Lesson 1: Why holds exist · 8 min
Before you begin · Funds availability in plain words · Check your understanding
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Funds availability in plain words · Check your understanding
The exception categories · Hold or not? · Giving the notice
Types of check fraud · Look, feel, verify · Red flags in behaviour and history · Practise
Say this, not that · Escalation and reporting
Final assessment · Course complete
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