
Assessment
5 min
Final assessment
Assessment
Live deck and surveys
9 slides to run live, two surveys to close the loop
Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.
Post-course feedback: 11 questions, about 2 min
- Overall rating 5 stars
- Relevant, realistic, right length, helpful activities agree/disagree grid
- What was most useful? multi-select
- Confidence before this course, and now 1-5 scale
- Through which channels have consumers made privacy requests to you? multiple choice
- How confident are you explaining the difference between 'delete' and 'opt out of sale/sharing'? 1-5 scale
- Which request type is most confusing to handle? short text
- Our tools make it easy to honour privacy requests on time. 1-5 scale
- One thing we should change or add open text
- Would you recommend this course? NPS
30-day check-in
- Have you used what you learned since the course? multiple choice
- How confident are you today? Compare with day 1 1-5 scale
- Do you know where to find our privacy request system and privacy team contact? yes / no / not sure
- A moment where the training helped, or where you weren't sure open text
- Which topics should the next refresher focus on? ranking
Results show whether people use the training on the job, not just whether they finished it.
Make it yours
6 fields to fill in, and you're ready
Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.
- Privacy request system
{{PRIVACY_REQUEST_SYSTEM}} - Request methods
{{REQUEST_METHODS}} - Verification procedure
{{VERIFICATION_PROCEDURE}} - Privacy team contact
{{PRIVACY_TEAM_CONTACT}} - Privacy policy link
{{PRIVACY_POLICY_LINK}} - LMS or record system
{{LMS_OR_RECORD_SYSTEM}}
FAQ
Common questions
Can I run California consumer privacy (CCPA/CPRA) training online?
The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check Cal. Civ. Code 1798.100-1798.199.100 or ask your own counsel.
How often is this training needed?
At hire for in-scope roles + annually; update when regs change.
Who needs this training?
Customer service, privacy request handlers, marketing, HR (employee data is in scope), product and data teams at businesses covered by the CCPA.
What records should I keep?
Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in Cal. Civ. Code 1798.100-1798.199.100.
Can I edit the content?
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.
Related templates
Often taught together
Phishing & social engineering
All employees; variant: finance/AP and · Privacy & Security
PCI DSS awareness for card-handling staff
Retail cashiers · Privacy & Security
US state privacy laws overview
Privacy · Privacy & Security
AI acceptable use at work
All employees using generative AI tools · Privacy & Security
Ready to run it?
Open the live deck to see how the session runs alongside the course and both surveys.