Lesson 1: What contextual inquiry is · 7 min
Before you begin · What and why
Three pieces that work together
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What would you do?You are watching a participant process requests. They keep glancing at you and slow downRemind them to act normally and take the role of a student learning the jobTell them they are doing it wrongStop watching and email questions
Live deckQuiz · 4 slidesContent · 2 slidesWord cloud · 1 slideScale · 1 slide
Feedback surveyHow much do you agree with each statement? I can:How often do you watch users at work?What do you most want to get from this course?Overall, how would you rate this course?
4 lessons, about 25 minutes
What learners can do at the end of each lesson. Minutes are an estimate.
Lesson 2: Preparing and running a session · 6 min
Before and during · Practise
Lesson 3: Closing and writing up · 6 min
After the observation · Practise
Lesson 4: Final assessment · 6 min
Final assessment · Course complete
Source and credit: Contextual inquiry, 18F Methods, US General Services Administration (18F / TTS), guides.18f.org/methods/discover/contextual-inquiry/ (opens in a new tab). A US government work in the public domain. US General Services Administration (18F / TTS) does not endorse AhaSlides. Adapted by AhaSlides: rewritten as an interactive course and live session, with activities and quizzes added.
Often taught together
Courses teams often run alongside this one.
Software Development Courses
Front-end engineering standards: HTML, CSS, javascript and typescript in practice (opens in a new tab)
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Logging, error handling and observability standards for developers (opens in a new tab)
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Enterprise platform developer onboarding: Your first safe change to a business platform (opens in a new tab)
Common questions
Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
At onboarding or as continuing professional development, with a yearly refresher (best practice).
Product, design and research teams.
Record completion in your own LMS or record system, so you can show who finished the course and when.
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
Your own details, each highlighted inside the course:
- Link to your live session deck
- Link to the self-paced course