Global

Delivery day and customer follow-up session

A ready-made course you customise for your organisation, with a live session deck and a survey. You only add the 6 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
10 min
Lessons
3 lessons
Frequency
Practice session
Last reviewed
22 Oct 2026
After the sale
What would you do?

A customer calls on day five: a warning light came on. They sound worried

Try it: this is one of 8 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the survey tells you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 3 lessons, about 10 minutes
  • Accordion, timeline, scenario and quizzes
  • 8-question final check, 80% to pass

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Poll, word cloud, quiz, open-ended slides
  • A closing slide for your contacts

A feedback survey

Find out what landed and what to change next time.

  • Feedback survey: 6 questions
  • Questions written for this session
  • Results feed your next session

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 437.0Complete the course and its final checkBest practiceWhole course
SO 437.1Walk a customer through a vehicle's key features without overloadBest practiceWhole course
SO 437.2Set clear expectations for the service departmentBest practiceWhole course
SO 437.3Ask for a review at the right moment, and honestlyBest practiceWhole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 6 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

3 lessons, about 10 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

The handover

2 pages

4 min
Before you beginNoteTextList
Delivery checklistTextChecklistAccordionNoteYour infoYour info
2

After the sale

2 pages

3 min
Follow-up timelineTextTimelineAccordionNoteYour info
ScenarioScenarioTextButtonNoteYour info
3

Final check

2 pages

3 min
Final checkQuizMulti-select quizMatching quiz
You have finishedKey factAccordionNoteButtonYour info

Live deck and survey

10 slides to run live, a survey to close the loop

Pink slides are interactive. Every survey question is listed below.

ContentDeliver it well, follow up well
Word cloudWhat makes a vehicle delivery memorable?
PollHow long should a delivery take?
ContentOne calm handover
QuizWhat should you explain first at delivery?
ContentPractise the handover
PollBest moment to ask for a review
Open-endedOne thing to add to our delivery
Q&AAsk the trainer anything
Closing · customiseThanks for joining
Feedback survey: 6 questions
  1. How useful was the session? 5 stars
  2. Which activity helped most? multiple choice
  3. Before today, how confident were you about walking a customer through a delivery? 1-5 scale
  4. Now, how confident are you about walking a customer through a delivery? 1-5 scale
  5. What is missing from our delivery? open text
  6. How likely are you to recommend this session to another team? NPS

Make it yours

6 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Delivery checklist{{DELIVERY_CHECKLIST}}
  • Review request policy{{REVIEW_REQUEST_POLICY}}
  • Course URL{{COURSE_URL}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Dealership name{{DEALERSHIP_NAME}}
  • Live session URL{{LIVE_SESSION_URL}}

FAQ

Common questions

Can I run delivery day and customer follow-up session training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

Practice session (live, 30 min).

Who needs this training?

Sales managers and delivery specialists.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 22 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and the survey.

See the live deck